helping you stay healthy over the winter months New Urgent Care vaccine jab

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helping you stay healthy over the winter months New Urgent Care  vaccine jab Powered By Docstoc
Winter 09 • ISSUE 1

                      helping you stay healthy over the winter months

                                               • New Urgent Care Centre
                                               • Physio takes to the streets
                                               • All you need to know

                                               • HPV: Latest news
Welcome to your new and improved edition of Health News,
 brought to you by NHS Birmingham East and North – your local NHS. We’ve taken a fresh new approach
to this magazine, which we hope you will enjoy – mixing features and key information about health and
lifestyle. We want to hear from you about whether you like the changes we’ve made, and it would be
great to get some suggestions about the new edition too. Fill in the coupon on page 8 to share your views
and be in with a chance to win a £50 voucher to spend at Debenhams.
In this magazine you will find out              be healthy if we work in partnership
about the latest developments in your           with you. That’s why we’ve included
area, including our intermediate care           information here about keeping
services, physiotherapy services and            yourself healthy, happy and
the new Urgent Care Centre, where               safe over the festive period.
you can drop in and be treated for a            We hope you find it useful.
range of minor injuries and illnesses.
It also answers your questions on the           With best wishes for the
swine flu and HPV vaccines.                     festive period to you.

We hope you enjoy reading this
magazine, and that you find the
information inside it interesting. We
know that we can only help you to

                                                                                                                       ive), Dr Peter Thebridge
                                                                                          Sophia Christie (Chief Execut
    Sophia Christie           Paul Sabapathy              Dr Peter Thebridge                                           mittee (Chair) and Paul
     Chief Executive             Chairman        Professional Executive Committee Chair    Professional Executive Com
                                                                                                       Sabapathy CBE (Chairman)

New Urgent Care Centre
Following the success of the Urgent Care Centre in Warren Farm,
Kingstanding, NHS Birmingham East and North is opening a second
Urgent Care Centre in Clodeshall Road, Saltley.
From mid December, you will be able to             A team of specialist nurses will run the centre,     When to go to A&E
walk into the new centre and be treated for        which will be open every day (except Christmas
                                                                                                        If you’re injured or seriously ill, you should
a range of minor illnesses and injuries, from      Day) from 9am to 9pm Monday to Saturday, and
rashes and earaches, to minor wounds and           10am to 7pm on Sundays.                              go, or be taken, to A&E or call 999 in an
burns. It provides a confidential service and                                                           emergency. This includes:
                                                   Nurse Consultant and Urgent Care Centre Lead
also offers emergency contraception.                                                                    • Loss of consciousness
                                                   Gerry Peake said: “We are delighted to be opening
                                                   a second urgent care centre, which will offer        • Pain that is not relieved by simple pain killers
                                                   medical treatment to people closer to home, rather   • confused state
                                                   than waiting at the Accident and Emergency           • Persistent, severe chest pain or
                                                   department at Heartlands or City hospital.              breathing difficulties.

                                                     The Urgent Care Centre will
                                                     treat and give advice on a wide
                                                     range of minor illnesses and                       Washwood Heath Urgent Care Centre
                                                                                                        (open from mid December)
                                                     injuries including:                                Washwood Heath Health Centre,
                                                      • Tonsillitis/throat infections                   Clodeshall Road, Saltley, B8 3SN.
                                                      • Chest infections                                Open 9am - 9pm Monday to Saturday
                                                                                                        10am - 7pm Sunday (except Christmas Day)
                                                      • Mild asthma
                                                      • Conjunctivitis/eye problems                     Warren Farm Urgent Care Centre
                                                                                                        Warren Farm Health Centre,
                                                      • Coughing                                        Warren Farm Road, Kingstanding B44 0PU.
                                                      • Abdominal pains                                 *Open 9am - 9pm Monday to Saturday,
                                                      • Minor injuries                                  10am - 7pm Sunday (except Christmas Day)
                                                      • Burns and cuts                                  *Until 30 November opening times are 8.30am – 7pm
                                                      • Ear infections                                   Monday to Sunday
                                                      • Emergency contraception                         WALK IN - No appointment necessary
                                                                                 For more advice and information on how to look after
Health advice
over Christmas
                                                                             Look after
fall at home, we can never predict when
accidents or illnesses will happen, and                                      yourself this winter
it’s always unfortunate when it is over                                      Winter can be a great time for the family –
the holiday period.                                                          a chance to come together to celebrate the
But before you head for A&E – remember, you should only go                   various religious festivals and New Year.
there if it is a real emergency, such as a serious injury or illness
                                                                                          t is o
                                                                             However, it is also a time when colds and flu are on the increase
which requires immediate treatment.
                                                                            and people can feel lonely and down, especially if you are going
                                                                            and peopl ca eel l
There are lots of other places where you can get help:                      through upsetting or stressful life events, such as bereavement,
• Advice at home - NHS Direct offers health advice 24 hours a                                     und
                                                                            divorce, illness, redundancy or money worries. Most of us know
  day in the comfort of your own home. Telephone 0845 46 47                 w
                                                                            wh                   el
                                                                            what it is like to feel a bit low but if it continues and gets worse it
  or visit                                               a
                                                                            may                  ess
                                                                            may become depression.  s

