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									     THE DIVERSITY HOUSE PROJECT

             2020 Ingleside Avenue
           Macon, Georgia 31204-2028

A PROGRAM OF CENTRAL CITY AIDS NETWORK, INC.


     PROJECT OPERATIONS MANUAL




                   Prepared - April 1997
              Revised - November 2000
                            TABLE OF CONTENTS

I.      Introduction                                  3

II.     Residents                                     3

III.    Exiting Facility                              6
               Tracks                                 7
               Contracts                             13
               Deaths                           19
               Evictions                             20

IV.     Personnel                                    21
               Executive Director                    22
               Program Coordinator                   23
               Volunteer Coordinator                 24
               On-Site Manager                       25

V.      Volunteers                                   26
        Statement of Principles                      30
        Code of Ethics                          31
        Pledge of Confidentiality                    32

VI.     Care of Facility                             34

VII.    Universal Safety Precautions                 35

VIII.   Fiscal                                       38

APPENDIX                                             47

A.      Definition of Homeless                       48

B.      Forms                                        49

C.      Resident Handbook                            55

D.      On-Site Manager's Manual                     67
I.       INTRODUCTION

        The Diversity House Project aim is outreach, assessment and care of People Living with
         AIDS, primarily addressing the homeless and at risk homeless issues among low income
         persons with Acquired Immunodeficiency Syndrome (AIDS) and related diseases.
         Diversity House Project, a major project of Central City AIDS Network, Inc., seeks to
         enhance the quality of life for these individuals by providing suitable housing and related
         supportive services. Central City AIDS Network, Inc. recognizes the unique needs of
         these disproportionately challenged individuals and the effects of the illness on the
         individual, family, friends, significant others and community. Thus, the Diversity House
         Project is committed to delivering services that consider all aspects of life: physical,
         social, and emotional. It further vows to treat all HIV/AIDS challenged individuals with
         a spirit of acceptance, family, home and human dignity.

Diversity House seeks to provide housing and support for homeless persons and those at risk to
homelessness in Macon who also struggle to live with HIV/AIDS. Our services will also include
those individuals living with AIDS in need of more supportive services than we are able to
provide in their home. This manual is a tool to assist staff and volunteers in providing residents
of Diversity House the best housing and support possible.


II.      RESIDENTS

     Target Populations for Transitional and Permanent Single Room Occupancy (SRO) Housing:
      Homeless Persons and those at risk to homelessness (as defined by HUD) who are also living
      with AIDS. See Appendix A. - Definitions.
     Target Populations for Supportive Services: Low income persons (as defined by HUD --
      persons making 80% or less of the city's median income) who are also living with AIDS.

         A.     Referrals
                Referrals for housing may come from a variety of sources, including local
                HIV/AIDS service providers, case managers, other agencies, homeless shelters,
                hospitals, drug treatment programs and prisons. In order to qualify for housing,
                the client must provide:
         1.     Proof of HIV+ status (copy of your positive HIV test result, copy of medical
                records which refer to HIV/AIDS, a letter from clinic/doctor stating that client is
                currently being treated for HIV disease), and proof of CD-4 (T-Cell) count of
                below 500;
         2.     Proof of income (check stubs, a letter from Social Security); if no income, client
                must sign a form certifying no income is received. Client must have minimum

                                                  3
           income of $125 per month for food, this can be food stamps. See Appendix B.--
           Forms;

   3.      Proof of homelessness (referral from a homeless shelter, letter from referral
           source stating that to the best of his/her knowledge, client is from the streets, etc.);
           Those at risk to homelessness must have documentation proving the percentage of
           their income paid for rent and a notice from their housing provider of pending
           eviction, utility notice of cut-off or other documentation required by HUD or
           Central City AIDS Network, Inc.

   4.      Proof of a recent negative T.B. test letter from physician or clinic stating that
           client has a clear chest x-ray or that the client has been or is being treated for T.B.

   5.      Recent drug test letter from a physician, lab or clinic indicating test analysis.

   6.      Proof that he/she is ambulatory or capable of activities of daily living (ADLs).
           This is made through staff observation with input from case manager or other care
           providers.

   7.      Proof that client has recently completed a substance abuse treatment
           program, if there has been a history of drug/alcohol addiction. Those with active
           addictions or positive drug tests must agree to enter treatment and sign a statement
           to be compliant with treatment before allowed entry to housing.

 Clients who cannot provide proof on these issues, do not qualify for Diversity House.

  These documents must be kept in each client's file, and will be reviewed by HUD or
another monitoring body as proof that the program is providing care for eligible clients.

   B.      Intake
           Intake is a formal process in which the client and his/her representative meet with
           Diversity House Project staff to fill out a Housing Application, and other forms
           including a Drug Screen Agreement and a General Release of Information (see
           Appendix B). This process also serves as an assessment tool to assist staff in
           observing the clients mental and physical condition, as well as assess clients
           needs and the extent of the clients needs (e.g. applying for benefits, etc.) Once
           the clients needs have been established, staff will work closely with the clients
           case manager to assure that all needs are met.

   C.      Confidentiality
           It must be explained to a potential housing client that while his/her confidentiality is
           extremely important to us, it cannot be absolutely guaranteed. First, in order to provide
           adequate services, other service providers must be included in the clients care (e.g. case


                                               4
         management, ID Clinic, DFACS). The General Release of Information (see Appendix B.)
         lists the agencies usually accessed to provide client care. Every client must sign this
         release so that he/she can be assured adequate care. Second, while the address of the
         housing facility is confidential, it will eventually be recognized in the neighborhood as the
         house that provides housing for people living with AIDS and anyone seen coming in or
         out will be presumed to have HIV/AIDS.

D.       Files
         It is required that a case file be kept on each client receiving services under this
         program. Each file should contain vital documents such as intake, the items
         mentioned in Section A. and any case notes, correspondence, or other pertinent
         data regarding the client or services he/she receives. These files are strictly
         confidential and should be maintained under lock and key. Only authorized
         Diversity House Project staff and case managers should have access to these files.

E.       Resident Orientation
         Orientation of residents to house rules should take place on two occasions. The
         first should occur during the intake procedure so that the potential resident has an
         idea of major house rules. It is at this time that some potential residents may opt
         out of the program because they do not care to abide by these restrictions.
         Examples of such topics to cover:

        A resident cannot have a room mate - This is an SRO facility.
        It is an illegal drug and alcohol free facility, you must remain drug and alcohol
         free.
        Random and With Cause drug screens will be performed.
        Room searches will occur.
        Due to fire and environmental hazard there is no smoking within the common
         areas of the facility or near any doorway, you may smoke in your own room.
        Curfews and visitation rules are enforced.
        Residents are required to do chores, within their physical ability.
        No sexual contact allowed.
        No violence or threatening behavior will be tolerated.

The second time orientation should occur is when resident moves into the facility. At this
time, the resident should be given his/her copy of the Resident Handbook (See Appendix
B). In case resident has difficulty reading or comprehending, staff should read through
Resident Handbook with resident, answering any questions that arise.

When a resident breaks a house rule, an appointed staff person will
incident. Staff will review the incident with the resident and assign demerit points. This
procedure will be documented on a demerit point form (Appendix B), and will be signed
by both staff and resident. The form will be placed in the client's file for future reference.


                                              5
See Resident Handbook for "Resident Policies" and "Demerit Point System".




                                      6
III.   EXITING FROM FACILITY

       A.   Planned Exits -- The Track System
            It is always desirable to help clients exit the facility via planned exits. The
            purpose of our facility is to help people struggling with homelessness, low income
            and HIV/AIDS to get back on their feet and live independently as long as possible.
             The Track System is an effort to help clients plan and carry out certain tasks that
            assure their move toward independent living. The following system has six
            different tracks. As residents enter Diversity House they will be placed in one of
            the track systems and will sign a contract based on the track assessed to meet their
            needs. This would in turn be staffs guide to evaluate the status of the resident
            and the functioning of the providers. While no system is flawless and may have
            to be amended due to the individuality of the clients situation, we believe that
            these tracks provide the groundwork to best serve our clients.




                                             7
                                 SOCIAL SECURITY TRACK

          This track is for those who have already obtained their social security check.

Week One
1. Make contact with case management.
2. Make contact with attorney concerning advance directives.
3. Get assessed by clinic/physician for medical needs.
4. Start paying rent.
5. Develop a plan for HIV+ support group with case manager.
6. Start a savings account.
7. Get chore assignments.

Week Two
1. Start attending HIV support group.
2. Start attending resident meetings.
3. Start attending social functions.

Week Four
1. Have advance directives completed.
2. Have completed a regular medical appointment with clinic/physician.

Week Eight
1. Begin search for an apartment if resident desires to leave unit or continue current track.
2. Ongoing active case management required.




                                                 8
                                     WORKING TRACK

                 This track is for those living with AIDS who are able to work.

Week One
1. Make contact with case management.
2. Make contact with attorney concerning advance directives.
3. Get assessed by clinic/physician for medical needs.
4. Develop a plan for HIV+ support group with case manager.
5. Get chore assignments.
6. Start paying rent if employed or two weeks after securing a job.
7. Start a saving account if employed or two weeks after securing a job.

Week Two
1. Develop an HIV+ support network plan with case manager for ongoing support.
2. Start attending resident meetings.
3. Start attending social functions.
4. Start looking for a job.

Week Four
1. Have advance directives completed.
2. Have completed a regular medical appointment with clinic/physician.

Week Eight
1. Start looking for an apartment if leaving unit.
2. Case manager will re-evaluate homelessness risk monthly and develop plan for exit or
        retainment.




                                               9
      SUPPORTIVE LIVING / APPLICATION FOR SOCIAL SECURITY TRACK

         This track is for those who are eligible for Social Security but have not applied
                                                 or
          those who need more support than we are able to provide in their own home

Week One
1. Make contact with case management.
2. Make contact with attorney concerning advance directives.
3. Get assessed by clinic/physician for medical needs.
4. Start paying rent.
5. Develop a plan for HIV+ support group with case manager.
6. Start a savings account.
7. Get chore assignments.
.
Week Two
1. Start attending resident meetings.
2. Start attending social functions .
3. File Social Security application if not already approved and are believed eligible.

Week Three
1. If applicable, have visited with hospice staff if required by physician.
2. Have advanced directives completed.
3. Have completed a regular medical appointment with clinic/physician.

                                 APPROVAL OF BENEFITS
               Upon receiving letter of acceptance of social security status, they
                   will begin to address housing issues with case manager.
            Upon receiving first check they will start paying rent (retro to disability
                   date including back rent) and open a savings account.
               Twelve weeks after receiving check; housing may be re-evaluated
             and resident may plan to move out if ready to leave Diversity House.

                                    DENIAL OF BENEFITS
       Upon receiving letter of denial from social security, client will meet with AIDSLaw
         representatives or a private attorney and decide if an appeal should be made
                               or if client should start a new track.
                  This should happen within two weeks of receiving letter.

    Case Manager will re-evaluate monthly to determine exit, retainment and/or Hospice.




                                                 10
                   SUBSTANCE ABUSE \ SOCIAL SECURITY TRACK

    This track is for substance abusers who have already obtained their social security check.

Week One
1. Complete diagnostic assessment with local substance abuse recovery program.
2. Attend a big book and substance abuse group in house.
3. Make contact with case management.
4. Make contact with attorney concerning advance directives.
5. Get assessed by clinic/physician for medical needs.
6. Start paying rent.
7. Develop a plan for HIV+ support group with case manager.
8. Start a savings account.
9. Get chore assignments.

Week Two
1. Start HIV support group.
2. Start attending resident meetings.
3. Start attending social functions.

Week Three
1. Start attending one meeting a week outside of the house (client will produce verification).

Week Four
1. Have advance directives completed.
2. Have completed a regular medical appointment with clinic/physician.

Week Six
1. Start attending two substance abuse meetings a week outside of the house (client will produce
        verification).

Week Eight
1. Begin search for an apartment if resident desires to leave unit or continue current track.




                                                 11
                        SUBSTANCE ABUSE/ WORKING TRACK

           This track is for substance abusers living with AIDS who are able to work.

Week One
1. Complete diagnostic assessment with local substance abuse recovery program.
2. Attend a big book and substance abuse group in house.
3. Make contact with case management.
4. Make contact with attorney concerning advance directives.
5. Get assessed by clinic/physician for medical needs.
6. Develop a plan for HIV+ support group with case manager.
7. Get chore assignments.
8. Start paying rent if employed or two weeks after securing a job.
9 Start a saving account if employed or two weeks after securing a job.

Week Two
1. Enter day treatment program and attend daily.
2. Develop an HIV+ support network plan with case manager for ongoing support.
3. Start attending resident meetings.
4. Start attending social functions.

