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Performance Indicators for Timothy Smith Centers
Introduction and Instructions
Introduction
In response to the new landscape of the non-profit world and in an effort to flourish and attract new attention and donors, the TSN has developed these
performance indicators to assist TS Centers to become ore robust and vibrant participants in the non-profit business.
The goals of this process are:
- Increased inter-center communication
- Increased level of performance
- Increased ability to attract funding partners, technology partners, and skilled volunteers
- Fiscal viability for TSN and TS Centers after 2019
Increased visibility of the TSN and all TS Centers
The TSN Performance Indicator Tool is a self-assessment instrument that helps TS Centers identify capacity strengths and challenges and establish capacity
building tools. As such, it is primarily a diagnostic and learning tool. In addition, the Performance Indicators provides a useful framework for measuring growth in
capacity over time.
The results from the Performance Indicators should guide the development of an annual work plan and contribute to the establishment of a long term vision for the
areas where TSN resources can be directed in support of capacity building.
Who Should Complete the Performance Indicators Tool?
The Performance Indicators is intended for self-guided use by TS Centers. Three to five participants from various levels of the organization (e.g. staff, Executive
Director, Board Member( should be invited to complete the assessment individually. Upon completing the Performance Indicators Tool, participants should gather
to discuss their ratings and reach consensus one set of ratings that best represents the TS Center/organization.
This set of ratings ins the one that should be submitted electronically with your Annual Report to the Timothy Smith fund on behalf of your organization.
Completing the Performance Indicators Tool using a team approach both improves its validity and reduces individual biases. More importantly, this process serves
as a catalyst for key people to engage in rich conversation about the organization.
How Often Should the Performance Indicators Tool be Completed?
Each TS Center is required to complete this tool as part of its Annual Report to the Timothy Smith Fund in 2008.
Subsequently, the Performance Indicators Tool must be completed whenever a TS Center is eligible for technology upgrades. The responses at this time will be
reviewed by an outside consultant or by a colleague from a different TS Center.
The TSN Board of Directors may also require TS Centers to periodically complete this instrument so as to be able to gather base line data.
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Performance Indicators for Timothy Smith Centers
Introduction and Instructions
Instructions
First, You will be rating your TS Center/organization on a variety of capacity elements which have been grouped into nine area of technology center capacity:
Vision / Mission, Administrative Structure, Programming / Curriculum, Infrastructure of CTC (Technology), Program Personnel, Technology Support, Measurement
/ Evaluation, Fundraising for Technology Center, and Collaboration.
This workbook contains 13 separate worksheets--one worksheet for each area of performance indicators and additional worksheets for these instructions,
respondent information, a summary table and summary chart. You should see the various worksheet tabs at the bottom of the screen; click on the tabs to view
each worksheet.
For each performance indicator, identify the description that best describes your organization's or TS Center's status or performance. You are likely to discover that, with some
elements, your organization will not fully match any of these descriptions; in these instances, simply identify the description that is more suitable or accurate for your TS
Center/organization.
To input your selections, select the yellow cell to the right of each capacity element. Then select the down arrow and choose from the list that appears. If a performance indicator
does not apply to your organization/TS Center, select "Does Not Apply." You will be asked to explain in the Comments why this indicator is not applicable.
Please provide a response for each performance indicator, as failing to do so will impact your summary scores.
Secondly, there are several examples and descriptions of items, procedures, and other items that demonstrate how a TS Center/organization could satisfy each indicator. Before
each such example/description is a pale green box in which the person completing the instrument can indicate Yes if the example/description is in place or No if it is not.
Your organization may have other means in place to satisfy a particular indicator. When this is occurs, select Yes pefore Other and specify how your satisfy the indicator in the
pale green box In the Comments column.
You may find it helpful to review those examples/descriptions for each item prior to rating your organization. Summary are not impacted by the number of examples/descriptions
that you have in place.
Submitting Your Results
Each TS Center is required to complete this tool as part of its Annual Report to the Timothy Smith Fund in 2008. The Annual Reports are due on September 30,
2008.
To submit your Annual Report and the redults of the Performance Indicators, save the files and send them as email attachments to Susan O'Connor at
smoconnor@timothysmithnetwork.org and to Robert Fleming at Robert.Fleming@cityofboston.gov .
Resources:
- Standards of Excellence for Community Technology Centers, Version 3 Rev. 7/02 developed by America Connects Consortium
- SVP Organizational Capacity Assessment Tool
- Various Neighborhoods Networks Documents published by US Department of Housing and Urban Development (www.NeighborhoodNetworks.org
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Performance Indicators for Timothy Smith Centers
Respondent Information
Name of Organization
Address
Web Site
Name of Person Completing Assessment
Title of Person Completing Assessment
Email of Person Completing Assesment
Phone Number of Person Completing Assessment
Date Assessment Completed
Others Involved in the Assessment Process
Name Title Phone Number Email address
Please Proceed to Worksheet 1
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Performance Indicators for Timothy Smith Centers
1. Vision and Mission
Performance Indicators Examples / Descriptions Input rating in this column
Best Practice
1.01 The TS Center’s programs promote and advance the mission and vision of the entire
organization.
