news and information from Prochem Europe for the carpet, fabric and floor care professional
– time for the big clean
A greener clean
– meeting eco demand
Welcome What’s inside
IT’S been a no-no in Scotland for some
months now. Wales tackled it in April.
Now, England has called the Everest’s drive
last post for smoking in pubs, clubs,
workplaces – in fact, just about
anywhere public, except up a mountain.
Now the Smoking Ban is in force
4 for peak power
Meet the super-
A ‘Greener’ clean
throughout the British Isles, in this
latest issue of Cleaning Specialist, we
look at the implications of the Ban on
The consensus amongst cleaners
Exceptional Peter Hargreaves
interviewed suggests there are some distributors tackles your
clear opportunities to be Catch up on all the cleaning questions
had in removing the last
latest distributor news
trace of the weed from
business premises, and
Booklet boost for healthcare cleaning
The big post-smoke A mini reference guide to carpet cleaning well as the pubs and clubs circuit.
clean up influences and odour control products for use in Solutions, including the award-winning
regular magazine healthcare and leisure environments has D500 Microsan®, B144 Stain Pro and
features such as been produced by Prochem Europe to assist B153 Urine Neutraliser, are summarised
Peter Hargreaves’ those industries in choosing the correct throughout the booklet. Fast, powerful
Qs&As, and our How products for their sector. and portable extraction cleaning machines
To Use, featuring top The latest addition to the range of ideally suited to these environments are
Disaster Restoration stand-by, A217 service and advice support produced by also illustrated.
Ultrapac Renovate. Prochem, the A5 gatefold leaflet offers Prochem has been developing its
The environment is never far from solutions for buildings where hygiene and range of customer service literature to
the business agenda. Paul Reynolds odour control are vital. meet the needs of both cleaners and their
looks at how Prochem is satisfying Sanitisers, end user customers.
customer demand for greater neutralisers, stain Says national sales manager Paul
sustainability from suppliers. removers and control Robinson: “Healthcare and leisure are
The company’s drive towards solutions, pre-spotters important markets for cleaners.
lessening its carbon footprint is and detergents from “This latest booklet is a useful, easy
evidenced in a growing number of areas. the extensive to understand reference point to quickly
In fact, you are reading an example. Prochem chemicals identify and source a solution to any stain
This publication consists of offer have been or odour problem encountered from very
wood free high performance paper, carefully matched demanding environments.”
manufactured in Europe from ECF to the requirements Copies available by emailing:
bleached, 100% recyclable chemical of hospitals and firstname.lastname@example.org or call:
fibres: in short, environmentally friendly. care homes as 020 8974 1515.
Elsewhere in this issue, Prochem
Europe’s continued development in
continental Europe sales territories is
covered in latest show reports while
sales overall are celebrated in the annual
awards to top performing distributors. Published by: Editor: Peter Muir
And – as always – we report on Prochem Europe Ltd PMPR Business Communications
you, and your achievements. It’s nice Oakcroft Road Market House, Market Square
to see so many of you out there, and Chessington Winslow MK18 3AF
doing so well. Surrey KT9 1RH Tel: 01296 715228
Tel: 020 8974 1515 Email: email@example.com
Peter Muir, Editor Fax: 020 8974 1511 Designed by:
Email: firstname.lastname@example.org headlines clear communication
Have you got news for us? www.prochem.co.uk Medina House, 318 Silbury Boulevard
Cleaning Specialist welcomes news from Milton Keynes MK9 2AE
readers. Make sure you keep us up to date
© Copyright 2007 Prochem Europe Ltd. Material may not be reproduced in any form
with developments by calling Peter Muir
without written permission from Prochem Europe Ltd.
on 01296 715228 or emailing
This publication consists of wood free, triple coated, double sided high performance paper which is extremely
email@example.com ‘Environmentally Friendly’, being manufactured in Europe from ECF bleached, 100% recyclable chemical fibres.
in East Europe
AN emerging market of enormous
opportunity for cleaning professionals
Significant success hosted June’s ISSA Interclean show.
Prochem Europe was there to
highlight its diverse offer to cleaners and
distributors from throughout Central and
n extended chemicals fabrics. (More on new products on page 5.) Eastern Europe.
offer and the launch of In addition to showing new products, The company was one of over 200
the Prochem stand hosted a prize draw to cleaning industry companies exhibiting
the world’s most powerful win a Steempro 2000 Powerflo. at the show in Warsaw, Poland, a country
truck mount were highlights of David Lee from Deep Clean Services struggling to keep cleaning costs down
the Prochem stand at The in Chorley, Lancashire was the lucky due to worker migration to higher-income
Cleaning Show at Birmingham’s winner – and what luck! It was his first destinations in the west.
time at the show. “It’s a growing market with great all-
NEC in March. “I had never been to this show round potential,” says Prochem Europe’s
Citing the event a ‘significant before,” David admits. “I buy Prochem Phil Jones. He reported good attendance
success’, UK sales manager, Paul products from M&D Cleaning Supplies so on the stand shared with Krakow-based
Robinson, added: “The show was very went over to the stand, popped my card in distributor Profchem from cleaning
busy, bringing us important sales leads, the draw, and thought nothing of it until I businesses operating in Latvia, Germany,
new distributors and two truck mount heard I had won. I couldn’t believe it!” Russia, Norway and Croatia.
sales straight off the stand.”
