Job Description for CCCS Counselor

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Job Description for CCCS Counselor Powered By Docstoc
					                                                         HOUSING AND CREDIT COUNSELING, INC.
                                                                      Tenant/Landlord • Homebuyer • Consumer Credit
                                                                    1195 SW Buchanan, Suite 101, Topeka KS 66604-1183
                                                                  Phone: 785-234-0217 or 800-383-0217 • Fax: 785-234-0237
                                                                      E-mail: hcci@hcci-ks.org • Web: www.hcci-ks.org
                                                                             Serving Kansas with Offices in Topeka,
  Housing and Credit Counseling, Inc                                          Lawrence, Manhattan, and Emporia
   Real Help. Real Choices.



  TITLE:                 CONSUMER CREDIT COUNSELOR

 REPORTS TO:             DIRECTOR OF COUNSELING

 DUTIES:                 ▪       Counseling, answers to questions and problem-solving with clients: including but not
                                   limited to, budgeting, credit, mortgage default, reverse equity mortgage, rent
                                   delinquency, credit reports, general money management, bankruptcy – per HCCI
                                   counseling method
                                Debt analysis, developing budget and payment plans
                                Negotiation with creditors
                                Long-term client support, as needed
                                Assist in the development of education presentations
                                Present education programs and agency presentations
                                Develop and sustain community contacts for the purposes of funding, marketing and
                                   client referral
                                Record-keeping, data entry; preparation of statistics and text for periodic reports and
                                   funding applications
                                Participate in development and continual refinement of educational materials, forms
                                   and office systems to streamline the program
                                Assist in training of new staff members

REQUIREMENTS:            ▪       College degree and/or experience in financial counseling and the credit industry
                                NFCC Credit Counseling Certification within 12 months of hiring
                                Strong written and verbal communication skills
                                Ability to create electronic records while working with clients and creditors
                                Strong mathematical skills
                                Ability to handle all duties effectively, efficiently and accurately
                                Ability to understand complicated material and apply knowledge appropriately
                                Excellent and consistent customer service, clients are priority
                                Comfortable with assisting diverse clients of all income levels in difficult situations
                                Ability to work effectively with credit-grantors of all kinds to achieve client and
                                 agency goals
                                Ability to work both independently and effectively as part of a team
                                Computer proficiency in Windows including: Word, Excel, Access, Outlook and
                                 Internet
                                10-key or alternate efficient mathematical calculation system

 HOURS:                  Full time: 40 hours per week, may include some evenings and weekends


 PAY:                    $26,000 – 32,000 annual to start, based on qualifications and experience




                 ACCREDITED


                                                                       United Ways of Greater Topeka,
               COUNCIL ON ACCREDITATION       HUD COMPREHENSIVE              Douglas, Flint Hills
                OF SERVICES FOR FAMILIES
 MEMBER             AND CHILDREN INC.
                                              COUNSELING AGENCY              and Riley Counties

				
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