123 Elm Street • Miami, FL, 33183 • (305) 555-5555 • email@example.com
GENERAL HOTEL M ANAGEMENT
Results-oriented and dedicated business professional with demonstrated success in general management within the
hospitality industry. History of providing effective leadership with focus on total organizational coordination to
efficiently manage operations, provide innovative concepts, supervise high performing teams, and oversee staff.
Extensive background in accounting and P&L, with the proven ability to control cost and positively impacts the bottom
line. Experienced in managing hotels and negotiating union contracts. Track record of exceeding goals, boosting sales,
and increasing revenue without compromising customer service.
―――――――――――――――――――― PROFESSIONAL EXPERIENCE ――――――――――――――――――――
ABC HOTEL, Miami, FL • 20xx-Present
Ensure excellence and a unique visit for each guest at this $16 million 319-room full-service hotel through 200
employees. Manage operations and maintain facilities along with the adjacent city-owned convention center and
28,000 sq. ft. of meeting space. Administer operating and capital budgets and manage strategic operations of the hotel
to ensure profitability and return on owner investment. Generate $5 million in food and beverage revenues annually.
Build the brand through dynamic marketing plans and execution.
Developed the renovation strategy and oversaw the $23 million dollar remodel while still open for business.
Spearheaded the conversion from Sheraton to the independent ABC Hotel; planned and implemented a new
management structure along with new service levels.
Conceptualized and designed the unique brand for ABC Hotel, featuring an art glass concept.
Organized development of a new property management system. Arranged for new distribution channel
implementation, dynamic Web design, and a voice reservations system.
BCD HOTEL, Miami, FL • 20xx-20xx
Oversaw operations and maximized profitability of a $12.5 million 319-room hotel property with $4.3 million in
food and beverage revenues through 200 culturally diverse personnel. Maintained hotel and restaurant facilities as
well as 28,000 sq. ft. of meeting space. Managed catering and business operations of a city-owned convention center.
Devised and implemented key strategies to ensure each guest had an exceptional experience. Administered annual
operating and capital budgets. Developed and executed marketing strategies to cultivate the brand.
Increased gross operating profits $46,000 despite a decrease of $660,000 in revenues by developing and
executing a strategic plan that streamlined operations and reduced expenses.
Saved the organization $300,000 annually by strategically renegotiating the current collective bargaining
Spearheaded negotiations for a $3 million finance package with the City of Miami.
Provided each guest with an exceptional stay, which facilitated an increase in the average daily rate of 11%.
Propelled market share by pushing the market penetration index to exceed 110% as reported by Smith Travel.
―――――――――――――――――――― EDUCATION ――――――――――――――――――――
XYZ UNIVERSITY, Miami, FL • B.S., Hotel and Restaurant Management
―――――――――――――――――――― CERTIFICATIONS ――――――――――――――――――――
XYZ UNIVERSITY, AMERICAN HOTEL & MOTEL ASSOCIATION • Certified Hotel Administrator
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.