• Over the counter - Your local pharmacist can give advice                 Do make th effort to check on friends and relatives and if you
                                                                           D make the
                                                                               m              rt to
  and over the counter remedies for coughs, colds and flu,                are worried about someone, give them plenty of opportunities to
                                                                            re w             t so
  pregnancy testing and minor cuts and injuries. A limited                talk. If the problem does not go away, encourage them to talk to
  number of pharmacists will be open over the festive season.                               act
                                                                          their GP or contact a helpline such as the Samaritans - telephone
  For details please see                                       08457 90 90 90 o visit
                                                                                          90 or
• Your local GP is available to call for advice or to book an
  appointment during normal opening times every day except

                                                                         Stay warm
  Christmas Day, Boxing Day and New Year’s Day. 75% of
  our GP practices have extended opening hours. For more
  information visit
• Out of hours - If you or a member of your family feels unwell
  and cannot wait until your GP practice next opens to be seen,
                                                                         this winter
  you can contact the out of hours service. Dial your GP                 It is vital that everyone,
  practice’s number as normal and you will either be connected           especially the elderly and
  directly to the out of hours service or be given a number to call      vulnerable, keeps warm
                                                                        during the winter months as
• Dental emergency - If you are registered with a dentist,              cold weather can contribute
  call to book an emergency appointment. For out of hours               to heart attacks, stroke and
  emergencies, Birmingham residents can contact 0845                    pneumonia.
  603 1435. If you are not registered with a dentist and need
  emergency work done, Birmingham Dental Hospital runs a                Remember:
  walk-in service daily from 9am. Patients are seen on a first          • Wear several thin layers of clothing and
  come first served basis and the first tickets are issued at 7.30am      something on your head during the day
                                                                          and night as this traps your body heat better.
• Minor injuries or illnesses – The NHS walk-in centre                  • Eat a well balanced diet as this helps your body to stay warm and
  based on the lower ground floor of Boots in the city centre             healthy. You should aim to eat at least one hot meal a day and have
  will be open every day over the festive period except                   hot drinks throughout the day.
  Christmas Day. Alternatively you can visit one of our Urgent         • Staying active is good for your health and can make you warmer;
  Care Centres in Kingstanding and Washwood Heath (see                    simple exercise such as walking could help with your blood circulation.
  page 2 for more information)                                         • Make sure your home is well insulated. Contact the Warm Front
• Remember to think ahead! Stock up on all your repeat                    Scheme on freephone 0800 316 2805 for more information and
  prescription medicines so you’ve got enough to see you                  to find out if you are eligible for a grant.
  through the Christmas period. It might be hard to get a              • Keep the main rooms you use well heated and close doors to rooms
  repeat prescription during Christmas week.                              you won’t be using.

Your views count!
We want your help in improving the following services:
                                                                         To share your views and experiences or to get
                                                                         involved in any of these consultations, please
                                                                         contact Annette Hearnden on 0121 380 9032
• End of Life services                   • Stroke services
                                                                         or email
• Digital Diabetic Retinopathy Screening • Rheumatology services
• Dental services                        • Muscoskeletal services

                                                                                                          health news • winter 2009 • ISSUE 1
yourself over the winter months please visit
Don’t get bugged down this winter

of people have had more serious symptoms.
                                                           rature (over
If you or a member of your family has a fever or high temperature (over
                                                           r r ov
38°C/100.4°F) and two or more of the following symptoms, you may
                                                          s, you
have swine flu:                                                                       •    your
                                                                                           Covermouth and nose when coughing or sneezing
• Unusual tiredness,                                                                        tissue
• Headache,                                                                           •       of used
                                                                                           Dispose tissues carefully
• Runny nose,                                                                         •    your
                                                                                           Washhands frequently with soap and water
• Sore throat,                                                                        •    hard
                                                                                           Cleansurfaces (e.g. kitchen worktops, door
• Shortness of breath or cough,
                            ugh,                                                               frequently using a normal cleaning product.
• Loss of appetite,
• Aching muscles,
• Diarrhoea or vomiting

Should I be vaccinated?
                    e                                                                         questions answered
Despite flu being mild for most people, some groups are more at risk of serious
illness if they catch seasonal flu or swine flu, and will need to have the vaccine.           If you’re being offered the swine flu jab, it’s either
The current advice is as follows:                                                             because you’re at greater risk of serious illness if you
                                                                                              catch swine flu, you work directly with patients or you are
                                                                                             in regular contact with people who have a compromised
                                          I should get the I should get the
                                                                                             immune system.