Week Three
1. Be evaluated at day treatment as to how many days a week one is to attend treatment and how
   many days one will search for a job.
2. Start attending one substance abuse meeting a week outside of the house (client will produce
     verification).

Week Four
1. Have advance directives completed.
2. Have completed a regular medical appointment with clinic/physician.
3. Start looking for a job.

Week Six
1. Start attending second substance abuse meeting outside of house (client will produce
    verification).

Week Eight
1. Start looking for an apartment if leaving unit.
2. Case manager will re-evaluate homelessness risk and develop plan for exit or retainment.




                                               12
   SUBSTANCE ABUSE SUPPORTIVE LIVING / APPLICATION FOR SOCIAL SECURITY

        This track is for substance abusers who qualify for Social Security for HIV/AIDS

Week One
1. Complete diagnostic assessment with local substance abuse recovery program.
2. Attend a big book and substance abuse group in house.
3. Make contact with case management.
4. Make contact with attorney concerning advance directives.
5. Get assessed by clinic/physician for medical needs.
6. Start paying rent.
7. Develop a plan for HIV+ support group with case manager.
8. Start a savings account.
9. Get chore assignments.

Week Two
1. Enter day treatment program and attend daily.
2. Start attending resident meetings.
3. Start attending social functions.
4. File Social Security application if not already approved.

Week Three
1. Begin attending a substance abuse meeting outside the house if applicable (client will furnish
     documentation).
2. If applicable, have visited with hospice staff if required by physician.
3. Have advanced directives completed.
4. Have completed a regular medical appointment with clinic/physician.

Week Six
1. Start attending second substance abuse meeting outside of the house.
                                  APPROVAL OF BENEFITS
                 Upon receiving letter of acceptance of social security status, they
                     will begin to address housing issues with case manager.
             Upon receiving first check they will start paying rent (retro to disability
                     date including back rent) and open a savings account.
                 Twelve weeks after receiving check; housing may be re-evaluated
               and resident may plan to move out if ready to leave Diversity House.
                                    DENIAL OF BENEFITS
       Upon receiving letter of denial from social security, client will meet with AIDSLaw
          representatives or a private attorney and decide if an appeal should be made
                               or if client should start a new track.
                    This should happen within two weeks of receiving letter.

    Case Manager will re-evaluate monthly to determine exit, retainment and/or Hospice.

                                                13
                           CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.

The following is the track system which I have agreed to work towards:

                                       Social Security Track

Week One
1. I will make contact with case manager about housing and other needs.
2. I will make contact with attorney re: advance directives.
3. I will get assessed by clinic/physician for medical needs.
4. I will start paying rent.
5. I will develop a plan for HIV+ support group with my case manager.
6. I will start a savings account.
7. I will get my chore assignments and start completing them regularly.

Week Two
1. I will start attending HIV support groups as required by case manager.
2. I will start attending resident meetings.
3. I will start attending social functions at Diversity House.

Week Four
1. I will have completed my advance directives.
2. I will have opened a savings account if not already done so.
3. I will have completed a regular medical appointment with clinic/physician.

 Week Eight
1. I will begin to search for an apartment if I desires to leave or continue current track.
2. If I decide to stay at Diversity House, I will continue active case management.

I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.


_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE




                                                  14
                           CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.

The following is the track system which I have agreed to work towards:

                                          Working Track

Week One
1. I will make contact with case manager about housing and other needs.
2. I will make contact with attorney re: advance directives.
3. I will get assessed by clinic/physician for medical needs.
4. I will start paying rent.
5. I will develop a plan for HIV+ support group with my case manager.
6. I will start a savings account.
7. I will get my chore assignments and start completing them regularly.

Week Two
1. I will start attending HIV support groups as required by case manager.
2. I will start attending resident meetings.
3. I will start attending social functions at Diversity House.
4. I will look for a job.

Week Four
1. I will have completed my advance directives.
2. I will have opened a savings account if not already done so.
3. I will have completed a regular medical appointment with clinic/physician.

 Week Eight
1. I will begin to search for an apartment if I desires to leave or continue current track.
2. If I decide to stay at Diversity House, I will continue active case management.
3. I will be re-evaluated by case management as to my homelessness risk.

I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.


_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE


                                                  15
                           CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.

The following is the track system which I have agreed to work towards:

                  Supportive Living or Application for Social Security Track

Week One
1. I will make contact with case manager about housing and other needs.
2. I will make contact with attorney re: advance directives.
3. I will get assessed by clinic/physician for medical needs.
4. I will start paying rent.
5. I will develop a plan for HIV+ support group with my case manager.
6. I will start a savings account.
7. I will get my chore assignments and start completing them regularly.
Week Two
1. I will start attending resident meetings.
2. I will start attending social functions at Diversity House.
3. I will apply for Social Security benefits that are available to me.
Week Three
1. I agree to visit with hospice staff if applicable and required by physician.
2. I will have completed my advance directives
3. I will have completed a regular medical appointment with clinic/physician.
 Week Eight
1. I will begin to search for an apartment if I desires to leave or I can continue current track.
2. If I decide to stay at Diversity House, I will continue active case management.
3. I will be re-evaluated monthly by case management as to my homelessness risk.

I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.


_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE




                                                  16
                           CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.

The following is the track system which I have agreed to work towards:

                            Substance Abuse/Social Security Track
Week One
1. I will complete a diagnostic assessment with local substance abuse recovery program.
2. I will attend a Big Book and substance abuse group in house.
3. I will make contact with case manager about housing and other needs.
4. I will make contact with attorney re: advance directives.
5. I will get assessed by clinic/physician for medical needs.
6. I will start paying rent.
7. I will develop a plan for HIV+ support groups with my case manager.
8. I will start a savings account.
9. I will get my chore assignments and start completing them regularly.
Week Two
1. I will start attending day treatment if required by physician or case management.
2. I will start attending HIV support groups as required by case manager.
3. I will start attending resident meetings and social functions at Diversity House.
Week Three
1. I will start attending one substance abuse meeting a week outside of Diversity House.
Week Four
1. I will have completed my advance directives.
2. I will have opened a savings account if not already done so.
3. I will have completed a regular medical appointment with clinic/physician.
Week Six
1. I will start attending a second substance abuse meeting a week outside Diversity House
 Week Eight
1. I will begin to search for an apartment if I desires to leave Diversity House or continue track.
2. If I decide to stay at Diversity House, I will continue active case management.
3. I will be re-evaluated by case management monthly as to my homelessness risk.
I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.

_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE

                                                 17
                          CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.
The following is the track system which I have agreed to work towards:
                                 Substance Abuse/Working Track
Week One
 1. I will complete a diagnostic assessment with local substance abuse recovery program.
 2. I will attend a Big Book and substance abuse group in house.
 3. I will make contact with case manager about housing and other needs.
 4. I will make contact with attorney concerning advance directives.
 5. I will get assessed by clinic/physician for medical needs.
 6. I will start paying rent within two weeks of securing a job.
 7. I will develop a plan for HIV+ support groups with my case manager.
 8. I will start a savings account within two week of securing a job.
 9. I will get my chore assignments and start completing them regularly.
Week Two
1. I will enter day treatment program and attend daily.
2. I will start attending HIV support groups as required by case manager.
3. I will start attending resident meetings and social functions at Diversity House.
Week Three
1. I will start attending one substance abuse meeting a week outside Diversity House.
2. I will be evaluated by day treatment as to how many days a week to attend day treatment and
         how many days to search for a job.
Week Four
1. I will have completed my advance directives.
2. I will start looking for a job.
3. I will have completed a regular medical appointment with clinic/physician.
Week Six
1. I will start attending a second substance abuse meeting a week outside Diversity House.
 Week Eight
1. I will begin to search for an apartment if I desire to leave Diversity House or continue track.
2. If I decide to stay at Diversity House, I will continue active case management.
3. I will be re-evaluated by case management monthly as to my homelessness risk.
I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.

_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE

                                                18
                           CLIENT TRACK SYSTEM CONTRACT

I _____________________________, understand that my ongoing residence placement will be
evaluated on my ongoing efforts toward completion of the following track system. If it is decided
by Diversity House staff that I am not working toward the fulfillment of the track system, I will
be dismissed from the house.

The following is the track system which I have agreed to work towards:

        Substance Abuse/Application for Social Security or Supportive Living Track
Week One
1. I will complete a diagnostic assessment with local substance abuse recovery program
2. I will attend a Big Book and substance abuse group in house.
3. I will make contact with case manager about housing and other needs.
4. I will make contact with attorney re: advance directives.
5. I will get assessed by clinic/physician for medical needs.
6. I will start paying rent, including accrued rent when Social Security received.
7. I will develop a plan for HIV+ support groups with my case manager.
8. I will start a savings account when Social Security is received.
9. I will get my chore assignments and start completing them regularly.
Week Two
1. I will enter day treatment program and attend daily.
2. I will start attending resident meetings and social functions at Diversity House.
3. I will file an application for Social Security.
4. I will file an application for Social Security benefits.
Week Three
1. I will have completed my advance directives.
2. I will have completed a regular medical appointment with clinic/physician.
3. I will start attending a weekly substance abuse meeting outside Diversity House.
4. I will, if applicable, have met with hospice staff.
Week Six
1. I will start attending a second substance abuse meeting a week outside Diversity House.
Week Eight
1. I will begin to search for an apartment if I desire to leave Diversity House or continue track.
2. If I decide to stay at Diversity House, I will continue active case management.
3. I will be re-evaluated by case management monthly as to my homelessness risk.
I understand that my continued residency at Diversity House is contingent upon my ongoing
efforts toward completion of this Track, continuing Case Management, and continuing income
eligibility.

_______________________________ _________________________________ ___________
RESIDENT                       DIVERSITY HOUSE                  DATE

                                                 19
       B.      Death In-House

       On occasion, clients will die in-house. It is always best if the client has been under
       Hospice care, as they will have taken over the medical care of the client and can assist
       with all post mortem arrangements. However, this is not always the case, and the
       program must be prepared to handle the situation appropriately.

        The following is a Death Protocol which can assist staff in gathering necessary
              information and taking the necessary actions upon the clients death.

#############################################################################
                  PROCEDURE FOR HANDLING A DEATH OF
                        DIVERSITY HOUSE RESIDENT

1. Check in with other client(s) and assure them that you can take over.

2. Go to the office and check the chart for client information. The chart will list, by client, the
    phone contacts to be made. These contacts will include:

       A. The attending physician, clinic, or Hospice.
             1. If you call a physician or clinic, inform them of the death and then proceed to
                  Step B.
             2. If you call Hospice, they will take care of all of the other arrangements.

       B. Police (911)
              1. Inform the police that a death has occurred at Diversity House. They will
                  come to the house, make a police report, inform the coroners office, and if
                  prior funeral arrangements have not been made, they will contact a funeral
                  home to pick up the body.

       C. Funeral Home (if prearranged).
             1. Inform the funeral home that the client has died and ask them to come for the
                 body. They will deliver it to the hospital for pronouncement.

       D. The emergency contact
             1. Let the emergency contact know that their loved one has passed and that you
                have informed the police/funeral home.

       E. Executive Director should be notified.

#############################################################################




                                                 20
       C.      Eviction

       While undesirable, eviction from the facility is sometimes necessary. The immediacy of
       the eviction should depend upon the severity of the rule infraction. If possible, allow the
       resident at least twenty-four (24) hours notice so that he/she may find another place to
       live or we can make reasonable accommodation for the client. However, if the resident is
       being violent, threatening or carrying illegal drugs immediate eviction is necessary. Call
       for police assistance when dealing with a hostile or violent client.

  You must first clear eviction with either the Project Coordinator or Executive Director.

       When eviction is eminent, contact case manager so that he/she may assist client in
       relocating.

If we must immediately evict a resident, check to see if resident is within our 60 day emergency
housing plan. If so, either return them to the shelter that referred them to us or transport them to
The Macon Rescue Mission or the Salvation Army. Both shelters have 24 hour intake.

If client’s rental share has been paid, we are responsible for housing them until the end of the
month. Call the Scottish Inn and get a room there for the client and transport them to that
location with their belongings. If the Scottish Inn is full, check with RiverFront Inn or Knights
Inn. Make it clear to the client and the motel we will pay in advance their weekly rate only until
the end of the month and will not be responsible for additional charges.

If resident is paying no program fees, give them the option of going to a homeless shelter or get
them a room at the Scottish Inn for one week only (7 days). Transport them and their belongings
to the location. Make it clear to the client and the motel we will pay in advance their weekly rate
only for one week and will not be responsible for additional charges.