- Copy of the agency's mission statement.
If it is a free standing TSC, then the vision
statement should be center centered, meaning it
should include the sustainability of both staff and
programming.
If not a free standing center, then the vision of
technology should be wholly integrated in the
sustenance of the agency programming and
mission.
1.02 The TS Center/organization’s directors and leadership encourage, support and promote the
TS Center program and involve the entire staff in its sustainability.
Agency's director and leadership should attend
TSN quarterly meeting and be represented on the
committees and/or board. They should be involved
in acquiring funding and staff to sustain center
programming and staff. The agency should abide
by all terms of their memoranda of agreement with
the TSF.
Preferred Standards
1.03 The TS Center/organization integrates technology into program activities.
- Evidence to show that technology is integrated in
center programming.
Example: If involve in employment and job
placement, then staff and programming should
exist which demonstrates the use of technology for
resume production, computer training, interviewing
assistance, etc.
1.04 Technology is not the end product; it is used to improve existing curriculum and/or create
new programs.
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Performance Indicators for Timothy Smith Centers
1. Vision and Mission
Performance Indicators Examples / Descriptions Input rating in this column
- Evidence to show that technology is integrated in
center programming.
Example: If involve in employment and job
placement, then staff and programming should
exist which demonstrates the use of technology for
resume production, computer training, interviewing
assistance, etc.
Minimum Standard
1.05 The TS Center/organization has defined needs for technology tools to enhance the mission
of the agency.
- Strategic plan or technology plan showing the
need for technology, now and in the future.
Please proceed to Worksheet 2
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ndicators for Timothy Smith Centers
1. Vision and Mission
Comments
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ndicators for Timothy Smith Centers
1. Vision and Mission
Comments
Please proceed to Worksheet 2
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Performance Indicators for Timothy Smith Centers
2. Administrative Structure
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
none specified
Preferred Standards
2.01 The TS Center/organization has an annual financial audit or review.
- Schedule included in Annual Report to the TSF.
2.02 The TS Center/organization adheres to generally accepted accounting practices for
financial systems.
- Copy of Internal Controls
2.03 The TS Center/organization has an annual financial audit or review.
- Audit or IRS 990 from previous fiscal year.
- Copy of Annual report to MA (UFR-Form PC)
2.04 Purchasing agents are aware of purchasing programs that offer discounts on hardware,
software, etc. (e.g. Tech Soup)
- Proof of purchase from recognized vendors
- Copy of invoices
- Copy of sample bids
- Other
2.05 Legal counsel and other professional expertise are available to support the TS
Center/organization.
- Proof of legal support. Letter from legal counsel.
- Engagement letter with accountant / auditor
Minimum Standard
2.06 The TS Center has policies that address the terms of use for computer labs and scheduling
procedures.
- Schedule posted on TSN Web site
- Policies posted within each TS Center concerning
acceptable use policies and availability
2.07 The TS Center/organization has is sufficient insurance coverage, including general liability
insurance, replacement value insurance on the contents.
- Copy of insurance binder for general liability
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Performance Indicators for Timothy Smith Centers
2. Administrative Structure
Performance Indicators Examples / Descriptions Input rating in this column Comments
2.08 The TS Center/organization is able to meet grant requirements.
- TSF Annual Report
- Program and classes posted on TSN website
- Student's tracked on TSN Web site in registration
and tracking section
- Participation at TSN meeting, committees
- Other
2.09 The TS Center/organization has a system in place to manage internal communication
between staff, i.e., a communication log, email, staff meetings, intranet, etc.
- Evidence of internal communication systems,
email, intranet etc.
- Staff Meetings
- Master calendar for scheduling rooms
- Other
2.10 All records related to programs and classes offered at the TS Center (class, course,
program, student registration, student participation, etc.) are maintained on the TSN Web
site in an accurate and timely manner.
- Program and classes posted on TSN website
- Student's tracked on TSN Web site in registration
and tracking section
Please proceed to Worksheet 3
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Performance Indicators for Timothy Smith Centers
3. Programming / Curriculum
Performance Indicators Examples / Descriptions Input rating in this column
Best Practice
3.01 The TS Center / organization’s curriculum meets the participants’ goals and the
objectives/mission of the TS Center / organization.
- Copy of integrated curriculum plan based on
community technology needs assessment survey
and questionnaires completed by TS Center users
- Assessment survey/Program Evaluation
- Focus Group Questions and Meeting Topics
- Copies of individualized service/training plans for
each participant
- Other
3.02 Programs create opportunities to develop and expand the participant's independent learning
abilities.
