Villanova University Six Signam Certificate Programs Online

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					                              The Nation’s Leading Universities Online




    Villanova University
  Professional Education
Certificate Programs Online
         2009 - 2010                         Six Sigma
                                       Certificate Programs Online




    www.VillanovaU.com                                               800-571-4938
VILLaNOVa UNIVErSITy                           Develop the Skills to Improve Quality and
                                               Profitability – 100% Online!
Villanova University, a coeducational
Roman Catholic institution founded in
1842 by the priests and brothers of
the Order of St. Augustine, welcomes           Discover the Six Sigma techniques that have helped organizations of all types operate more
students of all faiths. The university         efficiently, reduce waste and improve their bottom line. Six Sigma is an overall enterprise
consists of five colleges: The College         improvement methodology structured to reduce product or service failure rates to near
of Liberal Arts and Sciences, The              perfection. Utilizing a disciplined, data-driven approach, Six Sigma practitioners use data to
School of Business, The College of             monitor, control, and improve operational performance by eliminating and preventing defects
Engineering, The College of Nursing            in products and associated processes, including management, service delivery, design,
and The School of Law. It is the oldest        production and customer satisfaction.
and largest Catholic university in
the commonwealth of Pennsylvania.              With Villanova’s Master Certificates in Six Sigma you can conveniently earn the skills and
U.S. News & World Report has                   credentials to become a sought-after professional in any department or industry. Villanova has
ranked Villanova #1 among the Best             specially designed four Six Sigma programs – three that demonstrate how the methodology
Universities – Master’s category in the        can be applied in healthcare, financial services and information technology settings, plus
northern region for nearly two decades.        a general program with examples and case studies from a number of other industries. Each
                                               master certificate program features a panel of seasoned experts who guide you through a
Villanova offers a variety of online           specialized Green Belt course as well as Lean Six Sigma and Lean Black Belt courses. With
certificate programs in today’s most           Villanova’s Advanced Master Certificate in Lean Six Sigma, you can gain the skills to become
in-demand disciplines: Project                 a Lean Master Black Belt and maximize success throughout your organization.
Management, Six Sigma and Lean,
Contract Management, IS Security,              Villanova’s unique online programs reveal the unprecedented results of Six Sigma
Business Analysis, Software Testing,           implementation by organizations of all sizes. General Electric, one of the most successful
Human Resources, ROI Methodology,              companies using Six Sigma, has estimated benefits on the order of $10 billion during the
Leadership, and Finance and                    first five years of implementation. In the financial services industry, Bank of America credits
Accounting for the Non-Financial               Six Sigma with $2 billion in revenue gains and cost savings since 2001. And numerous
Manager. The university recently               healthcare facilities throughout the United States have documented millions of dollars in
introduced its first online graduate           annual savings directly attributed to Six Sigma.
program – the Master of Science in
Human Resource Development.
                                               LEarN FrOM THE wOrLD LEaDEr IN SIx SIgMa EDUCaTION ONLINE!
                                               Villanova University is widely recognized as the expert in Six Sigma education, with thousands
Hurry! Monthly                                 of online enrollments that include professionals from numerous Fortune 500 companies. Each

Classes Fill Quickly.                          Six Sigma course is taught by Villanova University’s superior online faculty, which includes
                                               best-selling Six Sigma author and consultant George Eckes, financial services expert Adam
Î   800-571-4938                               Bowden, information technology veteran Don Ainsworth and healthcare executive Susan
Î   Intl. +1 813-612-4296                      McGann.
Î   VillanovaU.com

                                                       “Six Sigma is a management philosophy that has transformed
                                                        organizations, helping them become more effective and efficient.”
                                                        George Eckes, Villanova Online Faculty Member,
                                                        Former GE Consultant and Best-Selling Author




