Permit No. 5839
Johns Hopkins Medicine
Center for Innovation
in Quality Patient Care ThE LEAN SIGMA Prescription for Healthcaresm activity is Apply Lean and Six Sigma tools to healthcare through Examples,
customized specifically for healthcare professionals. This approach Exercises and Projects.
combines Lean Methodology, which focuses on optimizing flow, Following this activity, the participant will be able to:
Presents increasing speed and reducing waste, with Six Sigma statistical tools to
identify root causes and reduce defects. Targeting the seven wastes
1. Use the DMAIC (Define, Measure, Analyze, Improve, Control)
of healthcare (defects or rework, overproduction, excess motion,
2. Apply concepts learned to a Lean Sigma healthcare project
over-processing, wait time, excess inventory and transportation), this
Lean Sigma combination provides powerful improvement tools to 3. Practice sound data collection and data analysis techniques
address the many chronic operational problems seen in healthcare. 4. Demonstrate a basic understanding of statistical methods
5. Organize and lead a Lean Sigma project
‘‘It is a great joy to see lean thinking catching on in healthcare. Accreditation Statement
I hope many organizations will take advantage of this unique This activity has been planned and implemented in accordance with
opportunity at Johns Hopkins.” the Essential Areas and policies of the Accreditation Council for
Jim Womack Continuing Medical Education through the joint sponsorship of The Johns
Founder and Chairman Hopkins University School of Medicine and The Institute for Johns Hopkins
Lean Enterprise Institute (LEI)
Nursing. The Johns Hopkins University School of Medicine is accredited by
the ACCME to provide continuing medical education for physicians.
Case studies, exercises and examples will include application of Lean Credit Designation Statement
Sigma tools to improve on-time start in the Operating Room, to The Johns Hopkins University School of Medicine designates this
reduce hospital acquired infections, to improve patient throughput in educational activity for a maximum of 92 AMA PRA Category 1 Credit(s)TM.
the emergency department, to reduce length of stay and to improve Physicians should only claim credit commensurate with the extent of their
patient discharge times. participation in the activity.
Site visits to The Johns Hopkins Hospital will also be included to view
Lean Sigma principles in action. Various departments and efforts will be
highlighted and participants will have the opportunity to meet front line ‘‘Lean Sigma addresses problems with a scientific, statistical
staff to discuss the improvements made in each area. approach familiar to physicians and other healthcare providers.
The complete Lean Sigma activity is conducted in three one-week This methodology has shown promise here at Hopkins and I believe
sessions over the course of three to four months. Participants are there is a need to share this knowledge more broadly.”
expected to complete the pre-activity reading assignments, bring a Dr. Christoph U. Lehmann, Assistant Professor of Pediatrics and of Health Information Sciences
The Johns Hopkins University School of Medicine
laptop for use in class and complete a Lean Sigma project at their own
Chronic Operational Problems
institution during the activity.
The Institute for Johns Hopkins Nursing is accredited as a provider of
Proven Approaches to Resolve
“I’d like to see more (of the administrators) become experts in the
science of safety by getting training in techniques, such as Lean Sigma, continuing nursing education by the American Nurses Credentialing Centers
Proven Approaches to Resolve for streamlining processes, reducing waste and cutting down on
Commission on Accreditation.
Chronic Operational Problems This 92 contact hour Educational Activity (Provider Directed) is provided by
The Johns Hopkins University School of Medicine
errors...This kind of leadership can help units develop tools they need
The Institute for Johns Hopkins Nursing.
to reach a higher goal: undertaking safety projects on their own and
Office of Continuing Medical Education
feeling empowered to do so.” Other Credit
Ronald R. Peterson Continuing Education Units (CEUs)
Program Session President, The Johns Hopkins Hospital and Health System
Executive Vice President, Johns Hopkins Medicine
The Johns Hopkins University has approved this course for 9.2 Continuing
Education Units (CEUs) (or 92 contact hours) for non-physicians.
