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									                A Guide for Employees &
                      Supervisors

Employee Manual V1, 11/2/01               Page 1
                                                                           TABLE OF CONTENTS

Purpose of This Guide..............................................................................................................................................................................4

Structure of This Guide ...........................................................................................................................................................................4

Additional Help Resources ......................................................................................................................................................................5

Introduction to the UTC Learning Portal..............................................................................................................................................6

   Overview - UTC Learning Portal...........................................................................................................................................................6
   How to Know When to Use the UTC Learning Portal ...........................................................................................................................6

Accessing the UTC Learning Portal .......................................................................................................................................................7

   Overview - Access ..................................................................................................................................................................................7
   How to Access the UTC Learning Portal ...............................................................................................................................................7

Navigating the UTC Learning Portal Home Page .................................................................................................................................8

   Overview - Navigation............................................................................................................................................................................8
   How to Navigate the UTC Learning Portal Home Page........................................................................................................................8

Logging-on to the UTC Learning Portal ..............................................................................................................................................11

   Overview - Log-on................................................................................................................................................................................11
   How to Log-on to the UTC Learning Portal ........................................................................................................................................12

Using Help in the UTC Learning Portal...............................................................................................................................................18

   Overview - Help ...................................................................................................................................................................................18
   How to Use Help in the UTC Learning Portal.....................................................................................................................................18

Searching the Course Catalog ...............................................................................................................................................................20

   Overview - Course Catalog ..................................................................................................................................................................20
   How to Search for a Course in the Catalog .........................................................................................................................................20
   How to Register for a Course in the Catalog .......................................................................................................................................22
     Process Summary - Course Registration ..........................................................................................................................................22
     E-Mail Generation - Registration .....................................................................................................................................................23
     Step by Step - Registering for a Course in the Catalog ....................................................................................................................23
   How to Join a Course Waitlist .............................................................................................................................................................27
     E-Mail Generation - Course Waitlist................................................................................................................................................27
     Step by Step - Joining a Course Waitlist ..........................................................................................................................................27




Employee Manual V1, 11/2/01                                                                                                                                                               Page 2
Launching Your Virtual Registrar .......................................................................................................................................................29

   Overview - Virtual Registrar Employee Features ................................................................................................................................29
   How to View Your Profile ....................................................................................................................................................................29
   How to View Your Enrollments ............................................................................................................................................................30
   How to See Pending Stock Awards.......................................................................................................................................................31
   How to Launch a Web Based Course ...................................................................................................................................................34
   How to Cancel a Course ......................................................................................................................................................................36
     E-Mail Generation - Employee Initiated Course Cancellation .........................................................................................................36
   How to Indicate Seminar/Conference Completions .............................................................................................................................38
   Learning About Session Cancellations and Changes...........................................................................................................................39
     E-Mail Generation - Vendor/Sponsor Initiated Session Cancellation ..............................................................................................39
   Being Enrolled by Others into a Course ..............................................................................................................................................39
     E-Mail Generation - Being Enrolled by Others................................................................................................................................39
   How to View & Correct Your History ..................................................................................................................................................40
   Employee Scholar Program Menu Overview .......................................................................................................................................41
   How to Apply for an Employee Scholar Program Course ...................................................................................................................44
     Process Summary - ESP Application ...............................................................................................................................................44
     E-Mail Generation - ESP Application ..............................................................................................................................................45
     Step by Step - Applying for an Employee Scholar Program Course................................................................................................45
   How to Apply for a Seminar or Conference .........................................................................................................................................49
     Process Summary - UTC Common Training Application for Seminar/Conference ........................................................................49
     E-Mail Generation - UTC Common Training Application for Seminar/Conference .......................................................................50
     Step by Step - Applying for a Seminar or Conference .....................................................................................................................50
     Note: Any credit bearing, degree course requires the use of the Employee Scholar Program application. Courses that are not
     credit bearing and not related to any degree require the use of the UTC Common Training form. This form is used to request
     payment to the individual, non-UTC vendor who is sponsoring the course or seminar...................................................................50
   How to Apply for a Stock Award ..........................................................................................................................................................54
     Process Summary - Stock Award Application .................................................................................................................................54
     E-Mail Generation - Stock Award Application ................................................................................................................................55
     Step by Step - Applying for a Stock Award .....................................................................................................................................55

Working with Staff in the Virtual Registrar........................................................................................................................................58

   Overview – Supervisor Interface ..........................................................................................................................................................58
   Supervisor Interface – How to Approve Training ................................................................................................................................58
     E-Mail Generation - Training Approval...........................................................................................................................................58
     Step by Step - Training Approval.....................................................................................................................................................58
   Supervisor Interface – How to Make, Revoke & View Delegates ........................................................................................................59
     Step by Step - Working with Delegates ...........................................................................................................................................59
   Supervisor Interface - How to View Staff .............................................................................................................................................61
     Step by Step - Viewing Staff ............................................................................................................................................................61
   Supervisor Interface – How to Enroll All Staff.....................................................................................................................................62
     E-Mail Generation - Enrolling all Staff............................................................................................................................................62
     Step by Step - Enrolling all Staff......................................................................................................................................................62

Future Enhancements to the UTC Learning Portal............................................................................................................................63



Employee Manual V1, 11/2/01                                                                                                                                                          Page 3
           Purpose of This Guide
           This guide was created as printable, comprehensive reference for employees and supervisors who use the UTC Learning
           Portal. It is a companion piece to the other on-line references that are detailed in the Additional Help Resources section.
           Reading the manual will provide detailed knowledge and instructions for each piece of functionality.

           Note that the guide will be updated periodically to reflect enhancements made to the UTC Learning Portal. If you have
           printed the guide, always check on-line to ensure you have the latest version prior to using it. Report any problems with
           the guide to the UTC Learning Portal Help Desk at (866) 828-7420.


           Structure of This Guide
           Sections of this guide are designed to correspond to the menu options that appear within the UTC Learning Portal. Each
           section may contain the following sections:

           Overview: Provides a brief description of the functionality being reviewed.

           E-Mail Generation: Outlines what e-mail this functionality generates and who receives the e-mail.

           Process Summary: Overviews all steps involved in a process including those that occur outside of the Learning Portal.

           Step by Step: Details the system steps required to complete a piece of functionality.




Employee Manual V1, 11/2/01                                                                                                  Page 4
               Additional Help Resources
               There are many additional help resources available as you use the UTC Learning Portal. Choose the one that best suits
               your personal learning style and need for information.

Resource Name                      Location                          Description                       Estimated Time Investment

Frequently Asked Questions         FAQ link from UTC Learning        Answers to questions about the    10 minutes to read all the
                                   Portal Home page                  UTC Learning Portal               questions and answers

Guide for Employees and            PDF file available from the       Comprehensive text based          60 minutes to read the entire
Supervisors                        UTC Learning Portal Home          manual that outlines all          manual
                                   Page                              employee and supervisor
                                                                     features of the UTC Learning
                                                                     Portal

Quick Tips                         Link from the UTC Learning        Descriptions and screen           5 minutes to learn about the
                                   Portal Home page                  captures of the major             key components of the
                                                                     components of the UTC             interface
                                                                     Learning Portal interface

On-Line Help                       Help menu button on all UTC       Provides comprehensive help       Accessed as needed
                                   Learning Portal screens           for the functionality on the
                                                                     currently displayed screen or
                                                                     access to all help files

UTC Learning Portal Help           (866) 828-7420 between the        Help desk personnel available     Accessed as needed
Desk                               hours of 7:30 a.m. and 5 p.m.,    to answer any and all questions
                                   Eastern Standard Time             about the UTC Learning Portal

Virtual Tour                       Virtual Tour link from the        On-line screen tour of the UTC    15 minutes to complete the
                                   Quick Links section on the        Learning Portal and all of its    entire tour
                                   UTC Learning Portal's home        features
                                   page




Employee Manual V1, 11/2/01                                                                                                   Page 5
           Introduction to the UTC Learning Portal

           Overview - UTC Learning Portal
           The UTC Learning Portal is a web site that organizes and manages all of UTC’s education and training opportunities. It
           provides employees with one stop for “just enough, just-in-time” access to these resources. For example, from the UTC
           Learning Portal, employees can register on-line for a course, apply for Employee Scholar Program reimbursement as
           well as view their own education and training history. The UTC Learning Portal is able to provide this automated, on-
           line functionality through a combination of a robust training data management system, known as the Virtual Registrar,
           and access to employees’ personal profile information.