    I have a *serious heart or chest
    complaint, asthma, serious                                                               No - it’s an ‘inactive’ vaccine which means the flu virus
    kidney disease, diabetes, lowered                                  Yes                   used to make the vaccine has been killed so it cannot give
    immunity due to disease or                   Yes
                                                                                             you swine flu.
    treatment such as steroid
    medication or cancer treatment                                                           Should I take the seasonal flu jab and the
    or serious liver disease                                                                 swine flu jab?
    I am aged 65 or over                  *Only if I have one                                Yes. At risk groups (see table) are advised to have both
                                           of the conditions           Yes                   vaccinations. Talk to your GP for more information.
                                             listed above
    I am pregnant                                Yes            *Only if I have one
                                                                 of the conditions
                                                                   listed above             Yes. It is difficult to confirm that you’ve definitely had swine
    I am a front line health or                                                             flu, so it is safer for you to have the vaccine.
                                                 Yes                   Yes
    social services worker                                                                  Is it safe?
    I am the main carer for an            *Only if I have one                               Yes. It has been licenced by the European Medicine Agency
    elderly or disabled person             of the conditions           Yes                  and has been rigorously tested on both adults and children.
    whose welfare may be at risk             listed above
    if you fall ill                                                                         Why aren’t children included in priority groups?
                                                                                            If a child has an underlying health condition and usually has
    I am in regular contact with
    people who have a compromised                Yes                   Yes                  the winter flu jab they will need to be vaccinated against
    immune system, e.g. cancer                                                              swine flu. Otherwise it is important that we prioritise those
                                                                                            who need it most.

Both vaccinations will be available for most people from your GP. If you are
unsure if you are eligible please talk to your GP.                                          priority group - what do I do?
                                                                                            People in the priority groups are more at risk of becoming
                                                                                            seriously ill from swine flu. Most other people will only have
                                                                                            mild symptoms.

                                                                                               home and contact the National Pandemic Flu
                                                                                               Service on 0800 151 3100, minicom: 0800 151

                                                                                               3200 or visit
                                                            For more up-to-date information on swine flu visit
Keeping our kids healthy
                                    It’s a sad fact that we are all a lot less
                                    active nowadays. With so many
                                    opportunities to watch TV or play
                                    computer games, and with so much
                                    convenience and fast food available,
                                    we don’t move about as much, or eat                                              T
                                                                                                                     Top tips to being healthier:
                                                                                                                       Sugar swaps – Don’t forget that
                                                   as well as we used to.                                              sugar is in lots of food and drinks. Too
                                                                                                                       much sugar can mean excess energy
                                                                                                                       which in turn can lead to stored fat
                                                                                                                       in the body and diseases like type 2
                                                                                                                       diabetes and heart disease.
                                                                                                                                               – It’s important
                                                                                                                       for kids to eat a variety of fruit and veg
                                                                                                                       and aim for five a day. Packed with
                                                                                                                       essential vitamins, minerals and fibre,
 Unfortunately this means that nine out of 10                                                                          which may help reduce the risk of
                                                  Family Health Trainers – provide
                                                                                                                       diseases like cancer and heart disease.
 kids today could grow up with dangerous          support in your home or at a clinic
 amounts of fat in their bodies. This can cause   to families who have concerns about                                  Make time for a proper mealtime –
 life-threatening diseases like cancer, type      their children’s weight and want to make                             Try to make time for the whole family
 2 diabetes and heart disease -- so it’s really   lifestyle changes.                                                   to sit down and eat a proper meal
 important that we do something about it.                                                                              at least three times a week. Rushing,
                                                  If you are worried about your child’s                                making do and eating
 Already more than 10% of five year olds and                                                                           on the go all lead to
 21% of 11 year olds across east and north        any of these services, call the dietetic                             unhealthier eating
 Birmingham are severely overweight and           service on 0121 446 1021or 446 1026.                                 habits like snacking,
 at NHS Birmingham East and North we are                                                                               skipping meals and fussy eating
 committed to helping families change that.                                                                            Get up and about – Most of us spend
                                                                      Make a                                           too long sitting down. It’s important to
 We offer a range of weight management
 services for children and their families to
                                                                      Change 4 Life                                    relax, but there’s a difference between
                                                  You may have seen the adverts on TV about                            chilling out and vegging out. Kids who
 help them eat more healthily and be more                                                                              are inactive don’t burn off enough
 physically active. This includes:                Change 4 Life – by joining the scheme you can
                                                                                                                       energy and store up fat in their body.
                                                  get lots of ideas on how you and your family
 Little steps – fun sessions for families of      can become healthier by eating well, moving                          Make me-sized meals – Give your
 young children (4-8 years).                      more and having a great time doing it.                               kids a smaller portion size compared
                                                                                                                       to yours.
 Watch IT – a programme designed                  Register online at
 specifically for families who have children                                                                           Cut back on fat – Check out labels
                                                  or phone 0300 1234567*and you will be                                on foods to find out how much fat
 aged 8-11 years – sessions run at various        sent a free welcome pack containing lots                             is in them. Grill food like bacon and
 venues after school hours.                       of information and freebies. You can also                            sausages instead of frying.
 STEPs – group sessions for teenagers (12-16      search to find out what’s going on in your
                                                                                                                       Check on the snacks – Try to limit the
 year olds)                                       local area.
                                                                                                                       snacks your kids have as they can be
                                                  *Calls to 03 numbers should cost no more than geographic 01
                                                  or 02 UK wide calls and may be part of inclusive minutes subject     high in sugar, fat, calories and salt.
                                                  to your provider and your call package

