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					                             STUDENT AFFAIRS DIVISION
                            ANNUAL REPORT FOR 2003-2004

                             INTRODUCTION BY DEPARTMENT:

Department of Residential Living unit highlights for 2003-04 include: management of record enrollment
and residency in Fall semester 2003, including management of facilities, implementation of, and cycling
out of, temporary rooms, residence life support of students in temporary spaces and all students during a
crowded period; implementation of campus-wide and building programming initiatives in support of
Athletics, Academics, Advising and other departments within Student Affairs; increased number and
quality of programs offered by student staff
Continued work on Affinity complex (252 beds) preparation/coordination
Preparations continued for Central Drive Hall and Faculty In Residence
Satisfaction ratings fall semester and spring – through planning; better training of staff; better supervision
of student staff; better selection process for student staff
Demonstrated improved crisis management response
Increased communication and involvement within department at all levels of staff
Increase in quality, both academically and job performance, of student staff
Increased attention to Assignments, resulting in better matching of students as roommates, more attention
to special requests and fewer room changes.
Won bid to host state-wide RA Drive-In conference (scheduled for November 2004)
Support of increased emphasis on academic collaboration resulted in increased faculty presence in
residence halls, including Learning Communities support and approximately 30 other faculty members
presenting programs
Coordinated, through Facilities Management, 2937 maintenance work orders.
Completed 2562 in-house (departmental) maintenance work orders.
Facilitated 192 maintenance work orders for auxiliary related services such as telephone and

The Ramsey Regional Activity Center experienced a noticeable increase in customer usage this year.
There was a total attendance of 139,557 for the various events hosted an increase of more 1000 customers
from last year. Some of the highlights included, a concert by a national top ten grossing artist, a total of
three major concerts ranging from gospel to urban. Usage by student groups also increased this year from
76 events to 84 with a total attendance of 7264. The Ramsey Center continues to encourage and make
available the center for use by WCU’s student groups. Also, our staff participated in numerous programs
across campus by providing staff and technical support. Last, the Ramsey Center staff provided
successful leadership for the 2nd annual CulloWHEE! ArtsFest.

Sport clubs grew considerably in 2003-2004. There were ten active clubs which consisted of a total of
over 200 members. These men’s, women’s and coed clubs participated in over 50 events on and off
campus. A Sport Club Council (SCC) was formed consisting of at least one representative from each sport
club. Besides providing a medium of exchange of information regarding club guidelines and procedures,
one of the SCC main tasks was to allocate funds for 2004-2005 through budget requests and hearings.

Multicultural Affairs had a very successful year. I am extremely happy to announce that over 125 cultural
and educational programs and activities were coordinated through the Office of Multicultural Affairs this
year. We are pleased to have been extremely instrumental in the development of the new Safe Zone
Project. To date we have over 90 trained safe zone members. Collaborative relationships with Academic
Affairs were enhanced as I served on the College of Education & Allied Professionals diversity task force.
Also, the collaboration was enhanced by a conscientious effort to have a member from the faculty to serve
on the Diversity Week, Kwanzaa, Martin Luther King Jr. Week, and Black History Month Committees.
We also went into 17 different academic classrooms to conduct and/or inform them about the different
diverse plans and services that the Office of Multicultural offers. Multicultural Affairs was recognized for
having the most students attend the Southeastern African American Leadership Conference (22) in its 11
year history. Stompfest 2003 was a success because of the diverse student and campus community that we
were able to target and we were able to generate positive revenue for OES. The Inspirational Choir
participated in over 45 programs on/ off campus, and one of the major highlights was performing at Elon
University during their Praise Fest where there were over 10 colleges and universities were represented.
The event that we are most proud of this year is the Cornel West Lecture. Over 500 people attended the
event including students from Johnson C. Smith, Warren Wilson, App. State, UNC Asheville and NC

Health Services:
 The health center moved into our newly renovated facilities this year. All staff participated in the design
and relocation and have ownership in the facility. The team gladly worked many hours to ensure that the
facilities were ready for the students. We have had many challenges with the facilities and everyone
worked as a team to solve problems. The team has greater dedication to the health center and the quality
of patient care. The team has experienced record number of patients with more complicated health
problems. We have focused our energy to promoting wellness and quality care. The entire staff are move
visible on campus and students are more actively involved with our staff. Internal satisfaction surveys are
greater than 90% in most all areas. The team has worked extensively on external accreditation which has
improved our processes, quality of care, and learning outcomes. The team supports the learning outcome
process extensively and data indicates that student’s learning outcomes are being met. They also have a
greater dedication to the campus community at large. The wellness outreach for students, faculty and staff
has been outstanding. The team has adopted the principles of the healthy people 2010 and healthy campus
2010. The center primarily operates under these objectives, patient needs and expectations and the
medical standards of practice. The clinic has a structured social norm campaign and the health of our
students is being evaluated extensively to enhance programming. The center is focused on changing
student’s behavior as it relates to responsible living practices. The health center has greatly improved its
efficiency and has reduced costs without jeopardizing the quality of care.

UC :
The University Center had a busy year preparing for and celebrating the grand opening of the 34,000
square foot addition. LMP, Women’s Center, Greek Life and LCE produced more than 150 programs; UC
staff and students hosted the NC Lead student leadership conference; close to 3,000 reservations were
made; Greek Life Village began construction and planning for two leadership living learning communities
is in full swing.

The Upward Bound Math and Science Regional Center has refined our tracking and follow-up via local
and regional visits. The director visited alumni and potential new students/staff in Mississippi in the
spring, and the assistant director has increased the number of local school visits to follow up and recruit.
We are actively involved in USI 130 by teaching sections of that course. We have started to strengthen
our summer service-learning component and move from the realm of community service towards the
service learning end of the spectrum. We hosted 3 high school students for the spring 04 undergraduate
expo and the director will serve on the committee for the expo next year. The director is serving on the
First Annual Regional Science Symposium to be held in Atlanta this summer.

The Fitness Center experienced a successful 2003-2004 fiscal year with approximately 15,000 visits by
students, faculty, staff, spouses/dependents and guests. A variety of programs and services were offered
by the Fitness Center including: land & water aerobics, personal training, fitness assessments, body
composition analysis and various educational fitness programs. An Automated External Defibrillator
(AED) was installed in the Fitness Center portion of Reid Gym, and Fitness Center employees were
certified and trained on how to use this device. A Personal Fitness Trainer Certification was successfully
offered at the Fitness Center with three Fitness Center employees receiving their certifications.
Additionally, several large pieces of fitness equipment were added to the Fitness Center’s array of
exercise equipment including a top-of-the-line Life Fitness Treadmill and Cross-trainer. An upgraded
stereo system was installed to improve patrons’ workout experience. The Fitness Director and Assistant
Fitness Director attended the Athletic Business Expo and NIRSA National Conference to gather
information necessary for the development of the new Student Recreation Center.


Moved into renovated Bird Building
Obtained new grant funded Alcohol Campus/Community Organizer position
Enhanced collaboration with Academic Affairs faculty and administration through course groups,
   consultations, committees, and shared programs
Upgraded Center website, increased use of electronic communication with students, and implemented new
   computer scheduling, case management, and data analysis software
Further developed peer educator (Campus Related Education and Wellness) alcohol and wellness programs
   and activities
Further developed and gathered learning outcomes and satisfaction data from students receiving individual
Updated comprehensive Eating Disorder Treatment Team protocols
Developed new Relationship, Self Esteem, Substance Abuse Recovery, (4) Learning Contract, and (2)
   freshmen orientation (USI 130) semester-long groups
Took major role in writing the curriculum and providing five Safe Zone lesbian-gay-bisexual trainings of
   staff, students, and faculty
Completed over 200 interviews, presentations, and programs with campus and community leaders and groups
   to assess the alcohol issues and development of environmental intervention strategies to diminish alcohol
   binge drinking and other consequences
Provided over 20 alcohol related programs to over 2000 students through Alcohol Awareness Week, Alcohol
   Screening Days, and classroom/residence hall/organization presentations
Co-sponsored Crystal Meth panel for campus
Provided 10 programs or presentations on sexual and/or physical assault and anger management/non-violence
   to over 300 students
Facilitated multicultural interventions and programs for Native American, African American, and LGBT
Facilitated multiple interventions for groups traumatized by fires set in Scott Hall

Significant Highlights:

The Educational Talent Search Project was funded at $331,820. We closed our grant with the Cherokee
Preservation Foundation at $4,675. Also, the Lewis and Clark Expedition of Rediscovery was completed
during early summer. Eight students from Talent Search traveled over 450 miles by bike as they retraced
the original expedition form St. Louis Missouri to Yankton, South Dakota. Part II of this expeditionary
learning program will continue this summer. The Cherokee Elder Council was established this year.
Elders provided a needed perspective to our students about their education. We were able to fund a
transportable computer classroom for Nantahala School and Hiwasee Dam Middle school students with
wireless internet connection and 12 laptop computers.

The last reporting period we served 903 participants ages 11-28 in 15 target schools.
Other highlights:
• 99% high school retention (expected based on past performance and Project Objectives)
• 98% high school graduation (expected based on past performance and Project Objectives)
• 75.5% college enrollment rate (expected based on past performance and Project Objectives)

Overview and Highlights:

Significant highlights of the Office for Student Judicial Affairs for 2003-2004: During the 03-04
academic year, we created 817 files. We had 34 cases in Summer 2003, 470 cases in Fall 2003 and 313
cases in Spring 2004. (Cases do not necessarily mean a finding of responsibility, in some cases charges
were dropped after further investigation). Clearly, our caseload has continued to increase. In addition, we
processed 89 admission applications where student indicated they had a conviction other than a traffic
violation. We continue to see significant increases in fighting, threatening and inappropriate behavior,
drug use/paraphernalia possession and underage alcohol consumption (too often requiring medical
attention). I continue to believe some of the increase can be attributed to better reporting and follow
through as we recruit more qualified Resident Directors, as well as better training of the Residential
Living Staff. In addition, as we continue to increase enrollment, we will continue to see our caseload
increase, as first year students are our largest offending population. We have also improved our follow up
on off campus issues which need to be addressed by the University. Fraternity and Sorority misconduct
continues to be addressed by our office, with 7 cases being addressed. Disruptive students in the
classroom and academic integrity issues were up as well – with 35 formal Academic Integrity cases for
the year. Mediation services were utilized by 2 students as well. SJA recruited new members for the
Student Hearing Board and had a panel of nine members. The last of our founding SHB members have
just graduated but we will retain a few as graduate students. Campus Mediation Outreach (CMO)
continues to be on our minds, but we have had issues regarding organization and have struggled to work
that program into our normal workload. SJA presented numerous programs (as noted in the annual
report) for USI 130 classes, Athletics, Greeks and Faculty. SJA also participated in the training of RA,
RD and AC staff with Residential Living. SJA developed an Academic Integrity Faculty Fellow position
and will have Bruce Carroll from Political Science serving in its inaugural post for the 2004-2005
academic year. In addition, we have planned a Academic Integrity Conference featuring Gary Pavela,
Don McCabe and Karen Boyd on August 19, 2004. We are anticipating 125 folks from WCU and other
North Carolina schools (and some folks from GA and TN). SJA also expanded its committee
involvement to include the First Year Cabinet and numerous search committees. The Director of SJA
serves as Secretary on the Board of Directors for the Association for Student Judicial Affairs. The
Director of SJA also served as Co-Chair of Interview Services for the American College Personnel
Association and has been asked to continue in that capacity for the next year.