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DISTINgUISH yOUrSELF wITH grEEN bELT, LEaN SENSEI, LEaN bLaCk bELT aND                                      ExPErIENCE aN UNMaTCHED
LEaN MaSTEr bLaCk bELT CErTIFICaTIONS ONLINE FrOM VILLaNOVa UNIVErSITy!                                     ONLINE CLaSSrOOM
Now you can earn industry-recognized certifications through the worldwide leader in Six                     Our online classroom is second to
Sigma online education – Villanova University! You’ll enjoy instant recognition, credibility and            none! It’s dynamic, interactive and
respect for your new credentials, which are the only Six Sigma certifications offered online.               multimedia-driven. Instant messaging
Plus you’ll get immediate pass/fail results after the exam.                                                 and shared virtual whiteboards allow
                                                                                                            you to interact with classmates and
Earning your Green Belt, Lean Sensei, Lean Black Belt and Lean Master Black Belt                            faculty in real time. And two-way voice
certifications validates your commitment to quality, increases your earning potential, and                  over IP is a great personal touch for
gives you a competitive advantage in the workplace. No other credential does a better job of                students who prefer to communicate
ensuring employers that your contributions will significantly impact the bottom line. According             via voice to ask questions or discuss
to the Six Sigma Academy, professionals with Black Belt certification save companies                        weekly assignments.
approximately $230,000 per project and can complete four to six projects per year. That’s
more than $1 million in annual savings per Black Belt!                                                      Communicating with professors
                                                                                                            during virtual office hours and viewing
Certification from Villanova University will also help you:                                                 leading industry experts via streaming
•	 Earn prestige and recognition from colleagues                                                            video make learning faster than in the
•	 Become part of a community of certified professionals                                                    traditional classroom setting. You’ll do
•	 Gain greater confidence                                                                                  everything online in your own time, so
•	 Be entrusted with greater responsibility                                                                 you can work full time while continuing
                                                                                                            your education.
Become a Six Sigma Expert – Earn a Master Certificate!
Enterprises rely on highly trained performance improvement leaders to help them align Six                   UNParaLLELED FEaTUrES
Sigma and Lean with an organization’s goals to create positive change, and to apply Six                     •	 Virtual classroom provides two-way
Sigma and Lean across all aspects of the business, including human resources, financial,                       voice over IP with instant messaging
legal, customer relations, information technology, operations, engineering and the supply                      and shared whiteboard features
chain. Villanova University’s online master certificates help you gain the critical Six Sigma               •	 Professor-led classes through online
skills needed to lead remarkable improvements in any industry.                                                 streaming video
                                                                                                            •	 Lectures also available on CD-ROM
Take three Six Sigma courses and earn a Master Certificate in Six Sigma, a Master Certificate                  and as downloadable MP3 files
in Six Sigma – Healthcare, a Master Certificate in Six Sigma – Financial Services, or a Master              •	 Chat rooms and message boards
Certificate in Six Sigma – Information Technology. Each program features Lean Six Sigma and                    for rich, real-time interaction with
Black Belt courses, plus a specialized Green Belt course with industry-specific examples and                   professors and students alike
case studies. Earning a master certificate demonstrates thorough Six Sigma knowledge and                    •	 Ability to study anytime, anywhere
understanding, as well as a solid commitment to continuing education.                                       •	 No required login times –
                                                                                                               24/7 access
Take Your Career Higher With an Advanced Master Certificate in Lean Six Sigma!                              •	 Multimedia access – not a
Build upon the expertise you’ve developed as a Black Belt and earn prestigious, career-                        book-in-a-box, go-it-alone program
building Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency across
your entire operation, leading other Black Belts with your superior knowledge and skills. You’ll
achieve all this and more by completing Villanova’s Advanced Master Certificate in Lean Six
                                                                                                            Hurry! Monthly
Sigma.                                                                                                      Classes Fill Quickly.
                                                                                                            Î   800-571-4938
                                                                                                            Î   Intl. +1 813-612-4296
                                                                                                            Î   VillanovaU.com




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MaSTEr SIx SIgMa aND TakE CHargE OF yOUr FUTUrE!
Nothing helps you stand out in the business crowd like the unique ability to reduce money-draining waste and inefficiency. But to tackle it,
you must first identify it. That’s where the data-driven methodology of Villanova’s online Six Sigma master certificate program can help.

                                                                         Combining the valuable techniques of Six Sigma and Lean into one
                                                                         comprehensive program, the online Master Certificate in Six Sigma
                                                                         helps professionals like you produce extraordinary results for your
                                                                         organization. Available as part of this master certificate program or
                                                                         as individual certificates, courses including Six Sigma Green Belt,
                                                                         Lean Six Sigma and Lean Six Sigma Black Belt empower you with
                                                                         valuable skills and credentials you can apply immediately on the job.


                                                                         Program Benefits
                                                                         •	 Use proven Six Sigma problem-solving methods and
                                                                            statistical tools
                                                                         •	 Discover processes for collecting and analyzing data
gET CErTIFIED!                                                           •	 Learn to lead and execute process-level improvement projects
                                                                         •	 Lower costs to provide products and services
Your master certificate prepares you for certification exams –           •	 Improve customer satisfaction
Green Belt, Lean Sensei and Lean Black Belt – offered by Villanova       •	 Increase productivity from fewer resources
University. Choose your path based on the following chart.               •	 Lead and coach quality improvement initiatives

                                         Green Belt Certificate
     Green Belt Certificate
                                            With Specialization
                                                                                  $104,083 – Average Salary of U.S.
                                                                                  Black Belts
                                    Î   Healthcare                                 iSixSigma Global Salary Survey
       General Emphasis             Î   Financial Service
                                    Î   Information Technology
                                                                         Who Should Register?
                                                                         Professionals at all levels will benefit by learning how to use the
                                                                         core concepts of Six Sigma to make better business decisions, and
                    Lean Six Sigma Certificate                           how to apply advanced tools and methodologies to solve critical
                                                                         business process problems.