Latest entrants to the chemicals ranges Attendance surge
included high performance pre-spray Cleaning Show organisers recorded
S789 Power Burst; air filtration soil line a surge in attendance with 13,677 visitors
remover B171 Filter-Out; multi-purpose attending the show and setting an
carpet cleaning powder C409 Pure Clean; all-time attendance record with
and Woolsafe-approved B106 Fine Fabric a leap of over 41 per
Detergent, an all-new technology blend cent in visitor numbers
with micro-encapsulation and anti-soiling compared to the last
chemistry for effective extraction Cleaning Show held
cleaning of delicate fibres, rugs and in March 2005.
in sales push
WITH developing distribution networks in Europe, Prochem Europe
consolidates its push into overseas territories with further investment in
professional shows and events.
The company is exhibiting at CMS in Berlin from September 18–21
inclusive. Prochem is showing in Hall 3.2 on stand 104 and anticipates
a strong reaction to its offer to continental distributors looking for total
cleaning solutions packages.
“The systems approach is at the core of our offer,” says Paul Robinson,
Overseas Sales Manager. “A mix of technology and chemicals matched to
specific environment needs means we will be taking a Blazer truckmount,
a Steempro, a Fivestar, a Bazooka, a Polaris 500 and a good cross section
of our chemicals lines.”
Apex – ‘best
A major, independent cleaning contractor has
invested in truck mounted carpet cleaning
equipment in the creation of a dedicated
multi-contract carpet cleaning division.
Increasing demand from customers within
the office, pub, club and leisure industries
for a nationwide total cleaning solution has
led Surrey-based TC Contractors to make
the move. It is underpinned by significant
investment in Prochem’s advanced truck
mounted Apex technology to complement its hat’s the connection
portable technology resources. between the world’s
The Prochem truck mounts offer deep
power extraction and superior efficiency most powerful truck
making them ideally suited to pub and night mounted extraction cleaning
club environments where there is heavy machine and the smart new
soiling over a short period of time meaning coupe from Hyundai?
monthly carpet cleans are a minimum
requirement, say TC Contractors. The answer is simply one of power.
“Historically, it has been a real problem New introductions in Prochem Europe’s
for leisure sector customers to keep top of the range Everest programme
carpets clean on a consistent basis across share a Hyundai 1600 68 HP dual
all facilities. The formation of a dedicated overhead-cam petrol engine.
carpet cleaning division demonstrates our
commitment to fulfilling customer needs Super powerful
and the Apex plays a major role” says Mark The super-powerful
Wheeler, operational director for the Multi newcomers – the 405 and 650
Contract Operational Division. – share the same performance
Adding to its 290-strong portfolio of benefits of the original Everest,
large format Tesco stores, including Extra and powered by a 49 hp Nissan engine,
Superstore outlets, TC Contractors has been as well as offering a host of innovative
appointed to service its first Tesco Express design features including a new chemical
facility – recently opened in the Pembrokeshire simulator valve, console illumination for Everest 408 and a mighty Gardner Denver
village of Goodwick in Fishguard. night operation, and diagnostic indicators. Tri-Flo 650 cfm for the largest model.
The new contract boosts further TC Designed for commercial jobs or de- Additional features include a patented
Contractors’ 45 years’ service to Tesco flooding and water restoration work, the heat exchange system that eliminates by-
and covers daily cleaning of the new Everest is a dual operation system for carpet, pass of hot water to waste tank; chemical
Tesco Express store using ‘best of breed’ upholstery and hard surface cleaning. simulator valve allowing quick setting of
equipment including its new Prochem Apex The simplified multi-stage heat chemical flow; and hot water tap for mixing
diesel truck mounted machines. exchanger system provides constant hot chemical pre-concentrate. Optional fresh
Developed from Prochem’s 26 years of cleaning solution with two wand operation water tanks and waste pump out system are
truckmount experience, the dual-wand Apex at up to 1200 psi pressure on the standard also available for the range.
is powered by liquid-cooled diesel (or petrol) model and up to 3000 psi on the Everest HP, Warranties on machines are for one year,
engines paired to a smooth running Sutorbilt for all types of hard surface cleaning and with two years cover on water pumps and 18
Tri-Lobe blower and rugged solution pump. pressure washing. months on vacuum pumps, with the Everest
“Not only a superb machine in 408 and 650 General Emperor pumps under
performance terms, the Apex diesel is a Fully adjustable warranty for five years.
highly cost-effective option designed to In addition to more powerful engines, Prochem Europe offers the most
run in noise-sensitive areas,” says Prochem new and old models differ in solution comprehensive range of truck mounted
national sales manager Paul Robinson. pump output: the 408 and 650 use General cleaning technology on the UK market.
Emperor 5.5 gpm in place of the original Operator training and a dedicated service
4.5 gpm. Solution pressure controls on all bay are both provided at its Chessington
models are fully adjustable with magnetic headquarters.
clutch switch for de-flooding work. Vacuum For more details and a no-obligation
technology output is also increased, from the quotation contact Daniel Alexander on tel.
original Sutorbilt T408 Tri-lobe 405 cfm to a 020 8974 1515 or email sales@prochem.
Gardner Denver Tri-Flo 408 cfm for the co.uk, or visit www.prochem.co.uk
Diversity in Major upgrade for
new solutions AN eye-catching upgrade of Prochem
Europe chemicals labelling is to incorporate
new usage icons as well as translations for
the company’s key international territories.