A. Strategic Goal: Create unique student learning opportunities such as fostering innovative
scholarship, academic collaboration, internships, and performance and service learning

   1.   Continue to support USI 130 instructional model in conjunction with Enrollment
        Management; explore alternatives for participation; and attempt to provide instructors
        from the division based on interest.

RL: Provided one (1) instructor for USI 130 course in Fall 2003; additional presentations made to USI
130 on alcohol, student involvement, drug education, personal health issues and other topics.

Ramsey: No progress

Intramural: No progress

Multicultural: Served as an instructor for the USI 130 course-PROJECT CARE section. Also, presented
Diversity Awareness sessions in ten different USI classes.

Health Svc: The health center continues to support the USI instructional model
1 Nutritionist taught one session and was a guest presenter for 3 different USI classes
2 Wellness coordinator did 9 guest presentations in different USI classes (sexual responsibility, alcohol
   and drugs, relationship violence, etc.)
3 The presentations were consistent with the healthy campus 2010 model and social norm campaign
4 Director was a guest presenter in 2 USI classes.

UC: Leigh Jackson, Rebecca Caldwell and Ryan Williams spoke to numerous classes.

Results: Director co-taught one section with Director of Enrollment Management in fall 03 and will teach
one section fall 04. Assistant director will become involved in fall 05.

FC: No progress

Staff taught one course. Initiated additional group format where interns facilitated two weekly groups.

Served as guest speaker for 16 USI 130 classes, with lessons focusing on values, ethics, leadership, Code
of Conduct, personal responsibility and related areas.

Served as a guest speaker for 3 freshman seminar/learning community classes, focusing on values,
ethics, leadership, Code of Conduct, personal responsibility and related areas.

Serve as resource, as needed, for USI 130 instructors and other faculty on various topics for presentation
in their classes, as well as addressing student needs or concerns.

   2.   Continue to support undergraduate research efforts within the division and related
        presentations at the Undergraduate Expo; encourage all student affairs personnel to
        sponsor student presentations.

Ramsey: No Progress

Intramural: No progress

Health Svc.
The health center did not participate in the undergraduate expo this year.

Jennifer Belyeu, sponsored by Julie Walters-Steele, presented “Hosting NCLEAD: A lesson in
leadership” at this year’s Undergraduate Expo. The University Center also supported the Undergraduate
Expo by providing rooms and services to presenters

Results: UBMS hosted 3 students for UG expo in the Spring of 04. Director will serve on committee for
Spring 05 expo

FC: No progress

Information research and projects were supported for 20 students seeking and receiving help with their
course projects. A graduate counseling intern presented on “Gender Variance” at the ACPA national
conference. A graduate psychology intern presented on Binge Drinking and Multiculturalism at the
regional Southeastern Psychological Association. Staff supported and helped train BGLAD and Safe Zone
students to present workshops and participate in NCLEAD conference.

Served as guest speaker for 16 USI 130 classes, with lessons focusing on values, ethics, leadership, Code
of Conduct, personal responsibility and related areas.

Served as a guest speaker for 3 freshman seminar/learning community classes, focusing on values, ethics,
leadership, Code of Conduct, personal responsibility and related areas.

Serve as resource, as needed, for USI 130 instructors and other faculty on various topics for presentation
in their classes, as well as addressing student needs or concerns.

   3.   Continue to conduct collaborative efforts with the Faculty Center for Excellence in
        Teaching and Learning through the Task Force on Student Learning.

Provided support for Learning Communities in residence halls.
Worked with Faculty Center for Excellence in Teaching to facilitate electronic resources related to
Learning Communities.
Worked with Faculty Center for Excellence in Teaching and Hunter Library staff to provide Reference on
the Run in residence halls.

Ramsey: No Progress

Intramural: No progress

Health Svc.
The health center has 2 staff members (Karen White and Cari Egbert) on this task force. These individuals
will continue to work with the task force.

Rebecca Caldwell and Linda Riouff served on the Task Force on Student Learning and Rebecca Caldwell
served on the advisory board for the Faculty Center for Excellence in Teaching

FC: No progress

The Center continued its annual Psychological and Medical Issues panel program which is co-sponsored each year
with Health Services and the Faculty Center. “Alcohol, Violence, and Sexual Relationships” was presented in the
fall and “Crystal Meth” was presented in the spring. There was collaboration with the Faculty Center on the Web
Development Committee

Assisted faculty center with information on academic dishonesty as part of the Fall Teach-In.

Participated in New Faculty Orientation, focusing on academic dishonesty and classroom behavior

Provided resources and support for faculty on issues related to academic integrity, classroom behavior,
and disruptive students.

Distributed a brochure on Dealing with Disruptive Students to all faculty.

Co-presented two Brown Bag Lunch programs on Academic Integrity.

Created and implemented an Academic Integrity Faculty Fellow position, with Bruce Carroll serving in
that role for 2004-2005.

Successfully planned an Academic Integrity Conference scheduled for August 19, 2004.

   4.   Expand collaborative efforts with faculty and academic departments
RL: Worked closely with Learning Community faculty to co-program and provide support for out-of-
class experiences for students.
Provided alternative meeting space for faculty, outside of academic buildings, to hold class meetings,
study sessions, and to show movies or film clips related to class work.
Provided representation on the First Year Cabinet.
Worked closely with Advising Center to communicate registration and advising process to students
during spring semester.

The Ramsey Center collaborated with faculty and academic departments in many in many ways this year.
We assisted in planning with:
• Catching The American Dream sponsored by The Public Policy Institute;
• Worked with Bob Buckner and the Music Department for the Marching Band Invitational;
• Foreign Language Competition, Math Competition, 2 day Science Fair, and the Odyssey of the Mind
• Classroom space was provided for Health and Human Performance and for Communications and
   Theatre Arts;
• Worked with the Chancellor’s office to produce three Commencement Ceremonies;
• Provided space for College of Arts and Sciences to display department information during
   CulloWHEE ArtsFest;
• Involved different faculty members on the current CulloWHEE ArtsFest committee;
• Provided opportunity for four Sports Management interns;
• Jim Irvin and Craig Haskett provided technical support for the four mainstage theatre productions;
• Jeff Hagberg provided audio support for various functions across campus.

The Intramural Department collaborates with the Health and Human Performance department in
providing opportunities for interns in Sport Management, Parks and Recreation, and Physical Education
Intramurals provides practical ‘on field’ opportunities for students in fall semester class SM 315.

We have been into 13 academic classrooms to do a variety of diversity presentations. We have also
worked with the College of Education on the diversity committee. We work in collaboration this semester
with the English department to receive funding from the visiting scholars program so that we could bring
guest speakers Dr. Cornell West to campus.

Health Svc.
The health center has made great strides in working with the faculty and other academic departments. Cari
Egbert, Debbie Beck and Karen White have worked with the faculty to address the views the campus may
have about alcohol on campus. We are partnering with faculty to be part of the course objectives in
several Health 123 classes. We have attended 3 faculty meetings to let them know we are available to
assist in them in “responsible living” activities. We presented the alcohol social norm campaign in two
classrooms (as part of course) during Spring semester. We provided guest presentations to 8 Health 123
classes. We have at least 3 active faculty members on the wellness council and are also on sub-
committees for the healthy campus 2010 model. We continue to provide clinical rotations/observations
with the following academic programs: nursing, nurse practitioner, health information/management,
physical therapy, and most recent we will begin accepting sports medicine students for clinical rotations.
We have pre

The University Center staff made great strides in collaborative efforts this year including:
• Jeff Hughes and TV62 collaborated with the Communication Department on special programs and
   Padraig Acheson greed to serve as faculty advisor to TV62;
• Rebecca Caldwell collaborated with the Communication Department to coordinate the highly successful
   production of Vagina Monologues;
• Rebecca Caldwell collaborated with Political Science and Public Affairs to bring Peggy Seegar to
• The University Center was host to the annual Student Art Sale;
• Leigh Jackson collaborated with Parks and Recreation on numerous activities.
• Base Camp Cullowhee facilitated programs for English classes, USI classes and Residential Living;
• The University Center hosted special presentations and displays of work done by English classes;
• The University Center invited faculty to participate in the Ribbon Tying Ceremony and involved the
  Gamelan Group and a faculty trio in this event;
• Beth Johnson collaborated with the Art Department on student art displays in the Chelsea Gallery;
• Beth Johnson collaborated with art faculty and students in the purchase award competition for art for
   the University Center;
• The University Center hosted a discussion panel on the movie, “The Passion of Christ,” featuring
 Western Carolina University faculty members and a visiting lecturer from Appalachian State University;
• Last Minute Production collaborated with faculty and staff to present films during Black History Month
   and Women's History Month;
• The University Center assisted with Hunter Library’s “Reference on the Run” program;
• Ryan Williams assisted with coordination of a Toga Party with the Theater Department for the opening
   night of “A Funny Thing Happened on the Way to the Forum;”
• Dianne Harris and Beth Johnson coordinated production of the Madrigal Dinners in collaboration with
  the Music Department;
• LCE collaborates with academic departments by inviting faculty to serve on the committee and in
  sponsoring events. Highlights this year were with Communication and Theater Department for dance
  workshop with Benoit Bourque; Collaborative effort with the English Department to bring Sonia
  Sanchez during the Spring Literary Festival sponsored; and classes from the English, Philosophy and
  Religion, History, Art, Anthropology, Dance, Music, and Political Science departments attended the
  Tibetan Monks Sand Mandala.
• The University Center collaborates through the Media Board with the English Department and
   Communication, Theatre and Dance departments.
• The University Center collaborates with the Music department during Homecoming.

Results: We continue to work closely with faculty and academic departments (e.g. biology, math and
environmental health) as they assist us with our summer program by providing consultation and
resources. This summer our staff will include a member of the geosciences faculty. We presented a
program for students and potential staff during the spring 04 regional science fair sponsored by the
biology department.

The Fitness Center served as an apprenticeship sight for 5 Health & Human Performance
students in the Sport Management program.
The Fitness Center also provided collaborative efforts with the Health 123 and    Nutrition/Wellness
classes by assisting with and providing fitness assessments.
A group of Physical Therapy graduate students also utilized the Fitness Center for a research project by
providing a Spotting Techniques In-Service Training for Fitness Center employees. Numerous fitness
classes were taught by the Fitness Director and Fitness Center instructors for the Health & Human
Performance and Health Sciences Departments.
The Senior Fitness Program provided by the Fitness Center is also a collaborative effort with the Physical
Therapy Department.
A Personal Fitness Trainer Certification was offered by the Fitness Director with the help of Physical
Therapy and Health & Human Performance Students for testing procedures.

