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JESSE KENDALL 123 Elm Street Miami, FL 33183 (305) 555-5555 firstname.lastname@example.org Seamless Hotel Operations Highly motivated and awarded Hotel Operations Manager with relevant experience cultivating high-profile relationships and developing and executing winning sales strategies that boost the bottom line. Skilled in building business, leveraging core strengths, and working diligently to maintain solid client relationships. Proven background in successful military operations. Knowledgeable in business best practices, project execution, and driving teams to achieve enterprising organizational objectives. Active Secret Security Clearance. PROFESSIONAL EXPERIENCE ABC HOSPITALITY, Miami, FL 20xx-Present Hotel Operations Manager Direct two general managers, director of sales, guest services manager, front desk, housekeeping, and engineering, and manage overall operations of two properties: Hilton Garden Inn with 104 guest rooms and Holiday Inn Express with 89 guest rooms. Confirm all required action items are executed and inspections are completed to ensure ongoing maintenance and upkeep. Ensure guest satisfaction by resolving critical issues. Execute quality assurance checks to validate compliance with quality procedures. Oversee and support banquet activities. Manage supply procurement. Improvements: Propelled the property statewide quality ranking from 13 to 7 through customer service excellence. Boosted desk sales by 20% by promoting and up-selling from standard rooms to a higher-value room. BCD HOTEL, Miami, FL 20xx-20xx Hotel Operations Manager Managed daily operations of a full service, 207-room hotel with 100-seat restaurant, 86-seat sports lounge, room service, and 5,000 sq ft banquet space. Oversaw Housekeeping, Front Office, Food and Beverage, and Maintenance Departments. Directed a staff of 60-75 employees. Improvements: Increased rates by 18% within the first year by better managing inventory and bringing the property’s rates in line with the competitive subset. Improved employee morale by holding staff meetings and proactively addressing employee relations issues. EDUCATION Bachelor’s Degree, UNIVERSITY OF XYZ, Major: Hospitality Management AFFILIATIONS Miami Conference Center Chair, Appointed by City Council to serve on the authority board for the conference center (20xx – 20xx) Miami Convention and Visitors Bureau Chair, Board of Directors, (20xx– 20xx) Miami Hospitality Association SKILLS Computer proficient with Microsoft Office, Delphi, Micros, Logistix, and GuestView
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