MOORE INFORMATION PUBLIC OPINION RESEARCH Bend Community Survey March

MOORE INFORMATION PUBLIC OPINION RESEARCH Bend Community Survey March-April 2004 MOORE INFORMATION 1 Survey Methodology Sample – 990 surveys were completed by Bend, Oregon community members Surveys were mailed March 17, 2004 with a cover letter from Moore Information and completed surveys were returned to Moore Information for data processing and analysis. Surveys were accepted through April 30, 2004 2 Method – MOORE INFORMATION Assessment of Services MOORE INFORMATION 3 Evaluating City Services -1 “Please indicate from your experience how well you think the City is doing in providing these services.” (Mean scores from a scale of 1-7, where 1=very poorly, 7=very well) 2004 Fire response (Q21) Emergency medical response (Q20) Water service (Q24) Fire prevention programs (Q22) Timeliness of police response (Q17) Sewage lines and treatment (Q7) Landscaping and street tress (Q6) Sanding and snow removal (Q19) MOORE INFORMATION 1999 5.74 5.68 5.24 5.26 4.97 4.90 4.83 4.75 4 5.78 5.68 5.36 5.35 5.18 5.03 4.85 4.77 Evaluating City Services -2 (Mean scores from a scale of 1-7, where 1=very poorly, 7=very well) 2004 1999 Street cleaning (Q2) Crime prevention programs/safety awareness (Q18) Parking enforcement (Q14) Parking signs and markings (Q13) Bike lanes and facilities (Q5) Traffic control (signs, pavement markings, etc.) (Q11) Social services (emergency shelter/food) (Q23) Traffic enforcement (Q15) Storm drainage (Q8) MOORE INFORMATION 4.76 4.76 4.67 4.56 4.42 4.39 4.31 4.31 4.24 4.91 4.80 4.70 4.53 4.22 4.00 4.50 4.24 3.45 5 Evaluating City Services -3 (Mean scores from a scale of 1-7, where 1=very poorly, 7=very well) 2004 Street lighting (Q1) Building inspection (Q10) Enforcement of zoning, design and nuisance ordinances (Q16) Sidewalks (Q4) Building permits and other development assistance (Q9) Street repair and surfaces (Q3) Downtown parking (Q12) MOORE INFORMATION 1999 4.31 3.94 3.42 3.78 3.54 3.52 3.59 6 4.18 4.10 3.85 3.82 3.66 3.49 3.32 Highest Priority Services -1: Transportation and Public Safety Continue to Top the List “Which three services do you feel should receive the highest priority? Please list three in your order of preference.” (Q25) 2004 Street repair and surfaces Timeliness of police response Fire response Downtown parking Emergency medical response Traffic control Traffic enforcement Street lighting MOORE INFORMATION 1999 25% 18% 17% 12% 13% 22% 15% 8% 7 32% 25% 22% 22% 21% 17% 17% 13% Highest Priority Services -2 2004 Social services Crime prevention programs/safety awareness Bike lanes and facilities Sidewalks Sanding and snow removal Enforcement of zoning, design and nuisance ordinances Water service Building permits and other development assistance MOORE INFORMATION 1999 9% 14% 9% 7% 11% 13% 5% 4% 8 13% 13% 13% 12% 11% 9% 8% 7% Highest Priority Services -3 Storm drainage Street cleaning Sewage lines and treatment Landscaping and street trees Fire prevention programs Parking signs and marking Building inspection Parking enforcement Growth management/planning MOORE INFORMATION 2004 5% 5% 4% 4% 2% 2% 1% 1% 1% 1999 7% 2% 5% 3% 3% 1% 1% 1% 2% 9 Highest Priority Services -4 Public transportation/Dial-a-Ride Light pollution/outdoor lighting ordinance Sign/unnecessary signage Salaries of city employees Environmental control departments Overpass for train Larger size lots River Trail improvements None/nothing/don’t know/left blank * Less than one-half of one percent MOORE INFORMATION 10 2004 * * * * * * * * 3% 1999 3 --------- Priorities for Adding or Augmenting Services: 2004 “Assuming revenues to the City increase, what new services would you like to see