Corporate Resources Department
Based at County Hall, Glenfield
Post reference: CRIT200
Closing date: 1 May 2008
WHAT IS THIS BOOKLET FOR?
The aim of this booklet is to give you information about Leicestershire and its
County Council as well as the post, the Department and the team where the
vacancy exists. It is hoped that the enclosed information will assist you in making
the most of your application form should you decide to apply.
Completed application forms should be returned to either the postal address or e-
mail address listed below. If anything is unclear or you would like any further
information please also use the listed contacts below.
Human Resources (Operational Services - Room146)
Corporate Resources Department
Leicestershire County Council
Leicester LE3 8RB
Telephone: (0116) 305 8328
If you require confirmation that your application form has been received, please
complete the enclosed acknowledgement postcard with your name and address
and return to us along with your completed application form. If you have heard
nothing further within 28 days of the closing date, please assume that this particular
application has been unsuccessful.
If, once you have read the contents of this job pack, you would like some
further information about the job itself, please contact Ray Smith on (0116)
APPLICATION PACK INDEX
Provides a flavour of the many benefits and attractions in and around
Leicestershire County Council
An overview of how the council is made up and details of its role and
Aims to provide, for your general information, the scope of the role including
details of the department, section and team in which it is based and may
include staff numbers and structure.
This outlines the major responsibilities for the post. It provides a framework
In conjunction with the job description, this is the key document for reference
when completing your application. In order to be short-listed you must relate
your information to the skills, knowledge, experience and personal qualities
Some basic information about working for Leicestershire County Council
Terms and Conditions of Service
A basic outline of the terms and conditions of service related to this post.
Notes of Guidance for Job Applicants*
The guidance notes are designed to help you make the most of your
application; therefore they are worth following.
Equal Opportunities Information*
Information for Candidates with a Disability*
The completed document is used to decide if you meet the requirements
detailed on the person specification.
* Please note that if this pack has been downloaded from the Internet, these
documents are available separately.
Leicestershire is a beautiful county at the
heart of England, within the developing
National Forest. It is a county where you
can discover completely unspoilt villages
and market towns, open countryside and
panoramic views with rocky summits and
Leicestershire has a wide variety of
attractions including Bosworth Battlefield,
where the course of English history
changed dramatically, and Snibston
Discovery Park, which reminds us of our
Loughborough in the north of the County is at the forefront of Information
Technology and Loughborough University is also the national headquarters for
many sports in the United Kingdom. A number of Olympic teams will be training at
Loughborough University in preparation for the 2012 Games in London, these
include, among others, the British Swimming Team, the British Triathlon Team, the
elite British Athletes and the English Women‟s Football Team.
The jet engine was invented in Lutterworth, in the south of the County, while
Hinckley in the west, was where the hosiery and footwear industries evolved.
Ashby-de-la Zouch, in the north west, and Market Harborough, in the south east are
two very attractive, historical market towns. Melton Mowbray, in the north east, is a
rural market town which is famous for Stilton Cheese and Pork Pie.
Cosmopolitan and cultured, historic but futuristic, Leicester in the centre of the
County is nothing if not varied, with its strong cultural diversity, excellent
entertainment, nightlife and restaurants.
The centre of the City is currently being re-developed, £250 million will be spent on
the Shires Shopping centre to make Leicester the region‟s number one shopping
destination when it opens in 2008.
Leicestershire is well served by many transportation networks. Running through
the County are four motorways, (M1, M69, M42, and M6). There are also regular
trains to London, Nottingham, Birmingham and the North.
LEICESTERSHIRE COUNTY COUNCIL
Local Government in Leicestershire
Leicestershire has a 3-tier system of local government, consisting of the
County Council, 7 Borough/District Councils and Parish Councils. This
arrangement applies across the whole county except for the bigger towns
where the Parish level does not exist, and the Borough/District takes on the
work of the Parish Council. The City of Leicester is a separate authority.
There are seven Districts/Boroughs in Leicestershire :
Blaby District Council
Charnwood Borough Council
Harborough District Council
Hinckley & Bosworth Borough Council
Melton Borough Council
North West Leicestershire District Council
Oadby & Wigston Borough Council
Elections for Borough/District Councillors take place every 4 years. The
main responsibilities for the Districts and Boroughs are :
Leisure & Amenities
Responsibilities of Parish Town Councils include :
Plus any other functions delegated by the County Council or District/Borough
Elections for Parish Councillors take place every 4 years.