- Written curriculum plan includes experiential
learning guidelines (goals, objectives, activities,
assessment format
- Capacity Inventory
- Opportunity Plan Worksheet
- Other
Preferred Standards
3.03 TS Center / organization’s staff encourage and promote an environment in which
participants reinvest their skills and learning back into the program through volunteerism and
peer contributions.
- Participant volunteer agreements and guidelines
- Other
3.04 The instructors are focused on the clients learning the material. They do not push through
the course for the sake of completing all of it regardless of whether the clients understand it.
- Instructional and Student learning plans that
include-
o Written student focused goals/objectives/
o Outcomes and instructional philosophy
- Other
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Performance Indicators for Timothy Smith Centers
3. Programming / Curriculum
Performance Indicators Examples / Descriptions Input rating in this column
3.05 The instructors are able to adjust to different class dynamics.
- Lesson plans that outline standard and alternative
instructional approaches
- Other
3.06 The clients' accomplishments are displayed at the TS Center/organization or other
appropriate venue.
- Copy of curriculum plan based on technology
needs assessment questionnaires completed by
TS Center users and community outreach
respondents
- Other
3.07 The curriculum is relevant to the clients' lives and incorporates their knowledge and life
experience
- Guidelines for creating and displaying student
accomplishments
- Other
3.08 The instructors are able to adjust to varying client ability.
- Student feedback forms
- Written process for assessing/incorporating
student feedback into curriculum
- Other
3.09 The TS Center/organization is able to accommodate special needs, e.g. multiple languages,
large print, physical barriers, ergonomic work stations, voice recognition software, etc.
- Written accommodation guidelines (policies and
procedures
- Assessment of community special needs
accommodations
- Technology and Resource Checklist
- Other
Minimum Standard
3.10 The curriculum fits within a larger context in the community.
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Performance Indicators for Timothy Smith Centers
3. Programming / Curriculum
Performance Indicators Examples / Descriptions Input rating in this column
- Mission statement of agency / TS Center
- Needs assessment of community
- Community technology needs
- Completed outreach questionnaires
- Copy of curriculum topics
- Other
3.11 Each participant completes at least one tangible product by the end of the course.
- Tangible product guidelines
- Learning objectives of each class/program
- Other
3.12 The instructors are able to incorporate the different learning styles of the clients, i.e. kinetic,
visual, or auditory.
- Written lesson plans that outline assignments
/activities that align with specific learning styles
- Written descriptions of specific measurable
outcomes based on learning styles
- Other
3.13 People who were not involved in its creation may easily teach the curriculum.
- Written Lesson Plans
- Other
3.14 The program meets the needs of the community.
- Documented community outreach activities
- Other
3.15 There is consistency in the programs.
- Program checklist
- Other
3.16 There is a structure to the programs.
- Written introductory, intermediate and advance
program guidelines
- Other
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Performance Indicators for Timothy Smith Centers
3. Programming / Curriculum
Performance Indicators Examples / Descriptions Input rating in this column
3.17 Each program has clear objectives.
- Outline of program goals, objectives and
outcomes
- Program checklist
- Other
3.18 Open access / drop-in times are consistently scheduled and posted each week. Open
access/drop-in times are adequately staffed to provide assistance to participants.
- Printed activity schedule posted in TS Center and
listed on TSN website
- Other
Please proceed to Worksheet 4
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ndicators for Timothy Smith Centers
3. Programming / Curriculum
Comments
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ndicators for Timothy Smith Centers
3. Programming / Curriculum
Comments
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ndicators for Timothy Smith Centers
3. Programming / Curriculum
Comments
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ndicators for Timothy Smith Centers
3. Programming / Curriculum
Comments
Please proceed to Worksheet 4
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Performance Indicators for Timothy Smith Centers
4. Infrastructure of CTC (Technology)
Performance Indicators Examples / Descriptions Input rating in this column
Best Practice
4.01 The TS Center/organization has and implements a technology and strategic plan.
- Copy of Strategic Plan
- Copy of Technology Plan
- Other
4.02 These plans are reviewed at least once per year with the input of staff and TS Center
participants.
- Policy and/or review log or meeting notes
- Other
4.03 The TS Center/organization has the capacity to test leading edge technologies and
programs for applicability at other TS Centers
- Testing Lab policy or documentation of project
narrative with descriptions and dates
- Other
4.04 There is a process to document and track repairs and other work done on hardware. This
includes easy access to outside technical support contact information, serial numbers for the
equipment, etc.
- Change management log or IT Help Desk
Ticketing system
- Other
Preferred Standards
4.05 The TS Center/organization maintains a web site or intranet
- URL of Web site
4.06 Software, licensing information and manuals are stored in a central location.
- License logs and storage policy
- Other
4.07 The TS Center/organization maintains a complete inventory of all hardware and software,
including purchasing and warranty information. This inventory is updated regularly.