                                                 21
IV.   PERSONNEL

      The staffing requirements for Diversity House are at a minimum to keep costs down.
      Most staff are volunteer or part-time and include the Executive Director of Central City
      AIDS Network, Inc., a program director, a volunteer coordinator, and a resident manager.
      All personnel function under the auspices of the Central City AIDS Network, Inc.
      personnel policies. The following are descriptions of each of these positions.




                                             22
            JOB DESCRIPTION: EXECUTIVE DIRECTOR
I.     Responsible to the Board of Directors of Central City AIDS Network, Inc.

II.    Responsible for the implementation and operation of Diversity House program,
       all fund-raising activities, community education, volunteer projects and the
       supervision of other staff including on-site volunteers for residency programs.

III.   Job Duties:
       1.    To follow job duties already in place for the position at Board level.
       2.    Supervise and evaluate Program Coordinator and other staff to ensure the
             efficient utilization of services by HIV/AIDS residents and clients,
             including the smooth functioning of Diversity House housing services.
       3.    Oversee community education services.
       4.    Supervision and selection of contracting agencies to ensure contract
             compliance and maximum utilization of available resources.
       5.    Provide a monthly detail report of all services provided by staff and
             volunteers from a monthly statistical data sheet provided by the Program
             Coordinator and other sources.
       6.    Create and manage the annual budget for program activities.
       7.    Work with the staff and Board on program planning, grant writing, and
             grant monitoring.
       8.    Participate in opportunities for continued self education with regard to
             HIV/AIDS and homeless issues.
       9.    Coordinate fund-raising activities.
       10.   Manage grant search and implementation and monitor requirements of
             grants.
       11.   Evaluate prospective residents for housing placement, including referrals
             from the case management system.
       12.   Provide information and referral service to those infected with HIV/AIDS,
             their family and friends.
       13.   Conduct monthly assessments of resident's cooperation and participation
             in the housing program and progress made with individual treatment plans.
       14.   Coordinate and monitor case management activities for residents including
             care-giving services for residents whose mental or physical health status
             had declined, i.e., referrals for Hospice and other services.
       15.   Provide HIV education to the general public, with emphasis on outreach
             education to the low income and homeless communities. Coordinate
             support group access for residents.
       16.   Participate in AIDS related coalitions and groups in the Macon area as
             needed, including meeting with service providers in the community who
             serve the HIV/AIDS populations to identify and bridge service delivery
             gaps.
       17.   Other duties as assigned by Board of Directors.

                                       23
           JOB DESCRIPTION: PROGRAM COORDINATOR

I.     Responsible to the Executive Director of Central City AIDS Network, Inc.

II.    Responsible for the coordination of the implementation and operation of
       Diversity              House program, Diversity House fund-raising activities,
       community education,                 volunteer projects and the supervision of
       other staff including on-site               volunteers for residency programs.

III.   Job Duties:
        1.   Supervise and evaluate all staff to ensure the efficient utilization of
             services by HIV/AIDS residents and clients, including the smooth
             functioning of Diversity House Project housing and support services.
        2.   Oversee the coordination of community education services.
        3.   Coordinate supervision with Diversity House contracting agencies to
             ensure contract compliance and maximum utilization of available
             resources.
        4.   Document all services provided by staff and volunteers and compile in a
             monthly statistical data sheet for the Executive Director.
        5.   Suggest an annual budget for program activities.
        6.   Work with the Executive Director in program planning.
        7.   Participate in opportunities for continued self education with regard to
             HIV/AIDS and homeless issues.
        8.   Coordinate Diversity House fund-raising activities.
        9.   Plan and schedule weekly resident meetings.
        10. Supervise Resident manager(s).
        11. Evaluate prospective residents for housing placement, including referrals
             from the case management system.
        12. Provide information and referral service to those infected with HIV/AIDS,
             their family and friends.
        13. Assist with instituting an election process for house representatives to
             participate in planning sessions regarding housing activities.
        14. Provide HIV education to the general public, with emphasis on outreach
             education to the low income and homeless communities. Coordinate
             support group access for residents.
        15. Participate in AIDS related coalitions and groups in the Macon area as
             needed, including meeting with service providers in the community who
             serve the HIV/AIDS populations to identify and bridge service delivery
             gaps.
        16. Perform drug screens as needed or as requested by the Executive Director,
             Physician, or Case Manager.
        17. Other duties as assigned by Executive Director/Board.



                                       24
         JOB DESCRIPTION: VOLUNTEER COORDINATOR

I.     Responsible to Executive Director and the Program Coordinator.

II.    Responsible for the management of Diversity House volunteer program.

III.   Job Duties:
       1.    Oversee the recruitment of volunteers for programs as directed by
             Executive Director and Program Coordinator.
       2.    Evaluate prospective volunteers for housing program placement, program
             requirements and needs will come from Program Coordinator.
       3.    Provide information and referral service to other agencies when we can not
             serve a volunteers needs.
       4.    Conduct monthly assessments of volunteer cooperation and participation
             in the housing programs and activities they are scheduled.
       5.    Coordinate, plan and monitor volunteer training activities.
       6.    Keep current volunteer list with names, numbers, hours and interests.
       7.    Compile monthly data on services rendered through the volunteers and
             complete reports as required by grants and the administrative staff.
       11.   Participate in opportunities for continued self education of HIV/AIDS and
             homeless issues.
       12.   Assist the Program Coordinator in scheduling for program service and
             special projects.




                                      25
               JOB DESCRIPTION:             ON-SITE MANAGER

I.     Responsible to the Executive Director / Program Coordinator.

II.    Responsible for the management and oversight of the day-to-day
             activities of Diversity House when no other staff are on-site.

III.   Job Duties:
       1.    Participate in the daily operation of facility.
       2.    Collect and bring to the attention of the Program Coordinator any repairs,
             or deficiency reported or noted in an orderly fashion.
       3.    Keep an accurate record of all donations coming into the house, give to the
             Program Coordinator and accurately report them to the Executive Director.
       4.    Supervise and assist Residents as needed..
       5.    Provide encouragement, support and guidance of residents in an effort to
             create and maintain a positive, drug and alcohol free, home-like
             environment.
       6.    Communicate with Residents on a daily basis to encourage residents'
             compliance with program rules and policies. Report any infraction of the
             rules or policies to the Program Coordinator.
       7.    Report any observed change in resident's physical or mental state to the
             Program Coordinator or Case Manager or in an emergency report to the
             Executive Director.
       8.    Facilitate weekly house meetings in each facility in order to address any
             concerns of the residents.
       9.    Assist with other duties as needed.




                                       26
V.   VOLUNTEERS
     Volunteers are a tremendous asset to any program. Properly trained, they can be
     considered unpaid staff. The following is information useful in recruiting and training
     volunteers.

     This sample application may differ from the one we are actually using.




                                             27
                          Volunteer Application & Registration
                                PERSONAL INFORMATION

                                      Date: ___/___/1998

 LAST NAME______________________                   FIRST NAME_______________________

 HOME PHONE______________ WORK PHONE_______________ FAX _______________

 BEST TIME TO CALL AND WHERE ____________________________________________

 LOCAL ADDRESS___________________________________________________________

 CITY ___________________________          STATE _________      ZIP+4_________-________
                                INFORMATION BELOW IS OPTIONAL


 Birth date ___/___/___    Sex ____     Marital Status _______________   RACE ________

 e-mail address _____________________               URL _____________________________


                              PROFESSIONAL INFORMATION

Occupation/Employer__________________________________________________________

Education (highest level completed)_____________________________________________
School attended______________________________________________________________
                               GENERAL INFORMATION
   List any previous experience, training, and education with HIV+/AIDS related issues
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

Why do you want to volunteer at Diversity House? ________________________________
____________________________________________________________________________

List any previous volunteer experience___________________________________________
____________________________________________________________________________

Do you have transportation?____________________________________________________

How many hours per week would you like to volunteer?_____________________________
     Please list in order of preference the days and times most convenient for you
 _________________________________                _________________________________
 _________________________________                _________________________________

Are you available year round?__________________________________________________

                                              28
Please circle the activities you would be interested in.
1. Arts                                       2. Informative
        a) lessons                                           a) tutoring
        b) crafts                                            b) diet/nutrition/vitamins
        c) museums                                           c) adopting a client as a buddy
        d) music - what types? _______________               d) job training/placement
        e) theater or movies                                 e) stress management
        f) writing                                           f ) filing and organizing
        g)speaking engagements                               g) disability/Medicaid info
                                                             h) literature production
                                                             I) office work
                                                             j) answering the telephone
3. Entertainment
        a) outings - parks, mall, etc.                4. Personal
        b) sporting events                                   a) shopping trips - mall
        c) movies                                                or groceries
        d) games (what kind of games?)                       b) trips to the pharmacy
           ___________________________                       c) massage therapy
        e) group parties (for holidays, etc.)                d) laundry
        f) performances - dramatic or musical                e) housekeeping
           for residents ________
           by residents ________                      5. Fund raising
                                                             a) general
6. Work                                                      b) Other _________
        a) basic cleanup for client rooms
        b) basic cleanup for outside                         f) carpentry
        c) basic cleanup for common areas                    g) painting
        d) organize clothing bank                            h) transportation
        e) organize food bank                                I) clerical
5. Other _____________________________________________________________________
____________________________________________________________________________




                                             29
              Please list the 5 activities you would be most interested in.
1. __________________________________________________________________________
2. __________________________________________________________________________
3. __________________________________________________________________________
4. __________________________________________________________________________
5. __________________________________________________________________________

Would you be able to participate in some of these activities weekly? Like a "movie night"
or a "game night"? ____________________________________________________

Would you be interested in working one on one with a client in our Buddy Program?
____________________________________________________________________



                                For office use only
Interviewed by ___________________________ Date ______________________________
Comments:__________________________________________________________________
____________________________________________________________________________




                                           30
                                 Statement of Principles

The mission of Central City AIDS Network, Inc. (C.C.A.N.), The Rainbow Center, and The
Diversity House Project is to give emotional, practical, social, and spiritual support and to
provide information to people affected by the presence of AIDS. These services are to be
provided to all, regardless of (and not limited to) race, gender, sexual orientation,
affectional orientation, religion, age, physical challenge, mental challenge, ethnicity,
political affiliation, lifestyle, sexual practices, occupation, or substance abuse.

Although we do not condone the abuse or illicit use of alcohol or drugs, prostitution or
any illegal activity, we do recognize the worth, dignity and legitimacy of people who use
alcohol, use drugs and use prostitution as a means of survival.

We respect the dignity of every human person including those who are straight, lesbian,
gay or bisexual. You have a right to be here.

It is our purpose to assist our clients in dealing with their problems in any way we are
able and to strengthen their control over their own life.

All staff. Residents, members and volunteers of C.C.A.N., The Rainbow Center and
Diversity House Project will treat one another with respect and assist one another
whenever possible.

We strive for justice and peace in the face of the challenge of HIV/AIDS for all affected by
the virus: those living with HIV/AIDS, their families, significant others and friends.

Being a staff member, resident, member and/or volunteer of C.C.A.N., The Rainbow
Center or Diversity House is a privilege, not a right. Only those persons in agreement
with these principles and the Code of Ethics and Statement about Confidentiality will be
allowed to continue as staff, residents, members and/or volunteers.




                                             31
                                       Code of Ethics

I.     Each staff, resident, member or volunteer will undertake the duties and
       responsibilities set out in C.C.A.N., The Rainbow Center and Diversity House
       guidelines and will honor any specific commitments she or he might make.

II.    Each staff, resident, member or volunteer recognizes that her/his function is to
       support self determination of a staff, resident, member, volunteer or client of
       C.C.A.N., The Rainbow Center or Diversity House, not to direct or channel that
       person's life.

III.   Each member or volunteer will conduct all discussions and matters with any
       individual client or in any group, as participant or facilitator, with confidentiality.

IV.    Each staff, resident, member or volunteer will adhere to attendance requirements
of     C.C.A.N., The Rainbow Center or Diversity House groups.

V.     Each staff, resident, member or volunteer will attempt to stay up-to-date on
       information concerning AIDS and services available to those affected by HIV/AIDS.

VI.    Each staff, resident, member or volunteer will work in a positive and constructive
       manner with C.C.A.N., The Rainbow Center and Diversity House staff, residents
and    other members and volunteers, accepting direction and leadership where
       warranted.

VII.   Each staff, resident, member or volunteer recognizes the she or he, as a
       representative of C.C.A.N., The Rainbow Center and Diversity House has a
       responsibility to the wider community and will endeavor to act as a positive agent
       for changing ideas and attitudes. Also, she or he recognizes the need to ensure
       that the public image of C.C.A.N.,
       The Rainbow Center and Diversity House is not negatively affected by her or his
       own actions.




