Best of Des Moines_ Service with a smile by userlpf



December 11, 2006

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                         BEST OF DES MOINES
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Forty Under 40
A Closer Look            Sunday, August 13, 2006
Gitomer                  Best of Des Moines: Service with a smile
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Cartoon                  BEST TRUCKING COMPANY
About BPC / Contact Us
Business Links           Ruan Transportation Management Systems Inc.
                         Ruan Transportation Management Systems Inc. has changed drastically
                         since John Ruan founded the company in 1932 with a few trucks. Today,
Find A Job               Ruan is one of the largest privately held logistics companies in the country,
Careers At BPC           with a fleet of more than 5,400 semitrailers and a workforce of more than
Editorial Calendar       3,200 drivers.
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Comm. Real Estate        Acquisitions have been a major part of Ruan's growth strategy, with a focus
Community Events         on the retail sector. Last year, Ruan acquired Arbor Freight Services, which
                         produced additional revenues for the company, and this year, it bought Kings
                         County Truck Lines Inc., a California-based bulk milk carrier. According to
                         company reports, Ruan¡¦s annual revenues are approximately $600 million.

                         Ruan offers a full range of supply-chain solutions, including contract carriage,
                         logistics management, bulk carriage, warehouse management and certified
                         brokerage services. According to Mike Kandris, Ruan¡¦s president and chief
Letters to the Editor    operating officer, his company¡¦s strength continues to be its focus on supply-
Subscription             chain solutions that are efficient and cost-effective for its customers. A few of
                         Ruan¡¦s clients include Target Corp., ConAgra Foods Inc. and HNI Corp.
Enter                    RUNNERS-UP: Barr-Nunn Transportation Inc.; TMC Transportation Inc.
                         BEST PRO-BUSINESS BANK

                         Wells Fargo Bank Iowa
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 Get                     Small businesses are big business to Wells Fargo, the nation's No. 1 small-
                         business lender. Wells Fargo¡¦s business banking team in Des Moines works
                         one-on-one with customers to meet their needs.
                         The breadth of its product line and the strength of its commercial lending
                         services are two reasons Wells Fargo rates highly as a pro-business bank,
                         according to H. Lynn Horak, chairman and CEO of Wells Fargo Bank Iowa.

                         Besides the personal attention businesses receive at local branches,
                         companies can also access the bank¡¦s services electronically.

                         The Wells Fargo Business Spending Report, a Web-based financial
  Google Search          management tool for small businesses launched in January, gives businesses
                         an automatic consolidated overview of their spending, updated each business
                         day, allowing them to monitor and track expenditures from any location, at
                         any time. And with Wells Fargo Business Online, business customers can
                         manage their funds ¡ review account activity, pay bills, apply for loans,
 search                  transfer money, handle payroll 24 hours a day, seven days a week.
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                         RUNNERS-UP: West Bank, Bankers Trust Co.

                         BEST LOCAL DELIVERY SERVICE
                         King Delivery Service Inc.

                         Though King Delivery Service Inc. has moved to the East Village at 101 E.
                         Fifth St., it still offers the same service that has kept the family-owned
                         business going for the past 84 years.

 Buy the Book of Lists   The company has been named best delivery service for the fifth consecutive
   in digital format.    year by Des Moines Business Record readers.

                         "Our goal is to always get a little better at what we do," said Jerry King, a third-
                         generation owner. "Keeping up the appearance of our fleet and being visible
                         to our customers is important."
  Buy the Commercial
   Real Estate lists     King Delivery's 28 employees, who include a number of third- and fourth-
                         generation family members, combine attention to detail and technology to
   in digital format.
                         provide quality service to the company's more than 500 clients, which include
                         banks, pharmacies and other local businesses.

                         It's those employees who "are out there every day busting their butts for you"
                         that make the business what it is, King said.

                         King Delivery moved nine months ago from 1406 Grand Ave. after the city
                         condemned its building for construction of Gateway West. King said once
                         some renovation is completed at the new location, the company will begin
                         offering short-term warehousing services for businesses.

                         RUNNERS-UP: Huston Delivery Service; Priority Express Inc.

                         BEST COMMERCIAL PRINTER


                         Colorfx's business has more than quadrupled since 1979, the year John
                         DeVries bought an existing business and started Colorfx. DeVries credits his
                         company's dedicated employees and wide range of services as major forces
                         behind the growth.

