123 Elm Street Las Vegas, NV 89105 email@example.com H 702-555-5555 C 702-444-4444
HEALTH CARE DIRECTOR
Veteran health care administrator with more than nine years of hands-on experience in networked provider systems. Expert in
developing policies and procedures that improve efficiency, reduce costs, and enhance patient services. Subject matter expert
for public, private, and self-pay billing practices. Accomplished manager adept at guiding teams responsible for admissions,
registration, receivables, and records. Seasoned project manager with repeated success in implementing technology upgrades
and enhancements for cross-functional teams.
♦ Created Patient Access Department including operating policies, procedures, organizational structure, and staff
hierarchy. Implemented employee evaluation and performance standards that instilled structure, improved morale,
reduced attrition, and enforced accountability in a previously unstructured environment.
♦ Instituted pre-registration concept that generated registration flags and adopted call center process to verify patient data
prior to admission. Implemented affiliated insurance denials process that achieved the combined result of improving
account receivables and reducing errors to less than 2%.
♦ Served as key team resource for opening two $12 million heath care facilities.
♦ Managed project to acquire national accreditation for radiology services.
ABC EYE AND EAR INFIRMARY, Las Vegas, NV 20xx to Present
Healthcare Director, Patient Access: Direct staff of 32, including two supervisors. Manage annual operating budget of over
$1 million. Develop business objectives, and execute proactive measures to meet/exceed goals. Administer data collection and
accuracy practices including pre-registration, central and ED registration, referrals coordination, admissions, and insurance
eligibility verification. Guide system enhancement projects and inter-departmental process improvements designed to increase
efficiency and reduce costs. Oversee planning, testing, and implementation of technology upgrades.
Managed hospital-wide project that improved Medicare collections and reduced error rates to less than 1%.
Collaborated with business unit leaders to reduce average aging of receivables by 30 days within five years.
Implemented system that provided online eligibility and batch reporting capabilities.
Revamped tasking and scheduling for daily operations into functional operating areas including pre-registration,
pre-admission, and referral coordination. Reduced error rates and decreased processing times by leveraging
economies of scale. Created new referral process that increased pre-billing referrals.
Developed enterprise-level internal communications tool that resulted in 95% success rate for the distribution and
tracking of HIPAA Notice of Privacy Practices notifications.
Established innovative bar code scanning process that provided automatic surgical admissions and positive patient ID
BCD MEDICAL ASSOCIATES, Las Vegas, NV 20xx to 20xx
Graduate Intern/Project Manager ART/IVF Affiliation: Managed business affiliation project for Vice President of
Increased revenue over $500,000 for the OB/GYN department.
EDUCATION & CREDENTIALS
Master of Science in Health Administration 20xx
Bachelor of Science in Health Services Administration 20xx
University of XYZ, Las Vegas, NV; Graduated with Honors
Memberships: Secretary, American College of Health Care Executives (ACHE) 20xx to 20xx
Member, National Association of Health Care Access Managers (NAHAM) 20xx to 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.