                                               32
                              PLEDGE OF CONFIDENTIALITY

I, ____________________________________, am volunteering my time to work with Diversity
House of Central City AIDS Network, Inc. I understand that in the course of my duties, I may
learn certain sensitive and privileged facts about individuals being served by the organization
that are of a highly personal and confidential nature. Carelessness and thoughtlessness leading
to the divulgence of such information to others is considered a breach of confidentiality.
Examples of such information are telephone conversations, a person's medical condition and
treatment, finances, living arrangements, employment, sexual orientation, and relations with
family members. I understand that all such information must be treated as completely
confidential.

Any breach of confidentiality will lead to dismissal or reprimand from the organization. In certain
cases client has legal recourse on the volunteer and agency.

I pledge not to disclose any information of a personal or confidential nature to any persons not
also affiliated with and authorized by Central City AIDS Network, Inc., to have such information
without the specific written consent of the individual to whom such information pertains.

____________________________________________________
Signature of Volunteer

____________________________________________________
Printed Name of Volunteer

____________________________________________________
Address of Volunteer

____________________________________________________
Date

____________________________________________________
CCAN Representative

____________________________________________________
Date




                                                33
                            Activities Questionnaire for Residents

Name ____________________________________
How long have you been a resident? ____________________________________
Are you currently working? _______________
Would you prefer daytime or evening activities? _______________________

Please circle the activities you would be interested in:
1. Arts                                                    2. Informative
        a) lessons                                                 a) tutoring
        b) crafts                                                  b) diet/nutrition/vitamins
        c) museums                                                 c) HIV/AIDS medical info.
        d) music - what types? ______________                      d) job training/placement
        e) theater                                                 e) stress management
        f) writing - ex. short stories,                            f) cooking
           poetry, articles, for newsletter                        g) disability/Medicaid info
        g) Speaking Engagements                                    h) general legal info
                                                                   I) Bible study
                                                                   j) environmental issues

3. Entertainment                                    4. Personal
        a) sporting events                          a) shopping trips - mall
        b) movies                                      or groceries
        c) games (what kind of games?)              b) trips to the pharmacy
          ___________________________               c) massage therapy
        d) group parties (for holidays)             d) laundry
        e) performances - dramatic or musical       e) housekeeping
           for residents ________                   f) rides to church
           by residents ________
        f) outings, parks, field trips
5. Other
______________________________________________________________________________
______________________________________________________________________________

Please list the 5 activities you would be most interested in.
1. ____________________________________________________________________________
2. ____________________________________________________________________________
3. ____________________________________________________________________________
4. ____________________________________________________________________________
5. ____________________________________________________________________________

Would you like to see some of these become weekly activities? Like a "movie night" or a "game
night"(like poker night). __________________________________________________
Would you be interested in becoming involved with an activity on a regular
basis if we developed it into a small business? ______________________________________



                                                   34
VI.    CARE OF FACILITY

       The general upkeep of the facility and grounds can be maintained by staff and residents. Residents
       will be asked to perform weekly chores and to inform staff of any repairs necessary. Weekly house
       meetings will provide the opportunity for residents to make any requests for non-emergency house
       repairs. Emergency repairs should be reported to staff immediately. In addition, there should be a
       regular schedule for these items:

       1. Weekly inspections of fire extinguishers and smoke alarms.
       2. Monthly changing of air system filter.
       3. Change smoke detector battery twice each year when time changes.

      Staff will make MONTHLY room inspections to ensure that residents are maintaining
              rooms in proper condition. See Resident Managers Manual for details.

       Residents are responsible for upkeep of their own rooms and given additional responsibility
       for upkeep of common areas. Chores should be designated on a weekly basis at Diversity House
       Meetings and should be assigned according to each residents physical and mental ability to
       perform them.




                                                  35
VII.    UNIVERSAL SAFETY PRECAUTIONS

        HIV is considered a blood borne pathogen. Blood borne pathogens are microorganisms that are
        present in human blood/body fluids and can cause disease in humans. To reduce risk of exposure
        to HIV and other blood borne pathogens like Hepatitis B virus (HBV), infection control standards
        have been created. These standards are commonly known as Universal Safety Precautions or
        Universal Precautions and they are outlined below. Classification of tasks by category:

        Category I. Tasks that involve exposure to blood, body fluids, or tissue. Any employee who has a
        reasonably anticipated risk of occupational exposure, regardless of degree of risk, is included in
        this category. All procedures or other job-related tasks that involve an inherent potential for
        mucous membrane or skin contact with blood, body fluids or tissues, or a potential for spills or
        splashes of them are Category One tasks. Appropriate protective measures should be readily
        available and required for every employee engaged in Category I tasks.

        Category II. Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks
        are not a condition of employment. The normal work routine involves no reasonably anticipated
        risk of exposure to blood, body fluids, or tissues. Persons who perform these duties are not called
        upon as part of their employment to perform or assist in emergency medical care or first aid or to
        be potentially exposed in some other way. Tasks involving handling of implements or utensils,
        use of public or shared bathroom facilities or office equipment and personal contacts such as
        handshaking, are Category II tasks.

In our role as care givers, we may need to assist a client in a way that potentially exposes us to his/her
body fluids. An example may be helping a client who has accidentally injured him/herself and is
bleeding. In such a case, the use of Universal Precautions greatly reduces the risk of exposure to HIV.

        Universal precautions are defined as the practice of preventing contact with blood and other
        potentially infectious materials at all times with patients. All blood, certain body fluids, and all
        tissues are treated as if infectious for HIV, HBV, and other blood borne pathogens.

        Potentially infectious materials are identified by OSHA and CDC as semen, vaginal secretions,
        cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid,
        saliva in dental procedures, tissues, and body fluid that is visibly contaminated with blood, and all
        body fluids in situations where it is difficult or impossible to differentiate between body fluids.

Please note that while urine is not listed among these body fluids, it is probably advisable to use
Universal Precautions when coming into contact with it. An example might be during the performance
of urine drug screens or in changing adult diapers.




                                                       36
       A. Personal Protective Equipment
              1. Gloves
                     a. Latex or vinyl gloves should be used for:
                            touching blood and all body fluids, mucous membranes or non-intact
                             skin;
                            handling items or surfaces soiled with blood or body fluids; and
                            performing venipuncture and vascular access procedures.
                                1) gloves should be removed and discarded in accordance with
                             state regulations after each patient contact. Hands should be
                     washed immediately after removing gloves.
                                2) do not reuse disposable examination gloves.
                                3) gloves must be intact. If torn or punctured during patient
                                      care, gloves must be replaced as soon as possible.

                       b.       General purpose utility gloves (rubber household gloves) for
housekeeping                            chores involving potential blood contact and for instrument
cleaning and                            decontamination procedures may be decontaminated and reused,
but should                              be discarded if they are peeling, cracking or discolored, or if they
have                            punctures, tears, or other evidence of deterioration.

               2. Masks, Protective Eyewear, etc.
                        In our roles as care givers, it is unlikely that we would be required to perform any
               type of medical procedures, so there is little chance we would have to be
                        concerned with aerosols or droplets of blood or other body fluids coming into
                        contact with the mucous membranes of our mouths, nose or eyes. However, if the
                                 potential were to exist, masks or protective eyewear with solid side
               shields or face shields should be worn. It is also unlikely that we would be called to
               work with         violent or potentially violent clients. But again, if the potential were to
               exist, heavy      protective gloves (thick leather) and long sleeved shirts or jackets may be
                        appropriate.

               3. Gowns, Aprons, Laboratory Coats
                     Street clothes/uniforms should be covered (with laboratory coats, or aprons) when
                     performing Category I tasks. Protective clothing should form an effective barrier.

       B. Other Infection Control Standards

               1. Hand washing
                      Employees shall wash hands immediately, or as soon as feasible, after removal of
                      gloves or other personal protective equipment. Employees must wash hands and
                      any other exposed skin with soap and water immediately, or as soon as feasible,
                      following contact of such body areas with blood or other potentially infectious
                      materials. Employees must wash hands before and after each patient contact.*

*Because we are providing care for people with compromised immune systems, it is very important that
we wash our hands frequently to avoid spreading infection to our clients.



                                                    37
2. Sharps Management
       Some clients may have diabetes or other medical conditions that require self-
       injections of medications. To prevent needle stick injuries, the client should be
       provided with a Sharps container that is closable, puncture resistant, and leak
       proof. Instruct the client to place his/her sharps in the container immediately after
       each use. This container should be labeled with a biohazard sign or be red in
       color. Replace the container when it is 3/4 full and secure the lid with tape. Take
       the container to a clinic or hospital for proper disposal.




                                    38
VIII.   FISCAL OPERATIONS

        Not-for-profit organizations have a basic responsibility for accountability for funds received. The
        principal of accountability operates on two levels: (1) specified funds donated for specified
        purposes only, and (2) funds donated for unspecified or the general purposes of the organization.
        In the later case, the principle of accountability implies that the organization is accountable to the
        public for effective and prudent use of all its resources toward the achievement of the goals and
        objectives of the organization. In short, there are two types of support. First, general support which
        is not designated and may be utilized by the organization for the general operations costs. Second,
        designated or restricted funds may only be utilized for the purpose outlined by the donor. Most
        public grant awards are restricted funds which require detailed justification that all funds were
        spent for their intended purpose.

        Because most not-for-profits utilize a multiplicity of funding sources, it is important to establish
        sound accounting and reporting practices. Most major funders require an annual independent audit
        as a condition of awards and consistent donors want to be assured their contributions are spent for
        the intended purpose. For an exhaustive introduction to the principals and practices of fiscal
        management, see Accounting and Financial Reporting Revised Second Edition, United Way
        Institute, Alexandria, Virginia. 1989). For the purposes of this manual, a brief description of the
        most common concerns of the organization will be reviewed. More detailed explanations should
        be obtained by the organizations independent accountant. (It is important to budget the cost of
        retaining an independent certified public accountant for the organization. Annual costs will be
        approximately $4,000 and this individual should not be a member of the not-for-profits Board of
        Directors or a volunteer so that objectivity and integrity is maintained.)

A.      Funding Sources for not-for-profits are typically generated from both public and private groups.
        Private funds are free will contributions, foundation support, bequests, United Way, donations of
        stock and in-kind (non-cash) support. Most private support is general or unrestricted in nature and
        is applied to the operations costs of the agency. Public support is normally through a unit of
        government and is typically considered highly restricted in nature.

                There are several public funding sources that AIDS related not-for-profits will wish to
                familiarize themselves. A brief list and description follow:

                Emergency Shelter Grants Program (ESGP) are federal funds typically awarded through
                the Georgia Department of Community Affairs, County government and local
                municipality. Funds may be utilized for general operations costs, minor renovation and
                repair, energy conservation improvements or other approved activities.

                Ryan White C.A.R.E. Act dollars are federal funds which typically flow through the
                County Health Department and may be utilized for supportive services.

                Federal Emergency Management Agency (FEMA) are federal funds awarded through a
                local allocations panel. Funds may be utilized for shelter operations, food purchase and
                kitchen supplies.




                                                     39
Housing Opportunities for Persons with AIDS (HOPWA) are federal funds directly awarded by
the U.S. Department of Housing and Urban Development on either a formula allocation or
competitive.

B.     Budget The first step in the organizations financial planning is to get a clear picture of
       where it now stands. An inventory of expected income and expenses projected on both a
       monthly and an annual basis will allow the organization to create a budget. A budget helps
       to keep expenses within the boundaries of income while also showing what amounts, if
       any, are available for other activities. Following are outlines of income and expense
       categories that should be included in any budget. Note that expenses include fixed
       obligations and flexible or discretionary outlays, which can be changed as circumstances,
       funding sources and objectives change.
       Income
                Public (list individually)          __________________
                Private                                    __________________
                Investments or fees                        __________________
                Interest                            __________________
                Other Income                               __________________
                TOTAL INCOME                                                 __________________
       Expenses
                Rent/Mortgage                              __________________
                Utilities                           __________________
                Taxes                                      __________________
                Interest Payments                          __________________
                Insurance                                  __________________
                 (including Workers Compensation)
                Education                                  __________________
                Personal expenses                          __________________
                Food                                       __________________
                Transportation                             __________________
                Maintenance/Repair                         __________________
                Office Supplies                            __________________
                Medical Supplies                           __________________
                Social Services                            __________________
                TOTAL EXPENSES                                               __________________
                TOTAL INCOME OVER EXPENSE                  __________________

C.     Financial Management Procedures
       1. General Policy
              Invoices are considered payable when approved either in advance by purchase
              order and verified by receipt of signed receiving ticket or in accordance with
              standing contract/agreement. Check Requests and Mileage Reimbursement forms
              are considered payable when approved by both the Program Coordinator and
              Executive Director. If no purchase order or contract exists authorizing an
              expenditure, the Executive Directors authorization will be required before such
              an invoice is considered payable. Approval for payment will be indicated by
              signatures on the face of the original invoice. Accounts are payable net thirty (30)
              days unless other terms are stated. Payment will be made only on the basis of an

                                           40
        original invoice, monthly statements of account are not acceptable. (NOTE: ALL
        INVOICES MUST BE APPROVED BY THE EXECUTIVE DIRECTOR OR
        PROGRAM DIRECTOR.)