The 2006-started upgrade incorporates
n exclusive look for formula that dries quickly to a dry crystalline the company’s new ‘flower’ image as well
Cleaning Specialist readers finish that is easily vacuumed away. as colourful icons representing the main
Procaps is safe for use on wool, wool-mix function of the product.
at upcoming product
and stain-resistant carpets (subject to pre-testing) Gone are the previous ‘ribbon’ images
launches from Prochem Europe and leaves carpet clean and dry with enhanced and black line drawings of each product’s
reveals the company losing none soil resistance in approximately 20 minutes. application. In come ten new icons,
of its capacity for diversity. depicting the main use of each product,
Hard water problem printed on new labels in the unique pH
Newcomers for the company’s 2008 Hard water is a perennial problem for related colour for each product.
catalogue include S745 Procaps, E551 Truck many regions of the UK. So the new Truck In addition, some of the best selling
Mount Descaler and B148 Fabric Prespray. Mount Descaler, a liquid inhibited, non- products such as S775 Extraction Pro
A new technology spray cleaner for interim corrosive solution for the removal of hard will also have rear multi-language labels
carpet maintenance with cylindrical brush water deposits, is good news for Prochem truck with French, German, Dutch and Polish
machines (such as the Prochem Fiberdri mount users looking for an easy and safe-to- instructions for use.
TM4), Procaps is a soil-encapsulating low handle solution for maintaining and protecting The overall upgrade is expected to be
moisture, low residue carpet cleaner with truck mount components from scale build-up. complete in 2008.
enhanced soil resistance and soil release for B148 Fabric Prespray is a re-launch
interim carpet maintenance cleaning. of a popular line in the Prochem Europe
solutions system. An economical fabric pre-
Powerful solution spray with buffered mild alkaline formula,
Formulated with superior soil release which helps to release soil from wet cleanable
agents and advanced polymer technology to fabric upholstery and is simply applied by
lift and encapsulate soil, spots and stains, this hand sprayer to heavily soiled areas and then Prespray, traffic lane Extraction carpet
powerful solution benefits from a rinse free followed up with extraction cleaning. cleaner or spray treatment cleaning
Rotary shampoo or Dry compound
floor maintenance and encapsulation
Upholstery extraction Fabric hand
Deodoriser Spot remover or hand
More on these and other newcomers to the growing Prochem cleaning product
ranges at www.prochem.co.uk and in the 2008 Prochem Europe catalogue.
Special additive Floor seal or
5 maintenance product
istributors demonstrating Independent Distributor of the Year
real growth and for 2006 was Barton Electrical. Distributor
Awards for Exceptional Sales in 2006 went
commitment to to Prochem Scotland, Olympic Cleaning
Prochem product sales became Specialists & Supplies, Hull Vac, Mercury
Distributors of the Year at award Distribution, Apollo Electrical Appliances,
presentations up and down the Delta Cleaning Services, Cleansmart and
A1 Services (Southern).
country over recent months. On the international circuit, the
The winners collected the stylish, International Distributor of the Year went
newly re-designed Prochem awards at The to Ireland’s Chemical Direct while a
Cleaning Show in Birmingham, on regional Distributor Award for Exceptional Sales
cleaning courses, and at their own premises. also went to Russia’s Radnik OOO SP.
Congratulations to all!
To Hull and vac Web watch:
THE Summer of Love “Our view was that the future lay in had a complaint,” he adds.
was in full swing when service-supported sales and the domestic “The speciality products have been very
Prochem Distributor of market was going over to being a box selling successful, particularly the more powerful ones.
the Year award winner business which just wasn’t us. We also We have increased sales of machines, notably
Hull Vac got underway expanded the range enormously, ensuring that the Polaris and Fivestar models which are
in the north east town we had everything our customers could want popular in nursing homes, being light and easy
it’s named after. in one place” for care staff to use in emergencies.”
The music has Hull Vac (Martin changed the company Hull Vac offers everything from floor
changed and so has name when he took it over 10 years ago) once polishers and carpet cleaning equipment to small
the business set up had three regional premises. Now the business and large industrial vacuums. There is also a large
by Martin Randle’s is centralised on a 3,000 sq ft industrial site as selection of janitorial products including: cleaning
dad back then as a one-stop shop for a more streamlined, easy chemicals, safety signs and mopping equipment.
the Hull Vacuum access approach for the customer. A staff of six is kept busy training cleaners,
Equipment Company. Success for this 40-year old business is in addition to selling to independent cleaners
“We never let the business stay still,” says not just about processes. Martin acknowledges and contractors, as well as major local
Martin (pictured above) when we met him the role played by suppliers like Prochem in businesses such as Smith & Nephew and
to collect his Dealer of The Year award at the growing the company. many of the chemical companies that
Prochem training course in Didsbury. “We’ve been selling Prochem products for proliferate in the region.
“We started with domestic equipment and twelve years now and done very well with them “I think we are still here because we evolved
gradually phased in commercial until going throughout the north east,” he tells us. and weren’t afraid to embrace change,” says
completely over to the latter. “The chemicals are excellent – never Martin. “So, see you in another forty years time!”
Cor! Star! Northampton’s
rochem distributor cleaning chemicals and machines. The trade
Kerstar is working hard counter is kept extremely busy by professional
cleaners, contractors, and canny consumers.
on being better known Prochem carpet cleaning chemicals and
in Northampton. extraction machines feature exclusively in
The company, which has been trading in the showroom offer. Tom feels the Prochem
the town for nearly 50 years, has completed brand aspirations mirror those of Kerstar.
a successful move to 26,000 sq ft premises “Prochem has always been a high
on the Brackmills business estate that are performing brand and as a result our
purpose-designed to cater for Kerstar’s Prochem business is consistently strong
growing needs. and reliable,” he tells us.
