Nursing Services Director Resume Sample by mplett


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									123 Elm Street
                                        JESSE KENDALL                                      323.673.3816
Los Angeles, CA 90009                                                    

                                NURSING SERVICES DIRECTOR
Results-driven and dedicated senior-level health-care professional with extensive experience in clinical,
management, and administrative positions. Combine clinical expertise and business acumen to align
medical goals with corporate objectives; backed by an MBA and Six Sigma certification. Proven leader
with a track record of reversing underperforming operations by improving processes, cutting costs, and
ensuring optimum patient care. Skills and areas of expertise include:

   Joint Commission / Regulatory Compliance             Turnaround Management
   Process Improvement                                  Change Management
   Policy and Protocol Development                      Quality Initiatives
   Budget Management                                    Staff Recruitment, Retention, and Morale
   Patient Satisfaction                                 Grant Writing
   Relationship Management                              Computer Proficiency

                                     PROFESSIONAL EXPERIENCE
Director of Hospital Nursing Services                                               20xx to Present
25-bed critical access, acute care facility
Manage 24-hour inpatient and ambulatory departments. Supervise 105 FTE nursing and ancillary staff.
Serve on multiple committees, including Quality Management and Joint Commission Preparation.
 Passed American College of Surgeons Center of Excellence Survey for Bariatrics (March 20xx).

Director of Medical / Surgical and Oncology Nursing Services                                  20xx to 20xx
350-bed acute care facility
Directed 24-hour Medical-Surgical and Oncology units. Supervised nursing, ancillary, and contract staff
of 40 FTEs. Managed departmental budget, including capital expenditures. During a 17-month tenure,
served on Medicine, Surgery, Quality, and Joint Commission Readiness committees. Managed two
additional units and Step-Down ICU on an interim basis.
 Revitalized a poorly performing unit that was facing closure; within four months of hire, regained trust
   of surgeons, and it became the area’s unit of choice for surgical patients.
 Passed Joint Commission survey (May 20xx).
 Cut contract labor by 20%.
 Recruited numerous RNs in a competitive market and reduced turnover rate.
 Recognized for significantly improving both patient and employee satisfaction.

Director of Medical Surgical / Pediatric / Swing Bed Nursing Services                    20xx to 20xx
144-bed acute care facility
Managed 40 FTEs on a 24-hour unit. Actively served on numerous committees and boards, including
Joint Commission Readiness, Patient Safety, Environment of Care, Quality Improvement Council,
American Heart Association, and Relay for Life.
 Designed a creative staffing model that reduced labor costs by 2.5 FTEs and increased efficiency.
 Slashed nursing contract labor expenses from $100,000 to $0.
 Achieved a 98% customer satisfaction score.
 Obtained new service lines.
 Developed and implemented an effective system for swing bed PPS.
JESSE KENDALL                                                                                 PAGE TWO


Assistant Clinical Manager of Medical / Surgical Unit                                     20xx to 20xx
700-bed acute care facility
Directed daily operations of a 36-bed unit; accountable for patient assignment, unit performance, and
overall patient care. Managed TQM and CQI activities and customer satisfaction initiatives. Supervised
nursing and administrative support staff.
 Earned 97% on Joint Commission survey.

Assistant Director of Nursing                                                                20xx to 20xx
Nurse Manager (Sub-acute Unit)                                                               20xx to 20xx
Nurse Manager (Long-Term Care Unit)                                                          20xx to 20xx
190-bed rehabilitation and sub-acute care facility
Provided strategic direction, coordination, and leadership of nursing and ancillary clinical departments.
Supervised teaching and in-service programs. Served as Chief Compliance Officer. Chaired OIG
Compliance Subcommittee.
 Earned zero citations by managing the unit in compliance with all state and federal regulations.
 Selected to act as Director of Nursing as needed.

                                    PROFESSIONAL CREDENTIALS
                       M.B.A., 20xx
                       UNIVERSITY OF XYZ – Los Angeles, CA

                       B.B.A., 20xx
                       XYZ UNIVERSITY – Los Angeles, CA
                       Summa Cum Laude, GPA: 4.0

                       A.S., NURSING, 20xx
                       XYZ COMMUNITY COLLEGE – Los Angeles, CA
                       Summa Cum Laude

                       A.S., LIBERAL ARTS, 20xx
                       XYZ COMMUNITY COLLEGE – Los Angeles, CA
                       Summa Cum Laude

                       Six Sigma – Green Belt
                       Chemotherapy Administration

                       Member, American College of Healthcare Executives
                       Member, American Medical-Surgical Nurses Association
                       Member, Oncology Nursing Society
                       Volunteer, American Heart Association
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When
an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to
that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss
or Mrs., and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of
your contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an
embarrassing mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear
Hiring Manager,”– it’s clear, to the point, and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an
immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph
that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me
a strong candidate for your advertised Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your
active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much
use of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to
keep the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the
resume as it will make you look lazy. All sentences and achievements transferred from the resume should be

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the
interview and provide contact information. This is also the ideal place to mention your salary requirements (if
the employer insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great
way to ensure the resume was successfully received, and it creates an opportunity to establish a dialog.
However, do not mention this in your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition.
Remember that the goal is to market yourself – not to compose a dull biography.

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