2. Definitions
        Invoice: an original request for payment presented at time of receipt of goods or
        services.

        Statement: a periodic history of activity provided by vendor, to be used for
        purposes of reconciliation with individual invoices.

        Purchase Order: the multi-copy form used to request approval, place an order and
        note receipt of goods in accordance with purchase procedures.

        Check Request: document used to request check for prepayment or payment of
        goods/services. Requires signature of Program Coordinator and President for
        approval prior to processing.

        Mileage Reimbursement Form: form used by staff to report travel in personal
        vehicle on agency business to be reimbursed. The form lists odometer readings,
        total mileage and description of each trip. It is approved by signature of the
        Program Coordinator and President.

        Invoice Register: the document provided by the accounting system at the end of
        every invoice entry session, recording vendor data and account distribution of
        each invoice.

        Check Register: the document provided at the end of every check printing session
        recording vendor and invoice data for each numerically sequenced check.

        Aged Invoice Report: the report provided by the accounting system listing all
        open invoices payable by vendor with aging provided based on due date.

        Vendor Files: individual or alphabetic file of paid vendor invoices batched behind
        copies of check payments maintained for the entire fiscal year.

        Open Invoice File: location of unpaid invoices entered to the accounting system
        as payable, maintained in alphabetic A/P pending file.

3. Procedures
       a.     Daily Mail
              Invoices are received daily from vendors or programs. On day of receipt,
              they are date stamped and matched with purchase order and receiving
              ticket. If supporting documentation has not been received the invoices are
              kept in the alpha sorter until returned. Purchase orders and receiving
              ticket are processed the same way.




                                    41
b.     Invoice Entry
               1) On a weekly basis, at minimum, all invoices, purchase orders and
               receiving tickets in the alpha sorter must be reviewed. When all
               documentation is in, the order, invoice, purchase order and receiving
               ticket are attached dup and/or coded for entry into the A/P system.
               Invoices not covered by a purchase order or contract must have signature
               approvals obtained from the Program Coordinator, Executive Director
               and President prior to entry in the computer. Check requests are
               processed for invoice entry in the same week received.

               2) Invoices and check requests are coded according to the type of
               expense described in the agency chart of accounts and allocated to the
               program or programs which received the goods/services.

               3) Invoices and check requests are then entered into the accounting
               system by vendor. At the end of each invoice entry session, an invoice
               register must be printed and checked against the physical invoices ( i.e.,
               G/L coding, vendor name, invoice date, etc.). Any corrections required
               are then made. The register is printed (if changes are made) and the
               system is updated. Registers are filed in the invoice register book by
               register number and the invoices are filed in the A/P pending file. (NOTE:
               DO NOT UPDATE REGISTER UNTIL YOU HAVE CHECKED
               PRINTER OUTPUT, ONCE UPDATED REGISTERS CANNOT BE
               REPRINTED.

4. Payment Selection
       a.      Open invoices are processed for payment on the weekly payment cycle as
               due. The Aged Invoice Report is printed prior to payment selection and
               priority invoices are highlighted. The Treasurer reviews the report for
               payment prioritization based on cash flow.

       b.      Once approved for payment the invoices are pulled from the A/P pending
               files in vendor order to review in the payment selection process. Vendors
               are accessed numerically and invoices are select for payment on the next
               check printing day.

       c.      Once data entry is completed the invoice payment selection register is
               printed and checked against physical invoices. Any corrections are made
               then. Once verified, the invoice payment selection register is reprinted for
               filing and the check printing process is begun.

       d.      Checks will automatically be printed for all selected invoices. The system
               will ask for the next check number. This is the preprinted number of the
               next check in sequence. The system will automatically account for
               voiding the alignment printing check(s) so this number does not need
               adjusting once it has been entered unless checks are destroyed by the
               printer. (If this occurs the check printing process must be restarted and the
               new number entered.)

                                   42
43
        e.      The Check register must be printed and updated immediately after each
                check printing session. Check registers are filed in the order in the check
                register book. (NOTE: DO NOT UPDATE REGISTER UNTIL YOU
                HAVE CHECKED PRINTER OUTPUT, ONCE UPDATED IT CANNOT
                BE REPRINTED.)

        f.      Remove the third, numeric file copy, from the check batch and place it in
                the numeric register book. Match remaining copies with applicable
                invoices for signature. Once signed affix the second copy of the second
                copy of the check with invoices and stamp paid for filing. Prepare the
                original for mailing with any required backup. (Two part checks may be
                used instead of three-part checks.)

        g.      File check copies and attached invoices in the paid vendor files.

5. Manual Check Record Keeping
      a.      Manual checks are processed on an as needed basis for emergency or
              unforseen situations. An approved invoice or signed check request is
              required as documentation for all checks including manual checks.

        b.      Manual checks are recorded into the system at the time they are
                written. The Manual Check Register is filed with the other check
                registers in date order.

6. Month End Record Keeping
       a.     Prior to preparation of month end financial statements, a monthly check
              register and A/P Trial Balance report must be printed and reviewed for
              accuracy. These reports are also maintained in books and referred to for
              monthly reconciliation of cash and accounts payable.

        b.      All invoices shall be posted within the next month incurred prior to
                closing set by the Finance Director. All other invoices received after
                closing will be recorded in the current month.

7. Vendor Statements
       Monthly vendor statements shall be reviewed for accuracy and correlation to
       Central City AIDS Network, Inc. records. In the case of vendors who are paid
       only on a monthly basis, they are matched with invoices received for payment
       and maintained in the vendor file. For vendors who are paid strictly by invoices
       as received, statements consistent with C.C.A.N. records need not be retained.

8. 1099's
        Vendor information for preparing 1099's must be maintained in order to
accurately reflect total payments made by year end.

9. Paid Bill Files
        All vendor paid bill files shall be rotated out and boxed for storage keeping the
        previous year on hand with the current year.

                                    44
D.   Policy
     Purchase of items or services in excess of $25 will be made only with the prior approval of
     both the Program Director and the Executive Director and completion of a Purchase
     Order. Purchase Orders are the authorizing document used to obtain expendable and non-
     expendable items costing more than $25. If there is an emergency purchase required and
     the Executive Director is not available, the Purchase Order can be submitted to the
     President for approval and execution up to $250. Emergency Purchase Orders may be
     walked through by staff.

     Charge purchases below $25 in value may be made with the approval of the Program
     Director in accordance with agency procedure and program budget.

     Definition of purchased items:

             1.      NON-EXPENDABLE ITEMS/FIXED ASSETS: Non-expendable
                     items/Fixed asset items are equipment or furniture whose individual value
                     exceeds $400 or whose life is greater than two years.

             2.      EXPENDABLE ITEMS: Expendable items are various types of supplies
                     used to provide services. These include office, food, medical, building &
                     grounds, cleaning, teaching and recreational supplies.

E.   Procedures
     PURCHASE OF ITEMS
     1.     Non-expendable Items
            a. The Program Coordinator may request approval for purchasing non-
                expendable items by submitting a Purchase Order after:
                      I. evaluating the necessity and allowability of the purchase.
                     ii. obtaining three (3) price quotations/bids.
                    iii. selecting the best quotation in terms of quality and price.

             b. The Facilities Manager is responsible for placing the order upon the approval
             of    the Purchase Order.

     2.      Expendable Items
             a. Food and Cleaning Supplies:
                     I. The Program Coordinator places a request with the Executive
                    Director        via the monthly inventory which is completed by the
                    Resident Manager.
                    ii. The Program Manager prepares a Purchase Order for each program to
                          pre-selected vendors and submits the Purchase Order to the
                    Executive        Director or President prior to placing the order.
                    iii. The Program Director or assigned staff member is responsible for
                         annotating each invoice according to receiving procedures when items
                           are delivered.




                                         45
     b. Office Supplies
               I. The Executive Director will order all office supplies. An Office
                       Requisition Form should be submitted to the Director for
             supplies.
              ii. The supplies are stored in the Program Coordinators office.

     c. Medical, Building & Grounds, Teaching, Recreational and Other Supplies.
              I. Charge Orders
                     a. A purchase Order must be submitted and approved by the
                           President or Executive Director for all charge orders.
                     b. Program Coordinator may authorize purchase of supplies from
                         vendors with whom an active charge account is open, only in
                         amounts under $25.
                     c. The Program Coordinator must assure that each purchase is
                        necessary and allowable. The amount of each purchase must
            be          within the budget and purchase limits set by the Board.
             ii. Cash Orders
                     a. All responsibilities are the same as charge accounts.
                     b. A check or petty cash is obtained prior to purchase in
     accordance with the applicable procedure.

4.   Petty Cash
     a. A Petty Cash Reimbursement Form is filled out and receipts are attached as
     backup.

     b. The Petty Cash Reimbursement Form must be approved by both the Program
       Director and the President/CEO.

     c. The President/CEO forwards the Petty Cash Reimbursement form to the
     Finance     Department. The petty cash reimbursement check will be processed
     by the    Finance Department the following week (depending on cash flow).

5.   Miscellaneous (food for meetings, etc.)
     If there is not a petty cash fund available, the following procedure
     should be followed for miscellaneous purchasing:

     a. Purchase for miscellaneous items should be submitted by filling out a Purchase
     Order for amounts over $25 and a Check Request. For purchases of $25 or less,
     only a Check Request is required. If the exact amount of the purchase is unknown
     (such as checks to grocery stores) the Check Request should be made payable to
     the staff member responsible for making the purchase. If the exact amount is
     known, the Check Request should be made payable to the place of purchase. The
     staff member responsible for making the purchase is responsible for submitting
     receipts to the Finance Department in a timely manner.

     b. The Purchase Order and Check Request are submitted to the Program Director
     and President/CEO for approval. The President/CEO will forward the Purchase
     Order and Check Request to the Finance Department. The Finance Director will

                                 46
                send a copy of the Purchase Order immediately back to the Program Director.
                After the check is processed, it is sent to the Program Director. The Program
                Director is responsible for giving the check to the appropriate staff member.

     ALL CHECK REQUESTS MUST BE SUBMITTED TO ALLOW AT LEAST ONE
           WEEK FOR PROCESSING TO THE FINANCE DEPARTMENT.

CHECKS ARE CUT ON WEDNESDAYS.

F.       Receipt Of Items

         1.     When items are received, the program copy of the Purchase Order must note the
                date of receipt, condition of the items, and signature of the Program Director.
                (This information may also be written on the invoice.)

         2.     The program copy of the Purchase Order is attached to the invoice or packing slip
                and forwarded to the Finance Department for payment.

G.       Purchases of Services

         1.     Contracts (an on-going agreement for service including renewals, i.e.
                maintenance/service agreements)
                a. The President/CEO must approve all standing agreements for service and their
                periodic renewal.

                b. Program Directors are responsible for verifying invoices. The Directors must
                indicate the services rendered. Verification and approval are indicated by dating
                and signing the face of the invoice.

                c. The Program Director shall return the invoice to the Facilities Manager who
                will forward it to the Finance Department.

         2.     Services on Demand (non-recurring fees for professional and repair services)
                a. Program Directors shall notify the Facilities Manager within 48 hours of the
                need for repairs. If a problem occurs on the weekend, the Facilities Manager must
                be notified on the next working day.

                b. Before executing these repairs, the Facilities Manager submits a Purchase
                Order to the President/CEO for approval.

                c. The Program Director must verify receipt of services and sign and date the
                invoice.

                d. The Program Director returns the invoice to the Facilities Manager who
                forwards it to the Finance Department for payment.


H.       Financial Report To Funding Sources While not all funding sources require reports on

                                           47
     supported programs, it is prudent to provide both a status report and a final report as a way
     of cultivating the donor and, in the case of governments, meeting the conditions of the
     award.