           From the UTC Learning Portal site, employees can:
           Register for:
           • Courses offered by UTC Educational Partners
           • Web based courses
           • Business Unit-specific training courses (offered by and for employees of one business unit only)

           Apply for:
           • Employee Scholar course payment (domestic only)
           • Seminar and conference payment (not covered in the aforementioned categories)
           • Stock awards (domestic only)

           View:
           • Education history
           • Training history
           • Current enrollments

           Complete:
           • Web based courses from work and home

           Request:
           • 360 Degree feedback from your peers and supervisors

           From the UTC Learning Portal site, supervisors can:
           • Approve staff requests and applications for training and education
           • View staff training and education enrollments and history
           • Enroll staff in training
           • Delegate responsibility to manage his/her staff’s training and education in the Virtual Registrar


           How to Know When to Use the UTC Learning Portal
           Anytime you have a training or education need you should visit the UTC Learning Portal to see how it can help you.
           The UTC Learning Portal provides all of the functionality described above by:
           • Presenting you with information
           • Using your personal profile data to pre-fill forms for you
           • Routing e-mails to your supervisor requesting course or form approval, and
           • Sending information to the third party administrator when needed

           Visit specific sections of the UTC Learning Portal or of this manual to see details on the available functionality and steps
           within each process. Communications such as the UTC monthly Portal Planner advertise offerings within the UTC
           Learning Portal to entice you to enhance your "know power."




Employee Manual V1, 11/2/01                                                                                                   Page 6
           Accessing the UTC Learning Portal

           Overview - Access
           The UTC Learning Portal can be accessed from the Internet (outside of the UTC computer network) or from within the
           UTC Intranet (connected to the UTC computer network directly from a UTC work location or via dial-in capabilities).
           Full functionality is only available when connected via the UTC computer network.


           How to Access the UTC Learning Portal
           If you are connected to the UTC computer network:
           1. Open your Internet Browser (Internet Explorer 5.0 or higher or Netscape Navigator 4.7x or higher).
           2. Click the UTC Learning Portal link from your Business Unit's home page (or HR/Training page). OR
                Type http://www.utclearningportal.com in your browser's Address area and press "Enter."

               Note: You will have access to all of the UTC Learning Portal's features since you are connected to the network.

           If you are NOT connected to the UTC computer network (i.e. are accessing from a non-UTC location):
           1. Open your Internet Browser (Internet Explorer or Netscape Navigator).
           2. Type http://www.utclearningportal.com in your browser's Address area and press "Enter."

               Note: You will NOT have access to all of the UTC Learning Portal's features since you aren't connected to the
               network. You will only be able to browse the Course Catalog and continue to take any web-based courses for which
               you have been approved and for which you have established a web Internet password. You will NOT be able to
               register for any courses, complete or submit any forms, use the Training Coordinator Toolbox (if you have system
               access to this area) or see/use any Virtual Registrar features.




Employee Manual V1, 11/2/01                                                                                              Page 7
           Navigating the UTC Learning Portal Home Page

           Overview - Navigation
           The UTC Learning Portal home page provides a main menu bar for traveling to specific functionality features as well as
           a "What's New" and "Quick Link" section that communicates important portal-related information.


           How to Navigate the UTC Learning Portal Home Page
           1.   Click on the graphic that appears on the UTC Learning Portal Splash Page (first page that appears) or, after 10
                seconds, the screen will advance itself to the UTC Learning Portal Home Page.

           2.   What you see next depends on your browser type.

                If you use Internet Explorer for your browser, a "Security Information" page similar to the one below will appear
                since the UTC Learning Portal is a "secure site" which utilizes data encryption processes to ensure the security and
                privacy of your personal data. To ensure you can see of all of the UTC Learning Portal graphics and items, click
                "yes" to the security prompt each time it appears. Click the "More Info" button within this prompt for further details
                on secure and nonsecure items.




                Note: If the UTC Learning Portal Home Page appears as above but the system will not allow you to make a menu
                selection, minimize this main window and scan your screen for any dialog boxes that may require a response; it is
                possible for one browser window to get lost behind another just as it is with any other application.




Employee Manual V1, 11/2/01                                                                                                  Page 8
               If you use Netscape for your browser, you may see a "New Site Certificate" screen like the one below.




               "Certificates" are granted by external web consulting companies to guarantee the effectiveness of data encryption
               processes that a site uses to keep its data secure (unable to be viewed by a third party). These "Certificates" are
               associated with a web site and recognized by the browser reading its content; the browser compares the issuing
               company of the "Certificate" to its internal list of companies to determine if it finds a match. When it does not find
               a match (which does happen often due to the ever-expanding list of Certificate granting companies), Netscape
               displays these screens to indicate that the site does have a "Certificate" but that it does not recognize the issuing
               company. Responding to these "Certificate" screens helps you determine to what extent you want to accept the
               "Certificate" as valid and work with the encrypted data on the site. To eliminate these messages and use the UTC
               Learning Portal, you should select "Accept this certificate forever (until it expires)" on the below screen. It is also
               helpful to accept the default of not activating the "Warn me before I send information to this site" option when
               prompted.




Employee Manual V1, 11/2/01                                                                                                  Page 9
           3.   The UTC Learning Portal Home Page will now appear. The gray circle and turquoise writing in the main menu bar
                at the top of the screen indicates what menu option you are currently viewing. To launch to a section, click its name
                in the main menu bar and see the menu or screen change.




                Home - Navigates to the UTC Learning Portal Home page as seen above. Includes a "What's New" section to
                advertise new courses and offerings as well as "Quick Links." Use the Virtual Tour and FAQs to quickly learn more
                about the UTC Learning Portal. Use the Employee Scholar Program/Training link to access the applications for
                seminar/conference payment, Employee Scholar Program to apply for degree course reimbursement; Graduation
                Award, and Fee reimbursement associated with the Employee Scholar Program. Log on is required when an
                application is opened. Frequently Asked Questions and policy guides are also accessible through the Employee
                Scholar Program/Training link.

                Development Tools - Links to Individual Development Plan and 360 Degree Feedback Tools.

                Training Coordinator Toolbox - For those who have Training Coordinator privileges, prompts a system log-on
                and then opens the Training Coordinator side for the management of courses and sessions.

                Learning & Development Overview - Links to a description of the products and services offered by the UTC
                Learning & Development organization.

                Virtual Registrar - Navigates to the personalized Registrar that links to personal enrollment views, history views,
                staff approvals and staff options (for supervisors and delegates of supervisors) and Employee Scholar and
                seminar/conference registration processes. Log-on required.

                Course Catalog - Launches the course catalog search screen. Log-on required for course registration.

                Help - Launches the help page associated with "Home" that also links to all available help pages.

                Log-On - Launches the log-on screens for the UTC Learning Portal that are a pre-cursor to accessing personal
                Virtual Registrar information and registering for a course.




Employee Manual V1, 11/2/01                                                                                                 Page 10
           Logging-on to the UTC Learning Portal

           Overview - Log-on
           The UTC Learning Portal prompts for a log-on anytime personal data will be required to complete a transaction, when
           personal data will be displayed to a user or when a user's ID is needed to check UTC Learning Portal security (i.e. can a
           user access the Training Coordinator's Toolbox).