 Be Active
The NHS and Birmingham City Council have
teamed up to offer all Birmingham residents           Winter exercise with kids
free gym and exercise classes during off               It can be difficult keeping your kids active in the winter when it’s cold outside and all they
peak hours and free swimming anytime.                  want to do is watch TV or play computer games. Here are a few ideas:
                                                                                A walk in the park – as long as you wrap up warm winter is a great
    For more information contact
                                                                                time for the whole family to enjoy your local park, whether it’s with the
   your local leisure centre or go to
                                                                                dog, the pram or with bikes or scooters – and it’s free! For your nearest
                                                                                park go to
                                                                                Swim 4 free – it’s free for everyone to swim at your
                                                                                local council leisure centre as part of the Be Active scheme.
                                                                                Visit for your nearest pool
                                                                                Get your skates on – why not try other indoor activities like ice
                                                                                skating, ten pin bowling, soft play areas or badminton?

Nine out of 10 kids could grow up with dangerous levels of fat in their bodies                                          health news • winter 2009 • ISSUE 1
                                           Living with diabetes
                                           Despite an estimated 20,000 people living with diabetes across east
                                           and north Birmingham, it is a condition that is often misunderstood.
                                           With the right care and support, people with diabetes can lead a
                                           normal life. However, if not treated properly it can lead to poor
                                           health, blindness and even death.

                                                          DID YOU KNOW? • DID YOU KNOW? • DID YOU KNOW? • DID YOU KNOW? •
                                                          Olympic gold medal winning rower Steve Redgrave, actress Halle Berry and singer
                                                          Aretha Franklin are just some of the many people who live with diabetes.

 What is diabetes?                            5-15% of people with diabetes have this         25. More recently, children as young as
                                              type, which cannot be prevented and             seven have been diagnosed.
 Diabetes is a condition where the amount
                                              usually appears before the age of 40.           Our diabetes team
 of glucose in the blood is too high
 because the body cannot use it properly.     Type 2                                          Since forming in 2003, NHS Birmingham East
 Glucose comes from eating and drinking       The majority of people with diabetes (85-       and North’s Community Diabetes Team has
 carbohydrates which are found in foods       95%) have type 2 diabetes, which develops       transformed the lives of hundreds of people
 such as bread, potatoes, fruit, sugar and    when the body can still make some insulin,      across east and north Birmingham.
 other sweet foods. There are two main        but not enough, or when the insulin that is     Previously, people had to be referred to
 types of diabetes:                           produced does not work properly. In most        hospital for treatment but now the team
 Type 1                                       cases type 2 diabetes is preventable and is     supports GPs to look after lots of people with
                                              linked with being overweight.                   diabetes in the community without the need
 Type 1 diabetes develops if the body is
 unable to produce any insulin – a vital      Although it usually appears in people over      to go to hospital.
 hormone that helps glucose get to the        the age of 40, South Asian and African-         The team is made up of four specialist nurses,
 right place in our body.                     Caribbean people can develop it as young as     one of whom speaks Urdu and Bengali.

                                              Emma’s story
                                              Mum of four Emma is 38 and was diagnosed with type 1 diabetes when she was
                                              just 11.
                                              “When I was first diagnosed, the care of my diabetes was very
                                              regimented. I had to have two injections a day and I had to
                                              eat a certain amount three times a day. The worst thing was
                                              ‘no sweets’! But things have changed so much now. Last year
                                              I was referred to the diabetes team and finally I can eat what I
                                              want when I want!”
                                              Emma took part in the Dose Adjustment For Normal Eating (DAFNE) course which
                                              taught her how to adjust her insulin levels depending on how much carbohydrates
                                              she eats.
                                              “DAFNE is brilliant. Now I control my diabetes rather than it controlling me. If I want
                                              some chocolate, I have some.
                                              “Having diabetes does change your life and you do have to put in the effort to look
                                              after yourself but you get so much out of it. My advice to others would be don’t be
                                              ashamed of your condition – the diabetes team can help you to lead a normal life.”

