POSITION TITLE: ACCOUNT ANALYST
DIVISION: CLARK CONSULTING
DEPARTMENT: CLIENT SERVICES
MANAGER TITLE POSITION ACCOUNT MANAGER
JOB STATUS: EXEMPT
CLIENTS: Clark Consulting Clients, Participants, Account Managers, VP
Client Service, CRMs, and Consultants
EDUCATION: Bachelor’s degree in Business, Finance Economics, Accounting, Math or
equivalent combination of education and work experience. Hold or be able to
obtain Group 1and/or Life Licenses within six months of hire and FNRA Series 6
and/or 7 & 63 licensing within one year of hire, if applicable.
EXPERIENCE: Two years successful work experience, preferably with a financial background.
CRITICAL A thorough understanding of the time value of money and its relationship to
REQUIREMENTS: accounting and financial transactions and processes is considered a plus.
Strong working knowledge of basic life insurance and non-qualified employee
benefit plan design and financial plan analysis is considered a plus.
Proficiency with Microsoft Office, with the ability to understand, creates, and uses
complex Excel spreadsheets, mathematical formulas and calculations. Experience
in Crystal Reports is a plus.
Ability to pay careful attention to detail and to accuracy of work, ensuring that all
deliverables meet client expectations.
Excellent analytical and problem solving skills with strong attention to detail.
Must take ownership and initiative to ensure client expectations are met, including
follow through, follow up, and understanding when and how to involve others.
Able to effectively communicate with individuals at all levels within the
organization and external clients to express ideas, seek/convey information,
exchange points of view and negotiate resolutions.
Ability to work in a team environment while demonstrating leadership skills, such
as actively participating in meetings, offering process improvement suggestions,
serving as a reliable resource for other Analysts, and taking on and completing
special projects as requested.
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Ability to train lesser experienced associates.
JOB Telephone communications: As required and as frequently as daily
Computer work: Moderate to heavy
Other: Lifting minimal/constant sitting/significant
PERFORMANCE Minimum of annual evaluation by Account Manager with input from staff and
EVALUATION: measured results.
TRAINING: Clark Consulting promotes individual effort toward continuous learning in
connection with business operations, including related compliance matters, whether
training may be provided by Clark Consulting or through outside vendors.
GOAL OF THE JOB: To ensure the day-to-day administration of client insurance and non-
qualified benefit plans meets client expectations.
MAJOR AREAS OF ACCOUNTABILITY
I Client, Participant, CRM and Consultant Relations
Conduct administrative correspondence with clients, CRMs, Consultants, and participants on
assigned cases; make & receive telephone calls as needed; compose or review written client &
participant correspondence as directed; may present written communications to Account
Manager for final approval; may deal independently with Consultants on daily administrative
issues at the Account Manager’s discretion.
Communicates with internal and external contacts in a professional, effective manner.
Discuss and resolve most day-to-day administration issues with limited help from Account
Manager; understands when to involve Account Manager or CRM on new cases or on more
complex administrative matters such as legal, tax, or sensitive client issues.
May attend client meetings on-site or travel off-site, with the Account Manager or CRM, at
Account Manager / CRM / Vice President Client Services discretion. Assist with preparation for
the client meetings and prepare post-meeting summary.
Assist Account Manager in identifying requirements to secure or produce plan enrollment
materials for client and participants; direct Account Representative in the assembly of enrollment
materials; verify accuracy & completeness of materials prior to shipment, if applicable.
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II Financial Analysis/Auditing
Create and analyze cash value reports, separate account expense detail reports, separate account
quarterly reports – asset listings, risk based capital analysis and crediting rate calculations, if
Audit of all insurance, benefit, & ad hoc reports for assigned plans prior to mailing to client.
Validate and analyze current and year to date yields by reviewing policy level data, product data,
and carrier specific rules and rationale for setting rates and associated fees if applicable. Ensure
the accuracy of policy data by researching carrier and internal system discrepancies and detect
and troubleshoot errors.
Audit reports prepared by Account Representative or other team members; effectively
communicate to report generator regarding discrepancies or errors in order to achieve error-free
document, if applicable.
Actively work with the Design Analyst and Account Manager in the preparation and analysis of
financial reprojections of insurance and benefit plans, including auditing of reprojections before
presentation to client or consultant.
III Plan Maintenance
Responsible for creating the client reporting calendar following plan implementation, if
applicable. Gather policy data and create database files for newly issued wires and takeovers.
Obtain policy information from insurance carriers through carrier analysts as needed.