                                                                                  “Not only did I learn a lot but I started a
               Lean Six Sigma Black Belt Certificate
                                                                                   job last week courtesy of this program.
                                                                                   I am the new production planner and
                                                                                   quality trainer for Service Wire Co. My
                                      MaSTEr CErTIFICaTE IN                        boss told me that the Villanova program
                                           SIx SIgMa                               is what really put me above the other
   MaSTEr CErTIFICaTE IN                   With Specialization                     candidates!”
        SIx SIgMa                   Î   Healthcare                                 Darrell Ashworth, Service Wire Co.,
                                    Î   Financial Services                         Huntington, West Virginia
                                    Î   Information Technology




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CHOOSE THE SPECIaLIzED SIx SIgMa MaSTEr CErTIFICaTE THaT’S rIgHT FOr yOU!
Villanova University does more than simply teach you the principles of Six Sigma. Our experts show you how to apply powerful practices
in your specific business environment. Whatever program you choose, you will quickly benefit from customized examples and case studies
carefully designed to maximize your success.


MaSTEr CErTIFICaTE IN SIx SIgMa – HEaLTHCarE                             Who Should Register?
Through specific healthcare examples and case studies, this master       Financial professionals at all levels will benefit by learning how
certificate program teaches you how the unique problems in the           to use the core concepts of Six Sigma to make better business
healthcare industry can be solved using Six Sigma techniques. This       decisions, and how to apply advanced tools and methodologies to
proven methodology eliminates non value-added steps and reduces          solve critical business process problems.
defects and variation, resulting in more efficient processes, better
patient care and a stronger bottom line. Learn how healthcare            MaSTEr CErTIFICaTE IN SIx SIgMa
organizations of all sizes – from small, rural clinics to large
metropolitan hospital systems – are using Six Sigma practices to
                                                                         – INFOrMaTION TECHNOLOgy
                                                                         With information technology impacting all industries, this master
improve every aspect of their business.
                                                                         certificate program is a great choice for technology professionals
                                                                         who want to maximize their corporate value by implementing
Additional Healthcare Benefits                                           Six Sigma strategies that measure attributes like network speed,
•	 Decrease patient mortality rates                                      network reliability and relevant business processes. Discover how
•	 Shorten the length of hospital stays                                  Six Sigma has evolved from an improvement framework for the
•	 Increase cost savings                                                 manufacturing sector to one that can be applied across all levels of
•	 Improve compliance requirements                                       an enterprise, including software and systems development.
•	 Increase throughput and generate incremental revenue
   opportunities
•	 Reduce the number of inpatient transfers
                                                                         Additional IT Benefits
                                                                         •	 Improve software quality
                                                                         •	 Lower cycle time
Who Should Register?                                                     •	 Reduce defects in products and services
From directors of nursing and floor supervisors to risk managers         •	 Increase customer satisfaction
and CEOs, all healthcare leaders interested in reducing waste and        •	 Improve systems reliability and performance
inefficiencies will benefit from this master certificate program.

                                                                         Who Should Register?
MaSTEr CErTIFICaTE IN SIx SIgMa – FINaNCIaL SErVICES                     This master certificate program equips software programmers,
This master certificate program is ideal for professionals in            developers and other technology professionals with the skills to
financial institutions who want to enhance risk management,              apply Six Sigma tools and methodologies to address key business
investment income and overall efficiencies using proven Six Sigma        process issues.
methodologies. You’ll learn how financial organizations like Bank
of America use Six Sigma to improve their operations areas, which
have traditionally been considered the best candidates for Six Sigma
implementation.


Additional Financial Services Benefits
•	 Lower costs by reducing transaction errors
•	 Improve the customer experience
•	 Grow revenue through efficiency and capacity enhancement
   techniques
•	 Develop future leaders
•	 Change the culture to make decisions based on facts and data




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bECOME THE MaSTEr aMONg bLaCk bELTS – EarN aN aDVaNCED MaSTEr CErTIFICaTE!
Once you’ve mastered Six Sigma and proven your ability to implement the methodology, expand your influence and organizational impact by
earning both an Advanced Master Certificate in Lean Six Sigma and Lean Master Black Belt certification. These in-demand credentials will
empower you with the skills and techniques to manage, mentor and inspire all Six Sigma Black Belts in your organization.


TakE 3 CLaSSES TO EarN yOUr PrESTIgIOUS CrEDENTIaL                      In addition to enabling Black Belts to achieve Lean Six Sigma
                                                                        Master Black Belt certification, this program examines business
Complete just one required course and two electives to earn your        processes from a holistic perspective, empowering you to implement
Advanced Master Certificate in Lean Six Sigma from Villanova.           Six Sigma strategies that will create a positive impact across your
                                                                        entire enterprise.
                          Lean Six Sigma
                                                                        Featuring the Lean Six Sigma Master Black Belt course, the
                                                                        comprehensive program helps you develop skills that are essential
                                                                        to advance your career as an in-house coach on Six Sigma. Earning
                                                                        your advanced master certificate and Lean Six Sigma Master Black
 Required Course:                                                       Belt certification demonstrates your expertise, proficiency and
 Î Lean Six Sigma Master Black Belt                                     superior knowledge, plus it boosts your professional value to any
                                                                        organization.