           The UTC Learning Portal log-on process is tied to and uses the same ID and PIN as the Employee Self-Service
           application in use across UTC. Employee Self-Service stores and maintains employee personal data such as name,
           department, address, e-mail address, supervisor name, etc. It is this data that the UTC Learning Portal also uses to pre-
           fill forms, display and manage your training history as well as forward system e-mail to your supervisor of record; since
           the UTC Learning Portal pulls the data from Employee Self-Service (ESS), its data is only as accurate as its ESS source
           which is monitored and maintained by the Human Resource and Finance communities across UTC. Due to this, the
           UTC Learning Portal Help Desk will ask you to forward errors in personal data displayed or required password resets to
           your local Human Resource Department (or responsible party such as CSC for P&W password resets). You should also
           contact your local Human Resource Department should you have additional questions on the use or access of ESS.

           Since ESS is currently only available for domestic United States employees, the UTC Learning Portal uses a parallel
           process to accommodate users who are not part of the ESS application; this includes employees of new UTC acquisitions
           and many international locations. This process requires users to search for themselves within the ESS database before
           inputting their own profile of personal data that the UTC Learning Portal will store and rely on for filling forms and
           sending supervisor e-mail. These non-ESS employees are responsible for correctly entering and maintaining personal
           data and can contact the UTC Learning Portal Help Desk for assistance with PIN resets.




Employee Manual V1, 11/2/01                                                                                                 Page 11
           How to Log-on to the UTC Learning Portal

           1.   Connect to the UTC Learning Portal. To do so:
                • Be connected to the UTC computer network.
                • Access the UTC Learning Portal from the your Business Unit's Intranet Home page or at its Internet address

                Once connected to the UTC Learning Portal, the Home page is displayed.

           2.   The log-on can be accessed by:
                • Clicking the Log-On menu option in the upper right corner.
                • Clicking on the Virtual Registrar.
                • Clicking on “Register” when inside the Course Catalog.

                Regardless of which menu item is selected, the following “Log On” screen will appear.




           3.   Next, decide whether or not you have logged into the UTC Learning Portal before.

                Click "I am a new user" if you have not logged in to the UTC Learning Portal before. Selecting this will help you
                locate your UTC Learning Portal ID and identify your PIN.

                OR

                Click "I am an experienced user" if you have logged into the UTC Learning Portal before and know your ID and
                PIN number. Help features also reside within this path to assist you with the log-in.




Employee Manual V1, 11/2/01                                                                                               Page 12
           If you clicked "I am a new user":

           4.   (New user) The following screen will appear. Select your Business Unit from the drop down and then type in your
                last name. Click "submit."

                Note that you also have the option of viewing the virtual tour at this point. Click "I would like to access the virtual
                tour before I log in" to view this excellent overview of the log-in process and all of the features of the UTC Learning
                Portal.




Employee Manual V1, 11/2/01                                                                                                  Page 13
           5.   (New user) The search results screen will appear with the names of employees that match the text you typed in on
                the previous screen and the Business Unit you selected. If your name does not appear, be sure you had selected the
                correct Business Unit before proceeding.




                If the system finds your name, you are in Employee Self Service or have already established a profile with the UTC
                Learning Portal.
                • Click on your name to be brought back to the initial UTC Learning Portal log-on screen with your ID Number
                     now filled in. This ID and your PIN from Employee Self Service (or your PIN from your formerly created
                     profile) will need to be used to log into the UTC Learning Portal.
                • Click on "Don't know your PIN? Click HERE for help" if you need help figuring out what your PIN is; this
                     help feature will launch a pop-up window that can be closed once you access its information (unless you've
                     made the selection to activate your Employee Self Service (ESS) PIN in which case ESS will launch and you
                     will need to re-enter the UTC Learning Portal once the activation process is complete).




Employee Manual V1, 11/2/01                                                                                               Page 14
               If the system does not find your name, click "Click here to begin this process" from the search results screen to
               create a personal UTC Learning Profile. The data you input into this profile will be used to pre-fill your on-line
               forms and route them for electronic approvals.
               • Follow the instructions on the screen to type in the mandatory fields and click "next" to move through each
                    screen. You should be sure to write down the ID and PIN you create for use in the future.

                   Personal Profile Creation - Screen 1




                   Personal Profile Creation - Screen 2


                   Personal Profile - Screen 3




Employee Manual V1, 11/2/01                                                                                                 Page 15
                  Personal Profile - Screen 2




                  Personal Profile - Screen 3




Employee Manual V1, 11/2/01                     Page 16
           If you clicked "I am an experienced user":

           4.   (Experienced user) The following screen will appear. Select your Business Unit from the drop down and then type
                in your ID and PIN. Click "submit."




           5.   (Experienced User) If needed, use the PIN help and "what's my ID Number" for additional help with the log-in.
                • The PIN help feature will launch a pop-up window that can be closed once you access its information (unless
                    you've made the selection to activate your Employee Self Service (ESS) PIN in which case ESS will launch and
                    you will need to re-enter the UTC Learning Portal once the activation process is complete).
                • The "what's my ID Number" launches a name search to help you identify what your ID is. See the "new user"
                    instructions on pages 13-15 of this manual for more detail on this feature.

           6.   Once logged in, if you do not have any staff and are not a delegate for anyone, you see your Enrollments page. If
                you are a supervisor, you will see your staff Approval Queue page. For more information on these pages, see the
                Virtual Registrar section of this manual.




Employee Manual V1, 11/2/01                                                                                                Page 17
           Using Help in the UTC Learning Portal

           Overview - Help
           All pages within the UTC Learning Portal provide a Help option that is accessed by clicking Help from the main menu
           bar. The Help that is displayed is tailored to the page you are currently visiting.


           How to Use Help in the UTC Learning Portal

           1.   Click the Help menu option at any time you require assistance.

           2.   A new window with the Help information for the page that you are on will appear on top of the main Learning
                Portal window. (If it does not appear check your "application" toolbar on the bottom of your screen for another
                "browser" window icon and click it to launch the window. Repeat this step should the Help window become "lost"
                or not appear when expected.)

                The name of the specific Help window you are viewing appears in the upper left-hand corner of the new window.
                Some of the windows contain anchored links at the top of the window that you can click to travel to a specific place
                in the window; otherwise you can simply scroll down the content by using your mouse and the arrows on the right
                side of the window. Note: Some page locations do not have specific Help pages and will only display a link of all
                of the Help pages in a list as seen in Step 3 of this section.




Employee Manual V1, 11/2/01                                                                                                 Page 18
           3.   Click the Browse Help Pages link in the upper right hand corner of the sub window to access a list of all available
                Help pages. Click on any of the page links to access that file. The sub window will change to display this file.




           4.   Close the Help window by clicking the "X" in the upper right hand corner of the window.




Employee Manual V1, 11/2/01                                                                                                  Page 19
           Searching the Course Catalog

           Overview - Course Catalog
           The Course Catalog menu option provides you with the ability to search for a course using various criteria. You can
           browse the course catalog from the Internet or the Intranet (connected to the UTC network) without being logged in; you
           must, however, be connected to the UTC network and logged in order to register for a course from the catalog.

           The Course Catalog defaults to the Browse Catalog sub menu. It also provides an Other Training Sites sub menu option
           that displays links to the various Business Unit training home pages.


           How to Search for a Course in the Catalog

           1.   Click the Course Catalog menu option to default to the main Course Catalog screen. All of the items that appear
                on the screen are optional and do not need to be filled in. TIP: If you don't know exactly what you are looking
                for, it's best to type in a key word in the "course title contains" field and leave the other fields defaulted to "all." If
                you need to narrow your search, see step 2.




           2.   If you want, change the selection in the drop downs and/or type in text in the text entry fields to assist with your
                course search. TIP: It is always best to conduct a broader search to ensure your expected search results rather than
                to try to refine your search so much that your desired course is missed.

