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Jesse Kendall 123 Elm Street • Miami, FL 33183 • 305-555-5555 • firstname.lastname@example.org LOGISTICS & OPERATIONS MANAGER Committed, goal-driven operations and logistics manager offering more than 16 years of experience in aircraft maintenance, flight operations, ground support operations, and airspace management. Broad-based subject matter expert with certifications in aviation safety and accident investigation. Recognized expert in FAA and OSHA regulations, ground safety, procedures, and in- flight emergency management. Superior trainer and mentor with a wealth of background developing and delivering high-impact training programs for security operations, disaster preparedness, terror threat awareness, use of force, firearms, and non-lethal weapons. Leader respected for exercising sound judgment in fast-paced, high-pressure, fault-intolerant environments. More than 3000 hours of flight time in fixed and rotary wing aircraft. Secret Security Clearance. Core Competencies • Ground & Aircrew Evaluation • Operational Risk Management • Ground Safety • Aircraft Maintenance • Federal Aviation Safety • Team Management • Rotary & Fixed Wing Aircraft • Disaster Preparedness. • Training Programs • Policies & Procedures • Accident Investigation • Air Traffic Control LEADERSHIP EXPERIENCE ABC GLOBAL, Miami, FL 20xx – Present Logistics Operations Manager: Manage five departments with 55 employees. Control the crew’s production and cost statistics, ensuring that they are within set limits. • Hired as department head to launch the Fulfillment and Distribution department and later promoted to Operations Manager, directly reporting to the President/CEO. • Implemented employee recognition and incentive programs, which increased retention and maintained turnover at 10%. • Changed the layout and logistics of the warehouse to accommodate a smooth flow of production, doubling output with no additional staff and increasing net profits by over $300,000 per year. • Revised the logistics of the shipping containers and shipping method, reducing the overall size and void within each order, decreasing costs on all ends, and saving more than $1 million. BCD SHIPPING, Miami, FL 20xx – 20xx Logistics Operations Manager: Troubleshot all shipping issues, working with third-party vendors to create shipping solutions. Performed market research to find new vendors and products. • Researched and carried out a software solution that streamlined orders from receiving to shipping, producing 30% more with the current staff and generating a 25% increase in revenue. • Created a quality control procedure that resulted in an accuracy rate of 99.999% for over five years. • Negotiated with shipping vendors to reduce costs by more than $350,000 per year and negotiated costs on all raw goods and materials, lowering costs by 10% per year. • Instituted a letter/mail shop that currently generates $500,000 in annual sales. EDUCATION Bachelor of Science in Business Management, 20xx, 3.96 GPA University of XYZ, Miami, FL TRAINING Fire Science, XYZ Community College, 20xx / Real Estate License, XYZ Association of Realtors, 20xx CREDENTIALS Basic Wildland Firefighting, 20xx Hazardous Materials/First Responder, 20xx Firefighter Operations I & II, 20xx Arizona Department of Health Services – EMT, 20xx National Registry of EMT, 20xx
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