                                                                        Program Benefits
 Choose Two Electives:                                                  •	 Achieve Lean Master Black Belt certification
 Î Strategic Organizational Leadership                                  •	 Learn proven leadership and management skills
 Î Finance and Accounting for the Non-Financial Manager                 •	 Take a holistic approach to your company’s Lean Six Sigma
 Î Essentials of Project Management                                        efforts
 Î Project Management for IS/IT                                         •	 Gain knowledge of advanced statistical tools to optimize
 Î Maximizing Team Effectiveness                                           enterprise efficiency
 Î Maximizing IS/IT Team Effectiveness
 Î Essentials of Business Analysis
                                                                                 $134,779 – average salary of U.S.
 Î Essentials of Commercial Contract Management
 Î Essentials of Government Contract Management
                                                                                 Six Sigma Master Black Belts
 Î Mastering Business Skills                                                     iSixSigma Global Salary Survey
 Î Essentials of IS Security
 Î Essentials of Software Testing                                       Who Should Register?
                                                                        All individuals with Black Belt training who are looking to cement
                                                                        their leadership and Lean Six Sigma skills, and who wish to create
                                                                        a positive impact on their organization and their own careers. Those
                                                                        who need to meet re-certification requirements for Villanova’s Green
     aDVaNCED MaSTEr CErTIFICaTE IN LEaN SIx SIgMa                      Belt, Lean Sensei or Lean Black Belt certifications should also
       aND LEaN MaSTEr bLaCk bELT CErTIFICaTION                         register.




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bEgIN yOUr MaSTEr CErTIFICaTE PrOgraM                                                                      wHaT THE ExPErTS arE SayINg
by SELECTINg a SIx SIgMa COUrSE – NOw                                                                      “Six Sigma’s structured approach
                                                                                                           provides more than a checklist. It
wITH SPECIaLIzaTIONS!                                                                                      shows you what’s coming next, lets you
                                                                                                           look at data from different views, and
Six Sigma Green Belt                                                                                       gives you a big picture of your practices
Six Sigma Green Belt – Healthcare                                                                          for making decisions.”
                                                                                                           – Lynn Penn, Director of Quality
Six Sigma Green Belt – Financial Services                                                                  Systems and Process Management
Six Sigma Green Belt – Information Technology                                                              Lockheed Martin
Featuring specialized content for professionals in key business settings, these four courses
are for individuals with little or no prior experience with Six Sigma methodologies. They’re an            “By implementing Six Sigma practices,
ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make                 we showed that a quality improvement
better business decisions. Each course is taught by Villanova University’s superior online                 project can lead to many benefits, not
faculty, which includes seasoned experts in a variety of industries. In addition to the topics             only patients in decreased mortality,
listed below, each course spotlights case studies and examples from healthcare, financial                  but also to physicians and nurses by
services, information technology and other fields. Managers responsible for top line growth                making it easier for them to provide the
will gain skills to implement cost reductions and improved organizational capability and                   best evidence-based, guideline-directed
capacity. There are no prerequisites.                                                                      care possible, and to the hospital itself
                                                                                                           with decreased lengths of stay and
What You’ll Learn:                                                                                         decreased costs.”
•	 The Origins and History of Six Sigma           •	 Process Capability FMEA                               – Karen Gamerdinger, RN, MSN
•	 DMAIC Methodology Overview                     •	 Design of Experiments                                 Mercy Medical Center
•	 Data Collection Plans                          •	 Prioritization Matrix                                 Des Moines, IA
•	 The Project Scope of a Team                    •	 Affinity Diagram
•	 Determining Customer Requirements              •	 Activity Network Diagram                              “The goal is not only to give the
•	 Process Mapping and SIPOC                      •	 Process Decision Program Chart                        company’s future business leaders Six
•	 Calculating the Baseline Sigma                 •	 Interrelationship Diagram                             Sigma expertise, but also to ensure
•	 Types of Data                                  •	 Tree Diagram                                          the Six Sigma program develops better
•	 Root Cause Analysis                            •	 Matrix Diagram                                        business leaders.”
•	 Hypothesis Testing                             •	 Failure Modes & Effects Analysis                      – Patricia Collins, Senior Deployment
•	 Measures of Central Tendency                   •	 Determining Project Solutions                         Champion
•	 Measures of Dispersion                         •	 House of Quality                                      Merrill Lynch’s Enterprise-wide Six
•	 Control Charts (X-bar & R, XmR)                •	 Team Dynamics Diagram                                 Sigma Program
•	 Attribute Charts

                                                                                                           Hurry! Monthly
                                                                                                           Classes Fill Quickly.
                                                                                                           Î   800-571-4938
                                                                                                           Î   Intl. +1 813-612-4296
                                                                                                           Î   VillanovaU.com




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COMPLETE THE PrOgraM wITH THESE rEQUIrED COUrSES