                Business Unit - This indicates the Business Unit whose catalog you wish to search. Inside is an option for All, each
                Business Unit and the UTC Common Course Catalog. The UTC Common Course Catalog contains those course
                offerings that are applicable UTC-wide and/or sponsored by UTC Learning & Development and/or the third
                party administrator.


Employee Manual V1, 11/2/01                                                                                                        Page 20
                Topic - Lists course categories with which courses have been associated.

                Competency - Lists the UTC competencies. Each catalog course has been linked to the competency, when
                applicable, which it helps refine and build. Use this search when looking for development opportunities that have
                been identified as part of your Individual Development plan.

                Delivery Method - Lists the various ways used to deliver a course. (i.e. web-based, instructor led, etc.)

                Course Title Contains - Allows the entry of a string of characters that must be present in the course title in order to
                be returned as part of the search results.

                Course Number - Locates a course by its system assigned number.

                Starts on or after date / Starts on or before date / Ends on or before date - Searches the database by viewing sessions
                of a course that meet these criteria and only returns those courses in the search results.

           3.   Click the "search" button at the bottom of the screen after entering your search criteria. The system will return
                results a screen like the one below. If there were more results than could be displayed on one screen, a "next" button
                would appear.

                Additional tips:
                • Use the "previous" and "new search" to navigate around the catalog.
                • The icons to the left indicate the course delivery method. An "i" is used for instructor led and a "w" for web-
                   based. If you are unsure what any delivery method icon means simply roll your cursor over the graphic to see
                   and image tag that tells you what the icon represents.
                • Click the "More Info" link under each course name for further details.
                • Click "Register" to launch the registration process. See the next section for further details on the registration
                   process.
                • Click “Waitlist” to put yourself on the course waitlist.




Employee Manual V1, 11/2/01                                                                                                     Page 21
           How to Register for a Course in the Catalog

           Process Summary - Course Registration

           1. Log-on to the UTC Learning Portal
           Log-on to the UTC Learning Portal from a location connected to the UTC network.


           2. Locate Course in Catalog and Register On-Line
           If you select an instructor led course, choose a session to attend. If you select a web-based
           course, create an Internet password that will be used to take the course from home (or enter the
           web-based password you have used in the past). The Virtual Registrar also checks that you’ve
           met course pre-requisites, puts you on a session wait list if the session is full and allows you to
           select a course wait list if you'd like. Once you register, the course shows in your Virtual
           Registrar Enrollments queue in an “application” status.

           3. Your Supervisor Approves Your Request On-Line
           Your Supervisor gets an e-mail asking for an approval in the Virtual Registrar. Your
           Supervisor approves your request on-line in his/her Staff-Approval queue. Your course status
           now shows as “enrolled” in your Virtual Registrar Enrollments queue and you receive an
           e-mail with this information.

           4. You're Added to Roster / Can Begin Web-Based Course
           If you registered for an instructor led course, your name would now appear on its roster. If you
           registered for a web-based course, you could start it now (note that a web based course may
           not become enabled for completion until 15 minutes after supervisor approval).

           5. Complete the Course
           Attend the instructor led session or complete the web based course. A web-based course can
           be worked on and completed over a period of time (you have up to one year from the date of
           your supervisor's approval).

           6. Your History is Updated
           If this is an instructor led course, the session owner will update your attendance status in your
           Virtual Registrar History. If this is a web-based course, the Virtual Registrar will
           automatically update your status; this information will appear in your Virtual Registrar History
           within 24 hours of course completion.




Employee Manual V1, 11/2/01                                                                                      Page 22
           E-Mail Generation - Registration

            When Generated                            Who Receives E-Mail                    Contents of E-Mail
            Generated when Employee registers         Supervisor of record (as indicated     Requests approval of the course
            for a course                              within Employee Self-Service or        registration request. Contains a
                                                      within the UTC Learning Portal         link to the UTC Learning Portal
                                                      Profile)
            Generated when Supervisor approves        Employee                               Indicates that the registration
            a course registration                                                            request has been approved
            Generated when Supervisor denies a        Employee                               Indicates that the request has been
            course registration                                                              denied and contains the denial
                                                                                             reason selected by the Supervisor
            Generated when Supervisor approves        Employee and Supervisor                Explains that the desired session is
            a course registration and the course                                             full and that the Employee will be
            session is full (i.e. Employee goes on                                           placed on the session waitlist and
            session waitlist)                                                                automatically enrolled should a
                                                                                             seat become available
            Generated when an Employee on the         Employee and Supervisor                Notifies that the Employee has
            session waitlist is enrolled in the                                              been enrolled in the session from
            session                                                                          the session waitlist


           Step by Step - Registering for a Course in the Catalog

           1.   Locate the course you want to sign-up for within the Course Catalog. (If you do not see a course that meets your
                needs, please share this feedback with your local Learning & Development organization or a representative from the
                UTC Learning & Development group.)

           2.   Click the "Register" button from within the "More Info" screen or from the Search Results screen. You will be
                prompted to log-on to the system if you haven't already.

           3.   If this is an instructor-led course, you will be asked to select which session you want to attend. If no sessions are
                available, you can choose to be placed on the course waitlist and notified when sessions are scheduled. See the How
                to Join a Course Waitlist section of this document for further information.

                Click in the radio button next to the session you wish to attend and then click the "submit" button.




Employee Manual V1, 11/2/01                                                                                                     Page 23
           4.   Next, you will be prompted to enter your charge account number. You can do so by selecting a charge account
                number from the drop down that contains charge account numbers you've used in the past or by typing a new
                number into the New Charge Account Number field.

                If this is a web based course registration you will also see the paragraphs at the bottom of the screen below,
                requesting that you enter an Internet password. You will use this Internet password to gain access to your course via
                the Internet once it has been approved. Note that you will not need this password when taking your web-based
                course while connected to the UTC network (but you will want to write it down in a safe place for future use).
                Also note that one password is used for all web based courses; if you've established one in the past you may
                continue to use it or you can change it using the screen below.

           5.   Click "submit" when you are done entering information on this screen.




Employee Manual V1, 11/2/01                                                                                                 Page 24
           6.   A confirmation screen will appear detailing the course registration and the next steps in the process.




           7.   Click "go to enrollments" to see the course appear in an "application" status.

           8.   Once your supervisor takes action on the course registration request, you will receive an e-mail confirming the
                action.
                • The course status on your enrollments screen will change to "enrolled" if your supervisor approved your course
                     request and there was room in the class for you. You will receive a reminder to attend the session on the
                     "register by date" listed in the session information.
                • If the session is full when your supervisor approves you, then the status will change to "wait list." You will be
                     automatically enrolled in the session should a seat become available. The wait list works on a "first on, first in"
                     basis.
                • If your supervisor denies your request, the course record will no longer appear on your enrollments screen but
                     will appear in your History. You will also receive an e-mail with the information that includes the reason why
                     your supervisor denied the request.




Employee Manual V1, 11/2/01                                                                                                    Page 25
           9.   After you attend an instructor led course, the session owner enters your session attendance status. This information
                moves the course from your Enrollments queue to your history. If you are have questions about your course
                attendance status or it has not been updated, contact the session owner for assistance.




Employee Manual V1, 11/2/01                                                                                                 Page 26
           How to Join a Course Waitlist

           E-Mail Generation - Course Waitlist

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when a new session for          Employee on the course wait list        Shares the details of the new
            the course is added that takes place in                                           session added
            the location(s) you wanted to know
            about.


           Step by Step - Joining a Course Waitlist

           1.   Locate the course you want to sign-up for within the Course Catalog.

           2.   Click the "Register" button from within the "More Info" screen or from the Search Results screen. You will be
                prompted to log-on to the system if you haven't already.

           3.   When the session screen appears for the course, a list of all currently scheduled sessions and the course wait list
                option will appear; if no sessions are currently scheduled you will only see the course wait list option as on the
                below screen. You can choose to go on the course wait list any time you can't locate a session that meets your
                needs.