LEICESTER CITY COUNCIL
The City of Leicester is a separate authority. It is a “unitary” authority and is
responsible for all local government in the city.
HOW THE COUNCIL WORKS
The County Council of 55 Councillors is responsible for the running of the Council.
It determines the policy and budget and makes appointments to all other bodies.
County Councillors are elected every four years. Each Councillor is elected by
people from a particular part of the County known as an electoral division.
The major decisions within the Council are taken by a Cabinet of 10 County
Councillors, though many decisions are delegated to the Council‟s officers, subject
to the policies laid down by the Council. The Leader of the Council is Chairman of
Other County Councillors contribute to the work of the Council through a series of
overview and scrutiny committees. Some of these scrutinise functions associated
with the work of the Council, others have the job of scrutinising the work of the
various health service bodies which function within the County.
Decisions which are not within the remit of the Cabinet or County Council are
undertaken by regulatory bodies. For example, the planning functions of the
Council are determined by the Development Control and Regulatory Board.
Meetings of the Council, Cabinet, Scrutiny and Regulatory bodies all take place in
The Conservative Party is the largest party on the Council. They provide the
political administration; all members of the Cabinet are Conservatives. The Labour
and Liberal Democrat parties make up the remainder of the Council. Other than the
Cabinet the membership of most committees and bodies on the Council reflects the
proportion of seats each party has on the Council as a whole (known as political
The officers of the Council are politically impartial and are responsible for advising
County Council bodies and implementing the decisions they take. The Chief
Executive is the leading officer of the Council and “Head of Paid Service”. The
officer structure works through a series of departments, each of which is headed by
a Chief Officer.
The County Council‟s web site provides a great deal of information which tells you
more about how the County Council works.
THE CORPORATE RESOURCES DEPARTMENT
The overarching aim of the Corporate Resources Department is to support all other
departments of the County Council in order to enable them to deliver high quality
services and maximise value for money.
The Department employs approximately 650 people and comprises five operational
service divisions as follows.
The Head of Strategic Finance is responsible for budget preparation and
monitoring of performance, production of the County Council‟s accounts, Audit and
Technical Services, and management of investments for the Local Government
The Head of Organisational Development has responsibility for
Human Resources (including Learning and Development)
The Head of Shared Services has responsibility for the management and delivery
of services to, or on behalf of, other Departments of the County Council. These
Customer Services (strengthening and improving customer service delivery to
make it more accessible and convenient and to meet rising citizen
The Employee Service Centre - including Payroll and transactional Human
Resources activities. (The County Council has made a commitment to
release cashable savings by the introduction of a transactional Shared
The Head of Property and Asset Management has responsibility for strategic
asset management for the County Council. The purpose of this area of work is to
Build, manage and maintain the County Council's land and property holdings
Support all service areas within the County Council by working directly with
them in order to provide the land and property assets needed to achieve
Deliver efficiency savings for the County Council by providing a
professionally managed property service
The Head of Corporate Procurement is responsible for the development and
implementation of the County Council‟s Procurement Strategy and related policies.
This includes the promotion of corporate contracts for the provision of common
goods and services, and liaison with external bodies on procurement related
ICT Services employs over 140 people and operates mainly from its base at County
Hall. It provides an extensive range of ICT-related services to over 5000 ICT users
throughout the County Council. These services range from being a prime
technological partner to the new corporate Change Management Unit, transforming
the way that the authority does business, to managing data and voice networks,
installing PCs, and developing, maintaining and supporting the large range of
application systems in use. ICT Services is structured into two branches:
Is responsible for the development and support of the data and voice
telecommunications infrastructure and for providing installation and support
of desktop computing facilities throughout the County Council.
Supports and maintains all of the corporate and departmental application
systems used within the County Council.
Provides first line ICT support to customers through a dedicated service desk
Manages and executes the ITIL processes for Change, Release,
Configuration and Incident Management.
Provides technical support and management of the key operating systems
and development environments used by the County Council. This includes,
in particular, technical support of Unix and Oracle software, the network
security infrastructure and related Web and e-mail services.
ICT Strategy & Development
Provides a strategic role in delivering the County Council‟s ambitious
programme of corporate change.
Through the Enterprise Architecture function maintains a strategy for the
development of the corporate ICT infrastructure that will enable it to meet the
future business needs of the County Council.
Develops and maintains the County Council‟s information security
management framework conforming to ISO17799 through risk analysis,
development of information security policies, standards and guidelines and
formulation of security solutions.
