CUSTOMER SERVICES PROFESSIONAL
BACHELOR OF BUSINESS MANAGEMENT
Cork Institute of Technology, 2009
Highly motivated, client driven customer services professional with excellent written and verbal
skills who shows initiative, an eagerness to learn and excel.
Strong interpersonal, communication and presentation skills. Fluent in English, Lithuanian, and
Innovative leader with proven ability to develop innovative solutions and customizations to
standard applications and procedures.
Leads by example and establishes a professional work environment based on respect.
Technical Skills: Photoshop, HTML, Sage, TAS1 XP, Vista, Outlook, Excel, Word, PowerPoint,
and various custom applications for managing processes.
SELECTED CAREER HIGHLIGHTS
Model with LockDown Modeling Agency, 2008
As a result of experience, personality, and talent, successfully landed a Modeling contract after completing
Model Training Day. Participated in campaigns, fashion shows, and photo shoots throughout Ireland and
Lithuania. Additionally, specifically selected to represent agency at a variety of charity events.
Awarded Student of the Year in Commercial Management, 2008
Sales Assistant for Beauty Salon
Blackpool Health & Body Centre/Spa Siam September 2008 – Present
Highly regarded professional and results oriented General Manager (GM) with exceptional sales
and customer service skills. Promoted to GM for outstanding achievements exceeding revenue
Efficiently oversaw all administrative duties for a high volume Health & Body Spa.
Exceeded all monthly revenue targets.
Mentored/Coached staff in all areas of client relations and selling techniques.
Coordinated sales promotions and marketing campaigns.
Managed stock levels to ensure customer satisfaction.
Translator/Interpreter October 2007 – Present
Efficiently completed translations for health boards, Garda Stations Courts and Solicitor Offices.
Provided accurate phone/document translations.
Professional Freelance Hair Extension Expert September 2005 – Present
Highly regarded for use of cutting edge hair application technique and a flair for creating styles
that turn heads.
Address Phone Number Email
Customer Services & Office Administration
The Gallery Bar & Restaurant January 2006 – June 2007
Tend bar, work register, perform private celebrations, parties and main events, work register, talk
Inventory, shift transform, liquor exhaustions, planning, misc. paperwork, direct reports, calculate
register at end of shift; ensure all is in operational order.
Robert Ryan Insurance (Limk) Limited February 2005 – January 2006
Answered over 200 telephone calls per week with questions/concerns about product shipments.
Skilled at deescalating customer complaints to ensure more favorable outcomes in customer
International Spa Center April 2004 – August 2005
Initially employed as a Beauty Salon Administrator but due to excellent customer services skills I
as promoted to Product Manager.
Responsible for maintaining daily operations of a high volume salon, client acquisitions and
training/coaching stylists on the latest hair and make-up techniques.
Assisted clients with ordering hair and make-up products.
Spearheaded creative marketing and sales campaigns to retain and acquire new clients.
Ensured stylists remained current on the latest cutting edge hair and make-up techniques;
provided critical training in professional hair extension application and make-up courses.
Participated in fashion and beauty exhibitions.
PROFESSIONAL DEVELOPMENT IN DEMALOGICA
Non Therapist Retail Course, 2009
CERTIFICATE OF PROFICIENCY IN CREATIVE MAKE UP
CERTIFICATE OF PROFICIENCY IN EYELASH EXTENSION
CERTIFICATE OF PROFICIENCY IN HEALTHY & SAFETY
University of College Cork, 2008
DIPLOMA IN COMMERCIAL MANAGEMENT
Institute of Commercial Management, 2008
References Available Upon Request
Address Phone Number Email