                To go on the course wait list, click in the radio button next to the course wait list option and click "submit."




Employee Manual V1, 11/2/01                                                                                                        Page 27
           4.   Use the drop down to identify what location you want to know about.

           5.   Click "submit."




           6.   A confirmation screen appears. No e-mail is sent to your supervisor about your course wait list status. The course
                will appear in your enrollments queue, however, with a status of "course waitlist."




           7.   Any time a new session of this course is added that takes place in the location you asked to know about, you will
                receive an e-mail giving you the session details. You can then enter the UTC Learning Portal and complete the
                registration process (via the course catalog) to apply for the course; applying for the course will change your status
                in the enrollments queue from "course wait list" to "application" and send the regular approval request e-mails to
                your supervisor.

Employee Manual V1, 11/2/01                                                                                                   Page 28
           Launching Your Virtual Registrar

           Overview - Virtual Registrar Employee Features
           The Virtual Registrar stores your personal profile, enrollments and history data. It also links you to the electronic form
           filling features that require access to your personal data. Since personal information is housed within the Virtual
           Registrar, a log-in is required anytime you access this feature and you must be connected to the UTC network.



           How to View Your Profile

           You can view your profile at any time. For employees in the Employee Self-Service application this is a view only
           profile. If changes must be made, then you must contact your HR representative to make the changes.

           Employees who are not in Employee Self-Service have the ability to edit this profile since it was established when first
           logging into the UTC Learning Portal.

           To view your profile:

           1.   Click the "Log On" or "Virtual Registrar" button from the UTC Learning Portal main menu to log-on.

           2.   Click the "profile" button from the Virtual Registrar sub menu.

           3.   Scan your information, as you desire.

                If you created your own profile, an "edit" button will appear at the bottom of the screen. Click this to bring up the
                three profile screens for editing.

                If you did not create your own profile, you will not have an "edit" button since this data was pulled from Employee
                Self-Service; you must contact your Human Resource Representative to have the data changed.




Employee Manual V1, 11/2/01                                                                                                   Page 29
           How to View Your Enrollments

           1.   Log-on to the Virtual Registrar.

           2.   Click the "enrollments" button from the Virtual Registrar sub menu or click "go to enrollments" from any
                registration confirmation screen.

           3.   Your enrollments queue will appear.

                The “Enrollments” screen displays information for courses you are currently planning to take that are either in an
                “Application”, “Wait List” or “Enrolled” status. This screen defaults to display all enrollments yet a specific
                enrollment category can be viewed by selecting it from the drop down menu. Note that if you are not currently
                enrolled in something within a category, a "no enrollment data available" message will appear.

                From this screen, you can also:
                • View any pending stock award forms you have submitted.
                • Cancel an enrollment by selecting the check box in front of the course name. (Note – when you click the check
                    box for a course that can’t be automatically cancelled in the system, the system will display information
                    directing you to contact the third party administrator.
                • Update your attendance status for a seminar/conference after its end date. Once you do this, the enrollment
                    record for the seminar/conference will disappear from this screen and a corresponding record with the indicated
                    status will appear in the “History” view.
                • Launch a web-based course you are enrolled in by clicking the "w" icon in the "Location" column. Note that
                    you have one year from the date of your supervisor's course approval to finish the course.

           4.   Click "more info" to see the details associated with any course.

           5.   Click the View drop down and change the selection inside. The screen will change and segment your view.




Employee Manual V1, 11/2/01                                                                                                 Page 30
           How to See Pending Stock Awards

           1.   Log-on to the Virtual Registrar.

           2.   Click the "enrollments" button from the Virtual Registrar sub menu.

           3.   Change the View drop down option to "Pending Stock Award" Form.




Employee Manual V1, 11/2/01                                                           Page 31
           4.   Upon changing the View drop down, you will see your pending stock award form if you have one awaiting approval
                and/or processing. If you do not have any pending stock award forms, you will see a message that says, "There is no
                Pending Stock Award Application under your name. You have not filed a stock award application or your stock
                award application has been approved."

                Note: Your Stock Award Application will remain in a "Pending" status until is has been approved by your
                Supervisor and Human Resources Representative; you should refer questions on its status to these individuals while
                it is "pending." Once it has been "approved", you should direct questions on its status to the the third party
                administrator.




Employee Manual V1, 11/2/01                                                                                               Page 32
Employee Manual V1, 11/2/01   Page 33
           How to Launch a Web Based Course

           When connected to the UTC network:
           1. Launch your web-based course (once it is approved) by clicking on the "W" icon in the location column of your
              Virtual Registrar's enrollments queue. Clicking this will bring you to the bookmarked location in your course
              (where you left off last time).




                                                                                                    "W" Icon




Employee Manual V1, 11/2/01                                                                                            Page 34
           When accessing the UTC Learning Portal from the Internet (not connected to the UTC network):
           1. You will see a Home Page that looks a little different from the internal home page. Remember that you will not be
              able to log-on to the Virtual Registrar from the Internet.

           2.   Click the "Access My Web Based Courses" in the right hand column of the home page text.




           3.   Enter your regular UTC Learning Portal ID (either your ESS ID or the ID you established when you created a
                Learning Portal profile) and the Web PIN Number you established when you registered for the web-based course.
                NOTE - This is not your ESS PIN or the PIN you use to access the UTC Learning Portal.

           4.   Click "submit." The web based course window will now open and you can click "start" to begin your course.
                Depending upon which browser you are using, you will see security messages to which you should respond "yes" so
                you can properly run your course. Even though you are not connected to the internal UTC network, any work you
                do complete will be communicated back.




Employee Manual V1, 11/2/01                                                                                             Page 35
           How to Cancel a Course

           E-Mail Generation - Employee Initiated Course Cancellation

            When Generated                           Who Receives E-Mail                   Contents of E-Mail
            Generated when Employee cancels          Supervisor of record (as indicated    Indicates employee is canceling
            out of a course                          within Employee Self-Service or       out of the course
                                                     within the UTC Learning Portal
                                                     Profile)
            Generated when third party               Employee                              Indicates cancellation has been
            administrator confirmed cancellation                                           processed and adjustments made
            Generated when Employee cancels          Supervisor                            Notifies the supervisor their
            themselves out of a session                                                    employee cancelled themselves out
                                                                                           of a session


           Step by Step - Canceling a Course

           A course's "category of training" dictates whether or not it can be cancelled electronically via the Virtual Registrar.
           • Internal, instructor led catalog courses can be cancelled via the Virtual Registrar at any time.
           • Web based courses can be cancelled yet you will incur a full charge for the use of the course once the course has
                been "approved."
           • ESP and seminar/conference courses can only be cancelled via the Virtual Registrar when in an "application"
                status; once in an enrolled status you must contact the vendor or school and the third party adminstrator.
                directly to assist with the cancellation.
           If a course can't be cancelled via the Virtual Registrar, help messages will be displayed to assist you.

           1.   Log-on to the Virtual Registrar and access your enrollment queue.




           2.   To cancel a course, click in the check box next to its name.




Employee Manual V1, 11/2/01                                                                                                  Page 36
           3.   If the course can be cancelled, the following screen will appear and you will be required to provide a reason for the
                cancellation. Otherwise, a help box detailing how to proceed will appear.




           4.   Your supervisor will receive an e-mail for any course you cancel. You receive an e-mail confirmation when
                canceling from an ESP course or seminar/conference in an "application" status.

                Note that if your supervisor or a Training Coordinator cancels you out of a course, you will also receive an e-mail.




Employee Manual V1, 11/2/01                                                                                                  Page 37
           How to Indicate Seminar/Conference Completions

           Currently there are no electronic processes in place to determine whether or not you have attended a conference or
           seminar; neither the vendor nor the third party administrator. is responsible for providing this information back to the
           UTC Learning Portal. Therefore to capture your attendance status, you are personally responsible for entering this data
           into the system using the following process.

