Technology Pre-Sales Resume

							                                       Resume of Jeff Williams
      1874 Old Forge Road, Mogadore, Ohio 44260 - 330-678-2576 (home) – 330-696-2665 (mobile)
                                 Personal Email: jw5158@gmail.com
                      LinkedIn Profile: http://www.linkedin.com/in/williamsjl
                                Blog: http://jlwneo.wordpress.com

PROFESSIONAL SUMMARY

  I am a veteran of Engineering, Technical Sales & Marketing Support, IT Service Delivery, Information
  Technology Consulting and Project & Engagement Management disciplines. I’m looking for a
  participative opportunity where I can impact business growth. My broad industry and business
  knowledge coupled with high technical aptitude and deep listening (soft skills) enable me to bridge gaps
  enhance the use of the right technology, the right processes and the right people for the right bottom
  line purpose.

  Personality and Character analysis tests show me to be an ENFP - Extrovert, Intuitive, Feeling and
  Perceptive individual. This means: I communicate clearly on all levels. I have broad understanding,
  long term vision and conceptualize naturally. I am observant and a deep listener. I am highly adaptable
  with keen insight and aptitude. I can think critically and logically and then plan systematically.

  I CAN assist and improve your organization based upon years of business, engineering, organization
  and technical hands on experience. You can expect exceptional vision and an innovative approach to
  building your business, supporting and improving the people, processes and technologies you depend
  on for success.

  I BELIEVE successful problem solving, innovation and idea generation comes from broad and diverse
  experiences and an expanded frame of reference. It’s impossible to have innovative eureka moments
  unless you’ve been exposed to diverse experiences and then shared these with others. Vision &
  Passion plus out-of-the-box thinking lead to creative ideas and innovation.

  I WILL bring the knowledge areas bulleted below and my professional experience to your organization
  and apply the skills necessary to support, solve and improve any business need. I will leverage my
  knowledge and capabilities within your teams by working to coach, mentor and train others.

  My areas of expertise are as follows:

  •     IT Professional Services                           •   Electronics Manufacturing/Engineering
  •     Operations Management                              •   Mechanical Engineering
  •     Project Management                                 •   Quality Assurance
  •     Engagement Management                              •   Quality Control (Inspection)
  •     Team Leadership                                    •   Process Engineering
  •     Strategy Planning                                  •   Reliability R&D
  •     Business Development                               •   Inventory Control
  •     Vendor Relationships & Outsourcing                 •   Purchasing Control
  •     Manufacturing Engineering                          •   Process Development
  •     Sales & Marketing support                          •   Technical-Business Liaison
ACCOMPLISHMENT SUMMARY

  As detailed above, I bring a broad scope of professional and technical skills uniquely coupled with the
  hands-on leadership experiences necessary to build winning teams and create successful business
  strategies. Some key accomplishments are:

  •    My direct supervision, management and coaching of up to 17 technical engineering staff has proven my
       capacity to lead and develop team members and gain their respect.

  •    My focus on the professional development of others is evident in dozens of whitepapers, training documents
       and manuals used to assist in enhancing the knowledge, developing professional skills and improving the
       efficiency of team members. People think, learn and grow around me.

  •    I believe in direct one-on-one coaching and full enablement of engineering staff which is instrumental in the
       development of each team member’s leadership and project management skills and process methodology
       proficiency. To be effective in leading you must enable others to take your place.

  •    I’ve developed a solid capability to quickly assess client business needs, both in pre-sales and during service
       delivery activities and with other business partners. This enables me to uncover core issues and focus in to
       develop and provide high quality service, achieve results and guarantee satisfaction.

  •    My capability to be a key contributor and liaison between technical resources and business leaders through
       multiple roles proves my technical aptitude and business operations understanding.

  •    My strong written, verbal and presentation communications and soft skills have enabled me to facilitate a
       broad spectrum of situations from sales presentations and contract negotiation through in-process project
       status meetings via multiple mediums and varied audiences.

