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JESSE KENDALL 123 Elm Street ▪ Miami, FL, 33183 ▪ Home: 305-555-5555 ▪ Cell: 305-444-4444 ▪ E-Mail: firstname.lastname@example.org FOCUS: Seeking a dynamic internship to complete a hospitality degree, further enhance in-depth knowledge of the hotel industry, and prepare for future leadership roles. PROFILE: ▪ Reputation for displaying professionalism and integrity as a frontline corporate representative. ▪ Detail oriented and organized; able to meet deadlines and excel in multiple assignments. ▪ Superior communication skills; comfortable interacting with professionals at all levels. ▪ Fast learner with the proven ability to hit the ground running and deliver results quickly. EDUCATION Bachelor’s Degree –Hospitality Management ▪ Expected graduation in 08/xx University of XYZ, Miami, FL Completed Courses: Hospitality Management; Recreation Programming and Leadership; Principles of Travel and Tourism; Fundamentals of Tourism Planning; Legal Aspects of Recreation, Parks, and Tourism; Revenue Resource Management; Philosophy and History of Recreation; Special Events Planning; Public Speaking; Problem Solving Computer Software INTERNSHIPS Intern, ABC Inn, Miami, FL ▪ 01/xx-Present Work in a program designed to provide hands-on experience in all hotel departments, gaining insight into all aspects of hotel management. Train within the sales department and provide superior customer service at the front desk. Complete reservations, check guests in and out of the hotel, and assist customers with any problems they may have. Attend every weekly managerial meeting. Intern, BCD Hotel, Miami, FL ▪ 05/xx-07/xx Worked at the front desk, checked guests in and out, and scheduled reservations. Ensured excellent customer service and consistently exceeded guest expectations. Intern, CDE Resort, Miami, FL ▪ 11/xx-05/xx Performed wide variety of job duties, including front desk / reservations, concierge, PBX, banquet houseman, and banquet serving on behalf of full service hotel and restaurant with banquet facilities. Gained hands-on knowledge and experience in front desk, housekeeping, security, restaurant, laundry, and engineering operations. TECHNICAL Familiar with Microsoft Office (Word, Outlook, Excel) and Opra software.
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