Collaborative efforts were enhanced with the Psychology Dept. through the Psychological Services Clinic
testing of referred students; with the Counseling Dept. through leading Learning Contract groups and
membership on the Counselor Advisory Committee; and with the Social Work and School Psychology
Dept.’s through the development of internships and practicums. The following committees chaired by
Center staff enhanced collaboration with faculty and academic departments: Eating Disorders Treatment
Team with Nutrition faculty; Alcohol and Drug Task Force with Office of Academic Affairs, College of
Arts and Science and Business School administration, Academic Advising; and Safe Zone training with
faculty from Social Work, English, Counseling, Health and Human Performance.

Action Taken:
Health and Human Performance; Use of the climbing spire.
Physical Therapy Dept.; Job shadow with Professor Jay Schifers.

Participated in New Faculty Orientation, focusing on academic dishonesty and classroom behavior

Assisted faculty center with information on academic dishonesty as part of the Fall Teach-In.

Provided resources and support for faculty on issues related to academic integrity, classroom behavior,
and disruptive students or other areas as needed.

Co-presented two Brown Bag Lunch programs on Academic Integrity.

Created and implemented an Academic Integrity Faculty Fellow position, with Bruce Carroll serving in
that role for 2004-2005.

Successfully planned an Academic Integrity Conference scheduled for August 19, 2004.

    5. Incorporate Service Learning components into work of division.

Provided support for two classes’ efforts related to service learning programs and follow up.
Participated in Make a Difference Day.
Participated in Tuck River Clean-Up.
Provided continue support and input related to Graham renovations in an effort to provide a focus and
support for the Service Learning program including office, classroom, meeting and residential space.

Ramsey: No Progress
Intramural: No progress

We worked closely with the Director of Service Learning enabling him to have the opportunity to do
presentations at numerous student organization meetings. During my USI course I required my students to
meet with the service learning director to sign up for volunteer opportunities.

• Linda Riouff and Ryan Williams coordinated a Greek Life service project at Bryson Park. They have
   worked with Construction Management students who were able to apply their classroom knowledge in
   a community service project.
• More than 500 students and community volunteers participated in the 25th Annual Tuckaseegee River
  Clean up. Included among these volunteers were Biology and Chemistry Clubs. Base Camp Cullowhee
  employed Parks and Recreation interns to provide a service learning opportunity during the Tuck Clean-
• Greek Week activities incorporated numerous opportunities to help those less fortunate through a
   clothing drive, a canned food drive and a home furnishing drive.

Results: The director of service learning worked with our 03 summer staff to identify possible
community service possibilities within the community. The director served on the search committee for
the former Director of Service Learning.

FC: No Progress

The graduate psychology and counseling internships and practicums, the work-study support staff
positions, and the CREW peer educator group roles are examples of “on-the-job” experiences. The Safe
Zone leaders facilitated training and mentoring experience for students taking on leadership roles in Safe
Zone activities. The USI 130 instructor gave extra credit for students who got involved with service
learning opportunities.

Action Taken:
Recognizing the importance of service learning to the Division we developed a service learning
component for the Talent Search Project. The student response has been outstanding. We had 29 of our
middle school students from the six westernmost counties participate in this one week of community
service. This was a great opportunity for them to experience campus life. This program took place in

Collaborate with Student Learning to maintain a comprehensive listing of all service opportunities in
surrounding area to use for community service hours in SJA.

Collaborate with Student Learning to utilize their resources for all community service assignment for
students with 15+ hours.

Serve as member of the Service Learning Task Force.

B. Strategic Goal: Document outcome-based assessment of student learning

   1. Facilitate completion of unit plans for assessment, including learning outcomes assessment,
   of programs, services, and facilities to provide, and utilize data for program and service

RL: Finalized unit plan related to assessment in 2002-2003.
Administered community evaluations in Fall and Spring; and Learning Outcomes Assessment in Spring
Used data collected to evaluate RA and professional staff job performance, program delivery, and
identified concerns in residential facilities. Based on evaluation of data, the following were implemented:
revised or more focused education and supervision for specific staff; targeted enforcement of specific
policies; programmatic support for issues of concern for students.

On going assessment is conducted by the RRAC staff and interns during the Ramsey
Center programs, such as Orientation, circus and concerts. Outside user groups such as
area high schools and other community agencies are surveyed.

Student interns and other practicum students were assisted as to how beneficial their program meets their

 Assessment methods for Intramural programs and services include: surveys each semester, student
advisory board and discussions with patrons. New weekend programming ideas have been implemented
from assessment outcomes.

We are actively working on a Unit Plan that utilizes student feedback through surveys to asses various

Health Svc.
The health center continues to modify and assess our unit plans and learning outcomes. This process is
incorporated with AAHC accreditation standards. We assess these documents at least by the end of each
semester and determine changes as appropriate. Internal survey analysis for the year 2003 indicated that
students who had visited the health center met the following learning outcomes:
    88% agree that they were able to communicate more clearly about health concerns (12% no opinion)
    75% agreed that they had more self-confidence in making decisions about their healthcare (23% no
    72% said they were likely to make healthier choices regarding health care (26% no opinion)
    65% said that they were better prepared to meet their educational goals at WCU (31% no opinion)
    76% said they had an increase in desire to learn about their healthcare concerns (23% no opinion)
    87% of students indicated that their needs and expectations were met (12% no opinion)
    88% of students indicated that they are likely to continue using the health center to meet their health
    care needs (12% no opinion)
    94-100% of students reported that the women’s clinic learning outcomes were met satisfactory.

• BCC assesses all BCC programs through formal evaluations and informal evaluations conducted at
   regular staff meetings;
• Dianne Harris completed a survey to assess commuter students’ satisfaction with programs and
• Dianne Harris performed assessment with adult learners;
• Rebecca Caldwell assessed Vagina Monologues and Relationship Violence/Yellow dress;
• Linda Riouff conducted written evaluations of the Human Potential Retreat;
• LMP conducted formal and informal evaluations of programs;
• LCE informally assesses programs and has begun more formal assessment by student committee
• Michelle Lynch conducted Student Learning Outcomes with all LMP officers;
• The UC’s Student Employment Development Committee developed Student Learning Outcome tools to
   be used by all staff supervising student employees/volunteers;
• The University Center has gathered information on the Educational Benchmarking Institute program to
   implement this survey in the fall of 2004;
• The Greek Life Advisory Committee conducts annual assessment of each chapter.

Results: We have refined our post program evaluation that students receive after they return home. We
have begun to develop evaluations for our staff for this purpose as well.

The Fitness Center implemented Learning Outcomes Assessment Surveys during the Fall 2003 and
Spring 2004 semesters. The results were compiled and discussed with the Fitness/Intramural Student
Advisory Group. Fitness Center service enhancement opportunities based on the results of these studies
were discussed by this group. Service enhancement implementation steps were also compiled by this

The Center’s unit plans for assessment has been on-going and both satisfaction and learning outcome data
have been collected each semester on individual and group counseling.

Action Taken:
Surveys are given to all parent participants on our FAFSA night programs, all school counselors and all
high school graduates of our program. The results are used to improve programs and enhance services.

Completed unit plan and assessment plan for SJA. (Data was limited due to poor response rate).

Of 41 respondents, 34 (82.9%) felt that participation in our process helped them reflect upon their
behavior (4 were neutral) and 31 (75.6%)gave a strongly agree/agree that they were satisfied with their
experience in the judicial process and 8 were neutral. Of all the responses to all the questions, the average
was 4.17, which equated on a 5 point scale to an overall positive response to the survey.

   2. Continue work on the unit planning process for each department within the division.

RL: Completed Unit Plan in summer of 2003 for 2003-04.
Re-addressed Unit Plan in December to refocus departmental efforts.
Work has begun for 2004-05 Unit Plan.

The completed unit plan was evaluated during a work session in January.

The Intramural Department continued to work on the unit planning process by developing a unit plan each
fiscal year in accordance with Student Affairs Departmental guidelines.

We are actively working on a Unit Plan that utilizes student feedback through surveys to asses various

Health Svc.
The health center has a structured process for unit planning. This process consists of WCU’s
mission/goals, benchmarking, staff involvement/participation (as part of their evaluations) in the
development of the plan, community involvement and partnerships, CAS standards, healthy campus 2010
objectives, and standards set by the external accreditation process (AAAHC). The health center have
several internal quality improvement teams that meet at least once a semester (and as appropriate) to
assess our progress and address issues. In addition, the center has a risk management team. The health
center held a community meeting with our partners to help establish our unit plan and assess our
threats/weaknesses. We strive to continue enhancements in our process and quality of services.

The University Center created and implemented a unit plan for all areas within the University Center. The
staff had a mid-year retreat to assess the progress toward the Unit Plan and is planning a retreat to set the
Unit Plan for 2004-2005.

Results: We continue to revisit and evaluate our Unit Plan on a quarterly basis to identify those areas in
need as well as potential items that might enhance performance. As we finally come “up to speed” on the
day to day operations, we have started to look more strongly at future opportunities for community
involvement in local schools and on the Cherokee reservation.

The Fitness Center submitted a Unit Plan to the Student Affairs Office for the 2003-2004 time period.

Refinement of assessment instruments has continued.

Action Taken: ETS had 100% participation in the development of our unit plan.

Competed and submitted Unit Plan.
Assisted in the completion of the Student Affairs Action Plan as needed.

   3. Continue to evaluate and modify the strategic plan for the division.

Provided representation on Strategic Planning committee to evaluate and modify strategic plan for
division as needed

The RRAC plan is revised and evaluated on a consistent basis to reflect our changing needs specifically; it
was modified to reflect the need for an Assistant Director for Marketing.

Intramural: No progress

Health Svc.
The health center’s director actively participates in the development of the division’s strategic plan.

Julie Walters-Steele serves on the Strategic Plan committee.

Results: We revisit the strategic plan on a semi-annual basis to ensure that we are “in compliance” and to
consider changes or other opportunities.

FC: No Progress

Department Head served on the Student Affairs Strategic Planning Committee last summer.

Action Taken: ETS had 100% participation in the Student Affairs work day.

Completed SJA strategic plan.
Assisted in the completion of Student Affairs Strategic Plan as needed.

   4. In cooperation with Enrollment Management and other divisions, contribute to the development
       and assessment of an enrollment management plan for the university.

 Provided representation on First Year Cabinet and provided input on issues related to enrollment
management such as attendance policy, 5 week grade policy and class withdrawals.
Participated in joint meetings with Enrollment Management in conjunction with Student Affairs.
Provided representation at Enrollment/Executive Council meetings on a monthly basis to address issues
related to enrollment numbers.
Increased and improved interaction with Admissions office as it related to recruitment of new students.
Provided extensive support for Orientation in 2003 program and planning for 2004 program including:
participation in Student Life presentation, Student Services presentations, Safety and Security
presentation, Parent Panel, One Stop, Information Fair and show rooms during campus tours.

The RRAC hosted Open Houses and Orientations;
The RRAC provided tours of the facility during Open House

The Intramural program mailed out postcards to potential students interested in Intramural sports and
participated and participated in information fairs for prospective students

We have worked closely with the Office of Admissions on numerous projects. These include Open
Houses, sending out information to admitted and prospective students about our programs. Made
personal phone calls to almost 300 prospective African American students so that they had a better
understanding of the programs and activities offered.