Lean Six Sigma                                                            Lean Six Sigma Black Belt
This eight-week certificate course helps managers and professionals       This 16-week certificate course is designed for experienced Six
gain valuable skills that can be used immediately to analyze              Sigma practitioners with Green Belt training or equivalent work
performance. Lean is a vital part of today’s business environment.        experience.Students will learn to lead quality projects, coaching and
The dimension of Lean Six Sigma attacks inefficiencies – wastes           mentoring Green Belts on their Six Sigma projects and executing Six
caused by defects, non value-added flow of information or                 Sigma techniques and strategies at the Black Belt level.
materials, data storage, stacks of inventory, overproduction, and
extra processing. Lean Six Sigma techniques help professionals lead       What You’ll Learn:
successfully in both service and manufacturing industries. There are      •	 Needs vs. Requirements
no prerequisites.                                                         •	 Criteria for Collecting Data
                                                                          •	 Data Collection Plan
What You’ll Learn:                                                        •	 Determining Baseline Sigma
•	 The Project Charter                                                    •	 Sub-Process Mapping
•	 Lean is Not Only for Manufacturing                                     •	 Histograms
•	 Value Add and Waste                                                    •	 Chi Square
•	 Waste Walks                                                            •	 Barriers to Lean Implementation
•	 Spaghetti Diagrams                                                     •	 Reliability and Design for Six Sigma
•	 Project Management                                                     •	 Taguchi Design
•	 Projects – Initiation, Planning, Execution, Controlling, Closing       •	 QxA=E
•	 Visualizing and Improving the Process                                  •	 Control Charts
•	 Value Stream Mapping                                                   •	 Moving Average and S Chart
•	 Kaizen Events                                                          •	 Evaluating the Measurement Systems
•	 5-S                                                                    •	 Change Agent
•	 Lean Accounting                                                        •	 Top 10 Questions Regarding Six Sigma
•	 Theory of Constraints                                                  •	 Benchmarking
•	 Barriers to Implementation                                             •	 Financial Measures
•	 Lean Projects                                                          •	 Scales and Probability
•	 Lean Tools                                                             •	 Normal Distribution
•	 Planning and Deployment for Lean Implementation                        •	 Normal Probability Plot
•	 Quality Function Deployment                                            •	 Total Productive Maintenance
•	 SMED                                                                   •	 Lean Six Sigma in Supply Chain Management
•	 Cellular Flow                                                          •	 DFSS Plus DMADOV
•	 Pull Systems                                                           •	 Porter’s Five Forces
•	 POKA-YOKE                                                              •	 Theory of Inventive Problem Solving
•	 Organization Assessment                                                •	 Pugh Analysis
•	 TRIZ                                                                   •	 Multi-Vari Study
•	 Prominent Figures of Lean                                              •	 Implementation
•	 Hoshin Planning                                                        •	 Risk Analysis
•	 Total Productive Maintenance                                           •	 Measurement Systems in the Enterprise
•	 DMAIC Methodology Overview                                             •	 Process Control for Non-Normal Data
•	 Determining Customers and Their Needs                                  •	 Balanced Scorecards
•	 Process Mapping and SIPOC                                              •	 Cp, Cpk, Ppk
•	 7M Tools                                                               •	 Process Characterization
•	 International Diagrams                                                 •	 Critical Success Factors
•	 Quick Response Manufacturing                                           •	 Strategy of Six Sigma
•	 And More                                                               •	 And More




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bEgIN yOUr aDVaNCED MaSTEr CErTIFICaTE wITH THIS rEQUIrED COUrSE*
Lean Six Sigma Master Black Belt
This 12-week course – a foundational part of the Advanced Master Certificate in Lean Six Sigma program – will take you to the pinnacle of
Six Sigma expertise. Through case studies, a course project and expert instruction, you will master the skills needed to motivate, manage and
mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change
and implement an enterprise-wide approach to Lean Six Sigma.

What You’ll Learn:                                                       •	 Mann-Whitney Test
Leadership                                                               •	 Mood’s Median Test
•	 Calculating the Cost of Poor Quality
•	 Project Identification and Prioritization                             Design of Experiments
•	 Change Management Leadership Skills                                   •	 Design of Experiments Setup
•	 Organizational Structures for Deployment of Six Sigma                 •	 KPIV and KPOV
•	 Competitive Intelligence and Industry Benchmarks                      •	 Selecting the Optimal Design
•	 Transitioning Goals/Objectives Into Actionable Projects               •	 Design of Experiments Strategy
•	 Overcoming Organizational Resistance                                  •	 Screening Designs
                                                                         •	 Fold-Over Design
Design for Six Sigma                                                     •	 Response Surface Methods
•	 Pilot Testing New Products/Services                                   •	 Mixture Designs
•	 Advanced FMEA                                                         •	 Nested Designs and Difficult to Change Variables
•	 DFSS – Overview of DMADV and DMADOV                                   •	 Attribute Gage Study and Kappa Statistic
•	 DMADV – Define Phase                                                  •	 Sampling Strategies
•	 DMADV – Measure Phase                                                 •	 Use of Replication to Estimate Error
•	 DMADV – Analyze Phase                                                 •	 DOEs with Two or More Response Variables
•	 DMADV – Design Phase                                                  •	 Developing Optimal Project Metrics
•	 DMADV – Verify Phase
•	 Optimizing Process Efficiency                                         Minitab Application**
•	 Applied Value Stream Mapping                                          •	 Minitab Statistics
•	 Kaizen                                                                •	 Minitab Control Charts for Variables and Attributes
•	 Applied TRIZ                                                          •	 Minitab Quality Tools
•	 Advanced Identification of Capacity Constraints                       •	 Minitab Graphs
                                                                         •	 Minitab Project Application
Analyze
•	 Force Field Analysis                                                  Training, Coaching and Development
•	 Multivariate Control Charts                                           •	 Resource Allocation – Managing Black Belts
•	 GAP Analysis                                                          •	 Decision Making Solutions – Evaluating Alternatives
•	 Statistical Normality Tests                                           •	 Employee Empowerment and Motivation Techniques
•	 Control Charting Continuous Data                                      •	 Rewards and Recognition
•	 Advanced Interpretation of Control Charts
•	 Developing a Process Control Plan                                     Customers and Suppliers
                                                                         •	 House of Quality
Advanced Inferential Statistics                                          •	 Customer Retention and Loyalty
•	 Hypothesis Testing for Proportions                                    •	 Negotiation Techniques
•	 Multiple Regression                                                   •	 And More
•	 Review of Other Advanced Distributions
                                                                         * See chart on page 6 for electives
•	 Confidence Intervals and Point Interval Estimates                     ** Minitab software not required for course