Acts as the main point of contact between ICT Services and customer
departments, working as a business partner to help them utilise ICT to
improve service delivery.
Manages the whole division‟s resource planning function, including staff
resource planning and the maintenance of the staff, skills and project
Develops the use of ICT in the community through the provision of, for
example, ICT Access Points, community portals.
Influences corporate ICT strategy by identifying opportunities for alternative
provision of ICT services, including strategic outsourcing and shared
services with other public organisations.
Plays a major role in assisting the Head of Corporate Procurement to deliver
the Strategic Procurement programme and embed cultural change.
JOB TITLE: Project Manager
DEPARTMENT: Corporate Resources
SERVICE: ICT Services
LOCATION: County Hall, Glenfield
POST NUMBER: CRIT200
POST GRADE: 13
Within a budgetary framework and with full accountability, takes management
responsibility for an ICT function where the measure of success depends on
achieving business goals, performance targets and agreed service levels as well as
on the successful technical implementation or use of information systems.
The ICT function relating to this position is:
To take responsibility for the definition, documentation and successful completion of
complex projects, ensuring that realistic project, quality and risk plans are prepared
and maintained and that a change control procedure is in place.
To monitor and control resources, revenue and capital costs against the project
budget and manage expectations of all project stakeholders.
To provide direction and guidance on all technical aspects of the development of
information systems (including requests for changes, deviations from specifications,
etc.) to ensure that they take account of relevant architectures, strategies, policies,
standards and practices and that existing and planned systems and IT infrastructure
To assist the ICT Resource Managers / Systems Support Managers/ Enterprise
Architect / Service Development Manager in determining organisational ICT
requirements and translating these requirements into operational plans. Identifies
new and emerging hardware and software technologies and products; assesses
their relevance and potential value to the County Council.
DUTIES AND RESPONSIBILITIES:
Specific Management Competencies
(a) Demonstrate behaviour as defined in the corporate competency
framework (Intranet URL) as a Level 2 Manager. This can be
(b) Managing People: Lead, motivate and guide your team(s) and individual
team members to achieve agreed objectives.
(c) Managing Services: Understand Corporate ICT needs and assist with
the planning and delivery of ICT services to ensure that the organisation
has modern, reliable and effective ICT systems.
(d) Innovating & Improving: Challenge „custom and practice‟ and create
opportunities to enhance efficiency and effectiveness.
(e) Managing Change: Understand the dependencies of business
processes and information systems assisting the organisation to
achieve the necessary transformation.
(f) Working in Partnership: Maximise co-operative relationships across the
team, ICT service and organisational boundaries to achieve the desired
(g) Managing Resources: Understand corporate, departmental and service
requirements for management information, finance and ICT.
(h) Managing Self: Set an example in demonstrating a flexible approach,
undertake continuous professional development and communicate
effectively at all levels.
Specific Role Responsibilities
(i) Within a budgetary framework and with full accountability, takes overall
responsibility for the delivery of an effective, professional and customer
oriented project management function.
(j) Provides effective leadership to the project team, ensuring that team
members are motivated and developing their skills and experience.
Takes appropriate action where performance deviates from agreed
tolerances. Actively represents the project team, ensuring that effective
relationships are built and maintained. Manages expectations of all
(k) Works as an integrated team with Systems Support Managers, ICT
Resource Managers, Enterprise Architect, Service Development
Manager and Resource Planning Coordinator as appropriate to ensure
that resources are made available to support the agreed programme of
systems support, maintenance and development work.
(l) Takes responsibility for the definition, documentation and successful
completion of complex projects, directing and counselling project team
members, and advising clients/users as necessary on all phases.
Ensures that realistic risk, project and quality plans are prepared and
maintained for projects and sub-projects. Monitors and controls team
performance against plans. Maintains effective financial and project
progress forecasting, and reports as appropriate.
(m) Ensures that a change control procedure is in place, and actively used
to assess the effect of changes to the projects on costs, timescale
and/or resource needs and reports these to project sponsors. Manages
the change control procedure and ensures that project deliverables are
completed within planned cost, timescale and resource budgets, and
are signed off. Gains agreement for revisions to the project(s) from
(n) Ensures that own projects are formally closed and, where appropriate,
subsequently reviewed, and that lessons learned are captured and
appropriate action taken. Produces appropriate documentation to
support these processes.
(o) Advises own line management on the development, training and
appraisal issues for project staff.