Health Svc.
The health center works closely with admissions/advisors and IPS to streamline the student’s registration
process in regards to international insurance and immunization records. We participate in the recruitment
of students through western on tour, information fairs and public flyers and brochures.

The University Center has been actively involved in Open House and Sneak Peak programs;
• Ryan Williams and Linda Riouff participated in Power Trip;
• The University Center has mailed postcards to accepted freshman;
• Ryan Williams and Julie Walters-Steele are serving on the First Year Advisory Board.
• Linda Riouff mailed Media Board brochures to accepted freshmen.
• Ryan Williams mailed Sorority/Fraternity Life brochures to accepted freshmen.

Results: We continue to introduce a significant population (50-55) of high school students to the WCU
campus and services available providing an indirect opportunity for recruiting them as students to the

The Fitness Center mailed out over 1,000 information cards to prospective WCU students, participated in
the Sneak Peak, and participated in the information fairs for prospective students to support the
Enrollment Management plan.

Counseling interns facilitated four Learning Contract weekly groups and were instrumental in changing
the LC groups to a group discussion format. Plans have been developed for CREW members to become
involved this summer in the student mentoring program created by the Staff Forum. Staff participated in
the First Year Cabinet which is looking at retention issues and have provided data on how Learning
Contract students have utilized our counseling services.

Participated in Orientation program.
Participated in Orientation Leader Training, focusing on student conduct issues and role modeling.

   5. Develop and implement measures to improve student satisfaction in areas with low ratings on
      UNC Sophomore and Senior surveys.

Continued to review designated surveys and worked to include related satisfaction issues on current
community evaluations.

Ramsey: No Progress

Intramural: No progress

Health Svc.
The health center continues to improve the services and staff responsiveness on these surveys.
As part of the unit planning process and accreditation standards, the health center adjusts, adds and
enhances services as indicated by the student’s needs. As part of analyzing these surveys, the health center
adopted internal satisfaction surveys that were specific to services, providers, facilities etc to determine
why students may not be satisfied. The sophomore and senior surveys are good indicators of student’s
satisfaction or dissatisfaction but does not indicate issues that may contribute to their level of satisfaction.
This has enabled us to target specific areas within the clinic that may be very satisfying to the students
and those areas that they are not satisfied with. The results of these surveys for 2003/2004 are as follows:
%       Satisfaction                   area/service/provider
94%                                    wait time
98%                                     hours of operation
100%                                   cleanliness
100%                                   availability
97%                                    variety
99%                                    confidentiality and privacy
97%                                    cost of services
100%                                   friendliness and courtesy of staff
100%                                   overall rating
92%                                    wait time to see provider
93%                                    time spent with student
94%                                    time spent answering questions
94%                                    listening to medical complaint
93%                                    evaluation of health issue
91%                                    student’s involvement in decisions about care
85%                                    discharge instructions and follow-up care
(the health center revised our policy concerning discharge instructions and follow-up care and will assess
surveys of 2004 for improvement)
93%                                    professionalism of staff
94%                                    provider care (MD, PA-C)
98%                                    wait time to see nurses
89%                                    nurse allowing student participation in care
(we have addressed this through in-services and discussions and are sensitive to the student’s
87%                                    nurse discharge and follow up
 (the health center revised our policy concerning discharge instructions and follow-up care and will assess
surveys of 2004 for improvement)
98%                                    professionalism/competency of nurses
98%                                   front desk friendliness and willingness to help
96%                                   professionalism of front desk
42% of students believe the wait time has significantly decreased with appointments and 32% had no
38% of students were satisfied with the wait time for the lab (28% NA, 32% no opinion)
40% of students were satisfied with the lab tech’s professionalism and competency (28% NA, 32% no
48% of students indicate that they learned about our services through orientation and we have focused
great effort to enhancing services during these times, 43% learn through health fee and 9% from the web
site. The web site is being enhanced to increase student’s knowledge of the health center. The data
suggests that overall we have improved our outcomes on both satisfaction and learning outcomes from

The health center will use this data to improve results on sophomore and senior surveys.

Utilizing student feedback, the University Center adapted programs and services to meet the needs of
students. Satisfaction regarding opportunities to participate in campus recreational and other extra-
curricular activities rose from 86% on the 2003 Sophomore Survey to 91% on the 2004 survey. According
to the 2004 Sophomore Survey results, 76 % of the sophomore students were satisfied with opportunities
to develop leadership skills.

The Fitness Center continues to provide enhancements to its programs and services to improve student
satisfaction. These include: new Life Fitness Elliptical machine, new Life Fitness Treadmill, new sound
system, new equipment for aerobics classes, new free weights. These additions assist in decreasing the
wait to use fitness equipment.

The Center received relatively high “good or excellent” ratings on the spring 2004 Sophomore survey
and the 2002-03 Senior survey. 90% of the sophomores rated counseling services, and 78% rated staff
responsiveness, as “good or excellent” which reflects a 3% increase in both areas over the previous year’s
survey results. 82% of the seniors rated staff and 78% rated counseling services, as “good or excellent”
which reflects a 1% increase in both areas over the previous years survey results. Refer to C.10 for
measures implemented this past year to improve services and accessibility.

Action Taken:
All our assessment tools reflect our attempt to improve and modify all programs to better meet the needs
of our target audience. Our senior exit surveys are of particular interest to us because they represent the
feedback from our students, many of whom have been in Talent Search for 6 years (from the sixth grade).

Work with Residential Living staff to help provide resources and feedback for addressing residential
issues such as noise, roommate conflict and disruptive behavior.

Participate in Residential Living RA Training, RD Training and AC Training to help train staff on
personal responsibility, addressing disruptive behavior, conflict and community standards.

   C. Strategic Goal: Encourage and facilitate a student-centered campus culture
   1. Complete alcohol education grant activities; relatedly, continue work of Alcohol and Drug
      Education Task Force to address student high-risk drinking and alcohol abuse problems

Provided representative on the Alcohol and Drug Education Task Force.
Participated in interviews with Wake Forest grant coordinator regarding alcohol culture at WCU.
Worked with Wellness Coordinator and CREW to provide programs during Alcohol Awareness Week.
Facilitated distribution and collection of surveys to RAs and students.
Sponsored or presented alcohol education programs in all residence halls, at least one in each residence
hall each semester, for a total of 35 programs in the residence halls.
Sponsored or presented programs on drug education in most residence halls, for a total of 11 programs on
drug education in the residence halls.

Ramsey: The RRAC provided technical/sound support for an Alcohol Awareness Q & A held in Forsyth

Intramurals: No Progress

Health Svc.
The health center adopted a well-structure social norm campaign in collaboration with the alcohol task
force. Two members of the health center are on the alcohol task force team. The health center staff
presented more than 60 events within the residence halls Fall 03 and Spring 04. The number of student
contacts in these programs is greater than 2000. The learning objectives were evaluated from each
program. Students reported that the learning outcomes were met about 91% to 100% of the time. Students
reported that the programs would influence a change in behavior about 71% of the time. The health center
held several alcohol educational activities during National Alcohol Awareness week (beer goggles-UC
lawn, car crash scene, resident hall presentations nightly). The wellness council has a subcommittee
working on the healthy campus 2010 objectives related to alcohol. Two presentations were presented on
HIV infection among college students (~60 students). The health center is partnering with Jackson County
Health department to offer HIV testing.

The University Center staff has been actively engaged in addressing alcohol related issues:
• Linda Riouff and Ryan Williams hosted the North American Interfraternity Council Alcohol Summit
  attended by 40+ students. Following this summit three meetings have been held to discuss action items;
• Ryan Williams and Rebecca Caldwell served on the Alcohol Coordinator search committee;
• Linda Riouff, Jackie McHargue and Dianne Harris trained122 students in TIPS classes;
• Ryan Williams, Rebecca Caldwell and Linda Riouff serve on the Alcohol Task Force;
• The University Center assisted with Alcohol Awareness Week and Alcohol Screening Day programs,
  Rebecca Caldwell presented a program on alcohol and drug assisted sexual abuse;
• LMP continues to host alternative programs (including Up All Night) as well as BYOB events
  promoting responsible use of alcohol;
• Lecturer Mark Sterner who spoke on alcohol/drug abuse was sponsored by SGA, TKE and Student
• LMP sponsored speaker Lyn Smith who presented, “Am I Dead? My Life with Ecstasy.”

The Fitness Director served on the Alcohol and Drug Education Task Force for the 2003-2004 time

Center staff chaired the Alcohol and Drug Education Task Force and the Center provided or participated
in three programs during Alcohol Awareness Week and two Alcohol Screening Days. Staff also lead a
Substance Survivors group. An Alcohol Campus/Community Organizer was hired in January. For
summer and fall semesters, staff gave 14 alcohol related presentations or programs to 1372 students.

Serve as a member of the Alcohol Grant Committee and the Alcohol and Drug Education Task Force.

Distributed posters on Alcohol and Drug disciplinary sanctions to all Residence Halls.

Utilized Alcohol Screening Day and Alcohol Awareness Week as an educational sanction.

Use the online program as an educational sanction.

Presented programs to 2 classes on alcohol and drugs and their impact on students.

Placed 76 first year students (who violated the alcohol policy) into our Alcohol Grant Program. Of the
76, only 4 have had repeat offences, which is significantly lower than the average without this

Worked with Dr. Haggard and Dr. Caruso to submit a grant renewal proposal to the Town of Sylva which
would provide on-line alcohol education course to 125 first year students found responsible for violating
the Alcohol Policy in the Code of Student Conduct.

Conducted training for 81 students in the TIPS program with a 100% pass rate on their certification.

   2. Develop and continue education and prevention programs on sexual assault and other
   abusive behaviors through the Task Force on Sexual Assault and Other Forms of Abusive
   Behavior, and continue to promote a safe avenue for victim support.

Provided representative for Task Force On Sexual Assault and Other Forms of Abusive Behavior.
Trained professional and student staff in August on dealing with and supporting victims of sexual assault
and other relationship issues, and the reporting of these incidents.
Sponsored or presented at least one program in each residence hall on sexual assault education, for a total
of 20 programs being presented in the residence halls.
 Sponsored or presented at least one program in each residence hall on relationship issues, communication
and abusive relationships, for a total of 19 programs being presented in the residence halls.

The RRAC hosted Lyn Smith, Am I Dead, My Life on Ecstasy sponsored by LMP dealing with these

Intramurals: No Progress

MC affairs worked with the chair of the Sexual Assault Committee and other forms of abusive behaviors
on several occasions. Discussed different issues related to the SAFE ZONE program and other campus
activities such as the Laramie Project.

Health Svc.
The health center has three to four active staff members that attend the Task Force on Sexual Assault and
Other Forms of Abusive Behavior. The health center is completing certification for three staff members to
be Sexual Assault Nurse Examiner (SANE). Certification will be completed fall of 2004. The health
center is also completing a comprehensive sexual assault policy in collaboration with Westcare’s
emergency room, campus police, judicial affairs, women’s center, counseling and Jackson County’s task
force for sexual assault and abusive behavior. The director and wellness coordinator are board members
for Community Health Link and this board is also addressing these issues within the campus community.