                                               For more information and advice, contact the community diabetes team on
Diabetes clinics
If your GP suspects you have diabetes,
you may be referred to one of the diabetes
                                                                              Tariq’s story
clinics, where you can get your blood                                           Tariq is a 42 year old father of three from Bordesley
sugar levels tested. You will learn about                                       Green. He was diagnosed with type 2 diabetes earlier
diabetes, how to manage it if the test                                          this year.
shows that you have the condition, and         “I found I was going to the toilet a lot in the night, was
also how to prevent or delay getting it if
the test shows you have pre-diabetes.          always thirsty and started to suffer from blurred vision. I
Nurse Consultant from the Community            put the symptoms down to recently suffering from gout
Diabetes Team, Jill Hill says: “It’s vital     and never suspected having diabetes, even though my
that diabetes is diagnosed as early as         father had it.”
possible as early treatment reduces the
chance of developing serious health            Tariq’s GP sent him to be tested and it was confirmed he had type 2 diabetes.
problems.”                                     He was referred to the diabetes team and attended their Urdu speaking
                                               information session at the Partners In Health centre.
Learning about diabetes                        “The session was great; it’s good to meet others in the same situation. But I
Everyone who is diagnosed with diabetes        think it’s important to remember that everyone who has diabetes is an individual
should receive a free diabetes handbook        and you have to look at your own lifestyle to find out what works for you.
from their nurse or GP which includes
information on the condition and where         “I think one of the problems is that we (South Asian people) eat a very fatty
to get additional information and support.     diet. I always used to clear the plate and any leftovers and never said no to
Available in English and Urdu, it also         cakes and biscuits.
includes a patient record book, where          “It’s a shock when you are diagnosed but by changing your diet and
patients can record key information.           exercising more you can live a normal life. For example, I don’t eat katlamas
The diabetes team offers a range of courses    anymore and I’ve switched from milk chocolate to dark chocolate. I’m also
for patients to learn more about diabetes      walking more and have already lost two stone.”
and how to properly care for the condition.    If you think you have type 2 diabetes talk to your GP.
People with newly diagnosed type 2
diabetes can attend the ‘new to type 2
diabetes’ education session, which is held
at several venues in English or Urdu. For
those who want more help in managing
                                              The Facts                                          What are the symptoms?
                                              • There are currently over 2.5 million             • Increased thirst
the condition, there is a six week course       people with diabetes in the UK and more          • Going to the loo (passing urine) all
‘X-PERT diabetes programme’ which               than half a million people who have the             the time, especially at night
teaches people about different food             condition and don’t know it. This figure is      • Extreme tiredness
groups, food labelling and how to live          expected to rise to over 3 million in 2010       • Weight loss
healthily with type 2 diabetes.               • Diabetes is the leading cause of blindness       • Blurred vision
People with type 1 diabetes can take part       in people of working age in the UK               • Genital itching or regular episodes
                                              • You can reduce your chances of                      of thrush
in the week-long DAFNE course, during
                                                developing diabetes complications, such          • Slow healing of wounds
which people can learn how to adjust their
insulin levels according to the amount of       as damage to your eyes, by:                      If you have these symptoms then
                                                                                                 talk to your GP about a diabetes test.
carbohydrates they want to eat.                  • Controlling your blood pressure
                                                     and glucose levels
Ask your GP or nurse for details about
                                                • Keeping active
these courses and how to be referred.           • Maintaining your ideal body weight
                                                • Giving up smoking

                                                                                                    health news • winter 2009 • ISSUE 1
0121 328 7311. More advice can be found at
                                                                                    Look after your mental health
                                                                                    Everyone knows you should eat healthily, exercise and
                                                                                    keep physically well – but what about your mental health?

