Market Service Agreement by jns12826


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									Education Overview to Voice over Internet Protocol
 Fact: Over 23% of North American Enterprises use VoIP

  Why? It’s better technology and saves them money!
               Today’s Agenda
 Who is Layer 2 Communications

 State of the VoIP Market

 What is a Hosted PBX

 Factors Impeding Adoption of VOIP

 Price comparison of traditional analog vs VoIP
How does one pronounce VoIP?
 There are three popular ways to say it, with none
  being a definitive "right" way. All are correct.
 Some people will use the full acronym, pronouncing
  each letter "V-O-I-P".
 Some people will use the first two words combined
  with IP (pronounced as separate letters). This is
  actually more like a phrase "Voice-Over-I-P".
 Some will say the acronym as a word, just as it
  sounds (like void only with a p at the end) "voyp".
Introduction to Voice Over I P
      Services we provide that makes us different?

   Houston Based Full Service Internet Service Provider (ISP)
   Multi-homed Layer 2 Network with Redundant Bandwidth Routes
   Carrier Class Voice over I.P. Origination & Termination
   Conference Bridge Teleconferencing Services
   Hosted Virtual PBX’s or Client Provisioned PBX Systems
   T1 Voice & Data Internet Circuit Provider
   Metro Ethernet Fiber Provisioning Point to Point Circuits
   Cabinet and Cage Space Co-location Services
   Managed Network Equipment & Server Services
   Web Domain, Database and Media Content Hosting
   Live Multicast & Unicast Content Delivery Network Delivery
   Web & Audio Conferencing
     State of the VoIP Market
 Small and medium-sized businesses (SMB)
  don’t get much of their VoIP capability from
  traditional telcos, just 14 percent, with most of
  the rest buying either directly from equipment
  vendors (39 percent) or VARs (20 percent).

 This is because the telcos don’t have their
  marketing story straight.
 Business VoIP Market Segment
 Regarding the business VoIP market, in early 2006,
  Yankee Group predicted a compound annual growth
  rate (CAGR) of 31.4 percent, adding that the market
  would reach nearly $3.3 billion in 2010.

 Deployment levels of VoIP decrease as company
  size increases.

 VoIP business is the most rapidly growing sector of
  the $1.2 trillion global telecom market and that
  market is projected to grow to $1.6 trillion by 2010.
At what stage is your company in the adoption of VoIP?
At what stage is your company in the adoption of IP PBX?
At what stage is your company in the adoption of hosted VoIP
and site-to-site WAN VoIP?
Linux Operating System
            This 555 seat, double
             deck Airbus A380, is the
             worlds largest jet, it
             uses Linux to run all of
             this plane’s instruments.
            Who wouldn’t feel safe
             using a phone system
             that utilizes an
             operating system just
             like this?
Want more examples
          The open operating
           system is used
           everywhere within
           NASA, from the
           space shuttle to the
           orbiting space
 Proprietary vs. Open Source
                These Systems are
                 proprietary. They each
                 are good with their own
Proprietary      strengths and

                Then there is the ―new
                 best of Breed‖

     Open ? What does that mean?
 It means you don’t have to pay your phone
  vendor huge licensing fee’s every year.
 It means, finally, you are in control.
 Your IT manager can even write his own
  code (for special applications) if needed…
 For the first time, You have all the choice’s.
                                                                       L2C Service Office
                                                                              MG        MG



                                                               VM            Ethernet

                                                                              Router     Router

vPBX                                                                                                                                             PBXi
                                            T1                                                             T1

                       Router                                                                                     Media            PRI

        Firewal                    Switch                                                               l
                                             IP Set   IP Set
                  Client                                                                          LAN
  LAN             Adapte
                    Digital      Analog
                    Set          Set                                                                                               Telephone
           What is a Hosted PBX?
1) Auto Attendant - Answer all calls professionally, without the
    need for a receptionist
2) Voicemail - Never full, Personal greetings, Email Notifications
3) Call Routing - Follow-me calling, Virtual extensions, Transfer
    calls to other extensions, the operator, voicemail, or a queue
4) User Experience - Caller ID/preview, Call screening, Do-not-
5) Record any call by pressing *1 (silently or announced)
6) Conferencing - Conference-on-demand, Every extension,
    Flexible security
7) Mail-only extensions - Play informational messages or just take
8) Music jukebox - Choose different songs in a variety of styles
9) Block calls to specific phone numbers, exchanges or area
Hosted PBX GUI’s
Hosted PBX Desk Top GUI
    Drag and Drop – It’s that’s easy !
   Telephone Choices & More