- Detailed Inventory
Minimum Standard
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Performance Indicators for Timothy Smith Centers
4. Infrastructure of CTC (Technology)
Performance Indicators Examples / Descriptions Input rating in this column
4.08 The computers are networked to each other.
- Network Map
4.09 There is up to date virus protection software on all the computers.
- Copy of current Anti Virus license and random
inspection of 30% of computers
4.10 There is a system in place (i.e. disk imaging) that allows staff to easily restore the computers
to their original configuration.
- IT policy and procedure and/or copy of restore
image
- Other
4.11 The computers and server are backed up regularly
- IT Policy and Procedure as well as printout of
backup logs
- Other
4.12 All workstations have internet access.
- Network Map + Internet access current bill +
Random inspection or 30% of computer
- Other
4.13 The physical environment of the TS Center/organization meets the needs of the staff and
clients.
- Site Inspection
4.14 The TS Center/organization has adequate resources to ensure that the equipment operates
well.
- List of technology support staff/consultants
- Written procedures
- Other
4.15 There is a review process to evaluate all incoming technology and equipment so as to
ensure continued relevance to programs being offered and to the technology infrastructure
of the TS Center/organization.
- Policies and Procedures
- Technlogy Plan
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Performance Indicators for Timothy Smith Centers
4. Infrastructure of CTC (Technology)
Performance Indicators Examples / Descriptions Input rating in this column
- Other
4.16 Procedures are in place to prevent the theft or loss of equipment and materials in the TS
Center/organization.
- Written policy and procedure
- Computers and other equipment are secured /
Locked down
- Motion detectors are installed at critical locations
- Staffing procedures
- Site Inspection
- Other
Please proceed to Worksheet 5
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ndicators for Timothy Smith Centers
Infrastructure of CTC (Technology)
Comments
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ndicators for Timothy Smith Centers
Infrastructure of CTC (Technology)
Comments
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ndicators for Timothy Smith Centers
Infrastructure of CTC (Technology)
Comments
Please proceed to Worksheet 5
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Performance Indicators for Timothy Smith Centers
5. Program Personnel (paid and unpaid)
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
5.01 All staff participate in an orientation program a component of which explains how their
works fits into the broader vision of the TS Center and organization.
- Outline of orientation program
- Employee Handbook
- Other
5.02 There is a volunteer management program with clear job descriptions, responsibilities,
outcomes, and expectations.
- Plan for use of volunteers and job descriptions
- Volunteer Handbook
- Other
5.03 All positions have clear job descriptions, responsibilities, and expectations.
- Staff job descriptions and resumes
- Organization Chart
- Internal Controls
- Other
5.04 Succession plans exist for all positions and are regularly updated.
- Succession Plan
- Other
5.05 Staff and volunteers are certified and maintain certifications in their areas of expertise.
- Copy of all staff and volunteer certifications (IC3,
MOUS, etc.)
- Other
Preferred Standards
5.06 The program fosters an environment of teamwork, cooperation, and sharing of knowledge
among staff and volunteers.
- Evidence of communication between program and
agency staff.
- Other
5.07 The staff have opportunities for professional development and continuing education. This
included peer-to-peer training and outside training.
- Evidence of training- for example materials,
schedule and list of participants
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Performance Indicators for Timothy Smith Centers
5. Program Personnel (paid and unpaid)
Performance Indicators Examples / Descriptions Input rating in this column Comments
- Demonstrated connection between professional
development, performance and advancement
- Other
5.08 The staff receive an annual performance evaluation.
- Copies of staff annual performance evaluations
- Other
Minimum Standard
5.09 The staff have job descriptions that reflect the work they actually perform.
- Job descriptions
5.10 The staff maximize the resources available to them.
- Anecdotal information about resources
- Other
5.11 The organization has a commitment to have a designated person to run the TS Center or
there are adequate resources, processes and procedures that ensures adequate support
for the TS Center to functional effectively.
- Name of person
- Staffing plan
- Technology support staff/consultants and
processes
- Other
5.12 The staff have sufficient skills to meet program requirements.
- Copy of all staff and volunteer certifications (IC3,
MOUS, etc.)
- Other
5.13 The staff are able to make clients feel welcome, empowered, independent and comfortable.
- Feedback from Level 1 evaluations (Smile
Sheets)
5.14 There is a comprehensive employee handbook.
- Employee Handbook
Please proceed to Worksheet 6
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Performance Indicators for Timothy Smith Centers
6. Technology Support
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
6.01 Technology support is provided by individuals (volunteers, staff or consultants) with current
and appropriate IT credentials.
- Staff list with credentials and resume or proof of
certification
- Consulting contract /agreement
- Other
6.02 The TS Center is recognized for the excellence of its technology support and is willing to
help others come up to speed.
- Written response and documentation of projects
- Other
Preferred Standards
6.03 There is documentation for system support and technical troubleshooting (aka “cheat
sheets”).
- Procedure manuals
- "Cheat sheets" for resolving common
problems/procedures
- Other
6.04 The staff has a minimum of technical self-sufficiency and know-how to teach
troubleshooting skills.