                                                                                   Help is out there                                                 The Facts
                                                                                   The following websites can help with                              •           four
                                                                                                                                                              in One people will experience
                                                                                   advice and information:                                               some kind of mental health problem
                                                                                                                                                         at some point in their lives
                                                                                   •                                         •        and depression are the most
                    Often people don’t realise that being mentally                 •                                                     common mental health problems
                    healthy means feeling good about yourself which                                                                                  •            are more
                                                                                                                                                                Women likely to have been
                    is just as important as your physical health. Life’s      drama production by young people which                                     treated for a mental health problem
                    challenges can get everyone down from time to             reveals their feelings towards mental health                               than men
                    time, however if these feelings go on for more            and why they find it hard to get help.
                    than a couple of weeks and you feel you cannot                                                                                   •          About
                                                                                                                                                                10% of children have a mental
                                                                              The team also runs various mental health                                   health problem at any one time.
                    cope, you should talk to your GP who can make
                                                                              roadshows at mosques and black-led
                    sure you get the right help and support.
                                                                              churches across the city where people can get
                    Face up to mental health                                  information and help on a range of mental
                                                                                                                                                   The team speaks Urdu, Pushtu, Mirpuri and
                    Unfortunately there is a stigma associated with           health issues.
                                                                                                                                                   Punjabi. For more information on the team and
                    mental health and no more so than within                  In addition, they help to write ‘Barbershop’ –                       to get a copy of the DVD call 0121 765 5191.
                    black and minority ethnic (BME) groups, who               a community magazine aimed at promoting                              Barbershop magazine is available to view at
                    are least likely to get help with mental health           positive mental health to BME men which is                  - to contribute to the
                    problems. NHS Birmingham East and North’s                 distributed via barbershops across the city.                         magazine email
                    community development workers have been
                    working hard to tackle this.
                    Aiesha Wright, BME Mental Health
                                                                                   Tips on looking after your mental health:
                    Community Development Worker, explains:                                            • Be active – physical activity can help you to keep mentally well. Even just
                    “Within BME groups, one of the biggest                                               half an hour’s brisk walk every other day can make all the difference. Check
                    challenges is that mental health is a taboo                                          out your local council leisure centre for free gym and swim sessions
                    subject. We work with these communities                                            • Look after yourself – try and cut down on alcohol and tobacco if you
                    to break down these barriers and encourage                                           can, as although they may make you feel good in the short term, they
                    people to speak up about their problems and                                          can make you feel even more down. Even a small amount of alcohol
                    concerns.”                                                                           before bed stops us getting enough deep sleep to feel properly refreshed
                                                                                                         – and the world never looks good through a hangover
                    Recently the team worked with local school                                         • Eat well – a balanced diet with plenty of fruit and vegetables improves
                    children across east and north Birmingham to                                         your mental health. It is widely believed that there is a link between what
                    launch ‘Face Up 2 Mental Health... It’s Your                                         we eat and how we feel
                    Business’ – a DVD which has been distributed                                       • Sleep well -– aim for eight hours shut-eye every night. Not only will you
                    to local organisations to raise awareness of                                         feel the benefits, but your skin will see them too
                    the mental health problems faced by young
                                                                                                       • Talk about your feelings with your friends and family, GP or counsellor.
                    people from BME communities. It features a
                                                                                                         Sometimes writing your feelings down can help us think more clearly
                                                                                                         about a situation.
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Complaints -                                                           Supporting our carers
                                                                       Are you one of the hundreds of people
an opportunity to improve                                              across east and north Birmingham
                                                                       who look after a friend or relative but
NHS Birmingham East and North always                                   don’t class yourself as a carer?
aims to provide high quality safe services to
                                                                       A carer is anyone who looks after a partner, parent, child or
our patients. However, if for some reason                              friend who has an illness or an ongoing health condition. One
our services do not meet your expectations,                           in six people will become an unpaid carer at some point in
we want to know so we can take whatever                               their lives following a sudden illness or discharge from hospital.
action is necessary to put things right.                             Where do I go for advice?
Why complain?                                                        NHS Birmingham East and North’s Carers Support Service offers
If you feel you have a complaint, it is important that you           help to all carers including:
contact us. Complaints provide us with valuable information          • Telephone advice
and an opportunity to improve the services we provide.               • Information
                                                                     • Carers assessments, even if
How can I complain?                                                    there is not a social worker
You can submit a complaint either verbally, in writing or by        • Home visits (in complex cases)
email not later than 12 months after the date on which the          • Free carers magazine
subject of the complaint occurred, or 12 months from the            • Free local carers groups in
date when you became aware that there may be a cause to               Yardley, Erdington,
complain.                                                             Washwood Heath
                                                                      and Kingstanding/Oscott
What services can I complain to NHS Birmingham
East and North about?                                                                    For more information, call the helpline on
Changes were made to the NHS complaints procedure earlier
                                                                                          0121 765 5190. For carers with hearing
this year. You can contact us if your complaint is about:
• Any services which the trust provides, including district
  nursing, health visiting, physiotherapy, podiatry, John Taylor
  Hospice and intermediate care among others
• Your GP, dentist, optician or pharmacist
• Any service which is commissioned by the trust, including
                                                                                        Your PALS
  mental health services and hospitals
                                                                                         The Patient Advice and Liaison Service
                                                                                         (PALS) is a free confidential service
• Decisions made by the trust through which services are
  commissioned.                                                                          offering help, advice and support to
                                                                                         patients, relatives and carers about all
Our assurance to you
                                                                                         aspects of local health services.
We can assure you that all complaints will be treated with
sensitivity, without discrimination, respectfully and with          From doctors and dentists to opticians and pharmacists, your local
dignity. Every complaint will be dealt with in a way that is        PALS team is a good place to start regarding any enquiries about
appropriate to you.                                                 NHS services.
If you have a complaint, please contact us and we will              The team is dedicated to listening to your problems and concerns
discuss how you wish the complaint to be handled and                and can help by offering advice and liaising with other services on
timescales.                                                         your behalf to resolve issues quickly and efficiently.

  For more information please contact                               Please note that PALS is not a medical team. If you have an
   Pat Jones or Mandy Guest on 0121                                 immediate health problem please ring NHS Direct on 0845 4647
    380 9025/ 380 9162 or email us at                               or contact your GP .                                   If you need help or advice in a language other than English, contact
                                                                    PALS and an interpreter will call you back and enable you to have a
                                                                    three way telephone conversation with a PALS team member.

                                                                    You can contact the PALS service in a number of ways:
                                                                    • Freephone: 0800 328 3205 • Text phone: 07974 729108
                                                                    • Fax: 0121 333 5382                 • Email:
                                                                    Our telephone service is available Monday to Friday 9am to 4pm.
                                                                    If the line is busy, please leave a message and we will call you back
                                                                    by the next working day.

                                                                                                  health news • winter 2009 • ISSUE 1
         For the latest news visit our website:
HPV vaccination programme goes into schools
Girls aged 12-13 across Birmingham are now being offered the Human Papilloma Virus (HPV) vaccine
in their school to protect them against cervical cancer. And girls aged 15-16 who have not yet had the
vaccine will also be offered it at school this year. The vaccine is also available to women aged 16-18,
either at their school if they are still in full-time education or at local clinics and health centres.

