Travel Services Analyst Resume Sample by mplett


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									                                   JESSE KENDALL
                                      123 Elm Street, Miami, FL 33183
                      Cell: 305-555-5555 • Home: 305-444-4444 •

                            TRAVEL BUSINESS ANALYSIS
                                             Online Services

    Accomplished and dedicated professional with over 20 years of business development
    experience within the travel industry. Talented manager and analyst with a solid background
    in process reengineering and online functionality improvement. Successful history of driving
    organizational growth through effective product marketing and user-focused initiatives.
    Exceptional oral and written communication skills with proven ability to positively interact with
    professionals of all levels. Core competencies include:

        Managing simultaneous projects effectively, efficiently, on time and within budget.
        Providing root-cause analysis to resolve problems and define business requirements.
        Designing, facilitating and conducting advanced training courses.

    Bachelor of Science ~ Business / e-Business, University of XYZ – Online Campus ▪ 20xx
                           Associate of Arts, XYZ Jr. College ▪ 20xx

                                   PROFESSIONAL HISTORY
TRAVEL ONLINE, Miami, FL                                                               20xx – Present

Manage the process of developing quality software solutions by identifying business problems,
analyzing existing procedures, developing requirements and revising processes to provide best
results. Direct and coordinate all phases of project implementation, from inception through
execution, and make sure technical delivery meets overall business strategy and objectives.
Report software issues experienced in the call centers to the development team for prioritization
and swift resolution. Work with agents to ensure that applications meet their needs when
receiving calls from online customers.
       Received “Got Passion” award for October 20xx.
       Resolved software bugs and improved productivity for the call centers.
       Simultaneously resolved and managed multiple issues that required in-depth evaluation.
       Implemented effective updates to call centers and prepared agents to support new technical
        enhancements when upgrades were made to online travel sites.

Led a team of maintenance developers and an analyst. Communicated with senior management
and internal customers on the implementation of quick hits (minor enhancements) and production
bugs. Resolved critical issues that impacted online customers. Managed team within Delivery
Support Services and coordinated various groups within the organization to prepare, plan and
complete a successful cutover. Facilitated integration wall walk sessions.

                                       TECHNICAL SKILLS
        Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), MS Project, Internet Explorer;
               Sabre reservation system; Adaptive to new technologies and applications
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search
success. When an advertised position creates a pile of 100+ resumes, it becomes the
responsibility of the hiring personnel to shortlist the applications. Resumes without cover letters
are usually the first to go, followed by the ones with poorly written cover letters. Avoid this fate by
following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address
the letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms.
(Smith).” Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is
considered inappropriate. If you are unsure of your contact’s gender, address them by their first
and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the
name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the
point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among
other candidates?” Provide an answer to that question right off the bat in your opening paragraph.
This is a very important section because it is the first thing the employer will read. It must be
powerful and make an immediate impact. Be sure sell yourself and your unique abilities. Do not
use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your
cover letter. For example, instead of writing “My background is in finance management, making
me well-suited for your advertised Corporate Finance Director position.” you can write “A
background in finance management and a proven record of developing effective strategies that
drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key
ingredient to a successful job search. The more you are able to demonstrate your interest and
knowledge about a company, the better your chances are to secure an interview. Get to know the
company’s mission and new corporate initiatives, and tell them how you can help them meet their
objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter.
You need to focus on what you will bring to the company and how you will help them improve
their profitability. Too much use of the word “I” will also make your letter look elementary and
poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point
format is often the most effective and efficient way to highlight accomplishments. If you fall into
this category, be sure to keep the bullet point statements unique and fresh. Do not copy and
paste the exact same phrases from the resume as it will make you look lazy. All sentences and
achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask
for the interview and provide contact information. This is also the ideal place to mention your
salary requirements (if the employer insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This
is a great way to ensure the resume was successfully received, and it creates an opportunity to
establish a dialog. However, do not mention this in your cover letter if you do not intend to follow

In summation, an aggressive and dynamic cover letter will help you stand out among the
competition. Remember that the goal is to market yourself – not to compose a dull biography.

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