The health center presented more than 25 programs throughout out the residence halls. The program’s
learning outcomes and behavior changes were evaluated. 100% reported that the learning outcomes were
met and 61% indicated that the presentation would change behavior 22% indicated no change and 17%
were unsure. The health center also presented at least 4 sexual assault/responsibility to the athletic

•Rebecca Caldwell chairs the Task Force on Sexual Assault and Other Forms of Abusive Behavior and
Ryan Williams serves on the task force;To increase awareness of assault and violence, The
•Women’s Center sponsored the Vagina        Monologues and the Yellow Dress programs;
• University Center staff members supported the production of the Laramie Project;
•Rebecca Caldwell presented more than 30 programs on sexual assault and relationship violence in
residence halls and in academic classes;
•Greek Life sponsored “Paddles, Drinking, and Lies a program on hazing awareness presented by Walter

FC: No progress

Staff provided 9 presentations or programs to 321 students on sexual and/or physical assault and other
abusive behaviors.

Action Taken:
We took a proactive stance when working with our middle and high school students in regard to these
issues. If noticed a proper referral was made to school counselors.

Serve as a member on the Task Force on Sexual Assault and Other Forms of Abusive Behaviors.
Work with the Coordinator of Women's Programs to provide information on the Student Conduct Process
to survivors of sexual assault.
Co-presented two programs on sexual assault to residence hall communities
Support programs and activities of the Task Force and Women's Center.

   3. In conjunction with Advancement and External Relations and Admissions, pursue options
       for additional Student Affairs scholarship programs and other funding opportunities.

Attended workshops on Grant writing both on campus and at regional conference.

The CulloWHEE ArtsFest has worked with Advancement and External Affairs seeking
additional funding for the new ’04 –’05 series.

Intramurals: No Progress

Health Svc.
Funding Support for EMS kitchen renovations.

Leigh Jackson and Julie Walters-Steele developed a proposal to seek sponsorship funds to purchase a bus
for Base Camp Cullowhee. This proposal has been submitted to the development office.
Leigh Jackson has met with representatives from North Carolina Outward Bound and is developing
collaborative programs.
Beth Johnson secured sponsorship for LCE events.
IFC awarded a $500 scholarship this fall.
Linda Riouff coordinated the Medford Leadership Scholarship.

FC: No progress

   4. Continue to involve United Campus Ministry in Student Affairs activities.

Met with some representatives of UCM prior to the start of fall semester.
Provided UCM representatives the opportunity to meet with RAs during August training.
Provided in-service for professional staff with the Priestess of the Wiccan Church in Sylva.

Ramsey: No Progress

Intramurals: No Progress

MC Affairs worked closely with a few campus ministries. Sam Hale gave the invocation at the MLK, Jr.
Program and I worked with Pastor Wilder from Mt. Zion AME church on some service projects. She was
able to give the opening prayer at the In Pursuit of Excellence program.

Health Svc.

 The health center involves united campus ministries in the care of patients as appropriate based on
student requests. They are invited to the center’s “Welcome to our Practice).

The University Center continues to work closely with Campus Ministry by providing rooms and services
for meetings.

Campus Ministry is involved in Welcome Week planning.

Base Camp Cullowhee provided Climbing Spire programs for Campus Ministry Groups.

In addition, the University Center has provided support for the establishment of the Pagan Student

FC: No progress

Campus ministers were invited and involved with the Laramie and Life Lessons discussion groups prior
and during the weeks of the Laramie Project performances. Campus ministers regularly refer students to
the Center for counseling and emergency services and they consult with Center staff about students is
need of assistance.

   5. Enhance the health and well-being of the campus community through the collaboration of Student
      Affairs and the Wellness Council to implement the Healthy Campus 2010 Campaign.

Worked closely with Wellness Coordinator and others to present on a variety of topics, in addition to
alcohol and drug education and sexual assault issues, related to health and well-being including sexually
transmitted diseases education, nutrition, stress management, flu and cold prevention education, testicular
cancer, breast cancer, first aid, emotional wellness and health, healthy microwave cooking, exam anxiety,
sleep-related issues, massage therapy, religion and other topics. A total of over 600 programs were
presented in the residence halls, many related to this area.

Five members of the RRAC were certified in Professional level CPR and AED. One staff member
maintains an instructor’s level certification.

Provide space on the concourse for walkers

 Director and Assistant Director served on Wellness Council. Director served on Physical Activities sub-
committee (PAC). PAC distributed surveys which contributed to the following outcomes: exercise buddy
boards in Reid Gym and residence halls and an exercise video for residence halls.

 A representative from MC Affairs is an active member of the Wellness Council and has worked on
various projects with them.

Health Svc.
The health center has a very structured healthy campus 2010 campaign in collaboration with all student
affairs departments, faculty, students and staff. The committee assessed the objectives and has begun sub-
committees to address the following objectives:
Depression/Suicide, Violence, Alcohol, Nutrition/obesity, tobacco, sexual health, Fitness and healthy
lifestyles. Each subcommittee has the student data from 2002 and they are implementing objectives to
improve statistics and establishing cut scores and target scores. Data will be collected again in 2004. The
health center is collaborating with HR and other agencies to address faculty/staff health issues (healthy
people 2010).

• The University Center has promoted Healthy Campus 2010 particularly in the area of alchol awareness
  programs (see Action Item 11).
• Rebecca Caldwell and Ryan Williams serve on the Wellness Council.
• The Women’s Center has coordinate programs stressing healthy lifestyles.
• The University Center promoted and supported Eating Disorders and Alcohol Awareness week.
• The Greek Village Advisory Committee decided the Village will be a smoke-free facility.

Results: We incorporate the federal Healthy Campus 2010 Campaign into our summer program by
continuing to offer the USDA summer food service program to ensure healthy eating habits by our
students; in addition, we continue to involve health services in our pre-program training for staff.

The Fitness Director served on the Wellness Council, Nutrition Subcommittee, Alcohol Subcommittee
and chaired the Physical Activity Subcommittee. Goals and actions items were established in each
committee to enhance the health and well-being of the campus community.

Staff participated on the Wellness Council and the Eating Disorders, Alcohol and Drug, and Emotional
Wellness subcommittees. Staff also participated on a Social Norms Campaign subcommittee of the
Alcohol and Drug Task Force. The “How Healthy in Our Campus?” WCU student data report has been
presented and utilized with various related committees, groups, and presentations on campus.

Action Taken:
We provided a variety of active programs for our students this year:
Group Initiative days for all 7th graders.
Alpine Tower for all 8th graders.
Outdoor Classroom program for all 7th and 8th graders
Service Learning for 30 7th and 8th graders
Shakedown Overnight for 19 students cycling 40 miles and camp out
Lewis and Clark EOR 2003, 8 students cycling 490 miles from St. Louis to Yankton, SD

Serve as a member of the Wellness Council.
Maintain the Healthy Campus 2010/How Healthy is Our Campus flyers in office to serve as resource for

   6. Collaborate with Athletics during Welcome Week and other campus-wide programming,
      including CHAMPS/Life Skills opportunities and the CATPACK spirit group.

Sponsored the first annual “CatAttack” in support of WCU Athletes.
Participated in painting of the bleachers for each residence hall to have an assigned area of support of the
football team home games.
Athletic department participated in August RA training.
Installed bulletin boards in each building to provide designated information area for athletic events.
Continued promotion of athletic events.
Provided representatives at each tailgate event and assisted with monitoring student conduct and
encouraged attendance of football games after tailgating.

The RRAC remains committed to the success of the WCU Athletic department by working with the
Athletic department related to pre game football recruitment activities;\
Serving on the CATPACK committee;
Working directly with the Athletic Department to meet their programming needs for the CHAMPS

Intramurals provided equipment for CAT attack program.

MC Affairs provided the advisor of the Champs Life Skills program with a calendar of Multicultural
Affairs activities so that they could make them a required part of the athletes’ courses. Also served on the
athletic committee and performed various coaching duties for women’s basketball.

Health Svc.
The CHAMPS life committee did not meet this year however the center’s participation in the
programming to the athletes included sexual health, nutrition, fitness, alcohol/drugs and HIV.

•Linda Riouff was instrumental in the coordination of the Coach's Radio Show this fall;
• Last Minute Productions planned Up All Nite programs during recruit weekends and other University
Center activities were planned during recruiting weekends;
• University Center staff provided food and participated in Student Affairs Tailgate program;
• University Center staff worked to have student support present at tailgate activities and football games.
• Jill Lindsay coordinated the Adopt-A-Game banner program;
• Linda Riouff attended the fall athletes meeting to promote co-curricular transcripts
• TV62 filmed athletic events throughout the year and edited footage for athletic banquet;
• The University Center supported CAT Attack, sponsored by Residential Living;
• Ryan Williams coordinated the football stadium bleacher painting with CATPACK, Athletics and
Residential Living.
• Rebecca Caldwell served on the CHAMPS/Life Skills Advisory Council.

The Fitness Director served on the CHAMPS/Life Skills committee to develop and plan programming.
The Fitness Director, along with Karen White and a nutrition student, also visited the Men’s and
Women’s basketball team and women’s volleyball team to provide nutrition and fitness information. The
Fitness Center also provided a student presenter for the Pills, Powders & Performance program offered for
the athletic teams.

Staff served on the CHAMPS/Life Skills committee but it met only once in the fall and not at all in the
spring. Staff met with Athletic Department administrators to talk about SPARC (Study to Prevent
Alcohol Related Consequences) and environmental strategies. Four athletic teams participated in the
Center’s Alcohol Screening Day assessment and various athletes attended Center programs during
Alcohol Awareness Week and Eating Awareness Week.

Presented a program to Student Athletes on Academic Integrity and Student Conduct.

Share information with Athletics on athletes with Student Conduct issues so we can work collaboratively
to help them succeed.

Serve as a resource for Athletics as needed.

   7. Continue division-wide support and collaboration in the development and presentation of
   evening and weekend activities.

A majority of programs sponsored in the residence halls or by staff take place in the evenings and
Continued support of Up All Night with a continuation of BINGO at each event.
Continued to support night and campus programming through distribution and posting of publicity for all
departments and division.

Ramsey :
Worked directly with LMP, LCE and Multi Cultural Affairs to provide programming support for several
events including two concerts, Dr. Cornell West, the Tibetan Monks and other campus wide programs;
Provided space for after hours events;
Provided technical and staff support for the annual Stomp Fest;
Provided staff that served on several committees such as Welcome Week and Homecoming.
Provided technical support for the Greek Village ground breaking ceremony.

Intramural; Intramurals offered 10 weekend activities that served over 175 participants.
Sport clubs participated in over 50 events both on and off campus. Most of which took place on the
weekends. Health Services provided EMS service at all home sport club competitions.
Intramurals collaborated with Fitness center and hosted freshmen and new student social.
Intramurals collaborated with University Center and hosted Homecoming 4-on-4 Power Puff football

A large amount of the cultural programs are on the weekends or in the evenings.