                      NHS Birmingham East & North’s Nurse Consultant in Public Health
                      Narinder Kular said: “We want to reassure all parents’ that the
                      vaccine is safe for their daughters to have and it will protect
                      them for many years to come.”
                      Narinder answers parents’ most common questions:
   • What is cervical cancer?
     Cervical cancer affects the cervix (the entrance to the womb). It is caused by HPV,
     which is spread from one person to another during sexual activity
   • What is the HPV vaccine?
     The HPV vaccine stops the virus from developing in the body and therefore prevents
     cervical cancer in 70% of cases
   • Why should my daughter have the vaccine?
     The virus that causes cervical cancer is spread through sexual activity, however
     the vaccine provides the best protection if it is given to girls before they become
     sexually active
   • What if we don’t want our daughter to have the vaccine?
     Your daughter doesn’t have to have the vaccine, however we would highly
     recommend that she does as it will protect her against cervical cancer. It is your
     daughter’s legal right to decide whether or not she has the vaccine.
   Talk to your GP if you have any more questions or concerns or visit or

                                                           Intermediate care –
                                                           helping you recover
                                                           Intermediate care provides short term rehabilitation
                                                           and support for people to help them recover after an
                                                           illness or injury.
                                                           Head of the service Maureen Clark, explains: “Our aim is
                                                           to get you back to your normal self as soon as possible,
                                                           prevent you from going into hospital or a long term care
If you think intermediate care can help you then
talk to your GP or district nurse or call the team
                                                           home and help you to live independently, wherever
direct on 0845 600 4550 (8am to 10pm every day).           possible. While some people only need us for a couple of
                                                           weeks, others need our help for slightly longer.”
                                                           Our team of nurses, physiotherapists,      If you or an older relative has had a fall
                                                           occupational therapists and social         or is worried about falling, they may
                                                           workers can provide intermediate care      benefit from the falls prevention service.
                                                           in your home or in one of our short-stay
                                                                                                      Call 0121 465 5110 for more
                                                           rehabilitation centres, the Anne Marie
                                                                                                      information about the falls prevention
                                                           Howes Centre in Sheldon and the Perry
                                                           Tree Centre in Kingstanding.
                                              A short film about intermediate care is available to view at
Physio takes                                                                     Pulling over Christmas
to the streets                                                                       up
                                                                                If you pu a cracker over Christmas, don’t
                                                                                forget to use a condom! If you do have
                                                                                unpr ec sex, remember you can get
NHS Birmingham East and North’s                                                        enc
                                                                                emergency contraception and confidential
physiotherapy team has been taking to                                                   ro
                                                                                advice from the following places:
the streets to raise awareness of their
services and how they can help you.
                     The team has been talking to people at shopping
                     centres, supermarkets and local events about
                     what physiotherapy is and how people with
                     back, neck, muscle, joint or bone pain can refer
                     themselves to the service. This means that if you
                     live in east and north Birmingham you can book
                     a free appointment with an NHS physiotherapist                Urgent Care Centres
                                                                                   You can drop in anytime from 9am to 9pm Monday to Saturday or 10am
                     without having to go to your GP first.                        to 7pm on Sundays at the Urgent Care Centre at Warren Farm Health
                                                                                   Centre, Warren Farm Road, Kingstanding and from mid December, there is
                                                                                   a new centre at Washwood Heath Health Centre, Clodeshall Road, Saltley.

                Physio - the facts...                                              Local pharmacies
                                                                                   Call NHS Direct on 0845 46 47 or visit for your
               Physio is not just about giving massages –                          nearest pharmacy
               there’s more to it than you think!                                  Birmingham Relationship and Sexual Health (BRASH) service
                                                                                   Call 0121 446 1010 for your nearest clinic
   • Physiotherapists help people of all ages who have                             Brook Advisory Centre (under 25s only) Call 0121 643 5341
     physical problems caused by an illness, accident or ageing                                                                         for your local centre
   • They also work with stroke patients, children,
     people who have mental health problems and
     people with arthritis
   • Physio can involve a range of treatments, including
     manipulation, massage, exercise, electrotherapy and                                 Want to stop smoking?

       For more information or to book an
        appointment call 0121 465 2386.