           1.   Once a seminar/conference has been approved, an "Update Seminar History" link appears in the status column next
                to the name. Click this link after the seminar/conference end date to indicate that you did or did not attend the
                seminar/conference for which you were enrolled. You will receive an e-mail after the seminar/conference end date
                reminding you to update your attendance status.




Employee Manual V1, 11/2/01                                                                                                Page 38
           2.   Select the correct radio button to indicate your attendance status. Make a selection from the drop down "reason"
                box if you did not attend.




           3.   Click "submit" once this screen has been completed.



           Learning About Session Cancellations and Changes

           E-Mail Generation - Vendor/Sponsor Initiated Session Cancellation

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when Vendor/Sponsor             Employees enrolled in the session       Indicates that the session has been
            cancels a session                         or on the session wait list and their   cancelled and enrolled employees
                                                      supervisors                             are moved to the course waitlist
            Generated when Vendor/Sponsor             Employees enrolled in the session       Provides information that a change
            changes a date, time or location          or on the session wait list and their   was made
                                                      supervisors




           Being Enrolled by Others into a Course

           Your assigned Training Coordinator and your supervisor can enroll you into training courses listed in the course catalog.


           E-Mail Generation - Being Enrolled by Others

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when Training                   Employee enrolled in the session        Indicates that you have been
            Coordinator (provided "yes" to e-         and their supervisors (if not           enrolled in a course
            mail was checked) or Supervisor           enrolled by the supervisor)
            enrolls you in a course
            Generated when TC puts you on a           Employee put on the wait list and       Indicates that you have been put on
            course wait list and selects the option   their supervisors                       the course wait list
            to send e-mail to the employees who
            were put on the wait list

Employee Manual V1, 11/2/01                                                                                                    Page 39
           How to View & Correct Your History

           Selecting the “History” option from the Virtual Registrar menu displays your training and education history that exists in
           the UTC Learning Portal. Note that experiences taken before the existence of the Virtual Registrar will not appear
           (unless the training data is loaded in by a Business Unit) and that any experience not registered for in the UTC Learning
           Portal (i.e. registered for with paper forms or some outside process) will not appear either. The history can be segmented
           by selecting a different option in the "View" drop down menu. Choices include: Employee Scholar Program,
           Seminar/Conference, Catalog Courses/Items, Stock, Curriculum, and Fee History. Also, if you took and completed a
           web-based course, you can click the "w" icon in your history to launch and review the course for up to one year after
           your enrollment date (when your supervisor approved the course).

           To view your history:
           1. Log-on to the Virtual Registrar.

           2.   Click the History button from the sub menu.

           3.   Change the selection in the View drop down to see different categories of your training history.

           4.   If you see something that needs to be corrected, contact your Training Coordinator. If you do not know who this is,
                contact the UTC Learning Portal Help Desk at (866) 828-7420 who can connect you with your Business Unit
                Training Administrator.




Employee Manual V1, 11/2/01                                                                                                 Page 40
           Employee Scholar Program Menu Overview

           Selecting the Employee Scholar Program from the Home Page will display all of the forms and policies that pertain to
           applying for Employee Scholar course payment, Stock Awards and payment for an external seminar/conference (via the
           UTC Common Training form). Note: that form processing is done by the third party administrator.




           1.   If you have not already logged on, you will be prompted to when you select a form. You can then complete the
                remaining sections and submit the form (by clicking the “submit” button). (If you see an error in the data that is pre-
                filling your form you will need to contact your Human Resource Representative if your Business Unit uses
                Employee Self-Service. Note: that you will not see any changes made by Human Resources until the day after the
                change was made.)




Employee Manual V1, 11/2/01                                                                                                  Page 41
           Your supervisor (and Human Resources for Stock Award forms) is then notified that he/she has a form to approve. Your
           supervisor can approve the form on-line (and must complete the required course taxability analysis for ESP forms) and it
           then gets routed to the third party administrator for processing. (If applying for an external seminar or conference,
           you would also print the approval e-mail that you receive and send this with any vendor registration forms to the third party
           administrator. If applying for an ESP course, you would also print the approved ESP form for the school so they know to party
            bill third administrator for the course cost.) Note: that if you do not see your application in an "approved" status within a
            few days,ask your supervisor in person about its status. Your supervisor will be able to log-on to the UTC Learning Portal
            directly and approve your form, even if she/he deleted the e-mail pertaining to the form.




Employee Manual V1, 11/2/01                                                                                               Page 42
           You can track the form’s status in your Enrollments Queue inside the Virtual Registrar.




Employee Manual V1, 11/2/01                                                                          Page 43
           How to Apply for an Employee Scholar Program Course
           Process Summary - ESP Application

           1. Click on the Employee Scholar Program/Training link from the home page
           Select the Domestic ESP Application. If you haven’t already logged on you will be prompted
           to do so.

           2. Complete Electronic Application
           Complete the on-line Employee Scholar Program (ESP) application. After you submit the on-
           line application, the ESP course(s) you applied for will show in your Virtual Registrar
           Enrollments queue as being in an “application” status.

           3. Your Supervisor Approves Application On-Line
           Your Supervisor receives an e-mail asking for an approval in the Virtual Registrar. Your
           Supervisor completes the ESP taxability analysis and approves the application on-line in his/her
           Staff-Approval queue. The ESP course(s) now show as “enrolled” in your Virtual Registrar
           Enrollments queue and you receive an e-mail with this information.

           3A. Register with the School
           If you have not yet registered with the school for the course you should do so now; this is your
           responsibility. Print the approved form from your Enrollments queue and give this to the
           school so they know they must bill the third party administrator for the course.

           4. Third Party Administrator Receives Application On-Line
           The application is now routed on-line to the third party administrator for processing.

           5. Third Party Administrator Processes Application
           Third Party Administrator processes your ESP application and makes payment to the school.

           6. Attend and Submit Grade to Third Party Administrator
           Attend the course. To avoid being charged for the course, submit your grade to the
           third party administrator once you have finished it (via physical mail).

           7. Third Party Administrator Feeds Virtual Registrar Your Course Status
           Third party administrator receives your grade and sends a “feed” back to the Virtual Registrar.
            update your Education and Training History. A course complete record, that includes
           your grade, will now appear in your Virtual Registrar History. You also receive an e-mail.




Employee Manual V1, 11/2/01                                                                                   Page 44
           E-Mail Generation - ESP Application

            When Generated                           Who Receives E-Mail                 Contents of E-Mail
            Generated when employee completes        Supervisor                          Indicates that an ESP form has
            an ESP form                                                                  been submitted and requires
                                                                                         approval
             Generated when Supervisor approves Employee                                 Indicates the status of the
             an ESP form                                                                 submitted ESP form
            Generated when administrator sends     Employee                             Contains the ESP course details
            my final grade, cost and attendance                                         sent by third party administrator
            status back to the UTC Learning Portal                                      into the UTC Learning Portal.

           Step by Step - Applying for an Employee Scholar Program Course
           NOTE: The on-line application should be used by Domestic employees ONLY.

           1.   Log-on to the UTC Learning Portal by clicking the Log-on or Virtual Registrar button from the main menu and then
                click the Employee Scholar Program button from the sub menu. Select Domestic ESP Application from the View
                drop down on the screen.




                or click the Employee Scholar Program/Training link under the Quick Links section on the home page (this will
                launch the ESP form directly after the log-on process).




Employee Manual V1, 11/2/01                                                                                                 Page 45
           2.   The Employee Scholar Form will now appear pre-filled with all of the information from your profile. Remember
                that if you see an error in the data that is pre-filling your form you will need to contact your Human Resource
                Representative if your Business Unit uses Employee Self-Service. (Note: that you will not see any changes made by
                Human Resources until the day after the change was made.)