X-Lite Softphone
     Softphone Features & Benefits
   Intuitive interface is simple to use      Dial/Redial/Hang up
    with easy access to video                 Flash
   Contacts via sliding drawers "Tree"       Auto-answer
    menu for easy navigation
                                              Caller ID [SIP ID]
   Small Installer Footprint under 3MB       Call Timer
   Record Audio Mix Acoustic Echo            Silence Threshold
                                              Backspace/Clear/Delete
   Message Waiting Indicator
                                              Mute
   Audio Tuning Wizard
                                              Microphone & Speakers Levels
   Automatic Gain Control
                                              Microphone & Speakers Meters
   Audio Concealment Adaptive Jitter
    Buffer                                    Sound Device Selection
   Voice Activity Detection                  Direct IP to IP Calling
   Microphone & Speaker Device               Speed Dial
    Selector                                  Line Hold
   Call Forwarding & Voicemail               Line Transfer
   10 Party Conferencing                     Do Not Disturb
   Speakerphone Auto-conference              Inbound Call 'Ignore'
                                              Inbound Call 'Go to Voicemail'
      Too much technology out there?

   Confused?
   Resistant to change?
   Afraid of Change?
   Don’t want to spend the money?
   Don’t understand this new technology?
  4 Factors Impeding Adoption of VOIP

 Managed VoIP PBX offers are immature

 Migration is prolonged

 Converged networks require converged

 The math can be challenging
Factors Impeding Enterprise Adoption of VOIP

 Managed VoIP PBX offers are immature
   Not all facilities-based telecommunications
    services providers support the same IP
    PBX manufacturers, so choice is limited.
    More importantly, carrier support for inter-
    vendor feature interoperability is extremely
   SLAs are often very limited in scope "they
    are far from reassuring to a company
    seeking to outsource voice desktop
Factors Impeding Enterprise Adoption of VOIP

 Migration is prolonged
     Migration to VOIP is highly customized—it
      all starts with the legacy products, services
      and infrastructure currently in place.
     Each migration plan uses this as its
      foundation. Although customers prefer
      incremental change, upgrading legacy
      infrastructure, products and services are
      very great challenges.
Factors Impeding Enterprise Adoption of VOIP

 Converged networks require converged organizations
    Enterprises themselves stand in their own way. Inside
     an enterprise, employees who have different types of
     network expertise, such as voice versus data or LAN
     versus WAN, often reside in different organizations.
    Some may report to the CIO's organization, while others
     may report to the CFO's organization.
    But the nature of VoIP deployments and convergence
     requires that these groups all work seamlessly together.
     Often, companies find the optimal way to accomplish
     this is to reorganize. Such significant change takes time
     to identify, accomplish, and then move forward with key
     VoIP initiatives.
Factors Impeding Enterprise Adoption of VOIP

 The math can be challenging
    Companies that had assumed an easy back-
     of-the-envelope ROI for VOIP find that it's not
     a slam dunk.
    The payback window for IP PBXs typically
     ranges between 24 and 60 months. Since
     Hosted VOIP or managed IPT services can
     avoid many capital expenses, the window
     shrinks appreciably—which can provide them
     with a distinct financial advantage compared
     to owning IP PBXs.
Let’s do a math comparison
Service Provided                AT&T            L2C
Dedicated DID                   $57.70       $19.95
Dedicated Fax line              $32.25       $19.95
Hosted PBX                        N/A         $19.95
Voice Mail                      $16.03          N/C
Long Distance 223 vs 316        $16.44        $3.49
Taxes & other charges           $46.58        $12.43
Total Charges Compared          $169.00       $75.77
Over 55% reduction in telephone cost by utilizing VoIP
  versus an AT&T analog line.
Glossary of Acronyms
   ACD - Automatic Call Distribution
   CPE - Customer Premise Equipment
   IPT - IP Telephony
   PBX - Private Branch Exchange
   PSTN - Public Switch Telephone Network
   SIP - Session Initiation Protocol
   SLA - Service Level Agreement
   SPIT- Spam over Internet Telephony
   TDM - Time Division Multiplexing
   VoIP – Voice over I P
   WAN – Wide Area Network

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