- Written response + compare to IT credential list
- Other
6.05 There is a pool of technical volunteers.
- List of volunteers with credentials
- Other
Minimum Standard
6.06 There is a process for staff development that will increase their technical skills.
- Staff development plan
- IT credential list
- Proof of staff trainings such as attendance logs, or
external invoices
- Other
6.07 There are a variety of resources for technical support including outside technical support,
tools and software utilities to repair equipment.
- Written response with list of resources
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Performance Indicators for Timothy Smith Centers
6. Technology Support
Performance Indicators Examples / Descriptions Input rating in this column Comments
- Other
Please proceed to Worksheet 7
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Performance Indicators for Timothy Smith Centers
7. Measurement / Evaluation
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
7.01 There are adequate evaluation tools or methods to measure the clients’ conceptual and
applied abilities
- Outcomes defined in learning objectives
- Placement tests are worked into all curricula
(skills assessments)
Portfolios of student’s work
- Pre- and post-program evaluations measure
outcomes tied to learning objectives
- Other
7.02 The TS Center/organization uses feedback/ evaluation data to address larger social issues.
- Action plan
- Other
7.03 The TS Center/organization collaborates with other like-minded organizations in collecting
and aggregating data to determine the impact of the TS Centers on a broad scale.
- Evaluation data submitted to TSN in consistent
manner
- Other
7.04 The TS Center/organization aggregates the collected data to demonstrate impact of their
program on the community.
- Impact statement
- Other
7.05 The TS Center/organization has a method to measure clients' progress from beginning to
completion of the program.
- Pre- and post-program evaluations that
adequately measure outcomes are in place for all
classes and programs
- Interim evaluations at appropriate intervals are in
place for long term programs (e.g. Technology Boot
Camps)Pre- and post-program evaluations
measure outcomes tied to learning objectives
- Other
7.06 The TS Center/organization requires that programs, technical information and performance
evaluations are documented.
- Lesson plans
- Other
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Performance Indicators for Timothy Smith Centers
7. Measurement / Evaluation
Performance Indicators Examples / Descriptions Input rating in this column Comments
Preferred Standards
7.07 The TS Center/organization uses an exit evaluation in order to learn how their program is
not meeting the expectations of clients who drop out before completing the program.
- Follow-up and exit interviews are performed for
each client dropping out
- Other
7.08 The program instructors and other staff perform peer-to-peer evaluations.
- Instructors invite other instructors from their
organization or other TS Centers to sit in on their
classes
- Visiting instructors provide feedback on areas of
improvement
- Other
7.09 The program instructors evaluate their own performance.
- Lesson plans and other materials are regularly
reviewed
- Other
7.10 There is an efficient method for collecting, reporting and analyzing data that is relevant for
the TS Center/organization.
- All class, student, and attendance records are
kept on the TSN Web site.
- Other
7.11 The TS Center/organization uses the evaluations to obtain critical feedback about the
learning process.
- Outcomes of the class are tracked to learning
objectives
- Other
7.12 TS Center staff are adequately trained to develop and use evaluation instruments
appropriate to the courses and programs being offered.
- Staff incorporate evaluation instruments into their
classes (e.g. pre-eval used to familiarize students
with content of class; post-eval used as a review of
what has been covered)
- Other
Minimum Standard
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Performance Indicators for Timothy Smith Centers
7. Measurement / Evaluation
Performance Indicators Examples / Descriptions Input rating in this column Comments
7.13 The TS Center/organization has a process to track the participation and retention of clients.
- All class, student, and attendance records are
kept on the TSN Web site.
- Other
7.14 The TS Center/organization prescreens clients in order to establish a baseline of
knowledge for the class.
- Skills assessment performed prior to each class
- Center offers means for student to acquire
minimal skills
- Other
7.15 Evaluations are used as a means to improve the instructors' performance. They are not
punitive.
- Level One evaluation in place for each program/
class.
- Instructors regularly review these evaluations
- Other
7.16 The clients complete an evaluation at the completion of the program in order to determine if
the objectives of the program were met.
- Level One evaluation in place for each program/
class.
- Instructors regularly review these evaluations
- Outcomes of the class are directly related to the
learning objectives
- Other
7.17 The TS Center/organization collects clients' success stories and testimonials.
- Success stories written up and accessible on TS
Center/org web site
- Permissions for publication by client are in place
- Other
7.18 Specific learning objectives exist and are documented for each class program offered.
- Learning objectives are included in the course
descriptions on the TSN Web site and match those
in the instructor materials
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Performance Indicators for Timothy Smith Centers
7. Measurement / Evaluation
Performance Indicators Examples / Descriptions Input rating in this column Comments
- Other
Please proceed to Worksheet 8
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Performance Indicators for Timothy Smith Centers
8. Fundraising for Technology Center
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
8.01 The organization integrates public relations and fund raising in the development program.
- Marketing materials
- Program Budget
- Other
8.02 The organization has a development plan that integrates the needs of the TS center and
which is reviewed at least annually.
