Global Operations Manager Resume Example by mplett

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									                                         Jesse Kendall
           123 Elm Street   Miami, FL 33183    H: 305-555-5555   C: 305-444-4444   jkendall@notmail.com


                                 GLOBAL OPERATIONS MANAGEMENT
                                       Committed to performance excellence


                                        COMPETITIVE ADVANTAGES
Execution-driven global management professional with proven expertise streamlining operations,
ensuring optimal efficiency, and maximizing profitability. Proven leader with demonstrated strengths in
finance, marketing, branding, sales, strategic planning, performance improvement, and project
management. Consistently exceed rigorous expectations. Will consider relocation. Bilingual: Fluent in
English and Japanese.

                                          AREAS OF EXCELLENCE
•   Profit/Loss                    •   Forecasting/Analysis              •   Policy Development
•   Strategic Planning             •   Process Improvements              •   Operational Efficiency
•   Professional Development       •   Cost Control/Containment          •   Marketing/Sales Strategies


                                              CAREER HIGHLIGHTS
ABCINTERNATIONAL, INC. ─ Miami, FL ─ 20xx to Present
GLOBAL OPERATIONS MANAGER ─ USA & PUERTO RICO – 20xx to Present
Oversee operations across 52 US locations and five centers in Puerto Rico through 19 direct reports for this
$400 million international language and consulting service organization. Administer profit and loss; manage
budgeting, forecasting, analysis, and control. Establish strategic direction and execute through top teams.
DELIVERED RESULTS:
      •   Increased sales revenues by 19% and EBITA by 48% between 20xx and 20xx by developing
          strategies to enhance total customer orientation, efficiency and productivity of operation, cost
          management, and people development.
      •   Spearheaded value proposition negotiations and improved unit lesson rate by 27.7% from $40.72 to
          $52.00.
      •   Revitalized brand by strategically repositioning; shifted from a low-priced vendor to premium-priced
          service provider, which maximized brand awareness and aligned pricing strategies to key business
          objectives.
      •   Played an instrumental role in decreasing turnover by 13% by creating a culture of excellence and
          initiating a training and development department to focus on morale, employee development, cross
          training/multitasking, and customer service.
      •   Eliminated five underperforming centers and opened three new locations. Led renovation of 32
          existing centers.
OPERATIONS RESULTS:
      •   Shifted management style from top down to collaborative and team focused.
      •   Spearheaded a management committee charged with driving corporate strategies and making key
          decisions. Implemented a team to infuse accountability into culture. Initiated pay for performance
          into the operation.
                                       Jesse Kendall, Page 2

OPERATIONS RESULTS, CONTINUED:
    •   Set rigorous expectations and developed a minimum standard procedure manual for quality
        assurance and consistency in field operations.
    •   Expanded the institutional business segment by establishing a dedicated corporate sales team.
    •   Utilized enhanced technologies and the Internet to deliver language services via virtual classroom.
    •   Initiated customer loyalty/retention and mystery shopper programs, and implemented a customer
        survey to ensure satisfaction.


GLOBAL OPERATIONS MANAGER, WEST JAPAN ─ 20xx to 20xx
Set the strategic direction and executed operations through top teams across 24 language centers.
Controlled profit and loss for the Western Region of Japan. Earned certification to provide face-to-face
sales training across the Berlitz Japan organization. Served as the Berlitz Japan Representative for global
projects driven by Berlitz International, Inc.
DELIVERED RESULTS:
    •   Penetrated new markets by opening six new centers.
    •   Supported 37% of the company’s total revenues.
    •   Generated the lowest turnover ratio of management across the country, which was 8% compared
        with 18%.


REGIONAL DIRECTOR, WEST JAPAN ─ 20xx to 20xx
Managed 12 direct reports and oversaw operations and finances across the Western Region and its 18
centers. Led the training and mentoring of directors across the region.
DELIVERED RESULTS:
    •   Earned ranking as top performer among all regions in sales and EBITA for three consecutive years.
    •   Recognized with the Top Region Performance Award in 1999, 2000, and 2001.




                            EDUCATION & TECHNICAL EXPERTISE

                                    UNIVERSITY OF XYZ, Miami, FL
                                  B ACHELOR OF ARTS, LEGAL STUDIES

            THE ABC SCHOOL-UNIVERSITY OF XYZ, Executive Education Program, 20xx:
                STRATEGIC T HINKING AND M ANAGEMENT FOR COMPETITIVE ADVANTAGE

                        FORUM CORPORATION’S F ACE-TO-F ACE SELLING SKILLS
                               SITUATIONAL LEADERSHIP II W ORKSHOP
                              LEGENDARY SERVICE AT THE RITZ C ARLTON
                R ADAR O N, ANTENNA UP: FULFILLING CUSTOMERS’ UNEXPECTED W ISHES
                                      B ALANCED SCORECARD

                     FORUM CORPORATION’S T RAIN THE T RAINER CERTIFICATE, 20xx

								
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