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Jesse Kendall 123 Elm Street Miami, FL 33183 H: 305-555-5555 C: 305-444-4444 email@example.com LEARNING ARCHITECT Exceptional professional with extensive experience impacting organizational performance through dynamic program and project management. Maximize outcomes through business analysis and holistically implemented learning technologies integrated across the social environment. Effective leader with a collaborative approach. AREAS OF EXCELLENCE Project Management . . . Enterprise Learning Management . . . Operational Streamlining . . . Process Automation Public Speaking . . . Brainstorming . . . Workflow Streamlining . . . Customized Reporting/Communications Data-Driven Decision Making . . . Financial Services . . . Technology . . . Marketing . . . Online Communication Technologies . . . E-Commerce . . . Customer Service . . . Databases . . . Creative Problem Solving RELEVANT E XPERIENCE Knowledge Architect │ COUNTY OF DADE , SOCIAL SERVICES A GENCY, Miami, FL Retained to design and implement a technical infrastructure across the organization, which fostered knowledge sharing, learning management, and performance support. Spearheaded a collaborative team charged with design and execution of nine process models focused on reorganizing workflow. DELIVERED RESULTS: • Designed a specification document and comprehensive implementation plan to launch online registration, course tracking, e-learning, and knowledge management. Director of Educational Services │ ABC INC., Miami, FL Set the educational vision and strategic direction of a new training organization, using a holistic approach to integrate education across the business environment. Collaborated with senior management in development. DELIVERED RESULTS: • Created highly engaging learning interventions that fostered inclusion, collaboration, hands-on projects, authentic activities, and ongoing assessments. Senior Learning Architect │ BCD INC., Miami, FL Led a team charged with re-purposing customer’s leader-led curriculums. Effectively delivered high return-on- investment results for online learning as opposed to leader led. DELIVERED RESULTS: • Assessed business processes/needs; established best practices and introduced new learning methodologies. Learning Architect / Senior Education Liaison │ CDE SOFTWARE , INC ., Miami, FL Oversaw technical projects and provided support, account management, and implementation services. DELIVERED RESULTS: • Re-engineered the call center and implemented an enterprise-wide call-tracking system to streamline efficiency. EDUCATION XYZ STATE UNIVERSITY, Miami, FL | Master of Arts, Learning, Design, & Technology XYZ UNIVERSITY, Miami, FL | Bachelor of Arts, Psychology TECHNICAL SKILLS Microsoft Office Suite, PHP, Access, Photoshop, Acrobat, QuickBooks, Axys
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