added and/or which existing services would you like to see receive additional funds? Please list three services in your order of preference.” (Q26) 1st priority Public transportation/Dial-a-Ride Street repair and surfaces Social services Timeliness of police response Bike lanes and facilities Traffic control Traffic enforcement Downtown parking Crime prevention programs Sanding and snow removal MOORE INFORMATION 2nd priority 6% 11% 8% 3% 5% 5% 4% 7% 3% 5% 3rd priority 2% 8% 8% 3% 5% 6% 5% 7% 4% 3% 11 17% 7% 6% 4% 4% 3% 3% 3% 3% 3% Priorities for Adding or Augmenting Services: Historical Perspective 2004 (combined) Public transportation/Dial-a-Ride Street repair and surfaces Social services Downtown parking Traffic control Bike lanes and facilities Traffic enforcement Timeliness of police response Sanding and snow removal Crime prevention programs Sidewalks MOORE INFORMATION 1999 (combined) 18% 22% 12% 8% 17% 10% 9% 5% 7% 11% 7% 12 22% 20% 16% 12% 10% 10% 9% 9% 8% 7% 7% Priorities for Cutting or Eliminating Services: 2004 “Assuming there are shortfalls in City revenues, what services do you feel should receive funding cuts or should be eliminated? Please list three existing services in your order of preference.” (Q27) Landscaping and street trees Bike lanes and facilities Parking enforcement Downtown parking Social services Building permits Street lighting 1st priority 14% 8% 7% 6% 4% 3% 3% 2nd priority 16% 10% 12% 6% 4% 3% 5% 3rd priority 15% 8% 10% 7% 6% 4% 4% MOORE INFORMATION 13 Priorities for Cutting or Eliminating Services: Historical Perspective 2004 (combined) 1999 (combined) Landscaping and street trees Parking enforcement Bike lanes and facilities Downtown parking Social services Street cleaning Street lighting Sidewalks 29% 19% 17% 12% 9% 7% 7% 7% 17% 22% 12% 8% 5% 8% 6% 6% MOORE INFORMATION 14 City Communications MOORE INFORMATION 15 Information Sources: Voters Rely Most on The Bulletin “Which one of the following information sources do you rely on the most for information about Bend City government business, hearings, events, etc.? Please circle only one response.” (Q28) The Bulletin Local Z21 TV Radio The Source Word-of-mouth Bend.com Bend Bugle City council meetings on cable TV City Newsletter "Our City" 9% 8% 5% 4% 3% 3% 2% 0% 20% 40% 60% 16 54% 27% MOORE INFORMATION Accessibility of City Staff and Leaders: Staff Improves Accessibility Rating Since 1999 “When you have business to do with the City or wish to make your opinions known, how accessible are each of the following?” (Q29-30) (Mean scores from a scale of 1-7, where 1=very inaccessible, 7=very accessible) 4.54 City employees (Q29) 3.97 2004 1999 Mayor and City Councilors (Q30) 3.89 3.91 MOORE INFORMATION 0 1 2 3 4 5 6 17 7 Experience with City Employees and Departments -1 “How would you rate your personal experience with each of the following City employees or departments?” (Q31-37) (Mean scores from a scale of 1-7, where 1=very negative, 7=very positive) Fire (Q35) 5.92 Police (Q34) 5.64 2004 Public works (Q36) 4.91 Office and support staff (Q32) 0 1 2 3 4 4.87 5 6 7 MOORE INFORMATION 18 Experience with City Employees and Departments -2 (Mean scores from a scale of 1-7, where 1=very negative, 7=very positive) Development assistance (Q33) 4.24 City management and supervisors (Q31) 4.13 2004 Mayor and City Councilors (Q37) 4.04 0 1 2 3 4 5 6 7 19 MOORE INFORMATION City Planning MOORE INFORMATION 20 Important Issues and Planning -1 “Following is a list of issues Bend may face in the next 20 years. Please circle the number that best reflects your belief about how major or minor the issue will be. Also circle your estimate of how soon plans will need to be in place to