1 SECTION C SCOPE of SERVICES and SPECIFICATION C10 CLEANING

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1 SECTION C SCOPE of SERVICES and SPECIFICATION C10 CLEANING Powered By Docstoc
					                                              SECTION C

                                      SCOPE of SERVICES
                                                  and
                                         SPECIFICATION


C10   CLEANING OUTCOMES
      The levels of cleaning service below reflect the standards required for this contract. It is expected
      that the normal (the norm) level for general building cleanliness will result in a LEVEL 2 outcome.

      Some buildings/areas will require an outcome of cleanliness at LEVEL 1 and these spaces are
      identified by “Turquoise” highlighting in the spatial data spreadsheet.
      LEVEL 1 Orderly Spotlessness
      Establishes general cleaning at the highest level. This is show room quality for a prime area
      facility.
      Cleaning of walls, fittings and fixtures occurs on a frequency sufficient to maintain the appearance
      described below.
      Floors and base mouldings shine and/or are bright and clean. Colours are fresh. There is no
      build up in corners or walls. All vertical and horizontal surfaces have a freshly cleaned or polished
      appearance and have no accumulation of dust, dirt, marks, streaks, smudges or fingerprints. In
      washrooms, toilets, showers and the like, all tiles and fixtures gleam and are odour free.
      Additional washroom supplies are freely available in the facility. Rubbish bins are empty,
      hygienically clean and odour free.
      LEVEL 2 Ordinary Tidiness
      The level for general building clean (the norm). Cleaning at this level is expected to have no
      deleterious effect on the premises’ performance and value. Levels lower than this for
      washrooms, toilets, showers and kitchens are unacceptable at all times. Cleaning of walls, fittings
      and fixtures occurs on a frequency sufficient to maintain the appearance described below.
      Floors and base mouldings shine and/or are bright and clean. Colours are fresh. There is no
      build up in corners or walls, but there can be up to one day’s worth of marks, dirt, dust, stains or
      streaks. All vertical and horizontal surfaces are clean but marks, dirt, dust, stains or streaks may
      be noticeable on very close observation. In washrooms, toilets and showers and the like, all tiles
      and fixtures are clean and are odour free. Washroom supplies are adequate for the period
      between services. Rubbish bins are empty, free of spillage, stains and odour free.


C11   SERVICE OUTCOMES FOR VARIOUS ELEMENTS
      The table below details the Service Outcomes for the building elements that is required for this
      contract. These shall be read in conjunction with the minimum service frequency tables detailed
      in clause 12.



                                                   1
ELEMENT                                        SERVICE OUTCOME REQUIREMENT

Fire Exits and Stairwells                      Free of dust, grit, dirt, leaves, cobwebs, rubbish,
                                               cigarette butts, gum and bird excreta.
External Areas (includes porches, patios,
balconies etc, and areas within a 3-metre
                                               Handrails are to be free of dust, stains and are to
zone around entrances including light
                                               be hygienically clean.
fittings)
External Walls and Building Envelope
(Includes walls and windows to a height of     Free of cobwebs.
5 metres)

Walls, Skirtings and Ceilings                  Free of dust, grit, lint, soil, scuffmarks, graffiti,
                                               adhesives, stains, spillages, film, cobwebs, marks
(Also includes folding doors, room
                                               caused by items such as furniture, equipment etc.
dividers, glass doors and surrounds, glass
                                               and any other marks.
bricks, glass panels, glass or mirror walls,
glass partitions, viewing glass, air vents,
                                               Light switches are free of fingerprints, scuffs and
insect screens and louvres)
                                               any other marks.

                                               Exposed surfaces of light covers and diffusers are
                                               free of dust, grit, lint and cobwebs.

                                               Polished surfaces are of a uniform luster.

Glass
Internal                                       Clear of all streaks, dust, adhesives, spots and
                                               marks, including fingerprints and smudges.
(Also includes mirrors, viewing glass,
reception glass, display cabinet glass,
partitioned glass, and glass bricks)
                                               Window frames, tracks and ledges are clear and
Internal and External
                                               free of dust, grit, cobwebs, marks and spots.
Foyer/entrance/lobby glass

Doors and Frames                               Free of dust, grit, lint, soil, film, graffiti,
                                               scuffmarks, fingerprints, debris, cobwebs marks
(Internal and      external    doors    and
                                               caused by items such as furniture, equipment etc.
doorframes)
                                               and any other marks.