This family business was founded in “Not being a ‘stack it high – sell it
1959 in central Northampton, where its core cheap’ kind of operation means we have
business is manufacturing industrial and always been associated with quality and so
commercial vacuum cleaners. Today, the the fit with Prochem works well.”
company is run by the second generation of
the Starcevic family. Enormous appeal
Managing director Tom Starcevic Prochem’s systems approach to resolved, Kerstar is having a fleet of new
says: “We are one of the few remaining marketing cleaning solutions appeals delivery vehicles, liveried with its own and
manufacturing businesses in this field to enormously to Kerstar customers. Prochem logos, being delivered this August,
remain true to traditions. “It’s not only attractive to people coming while its web creative consultants begin
“We design, engineer, build and into the market for the first time,” says Tom. work on an additional web site designed on
distribute our machines in Northampton and “It’s also for the seasoned professional. its latest catalogue that will for the first time
send them to all four corners of the globe.” Because Prochem products are all tried and be e-commerce enabled.
tested, everyone has confidence in them. It’s
Surprising a very good product to sell.” Web watch:
Kerstar is well regarded as an Tom and the team at Kerstar have plenty www.kerstar.co.uk
international cleaning industry brand. But to keep them on the go. With the relocation
recognition is slower to come by at home.
“It is surprising,” laughs Tom. “We are
known overseas but many people in our
town still don’t know who we are.” He hopes
Cleansmart scoops Prochem
the new premises will change this.
“Now we are located nearer main roads, award for exceptional sales
we are drawing customers from further
afield so the brand is beginning to travel AFTER launching just over 18 months ago, “Newsletter subscribers
further as well,” he says. Cleansmart Ltd. have picked up a coveted then receive free marketing
The Brackmills premises replace two Prochem distributor of the year award for tips, technical articles and
units in the centre of town, one of which exceptional sales. special offers – it’s a great
Kerstar has kept on for warehousing. Cleansmart supply a wide range of way to keep in touch.”
The new site comprises manufacturing professional carpet cleaning products, with Cleansmart were
facility, showroom, offices and a service area, free next day delivery throughout the UK. recently joined by
staffed by the company’s own engineers and Prochem have been an important part of Robert Olifent (pictured
ready to repair any leading make of machine Cleansmart’s success to date. right), another former
as well as provide technical advice. “As a former professional carpet cleaner carpet cleaner with over
The smart new building also houses a of some 7 years, I’ve tried just about every 16 years’ experience.
cash-and-carry ‘supermarket’, open to trade carpet cleaning chemical you can think of!”, You may recognise
and public, selling janitorial supplies ranging says Cleansmart MD Matt Flewitt, “but I Robert‘s name from his
from paper products to professional carpet always carried a good selection of Prochem days as a director of the
products in the van – you know with Prochem NCCA, and as former
you’re getting a good quality product you can editor of their magazine.
trust. We stock all kinds of carpet cleaning “I know customers like being able to call in
solutions here, but the Prochem chemicals and talk with another carpet cleaner, so we’ve
always fly off the shelves”. been very lucky to appoint someone with
One of Cleansmart’s real strengths has Robert’s experience and technical knowledge.
been the company’s website. “It’s worked Any technical advice just give Robert a call!”
really well” says Matt, “Carpet cleaners can
visit the website and join our free mailing list, Web watch:
which has become really popular. www.cleansmartsupplies.co.uk
BRITAIN’S second largest garden
centre has resolved carpet extraction
cleaning needs with the acquisition of
a Prochem Supernova from distributor
CCL Supplies in Chesterton.
Scotsdale Garden Centre operates
from an impressive two-storey site at
Great Shelford, south of Cambridge,
where it offers an enormous choice of
plants and gardening products.
Carpet may seem initially an
unusual floor covering in an ‘outdoor’
environment. The site includes areas
for retailing barbecues, aquatics,
conservatories, outdoor plants, pets,
gardening supplies, hard landscaping
and timber, and pots and terracotta.
All are clearly external in nature.
But it also has a restaurant,
indoor plant areas, furniture retail
departments, offices and public areas,
all of which are carpeted.
The contract for general cleaning
on site is handled by Stuart Russell’s UYING a Prochem Blazer is paying dividends for Basingstoke
Somersham-based business Skylight cleaning specialists Saxon Cleaning Services. It’s an appropriate
Cleaning on a five day per week basis.
Fridays and Sundays are the choice of truck mount for a former-fireman but David Seymour
busiest days of the week for Prochem admits the spec won him over in the end!
chemicals-user Stuart and his team
of five. Saxon Cleaning Services was established spotless Ford Transit, Mike says: “The
Stuart was initially unsure his in 1989 by David and wife Carol as a small van is well known in our area not just
customer really needed a Supernova. window cleaning business. Since then because of the beast of a Blazer lurking
“In truth I was after a smaller things have certainly gone up in the world. inside but because I keep it clean. I think
machine,” he admits,“but Scotsdale that it speaks volumes for us as a company
encouraged me to go for something Steempro 400 and the professional service that we
bigger, plus the Supernova had reverse Whilst out on his rounds, David was endeavour to provide”.
gear, which is enormously useful in asked if he did carpet cleaning. Not wanting With a well-established customer base
retail aisles.” to turn away custom, David said ‘yes’. of both commercial and domestic clients
The Supernova 800 and SN1200 “I remember charging a ridiculously from Chiswick to Weymouth, Saxon thrives
models have the cleaning power to low amount of money and spent even more by incorporating old fashion customer
tackle large open areas, yet handle like on machine hire and chemicals from a local values with up-to-date Prochem truck
lightweights while the SN700 model hire shop, with poor results,” he admits mounted cleaning technology.
offers unrivalled portability, ease of with a laugh.
operation and performance. Realising his mistake, David contacted Professional
Stuart is glad he got a Supernova Prochem Europe. After seeing the results Mike and David agree: “As a family
after all. “It’s fantastic,” he enthuses. that Prochem machinery and chemicals owned and operated company, we feel
“I am in the building first thing in could achieve, David purchased a that we can offer a professional and
the morning and it works quickly Steempro 400 – and has never looked back. personable service to all of our customers.
and powerfully through it. We have Son, Mike has now joined the family Our Prochem Blazer Plus certainly enables
another building going up on site, but business which, after moving to new us to back this up.”