Health Svc.
The health center has conducted more than 40 evening and weekend programs and served more than 800
students. The programs were assessed by learning outcomes and behavior changes. See #8
The University Center continues to be a hub for evening and weekend programs:
• Last Minute Productions hosted monthly Up All Nite programs;
• LCE hosted evening events;
• BCC hosted evening climbing spire and ski programs and offered outdoor programs for most weekends
throughout the year;
• LMP continues to host a variety of evening and weekend events and with the opening of the new theater
has expanded weekend movies with films most Thursday, Friday and Saturday evenings;
• Greek Life hosted educational and social activities on evenings and weekends;
• The Women's Center hosted evening and weekend programs;
• The University Center maintains evening and weekend hours to encourage student use;
• Beth Johnson coordinated “Cyber Café” programs on Sunday evenings

Results: We work with multi-cultural affairs, base-camp Cullowhee, and the Counseling Center to
provide evening and weekend opportunities for our students during our summer component.

The Fitness Center maintains evening hours until 11pm Monday –Thursday and until 10pm Friday nights.
The Fitness Center is also open on Saturday and Sunday. Fitness classes and programs are offered in the
evenings throughout the week. Reid Basketball Courts remained open until 7pm on Saturdays for open

In the summer and fall semesters staff provided 15 programs to 532 students on alcohol, sexual
relationships, conflict management, domestic violence, body awareness, eating disorder, sexual diversity,
male development and physical/sexual violence. In the spring semester staff provided 16 presentations or
programs on homosexuality, anger management, alcohol, violence, eating disorders, women’s issues, drug
abuse, conflict management, and GLBT issues.

Action Taken:
ETS extended evening and weekend activities this year. We offered 21 evening programs with 338
parents and family members participating. We also offered 38 overnight programs for our students with
an attendance of 382 participants.

Participated in Valley Ballyhoo, various Up All Nights, various guest speakers, performances and
numerous other programs and presentations.

    8. Continue to evaluate delivery of programs and services to ensure that a broad and diverse
    student population is being served; maintain records of student demographics/diversity related
    to use.

Provided extensive diversity training for staff at August and January training.
Provided two diversity/advocacy programs for students in residence halls.
Certified at least 3 professional staff members and an additional number of student staff in Safe Zone.
The RRAC maintains records from assessment mentioned in # 6, also user data is maintained.

Intramurals provided facilities and equipment to OES for 3-on-3 basketball tournament.

95% of our Cultural programs are targeted to address and serve a diverse population. The Diversity film
series, Co-Chair of the SAFE ZONE program and housing for the SAFE ZONE program in the
Multicultural Center

Health Svc.
The health center collects data of the student population that is served. In Fall 2003 the data are as
follows: 70% were female, average age was 18-21, 99% were full time, 64% on campus, 90% Caucasian,
10% African American, 1% Asian, 61% of students visited the health center 2-5 times, 34% were
freshman, 23% sophomore, 20% junior, 19% senior, and 4% graduate students. These data are used to
market services to groups of students that may not use the center as often.

Assessment activities are noted in Action Item A-6. In addition, Jill Lindsay maintains records of groups
using building and Base Camp Cullowhee maintains records regarding participation.
Beth Johnson is chairing the UC Assessment Committee.

Results: We are refining our newer instruments, currently in use, to objectively and subjectively evaluate
services and staff; in addition, we maintain concise records of student population demographics from the
time of our initial service until 4 years beyond high school.

The Fitness Center will continue to work cooperatively with the CatCard Office to obtain accurate
demographics on the students utilizing the Fitness Center. Consulted Coordinator of Multicultural Affairs
to look into methods of involving a diverse student population in Fitness Center activities and programs.

Programs and services to a broad and diverse student population were enhanced through facilitation of an
intervention with Cherokee females after an intramural incident; provision of programs on Center services
and AIDS awareness for Organization of Ebony Students; participation on the Diversity in Film
committee to promote diversity issues; facilitation of meetings and educational programs with LGBT
students and others related to the Laramie Project; provision of Eating Awareness Week programs for
athletes and women; presentations on substance abuse, GLBT issues, assertiveness, and stress
management to Learning Contract classes; staff performance in Vagina Monologues to address women,
sexuality, and abuse issues; response to students and learning and emotional disabilities; group
interventions in response to the Scott fire incidences; specific programs requested by fraternities,
sororities, and athletes; further development of protocols and services specifically for eating disorder,
domestic violence, sexual assault survivors, emergency room admittances; development of groups for USI
130 freshmen and facilitation of Learning Contract groups. Records are kept on student demographics and
diversity in use of individual and counseling services and assessments and therapeutic consultations and
we see approximately the same percentage of minority students as reflected in our student body.
Department Head served on the Student Affairs Strategic Planning Committee last summer.

Action Taken:
We review all demographic data each September.

Presented programs to fraternities and sororities on risk management and related issues.

Worked to recruit a more diverse Student Hearing Board.

Continue to assess the SJA programs to maintain a high quality program that feels
fair and equitable to all students.

Worked with Multicultural Affairs and NPHC to discuss diversity related issues.

   9. In conjunction with Administration and Finance, seek to increase collaboration and
   understanding with University Police, regarding their presence and their roles; in the residence
   halls, and with victim advocacy, and interaction roles, and educational outreach with various
   departments and units.

Invited University Police to participate in professional staff training – all officers and all RDs and ACs
had a chance to meet outside of incident management.
Worked with University Police to establish and implement residence life staff radio system.
Worked with University Police in planning of card access management.
Met with University Police each week as a part of CICT, and additionally as needed. Participated in
disaster drill at University level.

Ramsey: The RRAC works directly with the Department of University Police to determine the
appropriate coverage during events to ensure participant safety and cost efficiency.

Intramurals: No progress

The office of Multicultural Affairs works closely with the University Police on a number of events such
as Stomp fest, International Festival and Black Awareness Week.

•In addition to traditional major events, the University Center staff has worked closely with the University
Police on a variety of issues including sexual assault cases; Scott Hall fires; Rev. Phelps visit; Student
Tailgating; University Center parking issues; etc.
•Julie Walters-Steele met with Gene McAbee to discuss police involvement in BYOB events/policies in
the University Center.
•Rebecca Caldwell coordinated a presentation with University Police in community task forces, initiatives
and trainings.

The Fitness Center maintains contact with the University Police to ensure open communication is
continuously established.
The Fitness Center participated in the University Police’s Emergency Preparedness Survey.

Staff increased collaboration with University Police in responding to the Scott fire crisis and in the
handling of some emergency cases. Staff have agreed to provide officer training this summer on
responding to students with mental health problems and to review some major crises of the past academic

Coordinated a collaborative program with Residential Living, UPD and SJA to         discuss police presence
and response in the residence halls.

Work collaboratively with police to address behavioral issues and violations of the         Code of Student

Utilized UPD as a site for community service hours.

   10. Continue to implement and enhance the University customer service initiative within
   divisional units to include appropriate ongoing training.

RL: Provided staff opportunities to attend customer service training on campus and at regional
conferences throughout the year.

Customer service continues to be a high priority when dealing with programming or reservation needs.
Customer service training is part of the student managers training.

 All employees receive training at least once per team sport with sport official receiving several additional
training sessions per sport. Student supervisors are continually trained in customer service both formally
and informally throughout the year. Five student employees received additional sport officiating training
through high school certifications.

All of our student workers are required to go through training customized to their intended duties.

Health Svc.
The health center conducts a two day workshop at the end of fall and spring semester and at the beginning
of fall semester. Sessions during the workshop are targeted to enhancing customer satisfaction. All
internal surveys are reviewed and analyzed concerning student satisfaction with our staff’s responsiveness
and quality of services. See results in # 8

Customer Service is the highest priority for the University Center:
• All student employees are trained in customer service, and providing excellent customer service is
  stressed on a daily basis.
• The Student Employee Development committee created a student employee recognition program to
  reward exemplary service.
• Brannan Givens is working with Chris Dalquist to provide customer service training for all
  University Center student employees.

The Fitness Center provides several hours of customer service training to its student employees at the start
of each semester and continues to offer customer service training to its student employees periodically
throughout the semester. The Full-time employees participate in the customer service training offered by
the Human Resources Department.

Customer service has been enhanced through the move to renovated Bird facilities; the increased use of
Pipeline to get information to students; the enhancement of our Center website which is more user
friendly and has expanded resource linkages; the addition of “Ulifeline” to facilitate students getting
related information, assessment, and contacts when they are suicidal or in crises; an improved display of
brochures at the Center; availability of candy and contemporary booklets in the waiting room;
implementation of new computer software program that almost eliminates double scheduling of clients;
initiated contact with RA’s at their staff meetings; and modifying triage procedure to facilitate immediate
contact of more students seeking counseling with a counselor.

Action Taken:
One staff person attended Leadership Development Training offered by WCU’s Human Resources Dept.
One staff person took graduate level course in family counseling.
One staff person enrolled in the counseling graduate program at WCU.
Three staff persons attended the National TRIO conference.
All staff renewed their CPR and first aid training.
All new staff attended van driver safety training.

Provided for the SJA office assistant to participate in Residential Living's student worker training as well
as customer service training and other trainings offered by Human Resources.

   D. Strategic Goal: Enhance student life programs, with particular attention to recreational
      facilities and the unique needs of new students

   1.. Continue construction plans and develop operating procedures for Student Recreation
   Center, with input from the Fitness Center, Intramurals, Outdoor Programs, Wellness,
   University Center, Student Advisory Boards, and other departments that may be included.

Director, Assistant Director and students continued in the design and development of new recreation
center. Additionally, the Assistant Director attended workshops specifically geared towards new
recreation facility design and programming concerns.

Health Svc.
The wellness center participates in the development of fitness and recreational activities.

• Leigh Jackson, Jennifer Wright and Julie Walters-Steele have attended design meetings for the
Recreation Center.
• Leigh Jackson has visited other institutions with climbing walls and has collected information to aid in
the design of the climbing wall for the new recreation center.
• Rebecca Caldwell and Ryan Williams serve on the Wellness Committee and have been providing input
to the construction plans.
The Fitness Director and Assistant Fitness Director visited the Athletic Business Expo and the National
Intramural & Recreational Sports Association National Conference to gather information needed for
making decisions concerning the new Student Recreation Center. This information was presented to key
student groups to formulate student opinions regarding decisions for the new center. The Fitness Center
continues to work cooperatively with Facilities Management, the architects, Intramural Department,
Outdoor Program Department and Student Affairs Department in the development process of the new
center by attending architectural update meetings and reviewing material provided.

   2. Define and develop an on-campus Greek Village facility, including policies and procedures to
       support the facility and program.

 Participated in design, development and construction meetings for Greek Village.
Provided representation at GVAC in the discussion of policies and procedures for day to day operations
of Greek Village.
Hired fulltime resident director to coordinate the operation of Greek Village.
Drafted policy for relationship with representatives of each organization and the RD for the Village.
Dealt with issues related Terms of Participation, occupancy, insurance and organizations to be represented
in the Village.
Participated in the planning and implementation of Freshman Leadership Institute.

Intramurals: No progress

I serve on the GVA committee. Also the Office of Multicultural Affairs works directly with the NPHC
groups to ensure their participation in the Greek Village.