Care Quality                                                                                OR TEXT ‘QUIT’ TO 80800
Commission results                                                       For details of stop smoking sessions please ring the number
                                                                         above. Below are some of the sessions running in your area:
The decisions we make about local health services are very
important and each year, the Care Quality Commission (CQC)                 Stockland Green Health Centre, 192 Reservoir Road, Erdington
                                                                           A drop in session every Thursday 1pm - 2:30pm
assesses all health trusts on their ability to produce quality
                                                                           Meadway Community Centre, Meadway, Yardley
services and use resources (money) wisely. This assessment                 Group sessions every Monday 6pm - 7:30pm
is not just about the services we provide directly, but also those         Shard End Community Centre, 170 Packington Avenue, Shard End
that we commission, or pay for, such as local hospitals.                  A drop in session every Tuesday 6pm - 7:30pm
This year, the CQC has graded NHS Birmingham East and North as            Ann Marie Howes Centre, 20 Platt Brook Way, Sheldon
                                                                          Group sessions every Wednesday 6pm - 7:30pm
‘good’ for financial management and ‘fair’ for quality of services.
We met all 44 core quality standards, which include infection             Partners in Health Centre, 163 Yardley Green Road, Yardley
                                                                          A drop in session every Wednesday 5pm - 7pm and Saturdays
control, medicines management, recruitment and training and               11am - 12:30pm
professional codes of conduct and have been rated excellent for           Small Heath Leisure Centre, Muntz Street, Small Heath
substance misuse services and rated highly for safety and cleanliness     A drop in session every Monday 5:30pm - 7:30pm
of the services, the dignity and respect we show to patients and          Warren Farm Health Centre, Warren Farm Road, Kingstanding
keeping the public healthy.                                              A drop in session every Tuesday 4pm - 7pm
Chief Executive Sophia Christie says: “I am pleased with our             Sutton Cottage Hospital, 27a Birmingham Road, Sutton Coldfield
                                                                         A drop in session every Tuesday 4:30pm - 6:30pm
‘good’ rating for financial management as, especially in the current
                                                                         Tesco New Oscott, Chester Road North, New Oscott
financial climate, it shows we invest money well to buy and provide      A drop in session every Thursday 6pm - 8pm
health services and employ staff. We will use all the information
                                                                         *Please note that session times and dates are subject to change,
from this assessment to continue to make improvements to

                                                                          please call before turning up.
improve the health and well-being of our population.”

                                                                                                                 health news • winter 2009 • ISSUE 1
The full results from the Care Quality Commission can be found at
winter recipe • winter recipe •                 Only

 Chicken and
                                                    es            Useful numbers
                                                                   NHS Birmingham East and North

 Vegetable Curry
                                                                   4th Floor, Waterlinks House, Richard Street, Aston, Birmingham, B7 4AA
                                                                   Tel: 0121 333 4113

                                                                   John Taylor Hospice
                                                                   76 Grange Road, Erdington, B24 0DF
                                                                   Tel: 0121 465 2000

                                                                    Ann Marie Howes Centre
                                                                    20 Platt Brook Way, Sheldon, B26 2OU
                                                                    Tel: 0121 675 2015
         s                                                           Perry Tree Centre
   peopl                                                             Dovedale Road, Kingstanding, B23 5BX
        e                                                            Tel: 0121 675 5598
                                                                     For more information on our services
                                                                     email: or visit
     Ingredients                                                      Complaints
     • 500g (1lb) bag of frozen mixed vegetables                      Tel: 0121 380 9025/380 9162 Email:
     • 1 can (400g /14oz) canned chopped tomatoes
     • 1 clove, crushed garlic                                         Tel: 0800 328 3205 Text phone: 07974 729 108
     • 1 sliced onion                                                  Fax: 0121 333 5382 Email:
     • 1 tablespoon of vegetable oil
     • 3 chicken breasts diced into cubes                               NHS Direct
                                                                        Tel: 0845 46 47 Web:
     • 125ml /1/2 pint of water
     • 1/2 teaspoon ginger powder

     • 1/2 teaspoon coriander powder
     • 1/2 teaspoon turmeric powder
     • 1/2 teaspoon chilli powder
     • 1/2 teaspoon gara masala powder                                If you need this information in a different language
     • 1/2 teaspoon paprika powder                                    or format please contact

  1 Heat the oil in a large saucepan                                                     
    and fry the onion. As the onion starts
    to turn soft and brown add the garlic.
  2 Add half of the can of tomatoes and mash into the onion                                        
    with a spoon.                                                      HINDI

  3 Add all the spices and simmer, stirring for about two
    minutes until the oil is separated from the tomato base.                                        
    Remove as much oil as possible using a teaspoon.                   SOMALI

  4 Add the rest of the ingredients, including the remaining           Haddii aad u baahan tahay in warbixintan laguugu
                                                                       Haddii aad u baahan tahay in warbixintan laguugu
    tomatoes, and stir for two to three minutes.                       turjumo luuqad kale ama qaab-daaacaadeed ka
                                                                       turjumo luuqad kale ama qaab-daaacaadeed ka
                                                                       duwan, fadlan la xidhiid...
                                                                       duwan, fadlan la xidhiid...
  5 Add 125ml of water, bring to the boil then turn down the         POLISH
    heat and simmer for about 20-25 minutes.                           Jeżeli chcą Państwo otrzymać tę informację w
  6 Stir occasionally and check that the sauce doesn’t dry out.        innym języku lub formacie, proszę skontaktować
    Add a little bit of water if it becomes dry.                       się z ...

    Handy hints
    • Serve with rice, naan, pitta bread or baked potato and
      a side salad.                                                                                     
    • Frozen vegetables are just as good as fresh and very
      convenient, but you could try using a variety of fresh
      vegetables cut into cubes instead. It’s a great way of                              
      using up left over vegetables.                                  PUNJABI

    For more healthy recipes visit

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Description: helping you stay healthy over the winter months New Urgent Care vaccine jab