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VILLaNOVa ONLINE FaCULTy aND PraCTICINg PrOFESSIONaLS
Villanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery.


Don Ainsworth, GEBB                                                      Ron Crabtree, CPIM, CIRM
Mr. Ainsworth is an associate at Booz Allen Hamilton, where              Mr. Crabtree is an internationally recognized expert in business
he provides consulting services related to business process              process improvement methodologies. He has 30 years of experience
reengineering, organizational change management and strategic            in a variety of business settings, from small privately held
planning. An expert in deploying Lean Six Sigma methodologies to         manufacturers to Fortune 100 corporations, and leading global
IT departments, he has mentored more than 75 Green Belts and             management consulting firms.
Black Belts.
                                                                         Patrick Davidson, MA, CSSBB
Gary Ball                                                                Mr. Davidson is the Value Stream Manager for PTM Corporation.
Mr. Ball is a Lean manufacturing training and implementation             A Certified Six Sigma Black Belt, Mr. Davidson earned a BS in
professional who developed his expertise in Lean methodologies           Mathematics from Xavier University and an MA in Educational
working with the Kaizen Institute of America. He has 10 years of         Leadership from Eastern Michigan University.
experience leading training sessions and facilitating kaizen events
for small and large manufacturing and service companies.                 George Eckes, BA, MS
                                                                         Mr. Eckes is Founder, President and Chief Executive Officer of
Adam Bowden, BA, BSc                                                     Colorado-based consulting group Eckes & Associates. His consulting
Mr. Bowden is President of Wizegy Consulting and Training. His           firm helped clients such as HP, Cisco and others save more than
10 years of Six Sigma deployment as a Master Black Belt, along           $50 million in the last year alone. He earned a BA in Psychology
with 20 years as a Lean Master, have involved a multitude of             from the University of Notre Dame before completing his Master of
corporations on several continents. He has a BSc in Mechanical           Science from Eastern Michigan University.
Engineering and Management from The Open University, UK.
                                                                         Douglas Evans, BSEE, MS
Wayne Brantley, MS Ed, PMP                                               Mr. Evans has been working in Six Sigma since 1994, when he
Mr. Brantley has taught and consulted project management around          was the lead Quality Engineer for the U.S. Air Force working with
the world to Fortune 500 companies. He has over 23 years of              Texas Instruments. He earned a BS in Electrical Engineering from
experience as a Project Manager for AF Technology Training and           University of Maryland in 1988 and an MS in Applied Statistics
Curriculum Development in the United States Air Force.                   from University of West Florida in 1997.


Jeffrey Capano, CSSBB                                                    Dan Feliciano, BA
Mr. Capano is the President and CEO of Capano & Associates               A Certified Six Sigma Black Belt, Mr. Feliciano has led strategic
Quality Management Systems Training and Coaching, where he               performance improvement initiatives yielding millions of dollars in
has coached process improvement methodologies worldwide to               benefits for organizations including GE Anti-Submarine Warfare
companies such as Bell Engineering, Hitachi, GM and Delphi.              Systems, Virginia Power and Aetna. He earned a BA in Production/
                                                                         Operations Management from Virginia Commonwealth University.
John Cipriani, PMP, MSA
Mr. Cipriani has consulted 25 years in the financial services and        Diane Johnson, MBA, MA, CSSBB, PMP
manufacturing sectors. He has provided results-based solutions           Ms. Johnson is an ASQ Certified Six Sigma Black Belt and a
for companies such as Metropolitan Life, Eaton, GM,                      certified Project Management Professional through PMI. She has
AT&T/Lucent, and Sears.                                                  an MBA from the University of Iowa, an MA from the University of
                                                                         Denver and a BA from Bethel College.




