ATTACHMENT A GUIDING PRINCIPLES FOR FRANCHISE REVIEW 1. Encourage a range of company sizes. The City values a range of company sizes, which would allow existing franchisees, regardless of size, to renew franchises, provided they meet all other criteria for renewal. Each franchisee would continue to provide service to existing customers. Franchisees have the right to sell their business after receiving the City Council’s consent. 2. Advance the City goal of reducing waste and increasing recycling rates. Implement expanded waste reduction and recycling programs. Collect increased volumes of recycling as public participation increases. 3. Provide exemplary customer service. Respond promptly to customers and City staff. Follow Residential Administrative Rules. Communicate effectively with customers. 4. Ensure efficient and safe operations. Conduct annual rate review process in a public process. Develop programs with an understanding of the impact on customer rates. Establish rates that provide the opportunity for franchisees to earn a reasonable operating margin. However, because costs and efficiencies vary among haulers, individual franchisees are not guaranteed a specific return. City Council makes final determination of programs and rates. 5. Implement environmental best practices. Develop mechanisms to encourage haulers to implement appropriate, cost- effective, environmental best management practices such as: o Using fuel efficient and reduced emission vehicles. o Trip reduction and efficient use of vehicles. o Green purchasing policies, such as recycled paper and energy efficient office equipment. ITEMS FOR FRANCHISE REVIEW General factors for consideration: System Review. o Performance of the franchise system for the collection of Solid Waste, Recycling and Yard Debris; o System performance indicators, including volumes of solid waste disposal and recycling, and overall rates of participation in recycling; o Measurements of customer satisfaction, including but not limited to customer concerns, results of public surveys, and system compliance issues; o Comparative analysis of programs for Solid Waste, Recycling and Yard Debris collection used in other cities, including but not limited to system features, program costs, funding mechanisms and overall rates of participation in recycling; and, o Whether renewal of the franchise system is in the overall public interest. Performance of Grantee. o Grantee’s performance of its obligations and responsibilities under this franchise, including Grantee’s technical and financial abilities to perform; o Grantee’s responsiveness to customer communications with the City; o Grantee’s ability to provide evidence of insurability; and, o Whether renewal of Grantee’s franchise is in the public interest. Additional items for consideration may include addressing expiration of Recycling District requirement, as well as future provisions for compostables collection and disaster response procedures.
Pages to are hidden for
"Guiding Principles for Franchise Review"Please download to view full document