Baltimore, Maryland 21205-2195
Turner 20, 720 Rutland Avenue
Offered Winter/Spring 2008 Policy On Speaker and Provider Disclosure
It is the policy of The Johns Hopkins University School of Medicine and The
Who Should Attend Institute for Johns Hopkins Nursing that the speaker and provider disclose
This activity is intended for healthcare executives, physicians, real or apparent conflicts of interest relating to the topics of this educational
Jointly provided by nurses, hospital and medical office administration staff, industrial and activity, and also disclose discussions of unlabeled/unapproved uses of drugs
or devices during their presentation(s). The Johns Hopkins University School
management engineers, laboratory and specialized healthcare
The Institute for Johns Hopkins Nursing services staff, clinical staff, insurance company staff, pharmaceutical of Medicine OCME has established policies in place that will identify and
staff and all others interested in applying Lean Sigma methodology to resolve all conflicts of interest prior to this educational activity. Detailed
a healthcare system. disclosure will be made in the activity handout materials.
General Information Program Outline Speakers
Course Number 80016769
LEAN SIGMA Prescription For Healthcare sm
Dates Week One - Define/Measure: (Understanding the Current State) Laura Winner, RN, BSN, MBA, is the Lean Sigma Deployment To Register: Online: www.HopkinsCmE.edu By phone: (410) 502-9634
Training consists of three one-week sessions separated by several • Project Definition, Project Charter Leader and Master Black Belt for Johns Hopkins Medicine. In this role,
By fax: (410) 955-0807
weeks to allow students to work on their projects between sessions. • Value Stream Mapping (VSM), Spaghetti Diagrams, Seven Wastes of she has led, instructed and provided coaching for the projects of more
Attendance is required for all three sessions. Or mail this form to The Johns Hopkins University, Office of Continuing Medical Education,
Healthcare than 60 Johns Hopkins Green Belts across three waves of Lean Sigma
P.O. Box 64128, Baltimore, Maryland 21264-4128.
January 28 - February 1, 2008, • Control Charts, Capability Analysis classes. Laura earned her BSN from The Johns Hopkins University,
Include check payable to HOPKINS/80016769, or include credit card information below.
March 10 - 14, 2008 and • Cause and Effects Matrix (C&E), Failure Modes and Effects Analysis (FMEA) followed by an MBA in the Business of Medicine program at The Johns
PAYMENT MUST ACCOMPANY FORM TO CONFIRM YOUR REGISTRATION.
April 22 - 25, 2008. • Data Collection Principles, Sample Size Hopkins University School of Professional Studies. She received her
Six Sigma Black Belt Certification from Motorola University and has Please type or print clearly:
For further information and to register, please visit our website Week Two - Analyze: (Understanding Variation and Causal Factors) over ten years of clinical nursing experience at The Johns Hopkins
www.HopkinsCME.edu. Search for Lean Sigma. • Analysis Plan Hospital in Emergency Nursing and Cardiology.