address these issues.” Mean scores from a scale of 1 to 7, where 1=minor issue and 7=major issue facing Bend ---Plans should be in place by--- Protection of water (Q38) Traffic congestion (Q40) Fire protection/emergency medical services (Q55) Police and fighting crime (Q54) Family wage jobs (Q61) Water systems (Q41) MOORE INFORMATION 6.07 6.01 5.84 5.81 5.67 5.44 Now 67% 68% 61% 63% 58% 44% 5 years 17% 21% 19% 18% 19% 35% 10 years 7% 3% 3% 3% 6% 7% 21 Important Issues and Planning -2 Mean scores from a scale of 1 to 7, where 1=minor issue and 7=major issue facing Bend ---Plans should be in place by--- Hazard from wildfires (Q59) Sewer systems (Q42) Completing street system (Q43) Air quality (Q45) Improving east/west traffic flow (Q44) Availability of community medical services (Q58) Economic development (Q63) Emergency preparedness (Q64) Services for seniors (Q53) MOORE INFORMATION 5.27 5.26 5.23 5.19 5.18 5.17 5.08 5.07 5.04 Now 56% 36% 35% 43% 41% 45% 39% 49% 38% 5 years 20% 39% 38% 28% 37% 28% 32% 25% 34% 10 years 6% 10% 13% 15% 9% 8% 10% 7% 9% 22 Important Issues and Planning -3 Mean scores from a scale of 1 to 7, where 1=minor issue and 7=major issue facing Bend ---Plans should be in place by--- Public health services (Q62) Public recreation facilities, parks (Q52) Community appearance (Q51) Sidewalks, trails, bike lanes (Q50) Public transit, (fixed route bus) (Q47) Housing for lower incomes residents (Q57) Improving north/south traffic flow (Q46) Downtown vitality (Q49) MOORE INFORMATION 4.93 4.92 4.86 4.85 4.84 4.79 4.57 4.47 Now 45% 35% 37% 39% 43% 43% 29% 32% 5 years 28% 34% 32% 32% 28% 28% 37% 34% 10 years 6% 12% 12% 10% 18% 12% 18% 14% 23 Important Issues and Planning -4 Mean scores from a scale of 1 to 7, where 1=minor issue and 7=major issue facing Bend ---Plans should be in place by--- Preserving historic site/districts (Q56) Availability of industrial sites (Q39) Bend Airport Development (Q60) Size and height of signs (Q48) 4.41 4.30 3.78 3.26 Now 28% 30% 16% 25% 5 years 33% 33% 31% 26% 10 years 21% 18% 32% 26% MOORE INFORMATION 24 Voters Support Expanding Dial-a-Ride to a Fixed Route System but Oppose Paying for It with Property Taxes “Do you support or oppose expanding the current Dial-a-Ride system to a fixed route public transit system in the City of Bend?” (Q65) “Would you support or oppose paying additional property taxes to expand the current Dial-a-Ride system to a fixed route public transit system in the City of Bend?” (Q66) Oppose 29% Oppose 54% Support 43% Support 68% MOORE INFORMATION 25 No Consensus on Fireworks Regulation “When it comes to regulating fireworks in Bend, which one of the following statements do you agree with most?” (Q67) Make no further rules/leave "as is" 31% Increase education on dangers of fireworks use Prohibit the selling of fireworks in City of Bend Prohibit the possession and use of fireworks in the City of Bend 0% 10% 20% 28% 10% 30% 30% 40% 26 MOORE INFORMATION Neighborhood Associations: Voters Rate Association Effectiveness as Average and Say They Should Not Be Financed by the City “On a scale of 1 to 7, please rate how effective you think the Neighborhood Association program is in addressing citizen concerns with City officials.” (Q68) “Should the Neighborhood Association program be financially supported by the City, or not?” (Q69) Support 23% Mean "effectiveness" 4.01 Oppose 66% 0 1 2 3 4 5 6 7 27 MOORE INFORMATION Half of Voters Would Like to Use City Website for Online Payments “Which, if any, of the following enhancements would you like to see made to the City of Bend’s website?” (Q70) Pay water bill online Pay traffic citation online TOTAL online payments NA None Don’t know 31% 21% 