Provide support to Account Manager and CRM in the preparation of Annual Reviews, analyzing
in force policy performance and determining options with regard to potential 1035 exchange, if
Provide information needed from Client Service for the CRM or Consultant to enable additional
plans and / or participants to be added for existing clients.
Maintain compliance files for assigned variable insurance plans in accord with Broker/Dealer
procedures; may file (in an accurate & timely fashion) case specific paper documentation in filing
cabinets or maintain similar database of electronic files, if applicable.
Read and interpret plan documents to ensure plan is being administered accordingly with limited
help from Account Manager.
Set up plans on the administration system; define plan parameters & calculations in the system in
accordance with plan document; may confer with Account Manager for new or unique issues, if
Coordinate, collect, maintain and prepare ongoing insurance and benefit reports, case
documentation, meeting notes and file maintenance.
Responsible for producing ad hoc reporting of assigned benefit plans and insurance, with limited
help from Account Manager; may include, for example, participant lists or detailed plan data such
as benefit/insurance/historical/projected or other plan specific values.
Demonstrate strong knowledge of life insurance and non-qualified employee benefit plans by
producing accurate reports, identifying plan discrepancies, and correcting errors.
Demonstrate strong knowledge of proprietary software.
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Remain openly available as a knowledge resource (“go to” person) to other team members for
plan administration issues.
Assist with training of subordinate positions, if applicable.
Able to perform any subordinate position responsibilities (Account Rep, Sr. Account Rep,
Associate Account Analyst) to ensure all client expectations are met, if applicable.
Act as a role model to other team members by: displaying professionalism in personal attire and
manner; conducting effective, productive, and respectful work relationships in all business
interactions; displaying a positive, adaptive attitude; and exhibiting respect for other’s time
through punctuality, dependability, and effective communications.
Fulfill additional roles and responsibilities as defined by Account Manager.
V Technical Expertise and Industry Knowledge
Develop a broad understanding of the client relationship process for the long-term servicing of
Be able to apply the impact of current and new guidance in the areas of taxation accounting
regulatory compliance and other legislation.
Maintain an in-depth knowledge of life insurance including basic product structure and design,
general and separate account, portfolio and new money crediting methodologies, modified
endowment contracts, underwriting guidelines, insurable interest and impact of 1035 exchanges
or change of insureds.
VI Customer Service
Demonstrates excellent customer service with internal and external clients.
Recognizes opportunities for increased efficiencies in customer service model and is willing to
embrace change by implementing appropriate processes to optimize performance.
Responds quickly to customer needs and honors commitments made to clients.
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– Critical Thinking
Pays careful attention to details & to work accuracy. Uses logic & reasoning to accomplish tasks,
analyze problems & solutions, assess risks, and to reach sound conclusions.
Manipulates multiple ideas, data, & tasks in order to set priorities, plan ahead, meet deadlines,
anticipate variables, and to achieve optimum results.
Proactively takes ownership & initiative to accomplish tasks, follows through & follows up,
understands when & how to involve others. Honors commitments to perform work, and accepts
responsibility for outcomes & results.
– Personal Credibility
Models high ethical standards, establishes and maintains all business relationships on the basis of
integrity & trust.
– Oral & Written Communications
Effectively expresses ideas, conveys/seeks information, exchanges points of view, or negotiates
resolutions in interactions with Clark Consulting employees, outside resources, vendors, and clients.
Maintains 100% confidentiality with regard to corporate and client information.
– Licensing & Certification
Obtains & maintains any and all licenses & certifications deemed necessary by Clark Consulting to
be in compliance with local, state, or federal regulations in order to perform the duties of the job.
Maintains a positive attitude toward work and readily assimilates changes.
– Personal Presentation & Conduct
Displays appropriate professional presentation in personal attire and manner. Conducts effective,
productive, and respectful work relationships in all business interactions.
Works consistently to achieve team performance targets and goals, while actively contributing to the
overall success of the team. Shares important and relevant information with the team in order to
raise the performance of the entire team without specific regard to personal reward. Appreciates the
individual differences that each team member possesses and is willing to adapt own personal style to
capitalize on unique talents that the team can provide.
– Time Management
Values punctuality, attendance, & the worth of Company time, communicate planned & unplanned
absences in accordance with company procedure.
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This position description is a summary of the job duties and requirements that are essential to the evaluation of the
job. It is not intended to be complete in every detail. Individuals classified in this job are expected to perform all
of the duties involved and, on occasion, may be required to perform functions of a higher or lower skill level not
included in this description. Duties and responsibilities may be added, deleted, or changed at any time at the
discretion of management, formally or informally, either verbally or in writing.
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