                         Today, Colorfx employs 245 people at three locations; two in Des Moines and
                         one in Waverly. About 200 of the employees are based in Des Moines. Iowa
                         companies account for about 65 percent of Colorfx's customers, but DeVries
                         said out-of-state sales are growing quickly.

                         Although printing still dominates Colorfx's business, the company has
         expanded its range of services over the years through several acquisitions.
         DeVries said customers like the fact that they can count on Colorfx to handle
         everything from product design through distribution.

         Business Record readers aren't the only ones who have recognized Colorfx
         this year. Printing Impressions magazine included the company on its list of
         the top 400 printing companies in the United States and Canada. The
         company moved up 10 spots this year to No. 177; not bad, DeVries said,
         considering there are more than 44,000 commercial printers in the country.

         RUNNERS-UP: Acme Printing Co. Inc.; Action Print


         Wells Fargo & Co.

         Wells Fargo has become a company that offers a full spectrum of financial
         services: investments, insurance, mortgages, home equity lending, student
         lending, small business banking and wholesale banking. It delivers its
         products when, where and how its clients want them. Customers can walk
         into an office and make investments, manage their small business finances,
         take care of their insurance needs, get a mortgage and a home equity loan all
         under one roof.

         "At Wells Fargo, our vision is to satisfy all of our customers, financial services
         needs and help them succeed financially," said Richele Messick, a
         spokeswoman. "This means we get to know our customers and understand
         their financial hopes and dreams. Then we help make those dreams a reality."

         Wells Fargo is also devoted to community involvement, both through
         charitable giving and volunteer efforts. In 2005, Wells Fargo gave more than
         $4 million to Iowa organizations. Additionally, Wells Fargo team members
         contributed another $1.5 million to United Way of Central Iowa and other non-
         profit organizations. Team members also logged 36,000 volunteer hours in

         RUNNERS-UP: Bankers Trust Co.; West Bank


         Elliott Aviation Inc.

         Once people discover how safe, convenient and affordable it can be to travel
         with Elliott Aviation Inc., they come back again and again, according to
         Charlie Stockton, the company¡¦s flight department manager.

         Elliott Aviation has operated out of Des Moines International Airport since it
         opened its Des Moines branch in 1957. The company, which has a fleet of 12
         aircraft, also has operations in Moline, Minneapolis and Omaha.

         Stockton said Elliott Aviation has a strong clientele of business travelers, service monthly. He said
               25 of whom use the company's charter air
         these customers are people whose time is valuable, and they cannot afford to
         waste a whole day traveling on a commercial airline.

         Although Elliott's fares can be comparable to what you¡¦d pay through a
         commercial airline, the company has competitors who charge a little less. But
         Stockton said his company believes it is more important to have a proven
         record for safety rather than the cheapest rates. Over the past 20 years and
         35,000 flight-hours, Elliott's flights have been incident-free, Stockton said.

         RUNNERS-UP: Signature Flight Support Inc.; Allegiant Air

         International Travel Associates

         Planning a business trip with a tight itinerary and multiple destinations can
         cause any reaction but a smile. Since 1963, International Travel Associates
         has prided itself on having consultants available to handle travel details, and
         more recently, an online program that also can help customers.

         Although consumer confidence in traveling has risen since the 9/11 terrorist
         attacks, airline prices are increasing rapidly this year, said ITA manager Lynn
         Ewing, causing consultants to work harder to find the best airfares and
         schedules for their clients.

         "I think probably our biggest accomplishment (this past year)," said Mary
         Phillips, supervisor of ITA, "is 100 percent customer retention. In the travel
         industry, that's a challenge because things are ever changing. For us to be
         able to get our clients through those changes and do it to our satisfaction and
         know everyone is pleased with what we're doing is an accomplishment to us."

         Ewing and Phillips also attributes ITA's perennial top finish in this category to
         the leadership of their CEO, Steve Chapman, who recently celebrated his
         30th anniversary with the company, along with several other longtime

         "Our employees are very dedicated and work hard for our customers," Ewing
         said. "That kind of combination, it's a perfect scenario."

         RUNNERS-UP: Travel and Transport Vacations; Travel World


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