                                          The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938           10
Aleshia Clarissa Kelley, MBA                                             Norma Simons-White, MS, CSSBB, CQE
Ms. Kelley is Senior Manager of Quality and Process Improvement          Ms. Simons-White is President of Simons-White & Associates, Inc.,
at Western Union Financial Services, where she co-partnered full         a consulting and training organization that specializes in providing
deployment of Six Sigma and kaizen philosophies in corporate             customized business and quality management solutions. She has an
and local offices in Missouri. She earned a Master’s degree in           MS in Industrial Engineering/Operations Research from Wayne State
Management and an MBA from Fontbonne University, as well as a            University in Detroit.
BBA in Finance from Howard University.
                                                                         Christina A. Stevenson, PT
Robert Lidtke, CSSBB, MSA                                                Ms. Stevenson is the Corporate Data Quality Manager for the
Mr. Lidtke developed his Six Sigma/Lean knowledge working in             University of Maryland Medical System, where she consults with
diverse manufacturing environments. He earned his Bachelor’s             system hospitals to identify areas for improvement in quality. A
in Electrical Engineering from Michigan Technological University         licensed physical therapist, she earned her Master’s degree in
and an MS in Administration from Central Michigan University. He         Physical Therapy from the University of Maryland.
received Six Sigma Black Belt certification from ASQ and a Lean
Manufacturing Certificate from the University of Michigan.               Bill Stieber, PhD
                                                                         Mr. Stieber started his involvement with quality and process
Susan McGann, RN, BSN, MBA                                               improvement as a quality circles facilitator and consultant with the
The President and CEO of Pivotal Healthcare Solutions, Ms.               Deming Method Consulting Group. He later implemented Black Belt
McGann was among the nation’s first healthcare Six Sigma Master          and Master Black Belt training in large Fortune 500 companies. He
Black Belts. She has worked in all levels of the healthcare industry,    holds a BS from Pennsylvania State University, MBA from LaSalle
successfully leading Six Sigma deployments and curriculum                University and a PhD from Temple University.
development. Ms. McGann earned a BS in Nursing from the
University of Delaware and an MBA from Drexel University.                Karen J. Weed, BA
                                                                         A Certified Six Sigma Black Belt, Ms. Weed is the Upstream
Todd Mikula, BA, CSSBB                                                   Marketing Manager at GE Healthcare/IDX Systems Corporation,
A Certified Six Sigma Black Belt, Mr. Mikula has worked                  where she manages the upfront work associated with describing,
in marketing, sales, operations, eCommerce and project                   scoping and defining success criteria for product introduction
management with Ford Motor Credit, Bank of America and                   projects. The recipient of Black Belt certifications from General
PricewaterhouseCoopers. He has a BA in Finance/Marketing from            Electric and the American Society for Quality, she earned a BA in
the University of Colorado.                                              Psychology from Johnson State College.


Dan Munson, CSSBB, CQE (ASQ)                                             Gary Wickett, BSIE, MBA
Mr. Munson’s background includes over 20 years at Honeywell              Mr. Wickett has considerable experience with Lean and JIT
and Storage Technology. He has consulted process improvement             implementations, value stream mapping, continuous improvement,
methodologies worldwide to the likes of 3M, Alcoa, Philips and           kaizen, 5-S, offsite product transfers and capacity planning. He has
Siemens. Mr. Munson is a double-certified Six Sigma Black Belt           worked with the supplier base to implement Lean and has taught
(ASQ certified and company certified) and an ASQ Certified Quality       Lean concepts in the U.S. and China.
Engineer.
                                                                         Karen Young, BS, MPM, CSSBB, C(ASCP)SC
Amalia (Molly) Punzo, MD                                                 A graduate of Villanova University’s Six Sigma program and a
A Six Sigma Green Belt, Ms. Punzo is Medical Director for Quality        Certified Six Sigma Black Belt, Ms. Young is President and CEO of
at Shore Health Systems in Easton, Maryland. She earned her MD           Strategic Solutions and Associates, LLC. She has a BS in Biology,
from the University of Connecticut School of Medicine.                   a Master’s in Project Management and a wealth of Six Sigma
                                                                         experience.




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                                                  CErTIFICaTE PrOgraM TUITION
                                                  Master Certificates and Advanced Master Certificate in Six Sigma
                                                  Take all three courses and receive your Master Certificate in Six Sigma. Or choose a Six Sigma
The University Alliance (UA) facilitates
                                                  program that focuses on healthcare, financial services or information technology. Then learn
the promotion and online delivery of
                                                  to manage Black Belts by earning your Advanced Master Certificate in Lean Six Sigma.
degree and professional certificate
programs from the nation’s leading
traditional universities and institutions.        Six Sigma
Powered by UA’s technology and
                                                  Six   Sigma    Green     Belt
support services, our university partners
                                                  Six   Sigma    Green     Belt – Healthcare
have surpassed 300,000 online
                                                  Six   Sigma    Green     Belt – Financial Services
enrollments – making UA the largest
                                                  Six   Sigma    Green     Belt – Information Technology                                $1,980
facilitator of e-learning in the country.
University Alliance partners include              Lean Six Sigma                                                                        $1,980
Villanova University, the University
of Notre Dame’s Mendoza College of                Lean Six Sigma Black Belt                                                             $3,980
Business, Tulane University’s Freeman             Lean Six Sigma Master Black Belt                                                      $2,980
School of Business, the University of
San Francisco, the University of South            Master Certificate in Six Sigma*                                                      $6,995
Florida, Florida Institute of Technology,         Advanced Master Certificate in Lean Six Sigma*                                        $5,995
The University of Scranton, Dominican
University and Jacksonville University.           * $945 savings on all three courses