- List of funders
- Review of funding through agencies other
programs to check for integration
- Frequency of budget and funding review/update
- Other
Preferred Standards
8.03 There is a budget with cash flow projections that is reviewed periodically.
- Existence of contingency plan, if funding is lost,
that includes traditional and non-traditional
fundraising activities and
partnerships/collaborations
- Other
8.04 The TS Center/organization clearly articulates the need for their services in the community
and why it must continue.
- Funding list to check for multiple funding sources
linked to an action timeline
- Other
8.05 There is a budget with cash flow projections that is reviewed periodically.
- Frequency of cash flow review (monthly, quarterly
or annually) and action plan guidelines
- Frequency of budget review and action plan
based on review status
-- Monthly reconciliation to bank statements
8.06 The TS Center/organization clearly articulates the need for their services in the community
and why it must continue.
- Demonstration of program need
- List of activities/initiatives that document need
- Other
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Performance Indicators for Timothy Smith Centers
8. Fundraising for Technology Center
Performance Indicators Examples / Descriptions Input rating in this column Comments
8.07 The TS Center/organization has marketing materials that promote their program to the
community, donors and other stakeholders.
- Marketing Materials
- Plan for development, production and use of
marketing material
- Other
Minimum Standard
8.08 The TS Center/organization has formed strategic partnerships with other agencies,
corporations, etc.
- List of strategic partners
- Agreements with partners (MoAs, MoUs,
contracts, etc.)
- Other
8.09 The TS Center/organization has a budget.
- Board approved budget
- Other
Please proceed to Worksheet 9
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Performance Indicators for Timothy Smith Centers
9. Collaboration
Performance Indicators Examples / Descriptions Input rating in this column Comments
Best Practice
9.01 The TS Center/organization participates in the community.
- Copies of Memorandums of Agreement or
Understandings
- Other
9.02 The TS Center/organization participates in periodic peer reviews.
- Minutes of peer reviews
- Other
9.03 The TS Center/organization takes advantage of economies of scale through
collaboration.
-Check budgets to ascertain if MOA/MOU provide
monetary savings or leverage funds
-Scheduled meetings for MOA/MOU partners to
seek/review/assess cost savings (economies of
scale) opportunities
- Other
Preferred Standards
9.04 The TS Center/organization is engaged in effective communication among other TS
Centers.
- Evidence of co-authored grants
- MOU/MOA includes approval of using % funds
awarded/raised to support event
planner/fundraiser/grant writer
-Other
9.05 Representatives from the TS Center/organization regularly participate in TSN meetings
and other TSN projects and activities.
- Attendance at TSN meetings
- Active participation in TSN sponsored events
9.06 The TS Center/organization seeks input from other TS Centers.
- Evidence of collaboration/communications with
other TSN centers
- Examples of collaboration evident in written TSN
center documents (e.g. publication/literature,
advertisements)
- Other
Minimum Standard
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Performance Indicators for Timothy Smith Centers
9. Collaboration
Performance Indicators Examples / Descriptions Input rating in this column Comments
9.07 The TS Center/organization seeks input from other TS Centers and local agencies to
meet program objectives.
- Email communication with other TSN centers
- Minutes from joint planning meetings
- Other
Please proceed to Summary Table
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
1. Vision / Mission Maximum Possible Score: 55
1.01 The TS Center’s programs promote and advance the mission and vision of the entire organization. 0 0
1.02 The TS Center/organization’s directors and leadership encourage, support and promote the TS Center program and 0 0
involve the entire staff in its sustainability.
1.03 The TS Center/organization integrates technology into program activities. 0 0
1.04 Technology is not the end product; it is used to improve existing curriculum and/or create new programs. 0 0
1.05 The TS Center/organization has defined needs for technology tools to enhance the mission of the agency. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
2. Administrative Structure Maximum Possible Score 75
2.01 The TS Center/organization has an annual financial audit or review. 0 0
2.02 The TS Center/organization adheres to generally accepted accounting practices for financial systems. 0 0
2.03 The TS Center/organization has an annual financial audit or review. 0 0
2.04 Purchasing agents are aware of purchasing programs that offer discounts on hardware, software, etc. (e.g. Tech 0 0
Soup)
2.05 Legal counsel and other professional expertise are available to support the TS Center/organization. 0 0
2.06 The TS Center has policies that address the terms of use for computer labs and scheduling procedures. 0 0
2.07 The TS Center/organization has is sufficient insurance coverage, including general liability insurance, replacement 0 0
value insurance on the contents.
2.08 The TS Center/organization is able to meet grant requirements. 0 0
2.09 The TS Center/organization has a system in place to manage internal communication between staff, i.e., a 0 0
communication log, email, staff meetings, intranet, etc.