(Also includes door knobs, jambs, handles,     Air vents, relief grilles and other ventilation
relief grilles and door plates, door tracks    outlets are kept unblocked and free of dust, grit,
                                               soil, film, cobwebs, scuffs and any other marks.
and jambs)
                                               Polished surfaces are of a uniform lustre.




                                                  2
Hard Floors                                       Free of dust, fluff, scuffs, scratches, soil, grit,
                                                  litter, marks and spots, water or other liquids,
                                                  build-up at the edges and corners or on traffic
(Also includes, all types of vinyls,              lanes, around furniture and at pivot points.
concrete, pavers, wood, studded rubber,
cork, metal, terrazzo, anti-slip, parquetry
                                                  Buffed floors are of a uniform lustre.
and tiles)

Soft Floors                                       Free of stains, fluff, soil, dust, scuffs, scratches,
                                                  grit, litter, marks and spots, water or other liquids,
(Also includes, carpets, entrance mats,
                                                  build-up at the edges and corners or on traffic
mats and carpet tiles)
                                                  lanes, around furniture and at pivot points.

                                                  Free of all deep-seated dirt, stains and soiling and
                                                  be left in a reasonably dry condition giving a
                                                  uniform appearance.

HVAC Diffusers - Ducts/Grills and Air
Vents
(Also includes, exterior surfaces of outlets,     Kept unblocked and free of dust, grit, soil, film,
air vents and grills, registers, relief grills,   cobwebs, scuffs and any other marks.
extraction fans, ceiling fans and other
ventilation fitments)

Toilet and Bathroom Fixtures                      Porcelain and plastic surfaces are free from
                                                  smudges, smears, soil, stains, dust, body fats, soap
(Also includes, bowls, stalls, sanitary bins,
                                                  build-up and mineral deposits and other marks.
dispensers, urinals, sinks, showers, baths,
wash basins, taps, piping, taps handles,
                                                  Metal surfaces, shower screens and mirrors are
vanity units, shower curtains and
                                                  free from streaks, dust, soil, smudges, soap build-
shower/bath rails)
                                                  up and oxide deposits and other marks.

                                                  Wall tiles and wall fixtures (including soap and
                                                  cream dispenser and towel holders) are free of
                                                  soil, dust, grit and smudges/streaks, mould, soap
                                                  build-up and mineral deposits and other marks.

                                                  Shower curtains and bath mats are free from
                                                  stains, smudges, smears, odours and mould and
                                                  body fats.

                                                  Plumbing fixtures are free of smudges, soil, dust,
                                                  soap build-up and mineral deposits and other
                                                  marks.

                                                  Polished surfaces are of a uniform luster.

                                                  The area smells fresh.

                                                  Room deodorizers are clean and functional.




                                                     3
Furnishings and Fixtures                         Generally all furnishings and fixtures are free of
                                                 dust, soil, litter, grit, dirt and stains and cobwebs

(Also includes, chairs, sofas, stools, tables,   Hard and soft surfaces of furniture are free from
futons, cupboards, lockers, benches, desks,      stains, lint, spots, soil, film, dust, fingerprints and
counters, lecterns, carrels, shelves, storage    spillages. Furniture legs, wheels and castors are
racks, clocks, speakers, picture frames,         free from mop strings, soil, film, dust, cobwebs
waste/rubbish containers, venetian blinds        and is odour free.
and other wall mounted fixtures)
                                                 All venetian blinds are free from stains, dust,
                                                 cobwebs, lint and soilage.

                                                 Shelves, bench-tops, cupboards are clean inside
                                                 and out and free of dust and litter or stains.

                                                 Planter boxes are free of dust and litter.

                                                 Waste/rubbish bins or containers are emptied and
                                                 odour free and cleaned dependant on the level of
                                                 cleans specified.