     A.      With private support, it is the responsibility of the not-for-profit to initiate a
             detailed report on how the contributions were spent. This is best accomplished in
             several ways:
             1.        Upon receipt of a contribution, a thank you letter acknowledging the
                       donation should be mailed immediately. The letter should note the
                       amount of the contribution, the donors name and address, a general
                       description of how the contribution will be utilized and federal tax
                       identification of the agency. The donor will appreciate a prompt response
                       and utilizes the letter to justify the charitable contribution to the Internal
                       Revenue Service.
             2.        Regularly mailed newsletters to all contributors keeps the donor abreast of
                       how their money is being utilized throughout the year.
             3.        An annual report mailed to all contributors allows the donor to see the
                       long term significance of their donation. Annual reports should list all
                       contributors by name.
             4.        Making annual independent audits available allows the donor to see the
                       fiscal integrity of the organization.
     B.      Public supporters often require monthly and annual reports detailing the actual
             use of the awards. These reports are typically generated by the funding source and
             are a condition of the award. Virtually all public support is granted in the form of
             a legal contract. It is the organizations responsibility to fulfill all conditions
             outlined in the contract. It is important to note that every contract is negotiable. A
             grant request itself is not a contract but an outline of how the agency plans to
             utilize the funds. Once awarded, the funding source lets a contract which should
             be negotiated if the award varies from the request. In this way, the organization
             does not place itself in a position to carry out activities for which it is not
             appropriately funded. At the end of the funding cycle, typically one year, the
             contract must be closed. This is typically accomplished through a final report
             which details how much money was spent, specifically what it was spent on, and a
             list of the major accomplishments.

I.   Annual Independent Audit As a public entity, not-for-profit organizations are required
     to produce an annual independent audit which are available on demand. In addition, most
     public supporters require the audit as a condition of consideration. The organization
     should budget for an independent audit and maintain copies on hand as a part of any fund
     development program.




                                          48
APPENDIX




   49
Appendix A.
DEFINITIONS


               PARTICIPANT ELIGIBILITY FOR HOMELESS PROGRAMS
                    in McKinney Act Programs and HOPWA Programs
              HUDS OFFICE OF SPECIAL NEEDS ASSISTANCE PROGRAMS
                                     January 1993

    Homeless persons are those who are sleeping in shelters or in places not meant for human
     habitation, such as cars, parks, sidewalks, or abandoned buildings. Such persons who spend a
     short time in a hospital or other institution will still be considered homeless upon discharge from
     the facility.

    To avoid the trauma and disruption by sleeping on the street or in a shelter, persons will also be
     considered to be homeless if: (1) they are being evicted within the week from their dwelling units
     or are being discharged within the week from an institution where they have been for more than 30
     consecutive days; and (2) no subsequent residences have been identified; and (3) they lack
     resources and support networks needed to obtain access to housing. To qualify as homeless under
     this definition, persons must meet all three criteria.

    Persons who are living in doubled-up or in substandard housing are considered homeless only if:
     (1) Persons are being evicted from their housing and have no subsequent housing identified and
     lack the resources and support networks to obtain access to housing. (For doubled-up persons
     where there is no formal eviction process, persons are considered evicted when they are being
     forced out of the dwelling unit by circumstances beyond their control.) (2) Persons are living in
     substandard housing that has been condemned as unfit for human habitation.

    Persons leaving transitional housing designed for homeless persons are considered homeless and
     may enter McKinney Act permanent housing programs. They are also eligible for the Federal
     selection preference to receive PHA-administered housing assistance.




                                                  50
                 CLIENT INCOME VERIFICATION STATEMENT
                                       The Diversity House Project




I, _______________________________, receive $_________ in monthly

income. I certify to the best of my knowledge that this information provided to Diversity

House is true and accurate. I understand that I am to immediately report any change in

income to the staff of Diversity House, and that falsification or failure to report

income information may lead to my dismissal from the program.



_____________________________                   ___________________________
             Client                                        Witness

        ________________                                _________________
               Date                                            Date




                                                   51
                                                 The Diversity House Project
                                              RESIDENCE INTAKE FORM

NAME:_________________________ DATE:__________________________
SEX:__________     RACE:__________ DOB:____________ AGE:____________
SSN:_______________ PLACE OF BIRTH (CITY/STATE):_________________
YEARS IN CHATHAM CO.:_______, PREVIOUS CITY/COUNTY________________
MARITAL STATUS:__________       FEMALE HEAD OF HOUSEHOLD: YES NO
NUMBER OF DEPENDENTS:_____________
DEPENDENTS LIVE WITH:______________________________________________
HIGHEST GRADE COMPLETED IN SCHOOL:__________

INCOME SOURCES: (GROSS INCOME PER MONTH)
Employment (client).....................$________________
Employment (spouse)...................$________________
SSI.............................................. $________________
Social Security..............................$________________
AFDC...........................................$________________
Retirement....................................$________________
VA............................................. $________________
Unemployment.............................$________________
Child support/Alimony.................$________________
Other.............................................$________________

TOTAL.........................................$________________
Food Stamps.................................$________________

ASSETS:
Liquid Assets.............................................$________________
Cash Savings..............................................$________________
Equity in realty (exclude home place).......$________________
Other..........................................................$________________

TOTAL......................................................$________________

EXPENSES:
Rent/Mortgage..............................$________________
Utilities.........................................$________________
Medical.........................................$________________
Fixed debts...................................$________________
Other.............................................$________________
Additional.....................................$________________
TOTAL.........................................$________________

MONTHLY INCOME -LESS- MONTHLY EXPENSES = $____________________




                                                                 52
The Diversity House Project INTAKE PAGE 2

IF EMPLOYED, NAME OF EMPLOYER:_____________________________________
      NAME OF SUPERVISOR:____________________ PHONE:________________
      TYPE OF EMPLOYMENT:___________________ HOURS:______________
      IF NO, WHERE DID YOU LAST WORK:_______________________________

ARE YOU A VETERAN? NO YES

WHERE WAS YOUR LAST PERMANENT HOME?_______________________________
HOW DID YOU LOSE IT?______________________________________________

CRIMINAL RECORD NO YES --- IF YES, WHAT OFFENSE?______________

CURRENTLY ON PROBATION OR PAROLE? NO YES
     IF YES, FOR HOW LONG?_______________________________
     NAME OF PAROLE/PROBATION OFFICER_________________ PHONE #______

MEDICAL HISTORY:
     _____DIABETES    _____SEIZURES    _____HIGH BP _____ALLERGIES
     _____HEART PROBLEMS    ______TUBERCULOSIS      _____D/A ADDICTION
     _____PREGNANCY _____PROSTH. DEVICES     _____PHYSICAL DIS.
     _____DEPRESSION _____MENTAL ILLNESS     _____SUICIDAL

HIV+ ISSUES:
       DATE DIAGNOSED:___________           CURRENT T-4 CELL COUNT_________

PRESENT OPPORTUNISTIC INFECTIONS:
     _____PCP _____KS _____CANDIDA         _____CMV _____CRYPTO
     _____MENINGITIS   _____HEPATITIS      _____TOXOPLASMOSIS
     _____INVASIVE CERVICAL CANCER
     OTHER:_______________________________________________________

CURRENT MEDICATIONS: NAME - DOSAGE - PURPOSE
_________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________

DATE OF LAST PHYSICAL:_______ NAME OF PHYSICIAN:__________________
                                    ADDRESS & PHONE:____________________
                                                      ____________________
MEDICAID/MEDICARE #______________________
INSURANCE: COMPANY__________________ POLICY#________________
EXPIRE. DATE__________




                                              53
The Diversity House Project INTAKE PAGE 3

LEGAL CONCERNS:


      HAVE A LIVING WILL? NO YES - IF YES, WHO HAS A COPY?_____________
      DO YOU OWN PERSONAL PROPERTY?________________________________
      HAVE YOU ASSIGNED POWER OF ATTORNEY? YES/NO, NAME:____________

WHAT OTHER NEEDS DO YOU HAVE?
    Medications
    Assistance applying for benefits
    Personal hygiene
    Dietary needs
    Learning to read
    Buddy

HOW DID YOU LEARN ABOUT Diversity House?__________________________


WHAT IS YOUR RELATIONSHIP WITH YOUR FAMILY?_______________________


EMERGENCY CONTACTS:

NAME:_________________________ NAME___________________________

ADDRESS:______________________ ADDRESS________________________

______________________________    _______________________________

PHONE:________________________ PHONE:_________________________

RELATIONSHIP:_________________ RELATIONSHIP:__________________

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
INTERVIEW RESULTS:
__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

RECOMMEND HOUSING AT Diversity House?________________________________
MOVE IN DATE___________________ RENT = $__________PER_______




                                            54
                           The Diversity House Project
                      DRUG/ALCOHOL SCREENING POLICY



This serves as notice to all Diversity House residents and perspective residents that this
organization has adopted a policy of random and with-cause drug/alcohol screening for clients in
our housing programs. Participation in drug/alcohol screening is mandatory for residency.
Refusal to sign this agreement by perspective residents will result in disqualification for
residency. Refusal to participate in the drug/alcohol screens when requested by staff will result
in eviction.

Positive drug/alcohol test results will require the resident be assessed for either a drug/alcohol
treatment program or eviction. Refusal to participate in a drug/alcohol treatment program may
also result in eviction.



I have read and fully understand this drug/alcohol screening policy and procedure of Diversity
House and agree to abide by the requirements set forth by this program.



_____________________________________                                ____________________
Resident Signature                                                         Date


_____________________________________                                ____________________
Director/Resource Coordinator                                              Date




                                                 55
          AUTHORIZATION AND CONSENT FOR RELEASE OF INFORMATION
I,__________________________, authorize the staff of Diversity House to disclose and/or receive
information regarding me to/from other social service agencies, legal services providers, and health care
providers as is necessary to provide appropriate care and services for me. Information will be requested on
a need to know basis only.

Some of the above mentioned social service and health care providers may include, but are not limited to:
                                                     Initial Here for Approval
         Friendship Ministries, Inc.                _____
         The Yellow Ribbon House                    _____
         The Rainbow Center
         Central City AIDS Network                  _____
         Georgia Legal Services Program             _____
         Bibb Co. Health Department                 _____
         Medical Center of Central Georgia          _____
         Columbia/Coliseum Park Hospital            _____
         Middle Georgia Hospital                          _____
         Dept. of Family & Children Servi           ces   _____
         Loaves & Fishes Ministries                 _____
         River Edge Behavioral health System        _____
         Social Security Administration             _____
         ____________________________               _____
         ____________________________               _____

I am aware that some of the health care information or other information provided may be confidential or
privileged, and hereby specifically waive any privilege or confidentiality existing under federal or state law
regarding such information including, but not limited to, protection afforded to:
(1)   Communications made to a psychiatrist;
(2)   Communications made to a licensed applied psychologist;
(3)   Medical information concerning drug and/or alcohol dependency;
(4)   Medical information regarding mental illness;
(5)   Medical information concerning mental retardation;
(6)   Medical information regarding alcohol/drug abuse;
(7)   AIDS confidential information;
(8)   Communications to an individual or group counselor.
While it may be necessary for the staff of Diversity House to discuss my case with other
professionals, I understand that they respect and will always attempt to protect my
confidentiality.
Do not share information with the following people/agencies:
_____________________________________                 ____________________________________
_____________________________________                 ____________________________________


DATE:___________________ SIGNATURE:________________________________


DATE:___________________ WITNESS:__________________________________


                                                        56
     Appendix C.




    Diversity House
RESIDENTS HANDBOOK




         57
                               WELCOME TO Diversity House!!
         We want you to make this house your home. To help you along the way, we have written
this manual to assist you in understanding the purpose of this program and how you can best
utilize the services we have to offer.
       Diversity House is a 50 bed emergency, transitional and permanent living facility for
people with HIV/AIDS. It is designed to be a safe place for persons struggling to live with
HIV/AIDS and homelessness. The house is called transitional because the intention is to help
those who can return to independent living. For those not well enough to live independently,
Diversity House is the place for you to call your permanent home.
        Because Diversity House is a group home, there are a number of requirements and
policies with which you need to be familiar. This handbook is designed for that purpose. Please
read this handbook carefully and talk with staff about any questions you may have.
                              RESIDENCY REQUIREMENTS
 1.    Residents will pay thirty percent (30%) of their gross monthly income to help defray the
       costs of providing housing. No one will be denied residency based on an inability to pay,
       however you are required to provide your own food with food stamps or $125 minimum
       income. Residents who are in good health are encouraged to seek employment.
 2.    Residents must be ambulatory (capable of self-care and activities of daily living) to
       qualify for housing at Diversity House.
 3.    Residents are required to contribute cooperatively to the running and maintenance of the
       house by performing regular chores.
 4.    Residents are expected to live drug and alcohol free while living at the house. Clients
       with drug/alcohol addictions must complete detox and a 14/28-day program to qualify for
       housing. Residents must agree to random drug screens while living at Diversity House.
 5.    Residents are required to attend any meetings, groups or counseling sessions assigned
       them by the case manager or staff. All must attend resident meeting on Mondays at 3:00
       PM and the HIV support group each Wednesday at 6:00 PM.
 6.    Residents will complete a Living Will and a Durable Power of Attorney. Free legal
       assistance is available (see Resource Coordinator for referral).
 7.    Residents are required to follow house rules (see Resident Policies and Point System).
 8.    There is no smoking allowed in any common area of the property including near any door
       or window. You are also required to provide your own products and clean up the mess.
       Do not throw your butts or trash on the ground.
 9.    Your room must be kept tidy and clean at all times including your bathroom and bed.
10.    Residents are not allowed to have pets - visiting pets are encouraged.
11.    The outside curfew is 11:00 PM Sunday - Thursday, Midnight on Friday and Saturday.
       After these times you are expected to stay inside your rooms and not gather outside
       except in an emergency.
12.    Resident's are not allowed to cook in their rooms. You are furnished a refrigerator and
       microwave for your use.


