CASE STUDy CSTOrE rETAIL rESTAurANT FINANCIAL hEALThCArE Cybera s

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CASE STUDy CSTOrE rETAIL rESTAurANT FINANCIAL hEALThCArE Cybera s Powered By Docstoc
					CASE STUDy
    CSTOrE            rETAIL   rESTAurANT          FINANCIAL            hEALThCArE


                                   Cybera’s solution gives Books-A-Million minimal
                                   up-front expense and affordable per site connections
                                   OVERVIEW                                                          Company Name: Books-A-Million
                                   Managing IT Infrastructure for four different brands and
                                   over 200 stores in 19 states can be a challenge. Especially       Key Requirements:
                                   when the company’s application requirements began to out          n Improve response to customer
                                   pace the available bandwidth of the 56 Kbps frame relay              requests
                                   network. Overburdened with new services such as employee          n Enhance corporate communications
                                   Intranet including time                                           n Lower total data communication costs
                                   clock, customer service
                                   enhancements, email for
  “Cybera has a great              managers, polling and a gift
                                                                                                     SmartNetwork Solution:
                                                                                                     Cybera proposed an integrated
  team, we are a happy             card program, the network                                         SmartNetwork solution incorporating
                                   was no longer efficient. Cy
  customer and we are              Fenton, EVP of Operations
                                                                                                     primarily DSL, with some frame relay.
                                                                                                     Along with minimal up front expense and
  glad that they delivered         had one objective:                                                very affordable per site connections Cybera
                                   provide store personnel
  the service at the cost          and customers with the
                                                                                                     was able to:

  we required.”                    same type of broadband
                                                                                                     n Incorporate the existing dial backup
                                   experience common with
                                                                                                       infrastructure into WAN architecture at
                                   household PCs.
                                                                                                       the corporate host
   - Cy Fenton,                                                                                      n Customize routing of store-level data to
     EVP Operations                BROADBAND CHALLAENGES                                               four host locations per Books-A-Million
                                   Books-A-Million already believed in the tried and true nature
                                                                                                       requirements
                                   of frame relay as a WAN solution. But after realizing that
                                   upgrading to a 256 Kbps frame network would have resulted         n Deliver 24/7 monitoring and notification
                                   in four to five times the existing network cost, frame was          of all network elements, including
                                   quickly ruled out as a viable option. The retailer considered       customer premise equipment
                                   VPN using DSL but wanted a private network, due to concerns       n Present a single monthly bill itemizing
                                   about security and configuration issues at the store level.         locations using Books-A-Million
                                                                                                       nomenclature
                                   “Cybera’s SmartNetwork was not DSL to the Internet; it
                                   essentially acts like frame relay but with the pricing benefits   Cybera also supported several customized
                                   of DSL,” said Fenton. Cybera delivered on the Books a Million     requirements for protected Internet access
                                   requirements for:                                                 to training facilities and special port routing
                                                                                                     for credit card transactions. With 25%
                                   	 n A secure network that doesn’t rely on the public              of the SmartNetwork rollout complete,
                                          Internet for transport                                     Books-A-Million is beginning to realize the
                                                                                                     savings of transitioning from frame relay.
                                   	 n At least double the bandwidth of the existing network
                                   	 n Minimal capital requirements for upfront hardware and
                                          installation

                                   SMARTNETWORK RESULTS
                                   	 n Guaranteed security and reliability
                                   	 n Adequate connection speeds at each location to
                                       enable current and planned applications
CyBERA                             	 n Support for existing and planned applications
9009 CAROTHERS PKWY                	 n Improved customer experience and satisfaction
SUITE C-5
FRANKLIN, TN 37067
1.866.4CYBERA                                                                                                                              20080129
WWW.CYBERA.NET
                                                  SMARTNETWORK ARCHITECTURE



                                                            DIAL BACKUP                  PVC
                                                                                                                                 INTERNET




                                                                          HEADQUARTERS


                                                                                                             VIRTUAL
                                       HAND                                                              FIREWALL                 FRAME
                                       SCANNER
                                                        UNIX
                                                       SERVER                        ADSL


“Cybera is great.
                                      POS

                                                                                                   SMARTNETWORK CORE                               DATA CENTER
                                      POS



The SmartNetwork
                                                       PC


                                                                                                                                            SDSL



architecture does                            HAND
                                             SCANNER
                                                                 UNIX
                                                                SERVER                      IDSL
                                                                                                     VIRTUAL ROUTER
                                                                                                                                                                 HOST 1


not lock us into DSL,                       POS


                                            POS                                                                                   FRAME


but rather offers a                                             PC




heterogeneous network
                                                                                                                                                   HOST 2




architecture allowing
the company to
integrate any last mile                           TECHNICAL DETAILS
connectivity option.
It’s a win/win for the                            Customized Network Design                                    Application Support
                                                  Equipment and Carriers                                       n Secure e-mail communication between retail,
retailer. This is how you                         n Cisco, Netopia, Efficient                                    wholesale and corporate organizations
want things to work!”                             n Covad, AT&T, Verizon                                       n remote administration of work stations
                                                                                                               n real-time inventory and store detail through
                                                  Interlata Transport Technologies                               new software application
- Cy Fenton,                                      n ATM PVCs for DSL, Frame relay & IMA                        n Secure Internet access
  EVP Operations
                                                  IP Functionality                                             Implementation
                                                  n rFC 1918 Private IP addressing                             Network Migration
                                                  n Dynamic routing for redundancy & automatic                 n use of existing IP schema for seamless
                                                      updates                                                     migration
                                                  n DNS for name resolution and intranet                       n CPE installs managed and executed based on
                                                  n DhCP to support roaming regional managers                     BAM’s requirements
                                                      using laptops                                            n Migration from Frame relay network
                                                  n Active Directory
                                                  n rIPv2 & OSPF

                                                  Management Protocols
                                                  n Telnet, ICMP, SNMP




                                    ThE ONLY NETWORK yOu WILL EVEr NEED
 9009 CAROTHERS PARKWAY, SUITE C-5, FRANKLIN, TN 37067	n	1.866.4CYBERA	n	WWW.CYBERA.NET                                                                                   20080129