Enjoy this expertly developed sample guest services manager resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.
JESSE KENDALL 123 Elm Street ▪ Miami, FL 33183 305-555-5555 ▪ email@example.com GUEST SERVICES MANAGEMENT HOTEL DIRECTOR OF ROOMS / ROOMS DIVISION MANAGER PROFESSIONAL EXPERIENCE Guest Service Manager / Front Office Manager ABC Hotel – Miami, FL, 20xx to Present (Four-diamond, full-service hotel with 409 rooms, 14,000 square feet of meeting space, three F&B outlets, fitness center, pool, and spa services; $25 million annual revenue.) Direct all front desk, concierge, and guest service operations with full fiscal responsibilities, including budgeting and forecasting. Supervise 40 managers, supervisors, and hourly employees. Prepare and conduct performance evaluations. Schedule staff in accordance with labor standards and occupancy rates. Control expenses to ensure profitability without compromising guest satisfaction. Develop short- and long-term financial and operational objectives. Key Accomplishments: Managed all pre-opening front office functions. Developed standard operating procedures. Purchased equipment, supplies, and uniforms. Designed front desk and guest service bell stand to ensure smooth operation. Forecasted labor expenses. Established a comprehensive training program. Recruited, hired, and trained all front office staff. Achieved and maintained the Hartford area’s only four-diamond AAA rating. Reached top 25% of guest service satisfaction (GSS) scores of 343 Marriott hotels nationwide. Increased average monthly revenue by $1,200 through several incentive programs, and slashed labor expenses while providing superior guest service. Suggested and implemented daily operational procedures to ensure total guest satisfaction. Earned Manager of the Year (20xx) award. Guest Service Manager / Front Office Manager BCD Plaza Hotel – Miami, FL, 20xx to 20xx (First-class, full-service hotel with 350 rooms, 8,000 square feet of meeting space, two F&B outlets, fitness center, and pool; $18 million annual revenue.) Managed front desk, PBX, bellmen, transportation, and reservation departments. Hired, trained, coached, and supervised up to 32 employees. Scheduled staff according to forecasted occupancy and labor standards; assigned daily tasks. Administered Guest Service Tracking System (GSTS). Ensured security protocols were followed for hotel accounting, credit control, cash transactions, and guest safety. Key Accomplishments: Promoted to Guest Service Manager. Selected to chair the GSTS committee. Improved GSTS score by 15 points within one year. Guest Service Manager / Front Office Manager CDE Hotel – Miami, FL, 20xx to 20xx (First-class, full-service hotel with 160 rooms, 4,000 square feet of meeting space, two F&B outlets, and fitness center; $5 million annual revenue.) EDUCATION Operational Management Diploma, 20xx XYZ University (Hospitality Industry Management School) – Miami, FL Graduated with honors; top 10% Creating a Compelling Cover Letter A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this fate by following these effective strategies: Address your cover letter appropriately: Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral. Get to the point in your opening paragraph: One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry. Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example, instead of writing “My background is in finance management, making me well-suited for your advertised Corporate Finance Director position.” you can write “A background in finance management and a proven record of developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised Corporate Finance Director position.” Show your interest and sell your accomplishments in the body of the letter: In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent accomplishments. The employer will surely take notice of your active interest. Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also make your letter look elementary and poorly written. For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased. Close your letter with a strong paragraph: In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it), or your desire to relocate. To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in your cover letter if you do not intend to follow up. In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the goal is to market yourself – not to compose a dull biography.
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