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JESSE KENDALL 123 Elm Street • Las Vegas, NV 89105 • email@example.com • H 702-555-5555 • C 702-444-4444 HEALTH CARE DIRECTOR Veteran health care administrator with more than nine years of hands-on experience in networked provider systems. Expert in developing policies and procedures that improve efficiency, reduce costs, and enhance patient services. Subject matter expert for public, private, and self-pay billing practices. Accomplished manager adept at guiding teams responsible for admissions, registration, receivables, and records. Seasoned project manager with repeated success in implementing technology upgrades and enhancements for cross-functional teams. CAREER HIGHLIGHTS ♦ Created Patient Access Department including operating policies, procedures, organizational structure, and staff hierarchy. Implemented employee evaluation and performance standards that instilled structure, improved morale, reduced attrition, and enforced accountability in a previously unstructured environment. ♦ Instituted pre-registration concept that generated registration flags and adopted call center process to verify patient data prior to admission. Implemented affiliated insurance denials process that achieved the combined result of improving account receivables and reducing errors to less than 2%. ♦ Served as key team resource for opening two $12 million heath care facilities. ♦ Managed project to acquire national accreditation for radiology services. PROFESSIONAL ACCOMPLISHMENTS ABC EYE AND EAR INFIRMARY, Las Vegas, NV 20xx to Present Healthcare Director, Patient Access: Direct staff of 32, including two supervisors. Manage annual operating budget of over $1 million. Develop business objectives, and execute proactive measures to meet/exceed goals. Administer data collection and accuracy practices including pre-registration, central and ED registration, referrals coordination, admissions, and insurance eligibility verification. Guide system enhancement projects and inter-departmental process improvements designed to increase efficiency and reduce costs. Oversee planning, testing, and implementation of technology upgrades. • Managed hospital-wide project that improved Medicare collections and reduced error rates to less than 1%. • Collaborated with business unit leaders to reduce average aging of receivables by 30 days within five years. • Implemented system that provided online eligibility and batch reporting capabilities. • Revamped tasking and scheduling for daily operations into functional operating areas including pre-registration, pre-admission, and referral coordination. Reduced error rates and decreased processing times by leveraging economies of scale. Created new referral process that increased pre-billing referrals. • Developed enterprise-level internal communications tool that resulted in 95% success rate for the distribution and tracking of HIPAA Notice of Privacy Practices notifications. • Established innovative bar code scanning process that provided automatic surgical admissions and positive patient ID for clinicians. BCD MEDICAL ASSOCIATES, Las Vegas, NV 20xx to 20xx Graduate Intern/Project Manager ART/IVF Affiliation: Managed business affiliation project for Vice President of Operations. • Increased revenue over $500,000 for the OB/GYN department. EDUCATION & CREDENTIALS Master of Science in Health Administration • 20xx Bachelor of Science in Health Services Administration • 20xx University of XYZ, Las Vegas, NV; Graduated with Honors Memberships: Secretary, American College of Health Care Executives (ACHE) • 20xx to 20xx Member, National Association of Health Care Access Managers (NAHAM) • 20xx to 20xx
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