• Capability Analysis
Location • Hypothesis Testing using Minitab Software
Greg Johnson, BS, CMA, is a Master Black Belt and Director last name first name middle initial
Tremont Grand Conference Center Phone: (443) 573-8444 of Medtronic Process Solutions. In this capacity he leads Medtronic’s
225 North Charles Street Fax: (443) 573-8445 • T-test, Chi –Square, ANOVA, Correlation, Regression
global Lean Sigma applications, as well as its Lean Sigma initiatives across
Baltimore, Maryland 21201 • General Linear Model (GLM)
healthcare and the supply chain. For 15 years, Greg held positions
• Site Visits to The Johns Hopkins Hospital primary degree (for name badge) primary specialty
The new Tremont Grand Conference Center is connected via covered of increasing responsibility at Cummins Inc., in Finance, Operations,
skywalk to the Tremont Plaza Hotel. The Tremonts are smoke-free. Week Three - Improve /Control: (Generating Breakthrough Improvements) Logistics and IT, while learning and deploying Lean techniques. He was
• Design of Experiments, Mistake Proofing selected as one of the first Cummins Six Sigma Black Belts, and was then
Fees certified in its first group of Master Black Belts. Greg joined Medtronic preferred mailing address
• Cost/Benefit Analysis
Registration Cut-Off Date -- January 21, 2008 in 2003 as a Master Black Belt, playing a key role in the formulation
• Balance to Takt, 5S, Operational Methods Sheets
methods of Payment: By credit card or check prior to the meeting. of Medtronic’s Lean Sigma program. As a Deployment Leader, Greg
On-site payments by credit card only. We cannot accept cash. • Control Methods and Plans
began work with The Johns Hopkins University in 2004 to pilot the city state ZIP + 4 code country
Payment must accompany registration form. A $50 late fee applies to The Johns Hopkins University School of Medicine and The Institute for Johns Hopkins Nursing
application of Lean Sigma techniques in a healthcare setting. Greg
take responsibility for the content, quality and scientific integrity of this CME activity.
registrations received later than January 21, 2008. Foreign payments must be by received a BS in Accounting from St. Cloud State University.
credit card or with a U.S. Dollar World Money Order. The registration fee
Susan Frank, BA, is Medtronic’s Lean Sigma Prescription for daytime telephone fax number
includes instructional materials, refreshment breaks and lunches and software
package. HealthcareSM Deployment Leader and Master Black Belt. Since 1995,
e-mail __ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__ /__
Registration Fee................................................................................................................................ $ 8,995
Tremont Plaza Hotel Susan has held leadership positions in Medtronic Quality and Regulatory,
You will receive confirmation notice by e-mail if you provide your e-mail address.
222 Saint Paul Place Manufacturing Systems, e-Business and IT. She joined Process Solutions
The following discounts are available. Baltimore, Maryland 21201 h Check here if you wish to receive e-mail and/or fax notices about upcoming CME activities.
in 2005 and is now working with Johns Hopkins to apply Lean Sigma in
Early bird discount: $500 off the registration fee if postmarked by January 7, 2008. Phone: (800) 873-6668 or (410) 727-2222 healthcare. For 12 years before joining Medtronic, Susan led process Registration Fee: ............................................................................................ $8,995.00
Fax: (410) 685-4216 improvement initiatives at FMC Corporation, Amdahl Computer and h I will sign the agreement regarding program documents use and ownership found at
Teams of 3 or more receive an additional $500 discount per participant.
Hotel Reservation Cut-Off Dates: 30 days prior to each activity session. Check-in time is A.O. Smith. She has published several articles in quality journals. Susan http://www.HopkinsCME.edu/coursedetail.aspx?course_code=80016769
Registration forms for all three must be sent in together.
3:00 pm earned a BA from Northwestern University. h I plan to stay at the Tremont Plaza Hotel in Baltimore, Maryland
Johns Hopkins Health System employees are eligible for a 10% discount with proof of h I will bring a laptop
Located just a short walk from Baltimore’s Inner Harbor, the Tremont Robert Hody, BS, MS, is the Lean Kaizen Internal Consultant
status (not to be combined with any other discounts). h Please rent a laptop for my use at the activity $ . . . . . 250
Plaza is an all-suite hotel, each with complete kitchens and separate sleeping
for Johns Hopkins Medicine. Beginning in 1995, as one of GE’s first Discounts ($ ______ )
You will receive a confirmation by e-mail if you have provided your e-mail quarters. Call the hotel directly. Specify you are attending the Johns Hopkins Lean
Sigma Prescription for HealthcareSM activity to receive the special room rate of group of Master Black Belts, Bob led projects in engineering, opera- Total $ ______
address. Otherwise, confirmation will be sent by mail. If you have not received
it by January 21, 2008, call (410) 502-9634 to confirm that you are registered. $169 single/double. Complimentary transportation will be provided to The Johns tions, finance and IT. He has also mentored projects in supply chain, For registrations received later than January 21, 2008, include a $50 late fee. On-site
Certificates of attendance will be mailed by June 27, 2008. Hopkins Hospital for site visits. On-site parking is available at the hotel at an sales and marketing as a Master Black Belt and Six Sigma Director registrations are payable only by credit card.