53% 43% 7% 8% 20% 40% 60% 28 0% MOORE INFORMATION Majority of Voters Say There is Not Enough Affordable Housing “Is there an adequate inventory of housing which is affordable to Bend’s diverse population i.e. – seniors, disabled, and members of our workforce?” (Q71) Yes 28% No 62% MOORE INFORMATION 29 Bend’s Future MOORE INFORMATION 30 Future Population Preferences “Bend’s current population is estimated at 63,000. What population do you think would be ideal at …” (Q72, Means) (Note: 1999 analysis estimated Bend’s population at 51,000) 150,000 111,648 100,000 66,029 50,000 44,143 46,800 79,550 51,514 2004 1999 0 2005 2010 2020 31 MOORE INFORMATION Voters Today Less Likely than in 1999 to Favor Government Intervention in Population Growth “Should Bend city government intervene to influence population growth?” (Q73) 48% 50% 40% 30% 20% 10% 0% MOORE INFORMATION 49% 42% 34% 2004 1999 Yes No 32 Old Mill District and Northwest Crossing Most Popular Developments “There are a number of recent developments in Bend. Which one do you feel is the best model for future development?” (Q81) Old Mill District Northwest Crossing Wiesteria Fox Borough Awbrey Butte Village Bend Tower/Bend Tower Theater NA None/nothing Don’t know 8% 6% 1% 1% 1% 1% 40% 8% 11% 10% 20% 30% 40% 50% 33 0% MOORE INFORMATION No Change in Perceptions of Current Density “Do you feel residential density in Bend is…?” (Q76) 48% 49% 50% 40% 30% 20% 10% 0% 6% 6% 44% 43% 2004 1999 Too sparse About right Too dense 34 MOORE INFORMATION No Change in Future Desires for Bend’s Density “By 2020 should the density in Bend be…?” (Q77) 60% 51% 52% 2004 1999 40% 30% 28% 16% 16% 20% 0% Lower About the same Higher 35 MOORE INFORMATION Voters More Likely Today to Say Outer City Can Handle More Residential Density than in 1999 “Which of the following areas of Bend will be most able to handle increased residential density in the future?” (Q78) 60% 52% 44% 40% 29% 20% 6% 3% 0% Downtown 8% 7% 37% 2004 1999 Older core of city Outer city No areas MOORE INFORMATION 36 Environment and Outdoor Activities Most Important to Bend Quality of Life “What about Bend enhances its quality of life?” (Q74) Environment/open spaces Outdoor activities/recreation Air quality Small town character Climate City parks/facilities People/community spirit NA None/nothing Don’t know * 1999 data not available MOORE INFORMATION 25% 14% 11% 11% 8% 8% 7% 15% 19% 32% 31% 48% * 2004 1999 13% 19% * * * 2% 6% 0% 10% 20% 30% 40% 50% 37 Outlook on Quality of Life Has Improved Since 1999 “Do you feel the quality of life in Bend is…?” (Q75) 2004 1999 60% 40% 40% 21% 20% 9% 34% 53% 37% 0% Improving Holding steady Declining 38 MOORE INFORMATION Uncontrolled Growth and Population are Greatest Fears “What is your greatest fear for Bend’s future?” (Q79) Uncontrolled growth Expanding population Increased traffic congestion Increased crime Inadequate planning Increased residential density Loss of community/big city environment NA Don’t know 9% 7% 9% 6% 7% 7% 12% 20% 18% 19% 22% 33% 12% 15% 2004 1999 * * 1% * 1999 data not available MOORE INFORMATION * 0% 10% 20% 30% 40% 39 Improved Planning, Public Transit and Parks All Deemed Beneficial to Quality of Life “What, if any, projects or programs do you think would be most beneficial to ensuring high quality of life in Bend in the future?” (Q80) Better growth management plan Public transportation services Improve/add to parks/recreation Economic development Open space protection Better transportation management plan NA Don’t know 3% 3% 2% 6% 6% 8% 8% 11% 17% 10% 2004 1999 5% 4% 24% * * 3% * 1999 data not available MOORE INFORMATION 0% 10% 20% 30% 40% 40 General Comments MOORE INFORMATION 41 Leading General