Employee Manual V1, 11/2/01                                                                                             Page 46
           3.   Scroll down the form and enter a Chargeback number, program and course information. If you need a school or
                campus branch that is not located in the drop downs, contact your Employee Scholar Representative or Business
                Unit Training Administrator. If you are taking more than two courses or courses at different colleges, you will need
                to complete more than one ESP form. Note that the taxability section is not available for your edits; this will be
                completed by your supervisor when he/she reviews your ESP form for approval.




Employee Manual V1, 11/2/01                                                                                                Page 47
           4.   After you have read section 4 of the form, click the "submit" button at the bottom.




           5.   An e-mail requesting approval of the form is sent to your supervisor. Your supervisor will review and approve the
                form. You will receive an e-mail indicating that the form has been approved at the same time that information about
                the form is sent to the third party administrator for processing.

           6.   You must print a copy of the approved on-line form and give this to the school. To do this you must be logged-on.
                Click the Virtual Registrar menu button and then the Enrollments button. Scroll down to the Employee Scholar
                Program section or choose this from the "View" drop down menu. Click "more info" by the course name to launch
                the form. Click the print button near the bottom of the form. Note that you are still responsible for completing the
                school's registration process.

           7.   You now attend the course.

           8.   Please note that you are responsible for submitting a copy of your grade to the third party administrator
                 at the conclusion of the course. Failure to do so will result in your being billed for the cost of the
                course.

           9.   After the third party administrator receives your grade, they will submit this information back into the UTC Learning Portal an
                History; you will receive an e-mail with these details.

           NOTE: Detailed instructions on this process are also found at the bottom of the on-line Employee Scholar Application.




Employee Manual V1, 11/2/01                                                                                                 Page 48
           How to Apply for a Seminar or Conference
           Process Summary - UTC Common Training Application for Seminar/Conference

           1. Click on the Employee Scholar Program/Training link from the home page
           Select the Domestic Training Application. If you haven’t already logged on you will be
           prompted to do so.

           2. Complete Electronic Application
           Complete the on-line UTC Training Application. After you submit the on-line application,
           the seminar/conference shows in your Virtual Registrar Enrollments queue in an
           “application” status.

           3. Your Supervisor Approves Application On-Line
           Your Supervisor receives an e-mail asking for an approval in the Virtual Registrar. Your
           Supervisor approves (or denies) the application on-line in his/her Staff-Approval queue.
           The application now shows as “enrolled” in your Virtual Registrar Enrollments queue and
           you receive an e-mail with this information.

           4. Register with the Vendor
           If you have not done so already, register with the vendor who is offering the
           seminar/conference; this is your responsibility.

           5. Physically Mail the Approved Application & Vendor Information                            r
           Print the approved application and physically mail or fax it along with any vendor
           registration form(s) to the third party administrator. (The third party administrator
           will match the paper forms with the electronic feed of the form.)

           5. Third Party Administrator Processes Application
           The third party administrator processes your UTC Training Application and makes
           payment to the vendor.

           6. Third Party Administrator Feeds Virtual Registrar Cost Information
           The third party administrator sends a “feed” back to the Virtual Registrar to update your
           Education and Training. History with the seminar/conference cost. The seminar/conference
            request now shows as “enrolled” in your Virtual Registrar Enrollments queue; you also
           receive an e-mail with this information.

           7. After You Attend, Update Your History
           Attend the seminar/conference. Update your attendance status in the Virtual Registrar
           Enrollments queue. You will receive an e-mail reminding you to do this. Your Virtual
           Registrar's History is now updated with your seminar/conference information.




Employee Manual V1, 11/2/01                                                                                Page 49
           E-Mail Generation - UTC Common Training Application for Seminar/Conference

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when employee completes         Supervisor                              Indicates that a UTC Common
            a UTC Common Training                                                             Training Application has been
            Application                                                                       submitted and requires approval
            Generated when Supervisor approves        Employee                                Indicates the status of the
            or denies a UTC Common Training                                                   submitted UTC Common Training
            form                                                                              Application
            Generated when the third party            Employee                                Contains the cost details sent by
            administraotr sends cost information                                              administrator into the Learning Portal
            back to the UTC Learning Portal.

           Step by Step - Applying for a Seminar or Conference
           Note: Any credit bearing, degree course requires the use of the Employee Scholar Program application. Courses that are not
           credit bearing and not related to any degree require the use of the UTC Training form. This form is used to request payment to
           the individual, non-UTC vendor who is sponsoring the conference or seminar.

           1.   Log-on by clicking the Log-on or Virtual Registrar buttons from the main menu and then click the Employee
                Scholar Program button from the sub menu. Select Domestic Training Application from the View drop down.




                or click the Employee Scholar Program/Training link under the Quick Links section on the home page (this will
                launch the form directly after the log-on process).




Employee Manual V1, 11/2/01                                                                                                     Page 50
           2.   The UTC Training Form will now appear pre-filled with all of the information from your profile. Remember that if
                you see an error in the data that is pre-filling your form you will need to contact your Human Resource
                Representative if your Business Unit uses Employee Self-Service. (Note that you will not see any changes made by
                Human Resources until the day after the change was made.)




Employee Manual V1, 11/2/01                                                                                             Page 51
           3.   Scroll down the form and enter the seminar/conference information. Click "submit" when finished.




Employee Manual V1, 11/2/01                                                                                        Page 52
           4.   An e-mail requesting approval of the form is sent to your supervisor. Your supervisor will review and approve the
                form. You will receive an e-mail indicating that the form has been approved.

                You must now register with the vendor for the conference if you haven't already done so.

           5.   You must now print a copy of the approved on-line form and mail or fax this, along with the Vendor's registration
                forms for the seminar or conference, to the third party administrator. To print the form, you must be logged-on.
                Click the Virtual Registrar menu button and then the Enrollments button. Scroll down to the Seminar/Conferences
                section or choose this from the View drop down menu. Click "more info" by the seminar/conference name to
                launch the form. Click the print button near the bottom of the form.

           6.   You now attend the seminar or conference.

           7.   You are responsible for returning to the UTC Learning Portal to indicate your attendance status after the
                seminar/conference is complete. Access your Enrollments queue in your Virtual Registrar to do this and click the
                "Update Seminar History" link. (Your seminar/conference information will not move to your History until you
                do this.)




                NOTE: Detailed instructions on this process are also found at the bottom of the on-line UTC Training Application.




Employee Manual V1, 11/2/01                                                                                               Page 53
           How to Apply for a Stock Award

           Process Summary - Stock Award Application

           1. Click on the Employee Scholar Program/Training link from the home page
           Select the Domestic Stock Award Application. If you haven’t already logged on you will be
           prompted to do so.

           2. Complete Electronic Application
           Complete the on-line Stock Award Application. After you submit the on-line application,
           the stock request shows in your Virtual Registrar Enrollments queue in an “application”
           status.

           3. Your Supervisor and HR Representative Approve Application On-Line
           Your Supervisor gets an e-mail asking for an approval. Your Supervisor reviews your proof
           of degree and then approves the application on-line. Your HR Representative then receives
           an e-mail and approves your application on-line. The Stock Award Application status now
           shows as “approved” in your Virtual Registrar Enrollments queue and you receive an e-mail
           with this information.

           4. Third Party Administrator Receives Application On-Line
           The application is now routed on-line to the third party administrator for processing.

           5. Third Party Administrator Processes Application
           The third party administrator coordinates the processing of your Stock Award
           Application with the Corporate Secretary's Office. Note that if you choose "Option 1 - Pay
           By Check" that it is your responsibility to send a check to your Business Unit's payroll
           department for the appropriate amount.

           6. You Receive the Stock
           Your stock award will be presented to you through your Business Unit's internal process.


           7. Third Party Administrator Feeds Virtual Registrar Your Stock Award Information
           Third party administrators sends a “feed” back to the Virtual Registrar to update your
           Education and Training History. A stock award record will now appear in your Virtual
           Registrar History; you also receive an e-mail with this information.