I can see that the Supernova has the premises in 2000, now focuses entirely on
capacity to handle it easily.” carpet and upholstery cleaning with most
of its work coming from referrals and the
company’s web site. Web watch:
Operating a Prochem Blazer Plus from a www.saxoncleaning.co.uk
Smoking – the Big Ban
moking is now banned in
all public indoor spaces
in the UK – and cleaners
The England smoking ban on 1st July
followed similar decisions made in several
parts of Europe, the USA and Scotland,
Wales and Ireland.
For some, the ban is a blessing, to
escape at last from the smell and smoke
spoiling a good night out. For others it’s
a curse, taking away yet more of their
Whatever your view, the Smoking Ban
is getting cleaning professionals talking up –
or down – the prospect of a business boom.
While drinking dens may see noticeable
decline in bar sales, pubs and clubs turning
to the kitchen could revive their fortunes by
bringing in the family food trade.
But first comes the big clean: discerning
diners are not eating in yellowing walled
dumps with heavily stained carpets.
Martin Randle at distributor Hull He is one of many professionals who or should I say smoke, clears!”
Vac keeps all the Prochem fire damage believe that the problems associated with Tom Starcevic at equipment
restoration solutions. He anticipates smoking may transfer to outside the pubs. manufacturer and distributor, Kerstar
increased sales of smoke damage solutions. “Butts will be flung about or ground into brings experience from other EU countries
table tops or stone floors. There may be call that have already declared public places
for cleaning up the great outdoors next!” smoke-free.
Basingstoke-based Saxon Cleaning “I think the ban will have an immediate
Services picked up a hotel contract straight impact because a lot of pubs and clubs
after the ban. will swing towards major clean-ups to rid
themselves of the stale tobacco smell that
Selling the benefits lingers in fabrics,” he says.
Norfolk cleaning specialists XtraClean “Once the smoking stops, residual
have always been marketing conscious. smoke and smell need to go. People will not
Their latest sales flier (left) does a good job want to be reminded of it.
of reminding building owners of their new “I foresee a surge in carpet and
obligations whilst selling in the benefits of upholstery cleaning in the license trade
a good ‘smoking ban clean-up’. generally and a welcome business boost for
Simon Gerrard at Gerrards in Wigan cleaners, janitorial suppliers and chemicals
is not anticipating a visit to his Mercedes and equipment manufacturers over the
dealership on the strength of the ban. summer months.”
“To tell you the truth, it hasn’t really
provoked that much business,” he says.
“I’ve had one enquiry so far and a few Waiting ‘til the
regulars have had theirs cleaned but there’s smoke clears:
been no sign of a mad rush for a clean-up.” Simon Gerrard.
“There is going to be a big clean-up for Simon adds that publicans are not keen
the next year quarter,” he says. “After that, on spending money on cleaning in the
cleaning in the pubs and clubs will become first place. “Given that most of them see
easier because there will not be the instances a downturn in business on the back of the
of damage caused by smoking. Fabrics and smoking ban, I suppose they’ll be holding
decorations will be a whole lot cleaner.” their purse strings ever tighter until the dust,
brewery Brains found out about
Argyle and asked Andrew to get
The result is that Argyle has
Takes Brains won the contract to clean Brains
not to smoke pubs throughout south Wales.
What has the ban meant for
CLOSER to home, both Wales Wales’ pubs and clubs business?
and Scotland have a head start on Andrew sees a clear split in
England in banning smoking in response terms. “The food pubs
public interiors. What has been have weathered it,” he says, “but
the cleaning experience in these the working man’s pubs in the city
countries? centre have fared less well. One
Carpet cleaning specialist landlady I spoke to put the falling
Andrew Griffiths of Argyle trade simply down to the fact all
Cleaning Services was quick to her customers smoked.”
act when the Smoking Ban came Andrew acknowledges
into effect in Wales in March of that demand for a fast solution
this year. Andrew, who joined the was matched by the need for
Swansea-based cleaning company an effective one. Argyle uses
in January from a local disaster Prochem Europe systems and
restoration specialist, spotted an Andrew attended a one-day carpet
opportunity when the country’s and upholstery cleaning course
leisure sector went smoke-free. held by Prochem this year.
“I waited a month and then “Fantastic products backed
went round the pubs in our by training that’s great because
immediate area and offered a free instead of cynically selling
test clean using Prochem machines chemicals, it is all about making
and chemicals,” says Andrew. you a better carpet cleaner,” he
The response was swift and sums up.
positive. The business started to Andrew sees strong potential
come in and local pub owner and in a post ban clean-up.
areas they would not have before
due to the impact of cigarettes
being stubbed out.
“However chewing gum
has grown as a problem and
Scotland – mixed now removal products such as
Prochem’s E840 Citrus Gel and
response G240 Chewing Gum Remover
are showing increases in trade
IN March, Scotland marked the counter sales here.
first anniversary of the Smoking “We have supplied Prochem
Ban. Sandy Pearson, at Cupar- machines and products to
based cleaning and supplies companies who have specifically
specialist Cleaning Systems UK: set up to clean and maintain
“It’s been a year of opportunitylicensed premises.
for some – but a less easy ride for “The rationale behind this is
others. One in 10 of Scotland’s that owners investing heavily in
bingo halls has shut since the ban major refurbishment want to keep
was introduced, with the small premises at high appearance levels
independent chains worst affected. by using skilled contractors rather
“An average 5% loss of than in-house cleaners with all their
business has been reported in the attendant management problems.”