additional charge with Black and Decker. His involvement with Lean began in 1999 Total amount enclosed $________
The Johns Hopkins University reserves the right to cancel or postpone any
leading to a Lean Site Leader role in GE Healthcare. Bob earned a Credit Card Registrations:
course due to unforeseen circumstances. In this event, the University will United Airlines BS in Engineering from University of Virginia and an MS degree from h VISA h MASTERCARD h DISCOVER h AMEX
refund the registration fee but is not responsible for travel expenses. Call United Airlines at (800) 521-4041 for discounted rates and refer to Meeting ID
Refund Policy Richard Hill, BS, is a Quality and Innovation Coach and Lean Card # _________________________________ Exp. Date _______
Space availability is very limited. Tuition will be refunded for cancellation Emergency Calls Sigma Black Belt for Johns Hopkins Medicine. He has led Lean Sigma
before December 17, 2007. Cancellations between December 17, 2007 During the days of this meeting only, direct emergency calls to the Tremont Grand
and January 17, 2008 are subject to a 50% penalty, No refunds will be
classes and coached Green Belts at Johns Hopkins since 2005. With Name as it appears on card ___________________________________
Conference Center, (410) 727-2222. Messages will be posted for participants.
15 years of experience in the aerospace industry, Rich has achieved Please print clearly
made thereafter. A handling fee of $50 is deducted for cancellation. Refund
requests must be received by fax or mail. Transfer of registration to another Americans With Disabilities Act significant depth in the areas of Lean, Six Sigma, team dynamics and
Signature____________________________________ Date ______
Johns Hopkins conference in lieu of cancellation is not possible. The Johns Hopkins University School of Medicine and The Institute for Johns facilitation, and has led many cross functional process improvement
Hopkins Nursing fully comply with the legal requirements of the ADA and the rules teams over the years. Leveraging this experience, he has served
Hotel And Travel Information and regulations thereof. Please notify us if you have any special needs. as a mentor to numerous Green Belts in industry. Rich received a What do you hope to learn by attending this activity?____________________
We strongly encourage you to book your accommodations at the BS in Business Administration/Management from Bryant College in
Tremont Plaza Hotel, which is the conference headquarters hotel. The To Register or For Further Information Smithfield, Rhode Island. ___________________________________________________
Johns Hopkins Office of CME makes every effort to secure the best rate for Register online at www.HopkinsCME.edu
overnight accommodations. The rate is part of a negotiated conference pack- Register by Phone (410) 502-9634 Angela Benjamin, BS, is a Master Black Belt in the
age that incorporates many services. By staying at the host hotel and booking Register by Fax (410) 955-0807 Process Solutions group at Medtronic. She completed her Six Please notify us if you have any special needs. _________________________
within the room block, you help us maintain current conference benefits and For Confirmation/Certificates (410) 502-9634 Sigma Black Belt Training at Allied Signal. She earned her BS in
keep future registration fees reasonable. Please consider this when making _Tuition Remission for Johns hopkins University Faculty and Staff:
General Information (410) 955-2959 Engineering and completed MBA classes at University of St. Thomas in An approved JHU Tuition Remission Voucher and Professional Development Form must be attached.
your overnight accommodations decision.
To e-mail the Office of CME firstname.lastname@example.org Minneapolis, Minnesota. Prior to her work in Process Solutions, she (To obtain forms, go to http://hrnt.jhu.edu/benefits/tuition.cfm)
For Lean Sigma Certification Options (443) 287-7067 worked in the Cardiac Surgery Division leading Lean Sigma projects Return registration form and approved voucher to the Office of CME, Turner 20, School of Medicine.
and Kaizen events. Winter/Spring 2008