                                              58
                     CLIENTS' RIGHTS AND RESPONSIBILITIES
                                YOUR RIGHTS INCLUDE:
*   The right to receive services that respect your dignity, and protect your health and safety;
*   The right to participate in the planning of your program;
*   The right to exercise all civil political, personal, and property rights to which you are
    entitled as a citizen;
*   The right to be free of physical or verbal abuse;
*   The right to converse privately, to receive and send mail, and to retain your personal
    effects and money; and
*   The right to file a complaint with The Diversity House Project administrative staff if you
    think any of these rights have been restricted or denied.

                       YOUR RESPONSIBILITIES INCLUDE:

*   The responsibility to respect the confidentiality, dignity, health and safety of other
    residents, guests, volunteers and staff;
*   The responsibility to participate in the planning of your program and in taking steps
    towards meeting your personal and/or employment goals;
*   The responsibility to maintain the building facilities in a clean and respectful manner;
*   The responsibility to follow the rules of the program in which you are involved including
    paying rent in a timely manner; and
*   The responsibility to file a complaint with The Diversity House Project administrative
    staff if you believe your rights have been restricted or denied;




                                             59
                               MAJOR PROGRAM RULES


1.      NO VIOLENCE OR THREATS OF VIOLENCE. Such acts may result in
disciplinary action or eviction.

2.    NO ILLEGAL DRUGS OR ALCOHOL. Diversity House is an illegal drug and
      alcohol free facility. Any possession or use of such substances on-site or off-site may
      result in disciplinary action or eviction.

3.    NO SEXUAL ACTIVITIES IN HOUSE. Any resident who engages in sexual activity
      in house will be subject to disciplinary action or eviction.

4.    ATTEND MEETINGS. Residents are required to attend all mandatory meetings
      (Support groups, AA, etc.). Minimum of Monday 3:00 PM & Friday 6:00 PM.

5.    BE COOPERATIVE. Residents will strive to be peaceful and cooperative with fellow
      residents and staff.

6.      RESPECT YOURSELF AND OTHERS. Residents will respect and protect the
privacy      and confidentiality of fellow residents.

7.    TAKE CARE OF YOUR HOME. Residents will keep their rooms, buildings and
      grounds clean and in good repair.

8.    NO SMOKING. Smoking is prohibited in all common areas and at all windows and
      doorways. You may smoke in your own room but must furnish all your smoking supplies
      including required ashtrays, tobacco products and ignition devices. No bumming of
      someone else. Residents are permitted under state law to erect and enforce a no smoking
      sign whenever the smoke disturbs them. You are also required to dispose of your ashes,
      trash, and butts related to smoking as in anything else. Don’t throw them on the ground.




                                              60
                          Diversity House RESIDENT POLICIES
1.    Residents are required to attend any house meeting, and to contribute cooperatively to the
      running and maintaining of the house, within the limits of their physical capacities.

2.    Residents must be considerate with lights, noise levels, or anything that might affect a
      common living situation.
3.    The Resident Manager is responsible for calling 911 (police, fire dept., ambulance). If
      he/she is not on site, first call 911, then page the staff person "on call" to report the
      emergency. Any resident may request help from 911, please do not use unnecessarily.
4.    Residents will respect the privacy and personal property of others.
5.    Residents will report any needed repairs to Resident Manager.
6.    Residents are not permitted to possess dangerous weapons such as firearms or knives.
7.    Residents must refrain from physical violence towards themselves or others. Any
      resident, who engages in violent behavior against other persons or property, except in
      cases of self-defense, will be subject to immediate referral to an appropriate social service
      resource and/or face dismissal from the facility. Resident manager or other staff person
      will determine what is self-defense. In the case of fighting, all residents involved will
      receive the same punishment; there is no excuse for fighting.
8.    Residents who damage the facility or its property beyond normal wear must reimburse
      Diversity House for replacement costs.
9.    Residents are responsible for the conduct of their guests and visitors while at the facility.
10.   Residents are required to have executed advance directives or alternative document that
      will dispose of any real or personal property.
11.   Residents are expected to maintain acceptable levels of personal hygiene.
12.   Residents are responsible for administering their own medications, however, we may
      remind you of your dose and help you with any problems with your medications.
13.   Residents are prohibited from sharing prescription medication with other residents or
      visitors. Acetaminophen, Ibuprofen, Aspirin and Tums are available in the office.
14.   Smoking is prohibited within the common areas of the facility, including near any door or
      window. You are responsible for your own supplies, no bumming. You are responsible
      for disposing of trash, including ashes and butts properly, not tossing them on the ground.
15.   Residents, visitors, and guests are prohibited from using illegal drugs or intoxicants, or
      being under their influence while at the facility. Residents will also agree to submit to
      random drug screening, as deemed necessary by Resource Coordinator or Director.
16.   Residents should be up and dressed by 10:00 a.m., and chores are to be completed by
      8:00 p.m.

                                                61
17.   Residents should notify the office as they go on and off property for any length of
      time so the resident manager will have an accurate in-house census in case of a fire
      or other emergency. You do not need to tell us where you are going, just that you are
      off property.
18.   Residents are required to do their own laundry. Facilities are provided.
19.   Residents must keep any items for personal use in their private room. Any item, such as
      television, radio, or kitchen equipment in common areas may be used respectively by all
      residents.
20.   Residents should consider getting renter's insurance to protect their investment in
      their personal property. We are not responsible for loss of personal property.
21.   Residents are asked to limit phone calls to ten minutes.
22.   Curfew for residents is 11:00 p.m. Residents out after this hour are asked to notify the
      office. Residents should not knock on other resident doors or call them by telephone after
      curfew. Residents returning to the house after curfew are expected to do so quietly and
      not disturb others.
23.   Residents of The Diversity House Project should not visit the adjacent EconoLodge
      property. We have our own sodas, snacks, and laundry. You risk being charged with
      trespassing when entering their property including rooms, pool, or other areas.
24.   Residents should be aware that infractions of these policies may result in the resident
      being assessed demerit points. An accumulation of ten points will result in the
      termination of contract, and in the eviction of the resident.
25.   Policies may be altered to reflect the changing needs of the facility and its residents.
      You will be informed of these changes in writing.
26.   In the event of conflict regarding these policies, residents have the right to confer with the
      Resource Coordinator in order to resolve such conflict. If resolution cannot be reached
      with Resource Coordinator, residents have the right to have the situation reviewed by the
      Director, and if necessary the Administrative Staff of The Diversity House Project. (see
      Grievance Procedures).




                                                62
                                  PAYMENT FOR HOUSING

Diversity House is not a shelter. It is a transitional and permanent living facility for persons who
are classified as homeless and living with AIDS. Each resident is required by HUD to bear some
of the cost towards housing.

Thirty Percent (30%) of a resident's gross monthly income is to be considered rent and is to be
paid no later than the fifth (5th) of every month.

Rent is payable to the Director, who will write a receipt to the resident. We prefer to take checks
and money orders but will accept cash if it is early enough in the day for us to remove the cash to
the bank depository. No cash will be kept on property other than $10 in coins for change, you
will need to have correct change when paying rent or the overage will be credited to your next
months rent.

Failure to make payment, unless other arrangements are made in advance with the Resource
Coordinator, is grounds for immediate termination of this contract.

                                  DEMERIT POINT SYSTEM

Listed below are details and rules for the operation of Diversity House. Violations of these rules
will be rated on a point system. When a total ten (10) points has been reached, the resident will
be evicted from the facility. In many cases you will be allowed to earn point credits to defray
point totals.

Residents will be staffed when half of the total points have been reached. For some violations,
points may fluctuate according to severity of the violation or the frequency that the violation
occurs. Also, each resident's overall attitude and cooperation with staff and other residents will
be taken into consideration.

RESIDENT POLICY VIOLATION                                                    DEMERIT POINTS

1.     Dirty dishes left anywhere other than in dishwasher.                          1-2
       If dishwasher is running, dishes are to be rinsed and
       placed in sink. If dishwasher is full of clean dishes,
       dishes are to be put away, and dishwasher is to be
       refilled with the dishes in sink.

2.      Failure to maintain personal hygiene.                                        1-2

3.     Failure to clean up your room (or section there of).                          1-2
       This includes making up your bed, when not in use.



                                                 63
DEMERIT POINT SYSTEM - continued
RESIDENT POLICY VIOLATION                                                    DEMERIT POINTS

4.    Failure to report when leaving facility.                                   1

5.    Eating and not clearing you trash and dishes.                              1-2

6.    Storing food improperly in rooms or hoarding large amounts of food.        1-3

7.    Wasting food or supplies.                                                  2-3

8.    Cooking in room                                                            2-3

9.    Abusing media (TV, VCR, stereo, tapes, etc.) at facility.                  2-3

10.   Adjusting thermostat in without permission of staff.                       1-2

11.   Misuse of telephone.                                                       1-3

12.   Violation of curfew, or assisting another resident in violating curfew.    1

13.   Any expressed prejudice against another person's race, creed, color,
      sex, religion, or sexual orientation.                                      1-5

14.   Failure to report income other than gifts.                                 1-9

15.   Unauthorized entry into another resident's room.                           5-10

16.   Visitors or guests in other than the residents room or common
      area of the house or on-site beyond curfew.                                1-10

17.   Failure to pay rent when due, without prior arrangements made with staff. 10

18.   Failure to attend mandatory meetings.                                      3-10

19.   Smoking in unauthorized areas.                                             3-10

20.   Possession of illegal alcohol/drugs/weapons on facility property.          5-10

21.   Withholding or opening of another's mail.                                  5-10

22.   Lying for personal gain, or lying to cause another resident to
      receive disciplinary action.                                               5-10


                                                 64
DEMERIT POINT SYSTEM - continued
RESIDENT POLICY VIOLATION                                                   DEMERIT POINTS

23.    To threaten, physically or verbally intimidate or abuse other residents,
       staff, or visitors.                                                         3-10

24.    Physical violence toward anyone.                                            3-10

25.    Theft of residents' or facility property.                                   10

26.    Purposeful damage to residents' or facility property.                       10

27.    Disrespectful treatment of staff, visitors, or guests.                      5-10

 The staff recommends residents refrain from any financial transactions with other residents.
  Diversity House is not responsible for these transactions, but I can tell you now that they will
  not pay you back.

 Neither a borrower nor a lender be.

 Diversity House is not responsible for the personal belongings of residents or their guests.

 The staff of Diversity House reserves the right to enter and/or search resident's room and
  personal belongings. Resident will always be present when such search occurs.

 Diversity House reserves the right to drug screen randomly and with-cause.

 Diversity House reserves the right to assign or alter rules and points system as needed, and to
  delete points from a client record for good behavior (attitude and overall contribution
  to the house).




                                                   65
                                Demerit Point Form
                                The Diversity House Project



NAME ____________                                                    DATE __________



You have broken one of the house rules. Per house policies, rule infractions
result in demerit (penalty) points. Consider yourself warned that an accumulation
of ten (10) points will result in your immediate eviction.



Infraction: _____________________________________________



New Points: __

Prior Points: __+

Total Points: __

                                                         ___________________________
                                                         Johnny Fambro, Director

                                                         ____________________________
                                                         Resident




                                            66
                           CLIENT GRIEVANCE PROCEDURE
                                    The Diversity House Project



Step One:

*     Client attempts to work out disagreement or conflict with the Program Director, if
      possible.

*     If client and Program Director are unable to resolve differences or if the client believes
      his or her client rights have been restricted or denied, then following steps are available.

Step Two:

*     Client may request a client grievance form from The Diversity House Project
      administrative office. The form is to be completed and returned to the Executive Director
      and a meeting between the Executive Director and the client will be arranged.