Employee Manual V1, 11/2/01                                                                             Page 54
           E-Mail Generation - Stock Award Application

            When Generated                          Who Receives E-Mail                  Contents of E-Mail
            Generated when employee completes       Supervisor and Human Resources       Indicates that a Stock Application
            a Stock Award Application                                                    has been submitted and requires
                                                                                         approval
             Generated when Supervisor and HR       Employee                             Indicates the approved status of the
             have approved Stock Award                                                   submitted Stock Application
             Application
            Generated when third party              Employee                            Contains the stock details sent by
            administrators enters stock                                                 third party administrator into the
            information back to the Learning Portal

           Step by Step - Applying for a Stock Award

           NOTE: The on-line application should be used by Domestic employees only. International employees should use
           the common International Graduation Award Application.

           1.   Log-on by clicking the Log-on or Virtual Registrar buttons from the main menu and then click the Employee
                Scholar Program button from the sub menu. Select Domestic Stock Award Application from the View drop down
                on the screen.




           2.   The Stock Award Form will now appear pre-filled with all of the information from your profile. Remember that if
                you see an error in the data that is pre-filling your form you will need to contact your Human Resource
                Representative if your Business Unit uses Employee Self-Service. (Note that you will not see any changes made by
                Human Resources until the day after the change was made.)




Employee Manual V1, 11/2/01                                                                                               Page 55
           3.   Scroll down the form and enter your degree information and fill out your desired tax payment option. Click
                "submit" when finished.




           4.   An e-mail requesting approval of the form is sent to your supervisor. Your supervisor will review and approve the
                form. Then your Business Unit Human Resources Representative receives an e-mail to approve your form. Once
                both individuals have approved the form, you will receive an e-mail indicating that the form has been approved.



Employee Manual V1, 11/2/01                                                                                                  Page 56
           5.   After approvals have been granted, the third party administrators coordinates the processing of your stock award
                with the Corporate Secretary's Office.

           6.   You will be awarded your stock according to your Business Unit's process and will receive an e-mail when the
                third party administrators sends the final award data back to the UTC Learning Portal.




Employee Manual V1, 11/2/01                                                                                                Page 57
           Working with Staff in the Virtual Registrar

           Overview – Supervisor Interface
           Supervisors, and their delegates, will have a “staff” pick from the Virtual Registrar menu. When a supervisor, or their
           delegate, logs into the Virtual Registrar, the system will default to the “staff” view to display any staff training requests
           waiting for approval via the “Approve Training” menu option. In addition to “Approve Training”, supervisors and their
           delegates have the ability to “Make/Revoke/Review Delegates”, “View My Staff", "Approve Stock Award" and “Enroll
           Staff” in training. The following section reviews, at a high level, the functionality behind these menu options.


           Supervisor Interface – How to Approve Training

           E-Mail Generation - Training Approval

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when Supervisor approves        Employee                                Indicates that the request has been
            or denies any training request                                                    approved or denied

           Step by Step - Training Approval

           1.   Upon logging into the Virtual Registrar, supervisors will be presented with their “Approval Queue.” The “Approval
                Queue” displays all training and education requests that are awaiting approval. This screen can also be requested
                under the “Staff” menu and “Approve Training” Task drop down selection.

           2.   To approve or deny a training or education request, a supervisor clicks in the appropriate check box in the “Action”
                column and then presses the “Submit” button. A supervisor may take action on one or more courses at a time, or
                can choose to leave the “Action” at its ‘Take No Action” default. The enrollment request will remain and reappear
                in the supervisor’s Approval Queue until either an “Approve” or “Deny” action is taken. NOTE: If this is an ESP
                enrollment request, the supervisor will also need to review the ESP form, discuss the course taxability with the
                employee and identify the taxability status of the course on-line; to assist with this, the system automatically
                prompts a review of the form. Also, no "Deny" options exist for ESP forms as per the program eligibility rules.

           3.   From this screen, a supervisor may also view an employee's other current enrollments (that have already been
                approved) and history by clicking the corresponding link under the employee’s name.




Employee Manual V1, 11/2/01                                                                                                     Page 58
           Supervisor Interface – How to Make, Revoke & View Delegates

           Step by Step - Working with Delegates

           1.    Selecting “Grant/Revoke/View Delegates” from the Task drop down that appears under the “Staff" menu, will
                 display the supervisor’s immediate staff with their delegate status and any additional employees to whom the
                 supervisor has delegated. Delegate status is indicated by a check in the ‘Delegate” check box by the employee’s
                 name.




           2.   A supervisor may delegate the ability to work with his/her staff in the Virtual Registrar to any employee who is in
                the Employee Self-Service (ADP/CSS HRIZON HR/Payroll) System. To do so, the supervisor must use the “Find
                an associate” search functionality and type in a portion of the employee’s last name and then click the “go” button.

           3.   The system will return all employees who meet the search criteria. The supervisor would click in the check box next
                to their desired delegate’s name and click the “submit” button.




Employee Manual V1, 11/2/01                                                                                                 Page 59
           4.   After pressing submit, the application will display the employee as a delegate along with the supervisor’s other staff.




           5.   To revoke a delegate, the supervisor must deselect the “Delegate” check box.




Employee Manual V1, 11/2/01                                                                                                   Page 60
           Supervisor Interface - How to View Staff

           Step by Step - Viewing Staff

           A supervisor can select the “View My Staff” option from the Task drop down menu in the Staff menu area. Once this is
           selected, a summary screen of the supervisor’s staff appears. The supervisor can click any of the links that appear to
           view more detail or take an action on that employee’s behalf.

           The supervisor also has the ability to search for a single associate on his or her staff my using the “Find an associate”
           functionality in the right hand column. To use this, the supervisor types in all or a portion of the associate’s last name
           and clicks the “Go” button.




Employee Manual V1, 11/2/01                                                                                                    Page 61
           Supervisor Interface – How to Enroll All Staff

           E-Mail Generation - Enrolling all Staff

            When Generated                            Who Receives E-Mail                     Contents of E-Mail
            Generated when Supervisor enrolls         Employee                                Indicates that they have been
            an employee in a training class                                                   enrolled in a training class


           Step by Step - Enrolling all Staff

           1.   A supervisor can enroll his or her staff in a non-web based training course by selecting the “Enroll All Staff” from
                the staff menu drop down box. (Supervisors can't enroll staff in a web-based course because a web-based course
                requires that an employee create a personal, private web-based Internet password.)

           2.   The supervisor must then enter in some search criteria and click “search” to locate the courses that meet the
                identified criteria.




           3.   The supervisor then selects the desired course from the list returned by the search by clicking “Register.”

           4.   The “register” button will return a list of sessions to choose from if this is an instructor led course. The supervisor
                then must select a session for his/her employees to attend and click “submit.”

           5.   The next screen requires the supervisor to enter a charge number that will be used for all of the employees being
                registered. The supervisor can select a charge number that she/he has entered previously or enter a new charge
                number and click “submit.”




Employee Manual V1, 11/2/01                                                                                                     Page 62
           6.   The system will now display a list of the supervisor’s immediate staff. To deselect any one staff member, the
                supervisor must deselect the check box by his or her name and this employee will not be enrolled in the training.
                Once the list of enrollees is confirmed, the supervisor clicks “submit.” All employees on the list will receive an e-
                mail indicating that they have been enrolled in this session by their supervisor.




           Future Enhancements to the UTC Learning Portal
           The UTC Learning Portal will continue to grow and be refined to meet the needs of all individuals across UTC. In the
           near future, look for the addition of the ability to enroll in UTC curriculums via the UTC Learning Portal. These and
           other capabilities that will be added will continue to help us capitalize on the exciting capabilities educational
           technologies offer us. Good luck with your UTC Learning Portal use and do no hesitate to call the UTC Learning Portal
           Help Desk at (866) 828-7420 should you have any further questions on its use.




Employee Manual V1, 11/2/01                                                                                                   Page 63

								
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