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JESSE KENDALL 123 Elm Street Home 305-555-5555 email@example.com Miami, FL 33183 Mobile 305-444-4444 DIRECTOR OF INSTITUTIONAL EFFECTIVENESS Seasoned professional with over 15 years of experience in teaching in both on-site and online environments. Possess detailed knowledge of the institutional effectiveness / human performance paradigm; versed in its application and statistical measurement. Exemplary verbal and written communicator who demonstrates professionalism and strengthens the institution’s image when working with students and outside contacts. ORGANIZATIONAL BEHAVIOR COURSES TAUGHT Managing HR Professionals Change Management Organizational Culture Learning Organization Cultural Diversity Critical Thinking Business Ethics Business Research Principles of Management Business, Government and Society Organizational Behavior 21st Century Management Thought Business Research and Writing Professional Development Leadership and Management PROFESSIONAL EXPERIENCE ABC UNIVERSITY – Miami, FL Director of Institutional Effectiveness / Ombudsman 20xx – Present Coordinate with administrative and academic departments to assess overall effectiveness, gather / analyze relevant data, and produce strategic implementation protocols. Oversee the institution-wide research-based planning and evaluation process. Produce reports for senior leadership and direct meetings. Resolve student grievances / issues. Reduced student dissatisfaction rates by 50%. Received accolades for education and training of employees in assessment and institutional effectiveness processes. BCD ART INSTITUTE – Miami, FL Academic Department Director (Business and General Education) 20xx – 20xx Supervised a staff of 30 employees. Developed curricula, oversaw student scheduling, and hired / evaluated faculty. Maintained a faculty turnover rate of under 10%, a student retention rate of 90%, and a placement rate of 95% per term. CDE COLLEGE – Miami, FL Dean and Director of Institutional Effectiveness 20xx – 20xx Recruited, hired, and managed 20 full-time and part-time instructors per term. Advised students, evaluated transfer credits, and ensured compliance with accreditation standards. Created / circulated surveys and gathered data from students regarding their satisfaction with the college. Analyzed and reported data to staff; coordinated efforts to implement improvements. EDUCATION XYZ COLLEGE, Miami, FL BA, B USINESS ADMINISTRATION AND MINOR - EDUCATION; GPA: 3.8
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