2.10 All records related to programs and classes offered at the TS Center (class, course, program, student registration, 0 0
student participation, etc.) are maintained on the TSN Web site in an accurate and timely manner.
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
3. Programming / Curriculum Maximum Possible Score 145
3.01 The TS Center / organization’s curriculum meets the participants’ goals and the objectives/mission of the TS Center / 0 0
organization.
3.02 Programs create opportunities to develop and expand the participant's independent learning abilities. 0 0
3.03 TS Center / organization’s staff encourage and promote an environment in which participants reinvest their skills and 0 0
learning back into the program through volunteerism and peer contributions.
3.04 The instructors are focused on the clients learning the material. They do not push through the course for the sake of 0 0
completing all of it regardless of whether the clients understand it.
3.05 The instructors are able to adjust to different class dynamics. 0 0
3.06 The clients' accomplishments are displayed at the TS Center/organization or other appropriate venue. 0 0
3.07 The curriculum is relevant to the clients' lives and incorporates their knowledge and life experience 0 0
3.08 The instructors are able to adjust to varying client ability. 0 0
3.09 The TS Center/organization is able to accommodate special needs, e.g. multiple languages, large print, physical 0 0
barriers, ergonomic work stations, voice recognition software, etc.
3.10 The curriculum fits within a larger context in the community. 0 0
3.11 Each participant completes at least one tangible product by the end of the course. 0 0
3.12 The instructors are able to incorporate the different learning styles of the clients, i.e. kinetic, visual, or auditory. 0 0
3.13 People who were not involved in its creation may easily teach the curriculum. 0 0
3.14 The program meets the needs of the community. 0 0
3.15 There is consistency in the programs. 0 0
3.16 There is a structure to the programs. 0 0
3.17 Each program has clear objectives. 0 0
3.18 Open access / drop-in times are consistently scheduled and posted each week. Open access/drop-in times are 0 0
adequately staffed to provide assistance to participants.
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
4. Infrastructure of CTC (Technology) Maximum Possible Score 135
4.01 The TS Center/organization has and implements a technology and strategic plan. 0 0
4.02 These plans are reviewed at least once per year with the input of staff and TS Center participants. 0 0
4.03 The TS Center/organization has the capacity to test leading edge technologies and programs for applicability at other 0 0
TS Centers
4.04 There is a process to document and track repairs and other work done on hardware. This includes easy access to 0 0
outside technical support contact information, serial numbers for the equipment, etc.
4.05 The TS Center/organization maintains a web site or intranet 0 0
4.06 Software, licensing information and manuals are stored in a central location. 0 0
4.07 The TS Center/organization maintains a complete inventory of all hardware and software, including purchasing and 0 0
warranty information. This inventory is updated regularly.
4.08 The computers are networked to each other. 0 0
4.09 There is up to date virus protection software on all the computers. 0 0
4.10 There is a system in place (i.e. disk imaging) that allows staff to easily restore the computers to their original 0 0
configuration.
4.11 The computers and server are backed up regularly 0 0
4.12 All workstations have internet access. 0 0
4.13 The physical environment of the TS Center/organization meets the needs of the staff and clients. 0 0
4.14 The TS Center/organization has adequate resources to ensure that the equipment operates well. 0 0
4.15 There is a review process to evaluate all incoming technology and equipment so as to ensure continued relevance to 0 0
programs being offered and to the technology infrastructure of the TS Center/organization.
4.16 Procedures are in place to prevent the theft or loss of equipment and materials in the TS Center/organization. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
5. Program Personnel (paid and unpaid) Maximum Possible Score 135
5.01 All staff participate in an orientation program a component of which explains how their works fits into the broader 0 0
vision of the TS Center and organization.
5.02 There is a volunteer management program with clear job descriptions, responsibilities, outcomes, and expectations. 0 0
5.03 All positions have clear job descriptions, responsibilities, and expectations. 0 0
5.04 Succession plans exist for all positions and are regularly updated. 0 0
5.05 Staff and volunteers are certified and maintain certifications in their areas of expertise. 0 0
5.06 The program fosters an environment of teamwork, cooperation, and sharing of knowledge among staff and volunteers 0 0
5.07 The staff have opportunities for professional development and continuing education. This included peer-to-peer 0 0
training and outside training
5.08 The staff receive an annual performance evaluation. 0 0
5.09 The staff have job descriptions that reflect the work they actually perform. 0 0
5.10 The staff maximize the resources available to them. 0 0
5.11 The organization has a commitment to have a designated person to run the TS Center or there are adequate 0 0
resources, processes and procedures that ensures adequate support for the TS Center to functional effectively
5.12 The staff have sufficient skills to meet program requirements. 0 0
5.13 The staff are able to make clients feel welcome, empowered, independent and comfortable. 0 0
5.14 There is a comprehensive employee handbook. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
6. Technology Support Maximum Possible Score 70
6.01 Technology support is provided by individuals (volunteers, staff or consultants) with current and appropriate IT 0 0
credentials.
