123 Elm Street Omaha, NE 68102
JESSE KENDALL C: 402 444 4444 firstname.lastname@example.org
SENIOR OPERATIONS MANAGER: HEALTH CARE
Results-driven professional with 12 years of experience impacting organizational performance through
execution of multimillion-dollar operations, financial management, business development, short/long-term
strategic planning, and project management. Expertise directing teams in delivery of exceptional service and
advancement of top-level objectives; career record of surpassing client and organizational expectations.
AREAS OF EXPERTISE
Profit and Loss Vendor Management Project Management
Contract Negotiations Medicare Compliance Strategic Partnerships
Budget Administration Business Development Employee Recruitment
ABC MEDICAL MANAGEMENT PROFESSIONALS, Omaha, NE 20xx-Present
Senior Healthcare Operations Manager
Oversee overall operations and provide exceptional service to six clients; manage in excess of $336 million in
physicians’ billed charges and $102 million in physicians’ collections through direct managers and 110+ staff.
Manage daily activities, ensure peak performance and IT system reliability, and expertly handle coding, billing,
collections, A/R, and payment posting for three offices. Collaborate with physicians’ groups, doctors, managed
care, and hospital administration on performance, practice, compliance, analytic reports, IT, equipment, rate,
and denial issues.
Collaborated with the senior executives on development and implementation of short/long-term
business objectives and new business opportunities; attended practice reviews and sales calls in
partnership with sales and marketing to maximize success.
Recognized for consistent client satisfaction ratings of eight or more on a scale of 1-10.
Played a key role in the Frederick office, earning the award for East Region Office of the Year, 2006.
Managed the relocation of the Frederick office. Devised a strategic plan in collaboration with managers
across the organization. Organized communications, technology, and network installations. Conferred
with an architect on office plans and optimal utilization of space.
Selected to serve on the Senior Leadership Team in the CBIZ-MMP East Region and on the CBIZ
Cross Serve committee.
BCD & ASSOCIATES, Omaha, NE 20xx-20xx
Healthcare Operations Manager
Directed daily operations through a staff of four for a medical billing and accounts receivable company with
$400,000 in annual sales and $5 million in patient and third-party payments. Provided consultative expertise to
health-care providers on maximizing cash flow. Designed and delivered comprehensive trainings to health-care
providers and staff on reimbursement procedures and various medical billing software applications. Developed
proposals and negotiated lucrative contracts.
Conceptualized and implemented the overall marketing plan, Web site, and marketing collateral.
Cultivated relationships through cold calls to prospective clients, promoting medical billings and
accounts receivable management services.
EDUCATION: XYZ UNIVERSITY, B.S., Business Administration, 20xx
TECHNICAL: MS Office, ZirMed, NXHS, Sentinel, Lotus Notes, Publisher, Medisoft, Lytec, FrontPage
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your
contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing
mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s
clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me a
strong candidate for your advertised Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your active
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much use
of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep
the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume
as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way
to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However,
do not mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition.
Remember that the goal is to market yourself – not to compose a dull biography.