Linda Riouff has been instrumental in the development of the Greek Village:
• Students have been involved throughout the design process;
• Policies and procedures have been developed with extensive student input;
• The facility is approximately 80% complete;
• In addition to Greek organizations, The Village will house a Freshman Leadership Institute developed
collaboratively by the University Center and Residential Living


Serve as a member of the Greek Village Advisory Committee.
Serve as a member of the Greek Life Advisory Committee.
Adjudicated 7 cases of alleged Greek misconduct.
Work collaboratively with Greek Life to program and addresses issues regarding risk management,
alcohol, drugs, hazing and other issues.
Serve as a resource for fraternities and sororities as needed.

   3. Develop a vision for the third phase of University Center expansion.

No progress

Preliminary discussions have occurred. Additional data will be gathered with the implementation of the
Educational Benchmarking Institute survey in Fall 2004.


Work with the above responsible parties to plan office space for Student Judicial Affairs in the University
Center renovation and expansion plans.

   4. Enhance student use of Ramsey, and support development of coordinated
   entertainment/marketing focus for special events and facilities.

Continue to utilize Ramsey Center facilities for staff training, staff recognition and other programs within
the department.
Support use of Ramsey Center through promotion of athletic, cultural and social programming.

Intramurals used the Ramsey Center for 5 racquetball tournaments and one evening of Intramural

The office of Multicultural Affairs utilizes the Ramsey Center for two major events each year. WE also
have used them this year for our major speakers.

Health Svc.
The health center is in the completion phase of our emergency response team which includes the
university’s master plan goals. The center has at least 4 mock emergencies per year and each is evaluated
and the staff critiques our response. The final report goes to our risk management team for policy updates
and revisions.

• The University Center supports student use of Ramsey by producing Last Minute Productions and
Lectures, Concerts and Exhibitions events in the Ramsey Center;
• NPHC hosted after parties in the Auxiliary Gym;
• The Ramsey Center was used for the float building activity during Homecoming;
• The Interfraternity Council held a scholarship banquet in the Hospitality Room; and Sigma Chi
fraternity held a scholarship banquet in the Hospitality Room.
• The Ramsey Center was the site for community/University collaborations including the 30th Judicial
Alliance trainings.

Results: We use the concourse for some of our introductory activities with our students and try to use the
          hospitality room for activities throughout the summer.
The Fitness Center informs students, faculty and staff of the availability of racquetball courts at the
          Ramsey Center.

Utilize Ramsey Center as a site for community service hours.

E. Operational Items

   1. Continue to seek ways to support Upward Bound-Math/Science, Educational Talent Search,
   and Child Development Center in serving their target markets and to involve them in the work
   of the Division when appropriate through collaborative relationships with division units as

Participated in ETS presentation to Cherokee students on college living in the residence halls.
Continued to support all programs through facilities usage, especially in summer.

The RRAC provided meeting and programming space for Upward Bound and Educational Talent Search.

Intramurals: No progress

We worked with the child development center during Black History month by putting on a puppet show
for the children. During the summers we meet with Upward Bound students to talk about college life for
minority students. I also worked closely with RA training and the Counseling Center on LBGT issues.

Health Svc.
The health center assists these departments through training of counselors, editing and assisting in the
development of health forms.

• Base Camp Cullowhee coordinates trips for Upward Bound and their staff.;
• UBM/S participants have attended UC summer programming events;
• The University Center provides rooms and services for UBM/S events;
• Rebecca Caldwell served on the search committee for a Talent Search Counselor.

Results: We have three of our students coming this summer from within the Talent Search group; we
have hired several of our summer staff from within residential living and multicultural affairs.

The Assistant Fitness Director drove the bus for several Upward Bound student trips.

Staff provided training for Upward Bound staff on crisis interventions and did presentations on sexuality
and relationships with the students. Staff provided a presentation on domestic violence for fathers of
children at the Child Development Center.

Action Taken:
Helped UBMS this year by inviting them to tour each of our target schools with us and gave them some
of our class time with students to help in their recruiting efforts.
Conducted staff orientation training with cooperative games and group norms for UBMS summer staff.
Kneedler Child Development Center was the recipient of one of our service learning efforts during our
service-learning week.

Serve as a resource as needed for Upward Bound-Math/Science, Educational Talent Search and Child
Development Center.

Attended programming highlighting work of the students in UB-M/S.

Utilize the Child Development Center as a specialized, with approval, site for community service

   2. Maintain compliance with HIPAA regulations throughout all departments.

Continued compliance of HIPAA regulations in relation to Special Accommodations requests.
All full time staff maintain compliance. HIPAA regulations were discussed with all sport club officers.

Health Svc.
This process has been completed and will be monitored by the health center director.

The University Center is in compliance with HIPAA regulations.

Results: Based on training outcomes and conversations with the Director of Health Services, we are in
compliance with HIPAA regulations.

The Fitness Center secured locking cabinets to secure medical information in compliance with HIPPA

The Center implemented compliance with HIPAA regulations last April and has continued to revise forms
as needed.

Action Taken:
(In compliance) All students’ med forms have been removed from their applications and folders and
placed in a locked file drawer in the main office.

Ensure all policies and practices of Student Judicial Affairs is in compliance with HIPAA.

Modified all program presentations which cover federal legislation which effects student affairs and
higher education to include HIPAA.

   3. Evaluate operational effectiveness of the Critical Incident Communication Team by the team

Provided ongoing representation of department at CICT meeting.
Participated in campus-wide disaster drill and evaluation.

Intramurals: No progress

Served as a resource when needed to include serving as a facilitator for an Intramural incident that
involved our Cherokee students.
Health Svc.
The team has assessed its operational effectiveness. The team is very effective in the management of
incidents on campus.

Linda Riouff serves on Critical Incident Communication Team and has been involved in evaluating
operational effectiveness.


Serve as a member of CICT.

   4. Develop Critical Incident Communication Team and individual unit plans as appropriate in
       response to the revised university emergency response plan.

Provided emergency contact information and protocol to CICT and University Police.

In response to the campus wide emergency plan re-valuation, the RRAC has started an evaluation of its
emergency procedure.

Intramurals: No progress

Health Svc.
The health center is in the completion phase of our emergency response team which includes the
university’s master plan goals. The center has at least 4 mock emergencies per year and each is evaluated
and the staff critiques our response. The final report goes to our risk management team for policy updates
and revisions.

• Leigh Jackson has developed emergency plans for all Base Camp Cullowhee activities.
• Jeff Hughes attended the Emergency Management Planning Meeting this Spring and the University
Center is developing new emergency procedures to incorporate the new spaces/emergency exits.

The Fitness Center developed a new Emergency Response route for the ambulance to accommodate
construction barriers once the construction of the Student Recreation Center begins.

The Center has given feedback to the proposed university emergency response plan and has participated
in meeting in preparation for the tabletop emergency exercise later this month.

Assist in addressing campus emergencies as needed and in plan development.

Submitted an overview of office function for inclusion in University’s
emergency disaster plan.

Assisted with the planning of the campus wide disaster drill.

   5. Continue developing closer ties to other major departments and divisions, and community
       agencies through in-service staff meetings and related activities.

 Various meetings, in-services and programs for professional staff, student staff and students were
provided in conjunction with or by the following Departments or Divisions:
Honors College
Health Services
Wellness Center
Alcohol and Drug Education Coordinator
Counseling Center
United Campus Ministries
Academic Affairs – Learning Communities
Hunter Library
Women’s Center
Women’s Studies
English Department
Math and Computer Science Department
University Center
Multicultural Affairs
Greek Life
Nutrition and Wellness
University Police
Career Services
Student Support Services
Chancellor’s Office
Financial Aid
Food Service
Philosophy and Religion
Educational Leadership and Foundations
Judicial Affairs
Ramsey Center
Human Environmental Science
Base Camp Cullowhee
Service Learning
Last Minute Productions
Music Department and Marching Band
Registrar Office
Information Technology Services
Student Government Association
Various local charities
Jackson County Recreation Department
Fine and Performing Arts
Advancement and External Relations
Continuing Education and Summer School
University Planning

Ramsey: Working with the Jackson County School system, the ArtsFest Series has scheduled three
events to provide free or low cost programs to the area school children.

Bill Clarke is providing support for the new Performing Arts Center by serving on the PAC director
search committee and searching the facility until a director is identified.

Bill Clarke is the coordinator of a committee that is researching the feasibility of a new campus wide
scheduling system.

The RRAC hosted the Bill Gaithers concert, one of the 10 largest grossing concert tours in ’03, receiving
tremendous community support,

Produced a highly successful CulloWHEE ArtsFest festival, resulting in a 13% increase in the Jackson
County occupancy tax based on Jackson County Chamber of Commerce records;

Worked with several community and regional agencies and businesses for sponsorship and support of the
CulloWHEE ArtsFest.

Intramurals: No progress

Health Svc.
The health center staff participates within community agencies (ie. Community health link, Westcare
health system, Sport Management Policy Board, Jackson County sexual assault and violence response
team) and presented 3 inservices to the above agencies (alcohol-social norm campaign, sexual assault
plan, and an overview of WCU’s health center during a focus group with Westcare health system.

As outlined in collaborative efforts cited in Action Item A-4, the University Center has been involved in
reaching out to the Western Carolina University Community. Additional activities include:
• Providing programs to assist with Athletics-recruiting;
• Greek Week donations to REACH Thrift Store and Community Table;
• Health-related educational programming by LMP and Women’s Center;
• Assisting with community effort to bring Patch Adams to campus;
• Working with the City of Sylva to renovate Bryson Park.
• Homecoming activities utilized the town of Sylva for the parade line-up and parade:
• Greek Life worked with Minority Affairs to produce the program “Common Ground” and Walter
Kimbrough’s hazing program.

Results: We have initiated dialogue with IET for possible sharing of resources/space/personnel. We have
also begun to talk with the Director of the Cherokee Center about possible cooperative ventures (grants,
students, language arts).
The Fitness Director attended in-service staff meetings provided by Student Affairs.
The Fitness Director also works with the Jackson County Recreation Department to provide fitness
activities for the community.

The Center had in-service workshops or visits with Health Services staff, Smoky Mountain Counseling
Center case managers, and Balsam Center for Hope and Recovery staff. Interstaff meetings continue to be
scheduled each semester or annually with Residential Living, Student Support Services, and Health
Services staffs. Closer ties were developed with the Counseling Department and Academic Advising
Department related to the learning contract groups, with Multicultural Affairs related to GLBT services,
and with county agencies related to the Jackson County Domestic Violence Task Force. The following
committees chaired by Center staff enhanced collaboration as follows; Eating Disorders Treatment Team
with the Athletic Dept., Fitness Center, Judicial Affairs, Legal Counsel, Nutrition faculty and Health
Services; the Sexual Assault Committee with the Women’s Center, Health Services, and Residential
Living; the Alcohol and Drug Task Force with academic administrators and faculty, Athletic Dept.,
University Center, Residential Living, Health Services, Judicial Affairs, Fitness Center, and Academic
Advising; Safe Zone training committee with Office of Human Resources, OEO/Affirmative Action,
Office of Multiculturalism, and faculty in Counseling, Health and Human Performance, Social Work,
Anthropology, and English. Our alcohol campus and community organizer has completed sixty in-person
interviews or presentations with community leaders, agencies, and groups, and 135 interviews and
presentations with campus administrative, staff, student and faculty leaders and various departments,
committees and groups.