“The floor coverings
companies I deal with tell
me there is a trend to put Web watch:
more carpet and vinyl into www.cleaning-systems-uk.com
how to use
A boon for the ban
here is a wide range Used widely for heavy duty industrial
of Prochem chemicals cleaning of floors, walls, carpets, hard
and porous surfaces as well as for fire
effective in removing
damage restoration, it is the perfect
the effects of smoke staining solution to have to hand in the
and odour. cleaning up of smoke and nicotine
One of the most popular is damaged surfaces.
A217 Ultrapac Renovate. Ultrapac
Renovate’s moment has arrived Before and after: a nicotine-
because it has been formulated to stained chair arm compared with
remove smoke, soot, nicotine stains, its seat, newly cleaned
grease, carbons and ingrained soils. with Ultrapac Renovate.
So how do you get the best out of it?
1 Apply by
• ALWAYS pre-test all fabrics, carpets and hard surfaces, preferably on an inconspicuous
area and do not use on water sensitive fabrics, unsealed wood, aluminium or other
• Apply by sprayer, sponge or a floor cleaning machine. Allow 2-5 minutes contact time
for heavy soil, scrub if needed, then rinse the surface thoroughly with clean water.
Spray directly onto the surface and wipe over with a clean terry towel to remove any
residue of old nicotine stains.
• Dilute 10-20 ml of A217 per litre of warm water for normal soil.
Scrub if • Dilute 50 ml of A217 per litre of warm water for heavy soil and restoration work.
needed • Mix 1 part A217 with 4 parts water for pressure washing.
• Add 50 ml of B151 Oxibrite per 5 litres of A217 pre-mixed solution for
• Always make sure that personal protective equipment is used and cover all
• Carpets and fabrics should be extraction rinsed with B109 Fibre & Fabric Rinse.
• For severe odour contamination, add A222 Odour Neutraliser to carpet, fabric and
Extraction hard surface cleaning solutions or B109 Fibre & Fabric Rinse, for complete rinsing and
rinse odour neutralising for carpets and fabrics. A222 can also be used as a direct spray
application or wiped onto surfaces, or used in a cold mist fogging unit.
What else is it good for? Making tracks: Ultrapac
Renovate is perfect for
removing tyre tracks
and nicotine stains on
A217 Ultrapac Renovate is a great
stand-by for removing grease, washing
down paintwork, and rotary scrubbing
rubber tyre tracks on floors. Take it to
garages and car showroom customers
and you’ll have new friends!
For further information about other products mentioned above, please refer to the Prochem Product Catalogue or visit
www.prochem.co.uk and view the relevant Products Specification & Safety Data Sheets, which are available in pdf format
to download as required.
A ‘Greener’ clean
aul Reynolds looks at of products which are safer for the environment.
how Prochem is satisfying Most cleaning products are covered by the
European Detergent Regulations which
customer demand for require that surfactants used in detergents
greater sustainability from are ultimately biodegradable.
Increasingly, we are all gaining a Prochem detergents only contain
greater awareness of the impact we all surfactants which are biodegradable and
have on our environment. Terms such as fully compliant with the regulations.
‘climate change’, ‘carbon footprint’ and Biodegradability is not limited to surfactants
‘sustainability’ have now become ingrained though. Many of the other ingredients used
in our consciousness. in our products are also biodegradable and What for the future?
The world is striving to become a we are always looking at how we can make We are always looking at areas
‘greener’ place and at Prochem we are also sure our products do not cause harm to the for improvement and that is why, by
looking at our products and how by making environment. working closely with our suppliers, we
improvements we can reduce our impact on In line with European legislation our are continuing to develop and improve
the environment. detergents do not contain Nonyl phenol new and existing products.
Over the last couple of years, we ethoxylates. We have also worked closely In recent years Prochem has been using
have been increasingly busy ensuring with our fragrance suppliers to ensure that more plant derived surfactants and solvents.
our products comply with the latest our products do not contain nitro-musks. New surfactants are being developed
Environmental Legislation and carrying out Where possible, Prochem Europe also by chemical manufacturers that are less
proactive initiatives to make our products endeavours to use surfactants which aren’t toxic to the environment, have greater
better for the environment. classified as hazardous to the environment. biodegradability and still offer
In this article I hope to address some Some of you may have heard of the comparable performance.
of the environmental issues concerning new REACH Regulations which recently As the next generation of greener,
cleaning chemicals and touch upon how came into force. REACH aims to encourage sustainable and renewable plant and
Prochem is improving its environmental chemical manufacturers to improve the mineral derived chemicals become
performance through more efficient safety of their chemicals by substituting available we will strive to make use
resource use and recycling of waste. I also hazardous chemicals with safer materials of these within our applications.
hope to give an overview of some of the where possible.
environmental standards our chemical
products meet and describe some of the
practices Prochem are carrying out to
improve our environmental performance.
At Prochem we are always looking
at how we can make our products safer
A word about
Environmental legislation and increased
awareness of environmental responsibility
both for the user and the environment,
whilst still offering the cleaning performance
mean that most detergents used in Europe our customers expect. This is why we (No, this is not an article about urine
are probably now safer for the environment always look at how we can improve the removal – that’s for another time!)
than ever before. That is not to say that safety of our products by using safer WEEE is Waste Electrical and
improvements cannot be made, but that a materials, including substituting ingredients Electronic Equipment. The WEEE
sense of perspective needs to be maintained. where necessary. Regulations came into force last January
In recent years legislation has increasingly and are new regulations to protect the
become a key driver in ensuring development What else is Prochem doing to reduce environment by encouraging greater
it’s impact on the environment? recovery and recycling of Waste
In addition to the actions already Electrical and Electronic Equipment and
mentioned above, we are also reducing to prevent it going to landfill.