Equipment and Accessories                        Equipment and accessories are free of dust, lint,
                                                 dirt and cobwebs.
(Also includes, piano’s, computers,
facsimile, printers, photocopiers, video
recorders, radios, televisions, overhead
projectors, telephones, slide projectors,
display and touch screens)


Kitchen Fixtures and Appliances                  Free of grease, dirt, dust, encrustations, marks,
                                                 stains and cobwebs.
(Also includes, cooking tops, sinks,
benches, urns, hot water boiling units,
                                                 External surfaces of refrigerators/freezers etc. are
cooking appliances, cupboards and
                                                 free of dirt, food, smudges and smears.
shelving)
                                                 The area smells fresh.

Electrical Fixtures and Appliances               Free of grease, dirt, dust, encrustations, marks,
                                                 stains and cobwebs.
(Also includes, light fittings, refrigerators,
microwaves,       dishwashers,       drinking
                                                 Hygiene standards are satisfied where the fixture
fountains and range hoods)
                                                 or appliance is used in food preparation.

                                                 Extraction hoods (exterior) are free of grease, dirt
                                                 and dust on inner and outer surfaces.

                                                 Drinking fountains are hygienically clean and free
                                                 of stains and mineral build-up.




                                                    4
C12   MINIMUM FREQUENCY OF ACTIVITIES FOR GROUPED AREAS
      Common minimum frequency tables have been created for similar room usage areas (i.e. Room
      Descriptions).

      Areas identified in the following tables detail the minimum frequencies required for activities. The
      service provider shall ensure that Cleaning Outcomes (Clause 10) and Service Outcomes
      (Clause 11) are reached by undertaking the scheduled plus additional activities or tasks as
      required.

      Space type tables created include:

      (Type 1)         Offices or Workstation Environments
      (Type 2)         Public Areas
      (Type 3)         Photocopy, File, Resource and Mail Rooms
      (Type 4)         Conference and Meeting Rooms
      (Type 5)         Toilets, Change Rooms and Showers
      (Type 6)         Tea Rooms, Kitchens and Staff Common Rooms
      (Type 7)         Lecture Theatres, Tutorial Rooms, Libraries and Computing Laboratories
      (Type 8)         Workshops and Laboratories
      (Type 9)         External Areas


      It is the intent that all room types and/or spaces identified in the spatial data spreadsheet fall into
      one of the above groups. Some areas may require clarification given the complexity of the
      University environment.




                                                    5
(Type 1)        Offices or Workstation Environments
(May include fixtures such as basins, sinks etc in some buildings)

                                                                                                              Twice
Activity                                                                                              Daily            Weekly   Monthly   Biannual   Annual
                                                                                                              Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust desks, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates etc)

Dust picture frames, TVs, clocks, speakers etc.

Clean white/blackboard trays/ledges.

Clean venetian blinds.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass mirrors, entrance doors and surrounds, reception, cabinet, partitions and viewing
glass.
Remove litter, dust, lint, dirt and cobwebs from equipment and accessories.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.

Remove dust, grit, lint and cobwebs from light covers and diffusers.


                                                                                                                                                              6
(Type 2)         Public Areas
(Typically includes, lounge areas, lifts, atriums, stairwells, corridors, foyer, entrances and lobbies etc.)


                                                                                                                       Twice
Activity                                                                                                       Daily            Weekly   Monthly   Biannual   Annual
                                                                                                                       Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust desks, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates, door surrounds, doors etc)

Dust picture frames, TVs, clocks, speakers etc.

Clean venetian blinds.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass, mirrors, cabinets, partitions, entrance and lobby, doors including panels and
surrounds.
Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.

Clean railings




                                                                                                                                                                       7
(Type 3)        Photocopy, File, Resource and Mail Rooms
(May include other similar areas)


                                                                                                              Twice
Activity                                                                                              Daily            Weekly   Monthly   Biannual   Annual
                                                                                                              Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust desks, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates etc)

Clean white/blackboard trays/ledges.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.

Remove litter, dust, lint, dirt and cobwebs from equipment and accessories.

Remove dust, grit, lint and cobwebs from light covers and diffusers.




                                                                                                                                                              8
(Type 4)        Conference and Meeting Rooms
(May include video conference, board and interview rooms etc in some buildings)


                                                                                                                Twice
Activity                                                                                                Daily            Weekly   Monthly   Biannual   Annual
                                                                                                                Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and polish desks, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates etc)

Dust picture frames, TVs, clocks, speakers etc.

Clean white/blackboard trays/ledges.