6.02 The TS Center is recognized for the excellence of its technology support and is willing to help others come up to 0 0
speed.
6.03 There is documentation for system support and technical troubleshooting (aka “cheat sheets”). 0 0
6.04 The staff has a minimum of technical self-sufficiency and know-how to teach troubleshooting skills. 0 0
6.05 There is a pool of technical volunteers. 0 0
6.06 There is a process for staff development that will increase their technical skills. 0 0
6.07 There are a variety of resources for technical support including outside technical support, tools and software utilities to 0 0
repair equipment.
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
7. Measurement / Evaluation Maximum Possible Score 180
7.01 There are adequate evaluation tools or methods to measure the clients’ conceptual and applied abilities 0 0
7.02 The TS Center/organization uses feedback/ evaluation data to address larger social issues. 0 0
7.03 The TS Center/organization collaborates with other like-minded organizations in collecting and aggregating data to 0 0
determine the impact of the TS Centers on a broad scale.
7.04 The TS Center/organization aggregates the collected data to demonstrate impact of their program on the community. 0 0
7.05 The TS Center/organization has a method to measure clients' progress from beginning to completion of the program. 0 0
7.06 The TS Center/organization requires that programs, technical information and performance evaluations are 0 0
documented.
7.07 The TS Center/organization uses an exit evaluation in order to learn how their program is not meeting the 0 0
expectations of clients who drop out before completing the program.
7.08 The program instructors and other staff perform peer-to-peer evaluations. 0 0
7.09 The program instructors evaluate their own performance. 0 0
7.10 There is an efficient method for collecting, reporting and analyzing data that is relevant for the TS Center/organization. 0 0
7.11 The TS Center/organization uses the evaluations to obtain critical feedback about the learning process. 0 0
7.12 TS Center staff are adequately trained to develop and use evaluation instruments appropriate to the courses and 0 0
programs being offered.
7.13 The TS Center/organization has a process to track the participation and retention of clients. 0 0
7.14 The TS Center/organization prescreens clients in order to establish a baseline of knowledge for the class. 0 0
7.15 Evaluations are used as a means to improve the instructors' performance. They are not punitive. 0 0
7.16 The clients complete an evaluation at the completion of the program in order to determine if the objectives of the 0 0
program were met.
7.17 The TS Center/organization collects clients' success stories and testimonials. 0 0
7.18 Specific learning objectives exist and are documented for each class program offered. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
8. Fundraising for Technology Center Maximum Possible Score 90
8.01 The organization integrates public relations and fund raising in the development program. 0 0
8.02 The organization has a development plan that integrates the needs of the TS center and which is reviewed at least 0 0
annually.
8.03 There is a budget with cash flow projections that is reviewed periodically. 0 0
8.04 The TS Center/organization clearly articulates the need for their services in the community and why it must continue. 0 0
8.05 There is a budget with cash flow projections that is reviewed periodically. 0 0
8.06 The TS Center/organization clearly articulates the need for their services in the community and why it must continue. 0 0
8.07 The TS Center/organization has marketing materials that promote their program to the community, donors and other 0 0
stakeholders.
8.08 The TS Center/organization has formed strategic partnerships with other agencies, corporations, etc. 0 0
8.09 The TS Center/organization has a budget. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
Performance Indicator Rating Score
9. Collaboration Maximum Possible Score 80
9.01 The TS Center/organization participates in the community. 0 0
9.02 The TS Center/organization participates in periodic peer reviews. 0 0
9.03 The TS Center/organization takes advantage of economies of scale through collaboration. 0 0
9.04 The TS Center/organization is engaged in effective communication among other TS Centers. 0 0
9.05 Representatives from the TS Center/organization regularly participate in TSN meetings and other TSN projects and 0 0
activities.
9.06 The TS Center/organization seeks input from other TS Centers. 0 0
9.07 The TS Center/organization seeks input from other TS Centers and local agencies to meet program objectives. 0 0
Total Score: 0
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Performance Indicators for Timothy Smith Centers
Summary
TS Center Score Maximum Score Target Score
1. Vision / Mission 0 55 25
2. Administrative Structure 0 75 75
3. Programming / Curriculum 0 145 115
4. Infrastructure of CTC (Technology) 0 135 75
5. Program Personnel (paid and unpaid) 0 135 60
6. Technology Support 0 70 40
7. Measurement / Evaluation 0 180 90
8. Fundraising for Technology Center 0 90 60
9. Collaboration 0 80 35
1. Vision / Mission
2. Administrative Structure
3. Programming / Curriculum
4. Infrastructure of CTC (Technology)
5. Program Personnel (paid and unpaid)
6. Technology Support
7. Measurement / Evaluation
8. Fundraising for Technology Center
9. Collaboration
0 20 40 60 80 100 120 140 160 180 200
TS Center Score Target Score Maximum Score
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