Jive, also known as Jive. One of Latin dance, with J said. Jive was originally a cowboy dance tap dance, popular in the 20 Century, thirties. During World War II, American soldiers will Jive to Britain, due to the effects of war, people's emotions are running high and time is swift, leading to the development of cowboy dance crazy proportions.
Jive Forums data sheet Jive Forums is the market leader For enterprise Forum soFtware With over 1,400 customers worldwide, including support centers, developer communities, and social networks, Jive Forums has been setting the industry standard for how customers and employees find answers, collaborate, and share knowledge. Jive Forums is the only J2EE, open architecture, standards based solution on the market today. Our product gives you the flexibility to plug-and-play with its deep off-the shelf feature set or customize it to meet your specific needs. Don’t just take our word for it. Leading companies using Jive Forums include Sun, Oracle, Siemens, SAP, IBM, Autodesk, Apple, Amazon, Citrix, Symantec, EMC, Army, PWC and GE. whY Jive Forums? Unique Feature Set: Allows customers to search for answers, discuss common issues and topics, post questions to the community, escalate questions to experts, and gain status. keY BeneFits Valuable Customer Self-Service: Jive Forums gives you the Proven Experience: Used by thousands of organizations power of a full-featured forums solution so that your customers around the world, Jive Forums is the most flexible and reliable can share knowledge and find the answers they need. discussion forum software in the market. Customers include Sun, Oracle, Autodesk, Comcast, Veritas, IBM, Merck, Siemens, Reduce Costs: Phone and email resolution can cost between SAP, VMWare, RIM and Disney. $30 and $100 per incident. Adding customer communities can redirect more than 30% of incoming requests to a cost per resolution of several dollars. Open Architecture: A pure J2EE application with an open, flexible architecture that integrates seamlessly into existing support Build a Knowledge Base: Jive Software’s solution captures environments. reusable content from all the interactions, so you have a growing archive of answers for your users to search through. Measurable Results: Reporting tools shed light on resolutions, escalations, common issues, and overall savings. Improve Satisfaction: Providing access to expert users will increase their satisfaction levels and loyalty and likelihood of purchase. salesForCe inteGration powerFul Features • Questions posted to the forums automatically generate a Jive Forums extends discussion capabilities for support new case in the Salesforce case management system environments to give the maximum flexibility and power. • Registration of new users in the forums creates a lead in Features include: Salesforce Status Levels: Rank users in the community based on statistics • Unanswered forums questions are escalated within the such as number of questions answered. salesforce case management system to ensure timely resolution Escalation: Escalate unanswered questions to internal experts. • Cases are closed automatically when a question is marked as answered within the forums Reward System: Users can reward each other answering • Forums discussion thread is synchronized with Salesforce questions or providing helpful information. case management comments Jive Forums data sheet data s h e e t keY enterprise Features Web-based Administration Tool: The Admin Tool makes it sCreenshots easy to delete, edit and move messages, manage permis- sion-levels and organize the hierarchy of categories and forums. Expert Search: Allows community members to locate other members by searching through basic information such as name or email address, or perform more complex searches through extended profile fields. Threaded, Flat, and Tree Mode: Messages can be viewed in several different modes: flat mode lists messages in chrono- logical order, threaded messages are grouped by a specific Figure 1: Salesforce Integration subject, and Tree mode shows one message per page with a tree structure for other messages in that topic. Search: The integrated search engine filters information by date, user, forum, and category. Email Notifications: Users are notified by email or the web when information is updated. File Attachments: Attach documents, images and other files to messages. File attachments can be screened for viruses. Permissions-based Security: Restrict users or groups from reading forums, creating new topics, or posting messages. Moderation Support: Screen and edit messages before they Figure 2: Status Levels are posted. arChiteCture Jive Forums is a 100% Java application that leverages server-side technologies such as Servlets, JSP, and JDBC. Cluster multiple instances to increase fault tolerance and scalability (with Tangosol Coherence® Technology). Customize the entire look and function of Jive Forums through skins technology. Jive Forums can use an existing LDAP or external directory for authentication and for storing all user data. Figure 3: Unresolved / Resolved Questions sYstem reQuirements Server: Any platform with Java and any app server with Servlet 2.3 and JSP 1.2 support. 317 SW Alder, Suite 500, Portland, OR 97204 • Tel: 503 295 3700 • Fax: 503 961 1047 Sales: 877 495 3700 • www.jivesoftware.com • firstname.lastname@example.org
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