the waste we produce by recycling our Prochem has registered with a
paper, cardboard and plastic where Compliance Scheme; for your interest,
possible. As part of our manufacturing our Producer Registration Number is:
process we ensure efficient use of WEE/AJ0044SY
resources such as water and raw
materials, by minimising waste and Further information on WEEE will
where possible recycling. be published in a future issue of
The packaging we supply our Cleaning Specialist.
products in is also of importance. The
plastic bottles, jerricans and buckets,
as well as the fibreboard cartons are
Wood you believe it?
ood effect flooring and the number and quality of coats of A universal free rinsing alkaline cleaner
looks like wood – but this wear layer will vary according to the for floors and all washable surfaces, Alkleen
quality of the laminate flooring. The better can be applied using a rotary or scrubber-
is it? Recognising the quality the more coats and longer lasting drier floor machine, or a sprayer.
different flooring types is the flooring will be. Once this wear layer Where a customer requires a shine on a
fundamental to effective and has been damaged then it is not possible to worn/dull laminate floor, it is not possible
safe maintenance. replace or repair this worn layer. to apply emulsion polish. But – subject
Laminate flooring will in all probability to common sense – it may be possible
For the flooring expert, it’s a day to day require replacing within 5 to 15 years, to burnish the floor using a polymerised
function built up through experience. For compared with a solid wood floor that may maintainer such as C502 Protreat, a high-
cleaners, it’s a trickier proposition and no last for at least 60 years. speed rotary machine and a white or tan pad.
more so than when spotting the difference
between solid wood, laminate and vinyl Wide range
imitation wood. Protreat is a balanced neutral floor
Solid wood is a natural product and can maintainer and spray cleaner for use on
usually be sanded down when the surface is emulsion polished, sealed floors and stone
worn or damaged. floors. It contains a blend of detergents and
Solid wood requires a seal to protect polyethylene slip-resistant wax that can
the wood from ingress of soil and moisture. be used on a wide range of non-porous
There are many different types of seal/ floor coverings.
treatments/finishes available and these It must however be made crystal clear
include wax, oil, solvent-based and water/ that burnishing laminate floors can make
acrylic-based finishes. them slippery.
Laminate is a totally different material, Vinyl ‘wood look-a-likes’ are a lot
but it can be as easily damaged by water/ different from vinyl products that look like
detergent as wood. wood parquet blocks or wood planks. As
As a cleaner, it is important to What could go wrong with laminate with all vinyl flooring, it is easy to maintain
understand how laminates are made and also floors? and keep looking clean. The daily clean (in
laid for the following reasons: Probably the most common problem is most situations) is merely dust mopping and
arching or undulating floor, which can have damp mopping with C254 Prodet or with
1. To avoid problems caused by incorrect two or three causes: C502 Protreat and then burnished with a
methods of cleaning. white or tan pad.
2. To identify existing problems prior to 1. Floor laid without expansion gaps Where soil levels are heavier, then spray
cleaning a floor (and avoid blame for around the perimeter or obstructions; clean using a blue pad. It should be noted
something which is not your fault). 2. Rising damp; that it may be possible to restrict spray
3. Overwetting when cleaning. cleaning to traffic lanes only and to damp
How is laminate made? mop less soiled areas.
The printed surface decorative layer is How do you clean laminate flooring?
pressure bonded to a particle board (High Dust and grit are easily removed by dust Scuff marks
Density Fibreboard) or Medium Density mopping or with a vacuum cleaner. Periodically, where heavy soil and scuff
Fibreboard (MDF) which is, in turn, adhered Light surface soil can be removed by marking are not easily removed with the
to a bottom board which is often moisture using Prochem’s C254 Prodet and the damp above methods, scrub cleaning with a green
resistant on the underside only. mopping system only. pad will be required. Scrub cleaning will
The sides of the fibreboard are usually A general-purpose neutral pH detergent remove (where applied) up to two coats
moulded to resemble the tongue and groove concentrate, Prodet is suitable for use on of emulsion polish, which will need to be
on solid wood. The decorative surface is floors, walls and hard surfaces. reapplied after cleaning.
coated with a protective lacquer (wear layer) Regular cleaning should keep vinyl
Damp mopping flooring in good condition but, subject to
The mop used must only be lightly damp wear and tear, it will become necessary to
because excess moisture may penetrate remove all layers of emulsion polish with
through the joints and cause damage to the a floor polish stripper – C501 Prostrip,
laminate (swelling). neutralise with an acid rinse – C255
In cases of very heavy soiling, do not Prorinse (this stops polish from powdering),
use large amounts of water. Just repeat the then apply up to three coats of emulsion
damp mopping several times or spray clean polish, C503 Proshine.
the area using a rotary machine with a red Prochem Europe manufactures and
or blue pad under the drive board and A250 supplies a full range of quality hard
Alkleen, correctly diluted as the solution in floor products. To find out more visit
a small spray bottle. www.prochem.co.uk
Mind your Qs and As
Peter Hargreaves tackles your latest cleaning problems…
Proshine has a deep gloss shine and sits
on the surface of either the Proseal or
the flooring it is protecting.