*     Client may file a verbal grievance with the Executive Director rather than submit a
      written report if he/she is more comfortable doing so.

Step Three:

*     Client and Executive Director meet and attempt to resolve problem(s). Client will receive
      a follow-up letter from the Executive Director documenting grievance and subsequent
      decision.

Step Four:

*     If client is not satisfied with the resolution reached with the Executive Director, then
      he/she may appeal to the President of the Board of Directors by making an appointment
      to see him/her.




                                                67
                          CLIENTS' RIGHTS COMPLAINT FORM
                                     The Diversity House Project

Your name:_____________________________ birth date________ circle one: Male Female

Name of person helping you with this form (if any):
_____________________________________________________________________________

Your address and zip cope (if different from the shelter):
_____________________________________________________________________________

Describe complaint, giving all facts:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
_____________________________(use additional paper if necessary)

Date of incident: __________ Time:____________ Place:_________

Names of witnesses or others involved:
1. ____________________________ 3. ____________________________
2. ____________________________ 4. ____________________________

What would you like to see happen as a result of this complaint?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
__________________________________________________________________________

Your signature:________________________________ Date:__________

Signature of person helping with this form (if any):
_________________________________________________________________

Please return or bring completed form to:
                                    Johnny Fambro, Director or
                                  Michael Leon, President CCAN
                The Diversity House Project - 2020 Ingleside Avenue - Macon, GA 31204


                                                 68
  Appendix D




 On Site
Managers
Manual




      69
Welcome to The Diversity House Project, we are glad to have you aboard. This handbook
is written to help you better perform your job and care for our residents. It hopefully will
answer any questions about your job, but if there is something that you are not clear about
please ask the Resource Coordinator or Director to receive clarification.




                                 ENFORCEMENT OF RULES

This section is to help the on-site manager to better know how to enforce the rules of the house.

On-site manager should ask residents to comply with all rules in Residents Handbook. If a
resident refuses to obey and rule infraction and is not life threatening it should be duly noted in
manager's log and incident reports and placed in resource coordinator's box. If rule infraction is
life threatening or resident manager is not sure what should be done they should follow
emergency policy on page four.

Certain rules have immediate consequences they are noted as follows:

1. If a resident stays out past curfew, manager should assure resident is experiencing no
         immediate problems. If resident appears to be in trouble or in need of assistance, use on-
         call procedures.

2. If a resident stays out over night without prior permission, manager should assure resident is
         experiencing no immediate problems. If resident appears to be in trouble or in need of
         assistance, use on-call procedures..

3. If manager perceives a resident may be high or intoxicated they are required to note this on
       the managers log. Should resident become abusive or threatening, call 911 and then use
       on-call procedure.

4. If a resident is found in possession of a weapon, call 911 and then use on-call procedure, they
         should be evicted immediately.

5. If a resident is threatening or uses violent behavior, call 911 and then use on-call procedure,
         they should be evicted immediately..


                                                 70
Drug Testing

On-site manager is expected to order drug screens on Sundays. Drug screens should be copied
and copy placed on resource coordinator's desk.

Room Inspection

Managers are to inspect residents rooms once a month. Residents are required to keep room in
orderly fashion. If a resident continually fails to keep room clean, resource coordinator should be
notified via an incident report. Resident is to be present during your inspection if possible.

On occasion, the manager may suspect that resident has drugs, drug paraphernalia or other items
not allowed on premises. The manager may either write in the log that resource coordinator
should search room or if resident manager thinks it is appropriate follow on-call procedure.
Person conducting the search should always have a witness present and if possible the resident
when the room is searched.

Curfew Check

Resident manager should make an appraisal of who is in the house at closing. If a resident is not
in and has not received permission to be out pass curfew it should be logged and an incident
report placed in resource coordinators box.

Also at closing building should be secured and alarm set.

Chore Check

Manager should check residents chores during each shift. If a resident has not done chores, the
manager should notify the resident. If the resident chooses not to do chore, it should be noted in
the log.

If a resident continues to neglect chores, the resource coordinator should be notified by incident
report and points will be assessed.

Visitors

Manager is to enforce visitation rules as stated in Resident Handbook. All visitors and non
Diversity House staff should sign in and out as they come in and leave the building. Resident
manager is responsible to make sure this is done. All volunteers should sign in and out, also.




                                                71
Sexual Conduct

Manager is to immediately inform resource coordinator of any inappropriate sexual conduct or
harassment between residents, residents and guest, etc. via log or incident report. Inappropriate
sexual conduct consists of actual sex acts, heavy petting, deep French kissing or other behavior
that might make others uncomfortable.

If manager sees any inappropriate behavior, he\she may feel free to ask resident or guest to desist,
and report the incident in the log. If guest reacts defiantly or inappropriately, he\she should be
asked to leave and an incident report should be written for resource coordinator.

Rent Collection

The Director is responsible for collection of rent. Rent is due on the fifth of each month.
Resource coordinator will notify on-site manager at beginning of each month what residents owe
for rent. On-site manager may receive rent but it is not official until receipt is issued the resident
by the Director. On-site manager cannot give permission for resident not to pay rent . This
permission can only come from program director.



                                            MEETINGS


House Meetings

On-site manager is to hold weekly house meetings. House meetings are to discuss
the ongoing day-to-day function of the house. It is a time when chores are assigned, residents
make maintenance request and residents have a chance to give feedback on day-to-day
functioning of house. Although conversations may sometimes start in other directions, it is not to
be a format for complaints about staff, residents, or policy issues. Those are subjects that should
be addressed to resource coordinator.

After each house meeting facilitator should fill out house meeting sheet (see index) noting who
was present and what was discussed.

On quarterly basis, two representatives should be selected to hold resident only meetings.
Representatives should be submitted to the program director so they may give reports to the
management and represent the residents in class action needs. Their additional duties will be to
participate in the evaluation and planning for Diversity House.




                                                  72
Staff Meetings

The Diversity House Project has a weekly staff meeting that managers are expected to attend. If
meeting is missed, resource coordinator should be informed of reason

Diversity House has weekly house staff meetings managers are expected to attend. If meeting is
missed, resource coordinator should be informed of reason.



                      ARRIVAL AND DEPARTURE OF RESIDENTS


Arrival of New Resident

Resident manager, unless staff has notified them, should call resource coordinator or program
director to inform of any individuals arrival expecting housing. If resident manager has received
no approval to accept individual under no circumstances should resident manager allow
individual to stay. Follow on-call procedure if needed.

The same procedure as above should be followed if resident does not present self on day of
anticipated arrival.

Once a resident has been cleared by resource coordinator or program director; on-site manager
should orient resident to facilities and house rules. Orientation should include overview of
resident handbook and the resident handbook quiz (see index) should be given. After orientation
resident manager should log arrival of resident and place completed quiz in resident manager log.

Departure of Residents

On-site manager, unless staff has notified them, should call resource coordinator or program
director to inform of intended departure. Manager should collect key and observe resident
pack his\her belongings.

After resident has left room, the room should be dead bolt locked. Manager should then log
departure in resident manager log.

Manager should have room cleaned and inventoried within twenty-four hours after departure of
resident.




                                                73
                                         EMERGENCIES

IN CASE OF LIFE THREATENING EMERGENCIES RESIDENTS OR MANAGER
SHOULD DIAL 911 AND ASK FOR APPROPRIATE HELP. AFTER THE IMMEDIATE
CRISIS HAS PASSED RESIDENT MANAGER SHOULD NOTIFY ONE OF THE STAFF
LISTED UNDER EMERGENCY NUMBERS (See index)

If an accident occurs which is not life threatening but manager decides immediate action should
be taken, resident manager should call staff listed under emergency numbers.

After resolution of emergency manager should fill out an incident report and log incident in
managers log. Incident report should be placed in resource coordinator box.

If a client is under Hospice care, the Hospice nurse should be called before any action is taken
(see number in index).

If a client is a Health Department patient, they should be called before any action is taken.
However, if the incident occurs after hours or the health department nurse cannot be reached, call
the Medical Center of Central Georgia Emergency Center or place a call to the hospital, 633-
1000, then 0, and have the appropriate doctor paged for a return call.


                                      MISCELLANEOUS


Posting Signs

All signs that are posted by staff should be computer generated. Residents are not to post signs
in common areas, but they may place items on bulletin board or request manager to approve sign
for general posting.

Petty Cash

No cash is kept on property other than $10 in coins for change. All machines and offices are
emptied of cash daily.

Donations

All donations received should be documented in managers log. The name, address and phone
number of the donor as well as what was donated are to be logged.

Equipment Request

                                                74
If manager notices the need for certain tools or items to facilitate their job or enhancement of
facility they should fill out equipment request form (see index) and give to resource coordinator.

Transportation

For clients who have Medicaid benefits, local non-medical emergency transportation services
may be available to them for certain appointments. Check with resource coordinator before
helping client arrange for this service. Other clients may need cash for bus transportation.
Again, check with program director or resource coordinator for policies on this service. Be sure
to document all transportation arrangements made in manager log.

Money Lending or Borrowing

The manager is to never loan, borrow or give money from/to a resident. If a resident has a need
for some money, the resident manager should advise the resource coordinator of this.

Sexual Contact

There is to be no sexual contact or sexual language between staff and clients. If you observe or
hear of any of the above behavior you are required to immediately report this by using the
grievance procedure.

Grievance Procedure

STEP ONE
If a manager feels a need to file a formal complaint about another staff member, they should fill
out a grievance form and turn the form into the resource coordinator. If after forty eight hours the
resource coordinator has not responded or you feel their response was not adequate you may then
forward grievance to program director.

STEP TWO
If program director does not respond within a week to you or you feel the response was not
adequate you may then forward the grievance to the President of Central City AIDS Network,
Inc.

Fire Safety
The part-time manager is expected to check the smoke alarms and fire extinguishers weekly.
They are to document on the fire extinguisher weight record and the smoke detector operational
check sheet (see index) that they have checked these.

The part-time manager is also responsible for making sure the fire escape route maps are hanging
and are readable.

                                                 75
               INSTRUCTIONS FOR ENTRIES IN THE MANAGERS LOG

The notes should always be prefaced by the date and time of reporting. The notes should be
initialed by writer.

Included in the notes should be the following:

* rule infractions
* physical and/or mental changes in residents
* visitors who are in house during your shift
* donors names, addresses , phone numbers, what they dropped off , and where the donations are
   if they come while you are here
* activities that occur or do not occur in house during your shift (i.e, support groups, outings,
   house meetings etc.,
* calls made to police, staff, emergency medical services, staff of other agencies
* weekly inspection of facility should be noted(including room and fire inspections)
* arrivals of new residents and departures of residents who are transitioning out

                                   PERSONAL CONDUCT

Confidentiality

Manager should be familiar with The Diversity House Project Policies and Procedures about
confidentiality and abide by those rules.

No resident or staff will verify that certain individual is living at Diversity House. A
standard line for dealing with phone calls is Im sorry, I cannot say whether that person lives
here or not. However, you may leave a message and if they are here, Ill make sure they gets it.

In addition manager should always answer residents phones with a HELLO and not
Diversity House.

If someone comes to Diversity House wishing to see residents. Manager should clear with
resident\s whom individual wishes to see before allowing visitor to stay.

All visitors who have not been cleared by Diversity House staff or resident should not be
allowed access to building.

We never release telephone numbers, confirm if an individual is in residence or not or give out
any information on a resident to others by telephone or in person.



                                                 76
Shifts

Managers are expected to work agreed upon shifts. If for some reason they cannot work their
shift, they should notify resource coordinator as quickly as possible.

All sick days, vacations, or leave should be cleared with immediate supervisor and administrative
staff at The Diversity House Project.


                                         Final Thoughts

Because you will have more contact with residents than any other staff, you have more to do with
the morale of the house. As you share your enthusiasm with residents they will catch it. You are
to be a role model in your attitudes and actions.

While you may advocate for residents to other staff, at all times you are to represent Diversity
House in a positive manner to residents and guests alike. All complaints about programming and
other staff is not to be shared with residents or guests but to be handled in staff meetings or
through the grievance procedure.

Manager should never complain about one resident to another or seemingly be perceived as
taking sides or having favorites. You are the neutral party who is there to provide guidance and
when necessary enforcement of rules.

Manager is expected to treat residents with respect. They should always use appropriate language
and tone when talking with residents (i.e., no yelling or name calling).

We are glad that you have chosen to be a part of The Diversity House Project we hope that you
will enjoy working with us . We plan to help you in every way to fulfill your job.




                                                77
                   ACCIDENT AND INCIDENT REPORT
                              The Diversity House Project



Date:_____________________________


Time:_____________________________


Reporter:__________________________



Incident:

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________




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