EMPLOYMENT HISTORY

   Williams Consulting - May 2009 to Present
      Industry - IT Professional & Engineering Services
      Title - Sole Proprietor
      Roles/Responsibilities
      As a technology and engineering consultant I advise and assist corporate, individuals and private business
      clients with business leadership, strategy and technology needs. Consulting areas include Disaster Recovery,
      Security, Hardware & Software recommendations and remediation, process and procedures development; team
      leadership/coaching/mentoring project management, engagement management and technical writing.
   Wolcott Group LLC. – September 2006 to May 2009
      3700 Embassy Parkway East, Suite 430 - Fairlawn, Ohio 44333
      Industry - IT Professional Services/Consulting
      Title - Managing Consultant
      Roles/Responsibilities
      As an operations manager I managed a team of 5 enterprise architects and solution architects focused mainly
      on delivering messaging projects (Microsoft Exchange and Lotus Notes). In addition I supported sales account
      executives in product demonstrations and pre-sales activities and assisted marketing efforts. A few other
      projects which I led as PM or managed the engagement included Active Directory migrations, Lotus Notes
      migrations, Domain consolidations, Lotus Notes applications development, IT infrastructure/datacenter moves,
      IBM Tivoli ITIM/ITAM.
   CompuCom – March 2004 to September 2006
      7171 Forest Lane, Dallas, TX 75230
      Industry - IT Professional Services/Consulting
      Title – Consultant; National IT Asset Management team
      Roles/Responsibilities
      I was on the National IT Asset Management Practice team focused on delivering Altiris solutions. As a certified
      Altiris Authorized Consultant and Altiris Certified Engineer I consulted and performed pre-sales demonstrations
      and sales support, marketing collateral development as well as all engineering and implementation duties for
      companies such as National City Bank, Ameriprise, Cabot, Scotts Miracle Gro, Honda and MD Anderson
      Cancer Center.
     Snap-On Tools – March 2003 to February 2004
      Industry - Professional Tool Sales, Independent Business
      Title – Franchise Owner/Operator
      Roles/Responsibilities
      As an independent franchise operator I drove the truck, marketed and sold the tools and performed all the
      duties you’d expect in a mobile retail professional tool sales operation and independent business owner.
     Affiliated Computer Services – December 1998 to March 2003
      Industry - IT Professional Services/Outsourcing
      Titles - Desktop Services Manager, Project Engineer and Technical Lead
      Roles/Responsibilities
      All of the roles at ACS focused on IT services as an outsource service provider for Roadway Express. ACS
      handled all IT (desktop to mainframe operations), Telecom, WAN/LAN, helpdesk and the Network Operations
      Center. I managed the desktop support team and performed project management and project engineering roles.
     Goodyear Aerospace Corporation/Aircraft Braking Systems – Dec 85 to Dec 98
      Industry - Aerospace Manufacturing
      Titles – Senior Inspector, Senior Test Operator, Instrumentation Specialist and Senior Metrologist
      Roles/Responsibilities
      I advanced through the positions listed above gaining extensive production, manufacturing, assembly,
      operations, machining, carbon production, electronic instrumentation, hydraulic/electrical systems and a
      tremendous amount of technical and industrial engineering knowledge in dozens of areas. Many stories!

EDUCATION AND PROFESSIONAL CERTIFICATIONS

     Stark State Technical College – Coursework in Electrical/Electronic Engineering
     Certifications – Altiris Authorized Consultant (AAC) and Altiris Certified Engineer (ACE)
     Baldwin-Wallace College Center for Professional Development – Project Management: Planning,
      Scheduling and Controlling

SPECIALTIES
Business Development, Business Analysis, Operations, Sales Support, Marketing Support, Professional Services,
Service Delivery, ITIL, Information Technology Asset Management, ITAM, Altiris Certified Engineer, Altiris Authorized
Consultant, Project Management, Project Engineering, Datacenter Design, Quality Assurance, Military Specification,
DoD, ISO, Electronic manufacturing, Electronics Assembly, IT Consulting, Software Support, Computer Hardware,
Metrology, Calibration, Electrical Engineering, Electronic Engineering, Process controls, Operations planning, Graphic
design, Team leadership, Strategy, Engagement Management, Process Engineering, Electronics Test &
Measurement, Physical Properties Test & Measurement, Data Acquisition, Quality Control Inspection, Geometric
Dimensioning and Tolerancing, Service Desk,


    “Good leadership helps to put together the right people at the right time for the right purpose so that everybody
    wins.” ~ John C. Maxwell - How Successful People Think

    “Make sure your team members are going to be happy when the bus goes really fast and be certain they’re willing
    to hop off and push when the bus breaks down.” ~ Paul Lemberg – Be Unreasonable