Clean venetian blinds.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass mirrors, entrance doors and surrounds, reception, cabinet, partitions and viewing
glass.
Remove litter, dust, lint, dirt and cobwebs from equipment and accessories.

Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.



                                                                                                                                                                9
(Type 5)         Toilets, Change Rooms and Showers
(Typically includes, first aid, sick and parenting rooms, laundries, ablution and wash rooms)

                                                                                                             Twice
Activity                                                                                             Daily            Weekly   Monthly   Biannual   Annual
                                                                                                             Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates, piping etc)

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass mirrors, entrance doors and surrounds, reception, cabinet, partitions and viewing
glass.
Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.

Remove stains and spillage from toilet fixtures.

Clean toilets (including seats) and urinals (including strainers and grates).

Clean basins, sinks, drinking fountains and taps, piping.

Clean showers and baths.

Clean equipment, dispensers and driers.

Replenish soap, paper towelling and toilet paper.

                                                                                                                                                             10
(Type 6)        Tea Rooms, Kitchens and Staff Common Rooms
(Typically includes, kitchenettes, cafeterias, kiosks, canteens, dinning and food preparation areas etc)


                                                                                                                   Twice
Activity                                                                                                   Daily            Weekly   Monthly   Biannual   Annual
                                                                                                                   Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.

Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.
Clean external surfaces of refrigerators, dishwashers, urns, metal rails, grilles, microwave ovens,
cook tops etc.
Clean external surfaces to extraction hoods.

Clean basins, sinks, strainers, drinking fountains and taps, piping and bench tops.

Clean and polish piping and metal surfaces.




                                                                                                                                                                   11
(Type 7)        Lecture Theatres, Tutorial Rooms, Libraries and Computing Laboratories
(Typically includes auditoriums, study areas and observation rooms etc)


                                                                                                                Twice
Activity                                                                                                Daily            Weekly   Monthly   Biannual   Annual
                                                                                                                Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust desks, carrels, lecterns, tables, benches, counters, shelving, cupboards, cabinets and
other horizontal surfaces.
Clean and Polish metal surfaces (Kick plates etc)

Dust picture frames, TVs, clocks, speakers etc.

Clean white/blackboard trays/ledges.

Clean venetian blinds.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass mirrors, entrance doors and surrounds, reception, cabinet, partitions and viewing
glass.
Remove litter, dust, lint, dirt and cobwebs from equipment and accessories.

Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.



                                                                                                                                                                12
(Type 8)        Workshops and Laboratories
(Typically includes teaching, research laboratories machine shops, work bench areas etc.)


                                                                                                              Twice
Activity                                                                                              Daily            Weekly   Monthly   Biannual   Annual
                                                                                                              Weekly

Remove litter, stains, soil, and spillages and other marks from floors, door tracks, bins, ledges,
skirtings, furniture, horizontal and vertical surfaces etc.
Clean all floors (vacuum, sweep etc).

Buff hard floors.

Empty waste bins.

Remove dust from ledges, window sills, skirting boards, edges, corners and horizontal surfaces.
Clean and dust desks, tables, benches, counters, shelving, cupboards, cabinets and other horizontal
surfaces.
Clean and Polish metal surfaces (Kick plates etc)

Clean white/blackboard trays/ledges.

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.
Clean all glass mirrors, entrance doors and surrounds, reception, cabinet, partitions and viewing
glass.
Remove litter, dust, lint, dirt and cobwebs from equipment and accessories.

Remove dust, grit, lint and cobwebs from light covers and diffusers.

Clean ledges, shelving, partitions and other horizontal surfaces above 2 metres.




                                                                                                                                                              13
(Type 9)        External Areas
(Typically includes loading bays, balconies, sundecks, arcades, scheduled courtyards, veranda’s and areas within a 3-metre zone around door entrances etc.)


                                                                                                                  Twice
Activity                                                                                                Daily               Weekly    Monthly   Biannual      Annual
                                                                                                                 Weekly

Remove litter, stains, soil, and spillages and other marks from ground surfaces.

Clean, sweep etc.

Cobwebs removed from External Walls and Building Envelope.

Empty waste bins.

Clean and Polish metal surfaces (Kick plates etc)

Clean door frames/rebates, window/glass frames, tracks, and all room vents, grills etc.

Clean entrance matting.




                                                                                                                                                                       14

				
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