Action Taken:
We have worked in a collaborative effort with the following agencies this year:
Admissions offices at various colleges and universities
Financial Aid, WCU
SOAR, Balsam, NC
Pacesetters, Andrews, NC
Cherokee Challenge, Cherokee, NC
Project Extreme, Swain, Graham Counties
New Century Scholars, Jackson County
Collegiate Connections, SCC
Cherokee Preservation Foundation, Cherokee, NC
College and Town Club, WCU/Sylva
Community Table, Sylva, NC
Mountain Trace, Sylva, NC
Great Smoky Mountain National Park, Cataloochee, NC

Serve as resource and work collaboratively with developing common protocols for addressing academic
integrity and disruptive student behavior.

Working with Bruce Carroll as Academic Integrity Faculty Fellow to help build additional relationships
with faculty and departments.

Utilized Mountain Mediation Services to resolve 2 student conflicts.
   6. Support individual professional development and wellness through in-services programs and
   other related activities.

 Provided in-services for staff on a variety of personal wellness topics including time management, stress
management, diversity education, money management and other topics.
Provided co-chair for Student Affairs Staff Development Committee.
Memberships in and attendance at national, regional and state professional organizations and conferences
including: SACSA, NCHO, NCCPA, SEAHO, ACPA, NASPA, AFA, ACUHO-I, NPI, and Myers-Briggs
Training Institute.
Attended third party training on team building, customer service and a variety of other topics.
Trip to UConn and Harvard to explore a variety of other RL models.
Development of RAAC – Resident Assistant Advisory Committee – attendance at RA Drive In
conference, bidding to host, and being accepted as host site, for 2004 conference.

The RRAC staff has been provided with time and resources to attend workshops sponsored by           the
Human Resource office. Also, Bill Clarke attended the regional IAAM conference in March.

Assistant Director attended the NIRSA’s National conference and sport club symposium.

Attended one national conference and one regional conference. Also I was able to present at two
conferences. We were able to take 22 students to the Southeastern African American Leadership
Conference the most any other school has had attend in the 11 year history of the conference.

Health Svc.
The health center staff routinely participates in professional development. Each staff member is required
to have in-house and conference/workshop continuing education (PA-C 50/yr/MD-50/yr, nursing staff
25/yr, lab tech 12/yr, administrative staff, wellness and nutrition 25/yr. The staff have greatly enhanced
their professional development. The health center is also focused on wellness activities to reduce stress,
enhance effectiveness and improve morale. Two staff members are actively involved in the staff
development committee.

The University Center encourages students and staff to participate in and support professional
development activities:
• Michelle Lynch and members of the University Center staff coordinated the NC Lead student
leadership conference.
• Jill Lindsay and Rebecca Caldwell served on the NCCPA Administrative Assistants’ Conference
Program Committee and coordinated rooms and services for the conference.
• Kim Davis and Jennifer Leathers attended the NCCPA Administrative Assistants’ Conference.
• Rebecca Caldwell presented programs at NC LEAD; the NC Counseling Association; the NCCPA
Administrative Assistants’ Conference and at American Counseling Association.
• Rebecca Caldwell was invited to present as a visiting artist and scholar on gender issues in counseling
and to lead a two-day workshop to the Counseling Master/s Program at Appalachian State University.
• Linda Riouff was invited to present programs at UNC-Asheville and for Phi Mu leadership.
• Leigh Jackson presented at the InterCollegiate Outdoor Recreation and Education conferences.
• Leigh Jackson completed the Masters’ Course for Leave No Trace.
• Beth Johnson took an LCE student committee member to the Arts Leadership Institute sponsored by the
Southern Arts Foundation.
• Beth Johnson attended the Spoleto Festival, Appalachian Studies Conference and the Cherokee/WCU
Community Building Conference.
• Dianne Harris attended the Southern Association for College Student Affairs conference in Myrtle
Beach, SC.
• Julie Walters Steele presented at the regional and national Association for College Unions International
(ACUI) conferences.
• Jeff Hughes took six student employees to the Association for College Unions International Conference
in Greensboro, NC.
• Jeff Hughes, Jill Lindsay and Julie Walters-Steele attended the Association for College Unions
International Conference in Washington, DC.
• Ryan Williams attended conferences for the InterFraternity Institute; Association of Fraternity
Advisors; Southeastern InterFraternity Conference; Southeastern Panhellenic Conference; and the
National Black Greek Leadership Conference. He also facilitated sessions at the Undergraduate
InterFraternity Institute.
• Michelle Lynch took students to the National Association for Campus Activities and the American
College Program Association regional conferences.
• Joab Cotton, IFC President attended UIFI.
• Jennifer Belyeu, incoming LMP president, is registered to attend the ACUI I-LEAD student leadership
conference this summer.

Results: Director attended SAEOPP regional conference, NCCEOP state conference, and a TRIO
regulations workshop. Assistant director attended training sessions for our tracking procedures and
attended teleconference at Mars Hill on audit readiness.

The Fitness Director and Assistant Fitness Director attended the National Intramural & Recreational
Association National Conference and the Athletic Business Expo. The Fitness Director received the
following certifications: Wave Workout, Advanced Personal Trainer and Sports Nutrition Consultant.
The Assistant Fitness Director received a Personal Fitness Trainer Certification and an American Red
Cross Emergency Response Instructor Certification. The Assistant Director also attended the following:
Incident Command System (ICS) training and grant writing courses.

Staff professional development and wellness has been supported with the development of nine in-services
in the areas of alcohol, emergency, gender, group, computer software, resource development, community
mental health, sexual abuse issues and services. Monies continue to be available for each staff to attend
workshops and presentations to complete needed professional CEU credits. Staff have attended campus
Information Technology training sessions and teleconferences on various topics.

Action Taken:
One staff person attended Leadership Development Training offered by WCU’s Human Resources Dept.
One staff person took graduate level course in family counseling.
One staff person enrolled in the counseling graduate program at WCU.
Three staff persons attended the National TRIO conference.
All staff renewed their CPR and first aid training.
All new staff attended van driver safety training.

Attended all Staff Development programs.

Attended the Student Affairs River Rafting trip.

Completed an on-line course on Liability Issues Related to Student Suicide.

Attended Board of Directors meetings for the Association for Student Judicial Affairs.

Attended the Southern Association of College Student Affairs annual conference (and presented a

Attended the Association for Student Judicial Affairs annual conference
(and presented a program).

Attended the American College Personnel Association annual conference.

Read copies of About Campus, SACSA Journal and the Journal of College Student Development as

Maintain and utilize subscriptions to Synfax, Synthesis and the College Students and the Courts.

Have institutional memberships with the Center for Academic Integrity and the Council for Law in
Higher Education (CLHE).

   7. In conjunction with University Task Force on Web-enabled Student Services, continue
   exploration of new technology applications and increased support to Student Affairs, including
   involvement in Banner implementation; relatedly, work with the Chief Information Officer to
   facilitate student meetings regarding technology support needs.

Continued support of Banner transition through attendance at workshops and national SCT conference.
Continued and expanded exploration of on-line room selection package. Currently working through
questions related to financial transactions, state auditing process and other IT issues related to this.
Provided support for CIO student meetings with residential students.

The RRAC director is working with the CIO concerning implementation of a new campus wide
scheduling system.

 Intramurals in conjunction with IT services and student assistance designed a web site consistent with the
Student Affairs web site.
Progress is continuing in designing a user friendly web site that will allow students to register intramural
teams on-line as well as check team schedules.
Assistant Director serves on the Student Affairs Web Committee.

Enhanced web-site and site is currently being revised.

Health Svc. As the implementation of Banner continues, the health center will have to be more actively
involved in the design and programming. The health center’s electronic medical record system must be
considered and formatted to read Banner.
The University Center continues to explore new technology:
• Jill Lindsay has upgraded room reservations processes;
• Jill Lindsay and Julie Walters-Steele have served on committees to explore a new University-wide
calendar programs and ticketing software;
 • Ryan Williams serves on the Student Communication Committee and the University Center has
assisted with surveys for this committee.
• Ryan Williams has worked with IT Services to create user friendly PDAs for student activity use;
• Ryan Williams has coordinated on-line student organization registration and is working with ITS to
expand on-line services for student organizations;
• All Greek Life forms are on line;
• LMP continues to hone its website and implement methods of seeking student feedback via the website;
• Ryan Williams serves on the Web Tools Committee and Student Affairs Web Committee;
• The new University Center addition features high-tech meeting rooms and theater;
• Additional computer stations are being installed in the University Center to allow students an
opportunity to check their email between classes or meetings

Results: We have launched our new web page and are currently working with the temporary SA
webmaster to learn techniques for maintaining that site.

The Fitness Center employs a Student Web Manager that updates and maintains the Fitness Center

FC: Other:
     1.The Fitness Center offered a variety of programs throughout the 2003-2004 fiscal year including:
land and water aerobics classes such as kickboxing, yoga, dance aerobics, hip hop, self defense, step,
strength/conditioning, and circuit; a personal training certification; fitness assessments; body composition
analysis, personal training, Senior Fitness

•   Related Liberal Studies Learning Outcomes: 1, 2, 5, 6, 7
•   Related Principles of Good Practice: 1, 2, 3, 4, 5, 6, 7
•   Responsible Parties: Fitness Director, Assistant Fitness Director, Fitness center student staff
•   Timetable: On-going
•   Assessment/Outcomes: Fitness center surveys, Student advisory Group discussions, patron

2. Fitness Center employees received the following in-service training: American Red Cross CPR, First
Aid, AED, and Lifeguard training; Risk Management; Pills, Powders & Performance; Physical Therapy
Department Spotting Techniques training; equipment operation

•   Related Liberal Studies Learning Outcomes: 1,2,3,4,5,6,7
•   Related Principles of Good Practice: 1, 2, 3, 4, 5, 6, 7
•   Responsible Parties: Fitness Director, Assistant Fitness Director, Fitness center student staff
•   Timetable: On-going
•   Assessment/Outcomes: Fitness center surveys, Student advisory Group discussions, patron

Staff have served on the Web Development Committee and the Center implemented a new software
scheduling and data analysis program this spring. Our webpage has been significantly enhanced for
student use.

Action Taken:
We implemented the WCU Student Affairs template for our web page. Our web page is updated
regularly. We also purchased another wireless electronic classroom for Nantahala School, one of our
target schools, and two additional laptops for the lab already supplied to Hiawassee Dam Middle School.

Continued to modify discipline database.

Investigating a purchase options for a more comprehensive and growth oriented program.

Participated in training of ResNet staff.

Developed new protocol for resolving cases of computer based copyright infringement.

Work with Resnet to address computer related misconduct and to develop response protocols and
proactive plans.

Worked with various campus constituencies to try to purchase as part of the WebCT package
offered to faculty.


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