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123 Elm Street ▪ Miami, FL 33183 JESSE KENDALL Home: 305-555-5555 ▪ Cell: 305-444-4444 ▪ firstname.lastname@example.org FACILITY OPERATIONS MANAGER Results-oriented and proactive Operations Manager with demonstrated success in developing systems and procedures that streamline operations, increase productivity, and enhance profitability. Decisive leader with solid analysis and problem-solving skills combined with motivational team building that produces top-performing teams. Key skill areas include: Supply Chain Management Warehouse Management Systems Change Management Inventory Management Process Improvements Personnel Supervision Logistics Management Regulatory Compliance (OSHA, DOT) Workplace Safety Fleet Maintenance P&L Management Leadership / Team Building EMPLOYMENT HISTORY Facility Operations Manager, ABC SANITARY SUPPLY – Miami, FL, 20xx to Present Direct daily Inventory Center operations, including warehouse, customer service, purchasing, and data processing for this janitorial and facility maintenance products branch serving Colorado, Wyoming, and New Mexico. Evaluate operations and execute solutions to maximize effectiveness in staffing, inventory, distribution, safety, and profitability. Hold full P&L responsibility. Recruit, train, and supervise 25 managerial and hourly employees. Selected Achievements: Successfully grew the division from initial start-up phase to an industry leader with annual sales volume of $18 million. Managed the acquisition of a competitor that tripled operations; retained all key personnel and customers post-merger by proactively addressing concerns and seamlessly assimilating personnel and procedures. Developed and instituted best practices in all areas, ensuring that all staff shared a customer-oriented vision of their roles. Slashed overhead costs by negotiating with vendors and transportation companies and utilizing key performance indicators (KPI) reporting. Corrected excessive inventory issues by implementing daily and weekly cycle counts, vendor returns, and promotional strategies; implemented and trained staff on new WMS software that included RF devices and specific routing applications. Managed numerous computer conversions and software upgrades. Recognized by staff and senior management for creating an atmosphere of high morale; consistently convey an attitude of appreciation, enthusiasm, and integrity. Facility Operations Manager, BCD RADIO CORPORATION – Miami, FL, 20xx to 20xx Directed the day-to-day remanufacturing operations for a brand new 369,000 sq. ft. facility. Oversaw seven lines of consumer electronics remanufacturing, national parts distribution center, consumer affairs, product returns center, and finished goods warehouse. Directly supervised nine managers with total staff of 400 employees. Managed a toll-free technical product support center handling 2,000 calls per day with an abandoned rate of only 2% or less. Selected Achievements: Produced annual savings of $750,000 by reducing head count and replacing with a moving conveyer line. Increased production output 40% with no increase to personnel by designing a radically new work flow process for the remanufacture of consumer electronics. Developed and implemented a remanufacturing policy and procedures manual. Consistently promoted into various leadership positions of increased responsibility. COMPUTER AND TECHNICAL SKILLS MS Office ▪ AS/400 ▪ WMS software ▪ UPS routing software ▪ Definity phone system Highly proficient in software applications and able to troubleshoot MIS issues EDUCATION Bachelor of Science, 20xx – XYZ STATE UNIVERSITY – Miami, FL
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