(p) Complies with the service management processes especially in areas of
release, change, incident and problem management and makes an
active contribution to capacity, availability and business continuity
(q) Contributes to creation or review of the corporate ICT strategy and
detailed technical strategies which meet the requirements of the
business, preparing background documents cataloguing existing ICT
provision and describing the effectiveness of existing policies, strategies
(r) Identifies factors, resulting from the employing organisation‟s business
environment and directions, which are likely to affect requirements for
strategic information and communication systems.
(s) Any other duties commensurate with the grading of the post which may
be allocated from time to time.
RESPONSIBLE TO: ICT Resource Managers / Systems Support Managers/
Enterprise Architect / Service Development Manager
RESPONSIBLE FOR: Systems Analysts, System Developers, Senior Technical
Specialists, Technical Specialists, Technical Architecture
Specialists, Project Administration
LIAISON WITH: Other ICT Services colleagues, lead customers
Subject to the duration of the need, the special conditions given below
(a) Depending on the demands placed upon ICT Services, it may be
necessary for the post-holder to transfer to a post of Principal
Applications Specialist in the future – the duties involved being
very slightly different from those of the post of Project Manager.
(b) The nature of the work may involve the post-holder carrying out
work outside of normal working hours.
(c) The post-holder may be required to attend, from time to time,
training courses, conferences, seminars or other meetings as
required by his/her own training needs and the needs of the
(d) Expenses will be paid in accordance with the Local Conditions of
Leicestershire County Council is seeking to promote the employment of
disabled people and will make any adjustments considered reasonable to the
above duties under the terms of the Disability Discrimination Act 1995 to
accommodate a suitable disabled candidate.
This job description sets out the duties and responsibilities of the post at the
time it was drawn up. Such duties and responsibilities may vary from time to
time without changing the general character of the duties or the level of
responsibility entailed. Such variations are a common occurrence and
cannot justify a reconsideration of the grading of the post.
Department: Corporate Resources Post Number: CRIT200
Job Title: Project Manager Grade: 13
Service: ICT Services
Essential Desirable How
A degree or achieved proficiency in SFIA √ App/Int/Doc
skills at level 4
Professional qualification (e.g. √ App/Doc
membership of BCS, PRINCE2
Practitioner, ITIL Service Manager).
Basic management training (MFP or √ App/Doc
Proven substantial ICT experience with √ App/Int
evidence of operating at a senior
practitioner level (e.g. at SFIA level 4) in
a substantial ICT department.
Of leading technical and professional √ App/Int
Of Project Management of major ICT √ App/Int
projects with good track record of
delivering on time and within budget
Of formal project management √ App/Int
techniques and budgetary control.
Basic understanding of County Council √ Int
services and opportunities for efficiency
and transformational change.
Knowledge & Skills
The products and services supplied to √ Int
Departments by ICTS
Detailed knowledge of the IT √ App/Int
infrastructure (hardware, databases,
operating systems, networks etc)
Techniques which help in modelling and √ App/Int
understanding a business and its
operation and streamlining business
Methods and techniques for preparing √ App/Int
and presenting business cases,
invitations to tender and statements of
requirements both orally and in writing
Keeping overall objectives and strategies √ App/Int
in mind and not being deflected by
matters of detail
A sound knowledge of the capabilities of √ App/Int
ICT to meet business needs
The identification, assessment and √ App/Int
management of project risks
Extensive understanding of customer √ App/Int
Methods and techniques for structured √ App/Int
Able to demonstrate a flexible positive √ Int
Can communicate effectively at all levels √ Int
Strong interpersonal skills to lead, √ Int
motivate and guide team and members
to achieve agreed objectives.
Ability and initiative to influence and √ Int
challenge others and to challenge
„custom and practice‟
Ability to approach change positively and √ Int
to secure commitment and acceptance
from multiple stakeholders
Ability to form and maintain constructive √ Int
working relationships across the team,
unit and organisational boundaries at all
Ability to understand a problem or √ App/Int
situation by breaking it down
systematically into its component parts
and identifying the relationships between
Ability to make decisions at the √ App/Int
appropriate time, taking into account the
needs of the situation, priorities,
constraints and the availability of
Ability to manage and utilise resources √ App/Int
(finance, information, facilities, ICT) to
Commitment to deliver quality ICT √ Int
services that meet customer
Commitment to continuous professional √ App/Int
Ability to work successfully and remain √ App/Int
calm under pressure
Willing to work outside normal hours as √ Int
Access to own method of transport √ App
Factors not already covered
Good attendance record at work √ App/Ref/Med
Must be able to perform all duties and tasks
with reasonable adjustment, where √ Med
appropriate, in accordance with the
provisions of the Disability Discrimination
App =Application form Test = Test
Int = Interview Ref = Reference
Pre = Presentation Med = Medical questionnaire
Doc = Documentary evidence (e.g. certificates)
If the person appointed is involved in moving to Leicestershire, the benefits of the
County Council‟s relocation expenses scheme may apply. Further details will be
provided if appropriate.