Q In the past I have found
your Industrial Cleaner
to be an excellent product for removing
heavy soiling and grease, but I cannot
find it in your catalogue. Have you
discontinued selling this very effective
A Prochem is always keeping ahead of
legislation by improving products
and sometimes renaming them. D488 A D500 Microsan® is the product
for flood work – it can be used on
Industrial Cleaner was improved and almost any surface (always check the
Q I am sanding and sealing a
wood floor and would like to
use a product that is more friendly
renamed as D488 Powerclean, so this is
the product you require.
instructions before proceeding) and is
a bactericide, fungicide, mildewicide,
algicide and viricide, which can be used
to the user than some of the strong
smelling products on the market. Any
Q I have got a lot of work coming
up to clean curtains in pubs and
hotels, etc. and they have to be
inside and outside. It kills E.coli, MRSA,
Listeria, Salmonella and Legionella,
as well as Hepatitis B, HIV-1, Herpes
dry-cleaned with B140 Dri Pro. Can I add Simplex and many more germs and
A What you require is a low-odour
product, such as Prochem’s R801
Woodceel. Woodceel is a water-based
B117 Lemon Refresh to deodorise
the curtains to get rid of the
viruses (see the Technical Data Sheet
on our website). Due to the
many and varied types of
polyurethane acrylic seal which will jobs cleaners do, it is a good
produce a hard wearing tough and resilient
seal. Prior to application of R801, it is very
important to remove all traces of previous
A In a word “no”. What
you can do is add
A223 Solvent Based
idea to clean equipment
regularly with D500,
so that you do not get
seals that would prevent the Woodceel Odour Neutraliser to infected with any of the
from adhering to the timber. B140 Dri Pro, which will bacteria or viruses that you
rid the curtains of those may come into contact with
Q I am never sure when to use R602
Proseal or C503 Proshine. Could
you please help me?
lingering tobacco odours.
If the curtains are also soiled
with water-based stains, try adding B143
when handling equipment.
Dry Cleaning Detergent Additive to the
A R602 Proseal is a water-based
seal for use on porous
or semi-porous surfaces
solution. This mixture will help you
to get a better result. Generally
speaking, you should never
that have worn surfaces. add a water-based product
C503 Proshine is a to B140 Dri Pro.
emulsion polish. The
between the two are:
Q I have got a lot of
work to do and wonder
Proseal has a semi- which is the best
sheen finish and will be sanitiser to use?
absorbed into the flooring.
Are you a carpet-
IMAGINE the benefits your carpet cleaning
service could reap after spending a day on a Hard
Floor Cleaning and Maintenance Training Course
Open the door
Envisage the scenario: you are finishing a
carpet job. The Lady of The House asks: “Could
you do the slate floor in the kitchen and
conservatory?” You respond: “’Fraid not. I only do
You leave with a cheque for cleaning the carpet
in the knowledge that you missed a lucrative job,
which was right under your nose. No prospecting
and no expensive advertising! You may already have
the customer base that could provide you with
n ancient Chinese that there are always new things to learn. many hard floor cleaning and maintenance jobs.
proverb says: “Teachers Products are evolving and improving The popularity of hard and resilient floors
constantly. Carpets and fabrics are also has been increasing over the past few years,
open the door. You changing. Prochem courses showcase all the both in homes and in commercial premises,
enter by yourself.” best cleaning techniques and effective stain with the trend towards ceramic and stone floors,
For over 30 years, Prochem has been removal procedures and teach delegates how laminates and solid wood floors, as well as
committed to bringing the best possible to avoid any potential cleaning disasters such colourful vinyls and linoleums.
training in carpet and upholstery cleaning as shrinkage or browning. Interior designers and architects are also
to cleaners all over the United Kingdom Courses come with a comprehensive turning to granites, marbles and limestone to
and once again this year its trainers will be reference manual, sample products to try out enhance reception areas and hotel foyers.
opening the door to cleaners at Birmingham and a certificate of attendance, which could These floors need the expert care which you
and Manchester venues. prove to be a useful addition to a sales portfolio. can easily acquire by attending a Prochem Hard
Got years of experience? ‘Why come on Both the Birmingham venue in September Floor Cleaning and Maintenance Course.
a training course?’ you may ask us. and the Manchester venue in October are Learn stripping, sealing, burnishing and
Well, first of all ask yourself two near motorways and airports for easy access. polishing techniques and you will add another
questions: ‘Are you getting the top jobs? Are Regional training course content is the same string to your bow and will not have to refuse
you getting the top price?’ as those held at Prochem’s National Training the hard floor job your customer asks of you.
A Prochem-trained cleaner could be Academy in Chessington. Prochem manufactures high quality hard
charging up to 40% more than his competitors. Lunch and refreshments are provided, and floor products including stripping solutions,
Nine times out of 10, they get the business there will be a truck mount demonstration for neutral cleaners, maintainers and acrylic polishes.
because they have, to use London cabby those who are interested in the next generation General cleaning by untrained cleaning staff,
parlance, acquired ‘The Knowledge’. of cleaning equipment. often using the wrong kind of products, leads to
‘Knowledge is power’ is another wise The door is open! build-up of soil particularly around the edges of
old saying. It gives the acquirer that edge rooms, but it can even lead to damage.
over competitors. See the training calendar or the Finishes gradually lose their lustre and poorly
A training course provides a boost to Prochem web site for regional dates sealed floors can become porous again and
confidence but it also serves to remind us or call 020 8974 1515 to book. accept staining too readily.
The Prochem course will teach you how to
avoid and remedy these problems and bring a
TRAINING COURSE DATES 2007/8 (CHESSINGTON AND REGIONS) floor back to its very best appearance and leave
it in a condition which is easy to maintain. The
CODE SEPT OCT NOV DEC JAN FEB knowledge and expertise gained on the course
will be invaluable when used. and certainly a
C2 25/26 – 20/21 – 29/30 –
source of extra income to you.
In just one day and with a minimum of
C1 4 9 6 4 8 5 investment, you can increase your versatility as
REGION 11 (WM) 16 (N) – – – – a cleaner.
U1 5 – 7 – 9 –
REGION 12 (WM) 17 (N) – – – –
HF1 – 3 28 – 23 –
For details online visit: www.prochem.co.uk or to book call 020 8974 1515
Key: WM – Birmingham N – Manchester