Suggestions Relate to Growth and Planning “Is there anything we have not covered that you would like to comment on?” (Q96) Need a building moratorium/growth control Need better traffic planning/traffic flow Better traffic/parking enforcement Equal consideration for all Better planning/growth planning Do away with roundabouts/art Public transit/bus Better management of funds Better/improved roads NA None/nothing Don’t know 4% 3% 0% 10% 20% 30% 40% 50% 42 4% 3% 3% 3% 3% 2% 2% 2% 2% 47% MOORE INFORMATION Demographic Profile MOORE INFORMATION 43 Marital Status “Are you currently…?” (Q82) 100% 80% 60% 40% 20% 0% 25% 74% 78% 2004 1999 22% 2% 0% Married Single NA 44 MOORE INFORMATION Adults in the Household “How many adults are in your household…?” (Q83) 100% 80% 60% 40% 20% 0% 16% 6% 1 2 1% 76% 2004 * 1% NA 45 MOORE INFORMATION 3 4 5 * Less than one-half of one percent Children in the Household “How many children are in your household…?” (Q84) 70% 60% 50% 40% 30% 20% 10% 0% 65% 2004 13% 13% 5% 4% NA 46 None 1 2 3 or more MOORE INFORMATION Age: Population is Getting Older “Your age is best described as…?” (Q85) 39% 47% 40% 30% 2004 1999 23% 20% 10% 0% 18% 13% 14% 13% 13% 11% 6% 2% 2% NA 47 18-34 35-54 55-64 65-74 75+ MOORE INFORMATION Education “What category best describes your level of education?” (Q86) 40% 35% 30% 25% 20% 15% 10% 5% 0% 1% 1% Some high school High school graduate Some college Associate Bachelor's Some of arts degree graduate degree school Master's Beyond a degree master's degree 48 32% 25% 24% 18% 12% 8% 11% 9% 2004 1999 11% 11% 11% 9% 7% 7% MOORE INFORMATION Occupation “What category best describes your occupation?” (Q87) 30% 25% 20% 15% 10% 5% 0% Retired Professional/nonmanagement Business owner Executive/manager 49 28% 26% 2004 16% 11% MOORE INFORMATION Prior Place of Residence “If you have not always resided in Bend, where did you live immediately before moving to Bend?” (Q88) 40% 35% 2004 30% 22% 20% 8% 21% 15% 10% 0% California MOORE INFORMATION Elsewhere in Oregon Washington Other (MT, AZ, FL, NY, etc.) NA 50 Length of Residency “How many years have you lived in Bend?” (Q89) 40% 35% 30% 25% 20% 15% 10% 5% 0% Less than 5 years 5-9 years 10-19 years 20 years or more NA 51 32% 24% 21% 2004 22% 1% MOORE INFORMATION Work Trips “Out of 10 trips to work how many are…?” (Q90) % of work trips Alone in a car/truck With family/friends in a car/truck By walking By bicycle In a carpool/rideshare By motorcycle By Dial-a-Ride By taxi * Less than one-half of one percent MOORE INFORMATION 52 77% 8% 6% 5% 3% 1% 1% * Personal Trips “Out of 10 trips for other purposes, such as shopping, recreation, or personal business, how many are…?” (Q91) Alone in a car/truck With family/friends in a car/truck By walking By bicycle In a carpool/rideshare By motorcycle By Dial-a-Ride By taxi % of work trips 52% 35% 6% 4% 2% 1% 1% * * Less than one-half of one percent MOORE INFORMATION 53 Area of Residency “In which quadrant of Bend do you reside?” (Q92) 40% 35% 30% 25% 20% 15% 10% 5% 0% Northwest Southwest Northeast Southeast NA 54 32% 29% 31% 29% 26% 23% 2004 1999 15% 13% 1% 1% MOORE INFORMATION Recently Annexed? “Are you in an area that was annexed in 1998 or later?” (Q93) 59% 60% 51% 50% 40% 29% 30% 20% 10% 0% Yes No Don’t know NA 55 2004 1999 25% 22% 10% 2% 3% MOORE INFORMATION Income “Which category best describes your annual household income?” (Q94) 60% 50% 40% 30% 30% 19% 20% 10% 0% Less than $35K $35K-75K More than $75K NA 56 45% 49% 2004 1999 24% 22% 6% 5% MOORE INFORMATION Internet Access “Do you have access to the Internet at home or at work, or both?” (Q95) 60% 48% 50% 40% 30% 20% 10% 0% Home Work Both NA/other 57 2004 35% 11% 6% MOORE INFORMATION