IT Global Operations Director in NYC Resume Joseph Lembo

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IT Global Operations Director in NYC Resume Joseph Lembo Powered By Docstoc
					Joseph J. Lembo
                                                       West Milford, NJ 07480  973-462-8490

                                     CAREER SUMMARY
I am an Information Technology leader and consultant with a demonstrated track record of developing
leading and implementing successful strategic and transformational IT initiatives. Seasoned relationship
manager with repeated success at all levels of internal and external organizations consistently uniting
people to a consensus in the execution of business vision and objectives.

                                     PROFESSIONAL EXPERIENCE

Executive Consultant, West Milford N.J., October 2009 – Present
IT Executive Management Consultancy services advising and leading clients in various program
management business activities. Providing executive thought leadership, strategic business and
operations management targeted services with the objective of improving program management full IT
lifecycle, operate quality, ROI and customer service delivery value proposition efficiencies.

Consultant for client Keppel Digihub LTD., Singapore, January 2010 – June 2010

Lead consultant role to provide thought leadership, advisory and management services in Program
Management, Business Management, Operations Management and project implementation functions.
Hired to lead a consortium of National and Global solution vendors and providers to build, host and
manage a second Data Centre for the Republic of the Government of Singapore.

Objective was to secure my client to be a short listed provider to subsequently secure a multi-year,
multi-million dollar long term government contract and to provide ongoing Business and Operations
management services to the Singapore government on behalf of the Keppel Digihub client. My client
was shortlisted and is now in final tender stage.

Consultant for client HCL America Inc., Parsippany, NJ, Oct 2009 – Jan 2010

Lead consultant in pre-sales advisory and Programme management of a team responsible for the
overall client engagement and implementation of a large multi Data Center consolidation and

Programme included managed functional onshore and offshore shared operations solutions between
US based client and Chennai India.

Participated and influenced the HCL prospective client and its C-level leadership in winning an RFP
over its competitors to secure a multi-million dollar 5 year contract with its client.
ERNST & YOUNG LLP., Secaucus, N.J., 1999 - October 2009
Global leader in assurance, tax, transaction, advisory services and strategic growth markets with over
140,000 employees in 140 countries

Director Global Operational Services, 2003 – 2009
Received promotion to lead a staff of 125 engineers and infrastructure staff located in Singapore, India,
Germany, England and the USA. Managed a $75mm budget of three virtual 24 x 7 global data centers
that provided solutions engineering, services support & delivery for the entire company and its partners

      Operate committee leader for the program of Data Centre Strategic locations, relocations,
       consolidations and build-out implementations across Americas, Europe and APAC
      Developed 3 year strategic roadmap in 2006 that accomplished all outlined objectives focused
       “on one team”, “one operating model”, “efficient service delivery”, “technology strategy” and
       “business alignment” resulting in standardization and operate efficiencies worldwide
      Developed and instituted a formal ITIL and CobiT driven Metrics and Key Performance Indicator
       (KPI) program to benchmark, measure and improve operational support services resulting in
       exceeding KPI target of 90% restoration of services in time up from 45% SLA the prior year
      Developed and led Co-sourcing off-shore strategy and implementation in Bangalore India with
       HCL Technologies which reduced operate run rate by $10m after second year
      Relocated the London service desk to Stuttgart, Germany in 2007 reducing annual run rate by
      Integration head and manager of personnel from Singapore, Germany, London and US into one
       organization as part of a strategic plan over an 18 month period to build and operate a 24 x 7
       “Follow The Sun” streamlined operate model and support processes to improve efficiencies
      One of two Lead strategist in establishing and moving to a new APAC Data Center location
       resulting in 5 year lease cost avoidance in the millions of dollars for the company choosing
       Singapore over Hong Kong and Malaysia
      Decision maker and program manager to expand the European Global Data Center in Stuttgart.
       Expansion was necessary to meet capacity requirements to deploy a new global finance
       application. Project was delivered ahead of time and on budget ahead of deployment
      Key driver to standardize global technology platforms, vendors and configurations

Associate Director Information & Technology Services, Lyndhurst, N.J. 1999 - 2003

Recruited to lead the solutions engineering, support and delivery functions of the EY Data Center
hosting facilities.

      Provided IT services to 30,000 partners and employees with a staff of 95 associates and an
       operating budget of $60mm
      Managed a full scale US infrastructure services operation including LAN, WAN, Unix, Windows,
       Storage, Messaging, Security Operations, Internet and hosted applications servicing all US
       employees and client serving professionals
      Led ITIL V2 implementation across the entire Infrastructure Operations organization revamping
       day to day efficiencies in Incident, Problem and Change Management
      Decision maker and implementer of the firm's first ever staffed 24 x 7 Network Operations
       Center resulting in significantly enhanced customer service and team responsiveness to
       business issues reducing on call support requirements and restoring services faster
      Leader of global Data Centre Co-location initiatives and contract negotiations to provide Data
       Center hosting strategy and enhanced capacities in advance of a global finance application
       deployment worldwide while also supporting DR strategies and enhancing infrastructure
       disaster recovery capabilities
Vice President Business Technology Operations, 1994-1999
Managed the availability of all mainframe and distributed trading systems, applications and networks
with several organizations ranging from 10 to 100 people in 24 x 7 shifts with mission critical
responsibilities and multi-million dollar budgets.

      Operations Manager for two 24 x 7 Data Centers of 20,000 sq. ft. mainframe NJ Data Center
       and 10,000 sq. ft. NYC World Trade Center distributed systems Data Center and hosting
      Responsible for all online mainframe, distributed systems availability and automated batch
       scheduling functions
      Developed and implemented various Operational procedures, monitoring tools, communication
       and escalation processes to automate key operations functions and incident escalation resulting
       in quicker restoration of services during outages
      Assigned to Salomon’s London Victoria Plaza location for two months to align London and NY
       IT operations organizations, shared support functions, tools and processes
      Implemented dotted line cross border functional reporting into me from London and Tokyo
       personnel while standardizing operational processes, tools and operational models resulting in
       multi-million dollar savings on headcount, licensing and maintenance support year on year
      Key leadership role in the amalgamation and transformation of multiple organizations through
       M&A between Salomon Brothers, Travelers Insurance and Citibank
      Leadership role in the strategy and execution of the relocation and migration of Salomon’s
       Rutherford NJ mainframe Data Center to NYC location
      Assigned to various leadership roles for mainframe and client/server DR planning and testing
       that facilitated traders and trading remote location facilities for DR testing and declaration of a

Senior Computer Operator, Shift Supervisor of Mainframe & Network Operations, 1987-1993

BMW OF NORTH AMERICA, Montvale NJ, 1985 – 1987
Computer Operator

Senior Computer Operations Instructor

Department Head of Computer Operations Program
Senior Computer Operator


Computer Processing Institute, East Hartford CT – Diploma MIS 1980-1981
University of New Haven, West Haven CT – Liberal Arts 1977-1980

                                  Affiliations and Certifications:
ISACA – Information System Audit and Control Association – International Member
CGEIT – Certified Governance of Enterprise IT – Member/Certification underway
CobiT – Control Objectives For Information and Related Technology – Certification
ITSMF – Information Technology Service Management Forum – Member
IEC – Infrastructure Executive Council - Member
ITIL – Information Technology Infrastructure Library - Certification

Description: Joseph Lembo is an Information Technology leader and consultant open to relocation Nationwide and Globally. He has a demonstrated track record of developing leading and implementing successful strategic and transformational IT initiatives. Joseph is a seasoned relationship manager with repeated success at all levels of internal and external organizations consistently uniting people to a consensus in the execution of business vision and objectives.