Equal Opportunities and Flexible Working
Leicestershire County Council is an Equal Opportunities employer and a large
number of posts benefit from flexible working arrangements.
Leicestershire County Council has made it a Local Condition of Service that a 6
month probationary period will be serviced by all new entrants to the Council,
regardless of previous local government service.
Smoking is not permitted inside any County Council buildings or vehicles. Except for
residential establishments, designated smoking areas will always be outside the
Employees Sports and Social Club
Employees based at County Hall are required to join the Employees Sports and
Social Club and to agree that a small subscription, as determined from time to time,
should be deducted from their pay. For employees based elsewhere, membership is
All employees who are based at County Hall, or who regularly visit County Hall
in the course of their duties, are required to have an official Leicestershire
County Council identity card. When in County Hall such employees must wear
their identity cards at all times. Please note that your identity card is not
transferable and should only be used by yourself to gain entry to County Hall
and as proof of your identity.
Other Employment and Working Time Directive
For senior full-time employees, regular part-time employment exceeding six hours
per week requires Chief Officers' approval. In addition, the department will need to
determine whether or nor there is any conflict of interest.
The County Council now has an active environmental strategy, which affects all areas of
work; employees are encouraged to help „do their bit‟ for the environment. The strategy is
promoted through information on notice boards, by environmental officers and through the
County Council‟s in-house County Green team.
TERMS AND CONDITIONS OF EMPLOYMENT
These details provide a basic outline of the terms and conditions of employment.
1. The terms and conditions of employment will be in accordance with the provisions of
the National Joint Council for Local Government Services as set out in the Green
Book, as amended and supplemented by local provisions.
2. These are permanent, full-time posts and the basic working week is 37 hours,
worked in accordance with Leicestershire County Council‟s Flexible Working Hours
3. The posts are Grade 13 within Leicestershire County Council‟s grade structure.
Grade 13 covers Pay Points 40 – 43 (currently £35,799 - £39,549 per annum). A
pay award for Local Government Services Employees, to be back-dated to 1 April
2008, is pending. The starting salary is usually the base of the grade, but may be
dependent on qualifications and experience. Each year, subject to satisfactory
service, one increment in salary will become due until Pay Point 43 is reached.
Salary is paid is on the last working day of each month by credit transfer to a bank or
building society account of your choice.
'Overtime' is defined as hours worked in excess of 37 per week.
Where overtime has been authorised in advance by the line manager, time-off-in-lieu
at plain time will be granted. If time-off-in-lieu cannot be taken for operational
reasons, payment at plain time may be made.
4. The annual leave year covers the period from 1 June to the following 31 May.
The annual leave entitlement for these posts is 25 days per annum. An additional
entitlement of five days per annum is added if you have at least five years‟
continuous local government service.
5. These posts are designated as a Casual Car User posts.
6. Leicestershire County Council has made it a local condition of service that a 6 month
probationary period will be served by all new entrants regardless of previous local
government service. The structure of the Probation Procedure will be used to
monitor and assess the progress of internal appointees in their first 6 months where
the new job is substantially different from their previous one.
7. All offers of appointment are subject to medical clearance. This normally requires
the completion of a medical questionnaire only, but may involve an examination. It is
the decision of the Head of Strategic Human Resources as to whether a medical
report is satisfactory.
8. You will be entitled to join the Local Government Pension Scheme.
9. The minimum period of notice that must be given by employer or employee in order
to terminate employment in one of these posts is three months.
10. Political restriction applies to posts which are Grade 13 and above. These posts are,
therefore, „Politically Restricted‟ posts. Employees who occupy „Politically
Restricted‟ posts are bound by the Local Government Officers (Political Restrictions)
Regulations 1990. These Regulations set out activities that employees must not
engage in. Employees may, however, apply for exemption from political restriction.
11. The County Council fully supports the system of collective bargaining and believes in
the principle of solving industrial relations problems by discussion and agreement.
Details as to the relevant trade unions will be available to the successful candidate
and arrangements can be made for your subscription to be deducted from your
salary. However, membership of a trade union is not compulsory.