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Hotel Operations Manager Resume Example

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									                                               JESSE KENDALL
                         123 Elm Street Miami, FL 33183 (305) 555-5555

                                            Seamless Hotel Operations
Highly motivated and awarded Hotel Operations Manager with relevant experience cultivating high-profile relationships and
developing and executing winning sales strategies that boost the bottom line. Skilled in building business, leveraging core
strengths, and working diligently to maintain solid client relationships. Proven background in successful military operations.
Knowledgeable in business best practices, project execution, and driving teams to achieve enterprising organizational
objectives. Active Secret Security Clearance.

                                            PROFESSIONAL EXPERIENCE
ABC HOSPITALITY, Miami, FL                                                                                     20xx-Present
Hotel Operations Manager
Direct two general managers, director of sales, guest services manager, front desk, housekeeping, and engineering, and
manage overall operations of two properties: Hilton Garden Inn with 104 guest rooms and Holiday Inn Express with 89
guest rooms. Confirm all required action items are executed and inspections are completed to ensure ongoing maintenance
and upkeep. Ensure guest satisfaction by resolving critical issues. Execute quality assurance checks to validate compliance
with quality procedures. Oversee and support banquet activities. Manage supply procurement.
    Propelled the property statewide quality ranking from 13 to 7 through customer service excellence.
    Boosted desk sales by 20% by promoting and up-selling from standard rooms to a higher-value room.

BCD HOTEL, Miami, FL                                                                                    20xx-20xx
Hotel Operations Manager
Managed daily operations of a full service, 207-room hotel with 100-seat restaurant, 86-seat sports lounge, room
service, and 5,000 sq ft banquet space. Oversaw Housekeeping, Front Office, Food and Beverage, and Maintenance
Departments. Directed a staff of 60-75 employees.
    Increased rates by 18% within the first year by better managing inventory and bringing the property’s rates in line
    with the competitive subset.
    Improved employee morale by holding staff meetings and proactively addressing employee relations issues.

                     Bachelor’s Degree, UNIVERSITY OF XYZ, Major: Hospitality Management

                                            Miami Conference Center
      Chair, Appointed by City Council to serve on the authority board for the conference center (20xx – 20xx)
                                        Miami Convention and Visitors Bureau
                                        Chair, Board of Directors, (20xx– 20xx)
                                               Miami Hospitality Association

                 Computer proficient with Microsoft Office, Delphi, Micros, Logistix, and GuestView

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