                                                  Continuing Education Units (CEUs): Earn 4.5 CEUs for Six Sigma Green Belt courses, 5.0
One simple call connects you to a                 CEUs for Lean Six Sigma, 9.0 CEUs for Lean Six Sigma Black Belt and 7.5 CEUs for Lean
broad range of benefits. You will be              Six Sigma Master Black Belt.
assigned a program representative                 Professional Development Units (PDUs): Earn 45 PDUs for Six Sigma Green Belt programs,
who serves as your contact for non-               50 PDUs for Lean Six Sigma, 90 PDUs for Lean Six Sigma Black Belt and 75 PDUs for Lean
academic issues – answering questions             Six Sigma Master Black Belt.
about financing options, helping you              ACE Credit Recommendations: The American Council on Education (ACE) recommends three
to enroll in the next class and more.             undergraduate credit hours for each of the Six Sigma Green Belt courses and Lean Six Sigma.
Technical support personnel and other             ACE recommends six semester hours for Lean Six Sigma Black Belt.
professionals are also easily accessible
every step of the way.
                                                  wHaT TyPES OF aSSISTaNCE aND ExCLUSIVE SaVINgS arE aVaILabLE?
Hurry! Monthly
                                                  Tuition Assistance
Classes Fill Quickly.                             Your tuition cost may be covered by your company’s tuition assistance program and may also
Î   800-571-4938                                  be tax deductible. Consult your HR department and your tax advisor for more information.
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Î
                                                  Smart Option Loan
                                                  Sallie Mae offers a flexible, low-cost loan product specifically designed to help working
                                                  adults who enroll in an accredited university’s distance learning certificate program. For more
                                                  information on the Sallie Mae Smart Option Loan, contact a program representative today or
                                                  fill out an online application.




                                             The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938            12
Military and Government Savings                                                                            MaSTEr THE SkILLS THaT DELIVEr
Exclusive savings of 15% per course are available for active U.S. military servicemembers.                 rESULTS
For more information, call 800-983-6484. In addition, all federal, state and local                         Your command of proven Six Sigma
government employees are eligible, via our agreement with the National Technical                           tools and techniques will boost your
Information Service (NTIS), to save 10% off individual certificate courses and 5% off master               earnings and strengthen your career:
certificate programs. Call 800-959-6138 and identify yourself as a government employee to                  •	 Certified Six Sigma Black Belts can
benefit from these savings.                                                                                   earn up to $38,000 more than their
                                                                                                              uncertified counterparts.*
SIx SIgMa SUCCESS STOrIES                                                                                  •	 Average salary of U.S. Six Sigma
Thousands of successful professionals have experienced the unequaled advantages of Six                        Master Black Belts is $134,779, or
Sigma training from Villanova. These are just a few of them:                                                  $30,000 more than average salary
                                                                                                              of U.S. Six Sigma Black Belts*
“Last year I completed the Villanova Six Sigma Green Belt and Black Belt classes, which were               •	 29% of professionals received a
fantastic! Then I sat for the certification exam, passed it, and became a certified Lean Six                  promotion within a year of earning
Sigma Black Belt.”                                                                                            Six Sigma Black Belt certification.**

                                                                                                           * iSixSigma Global Salary Survey
Patrick Valentine, Regional Manager,                                                                       ** iSixSigma Magazine, “Six Sigma Certification”

Electrochemicals

“I enrolled in the Six Sigma program to validate my experience and increase my marketability.
                                                                                                           Hurry! Monthly
Because I am in a career transition mode and I’m financing the program myself, I would not                 Classes Fill Quickly.
take on that level of investment if I did not believe it would benefit me. Even before finishing           Î   800-571-4938
the program, I have already received accolades on my pursuit of impressive new credentials                 Î   Intl. +1 813-612-4296
and professional designations. I would encourage anyone to take advantage of this training.”               Î   VillanovaU.com

Cecile E. Stephenson,Principal Management Consultant,
Business Management Consulting

“I have enjoyed this [Six Sigma Green Belt] experience in learning and education more
than any I have ever had. For advanced learning, this is far and away the best I have ever
experienced. This should be the wave of the future for all post BS/BA education. I have really
enjoyed this learning experience.”

Stephen Hans,
Kennewick, WA

“I have enjoyed this [Six Sigma Green Belt] course very much. I chose Villanova because of
the accreditation and outstanding reputation it has in the Six Sigma community. I have no
doubt that when it comes to a job interview, the name Villanova will make the difference in
who is selected. Thanks again! ”

Tim Miller,
Scottsville, KY




                                          The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938                        13
a DIVErSE NETwOrk                           COrPOraTE TraININg
Join the growing number of companies
nationwide who have experienced the         Unleash the Power of Your Organization
University Alliance difference:             Establish a corporate training program today, and begin to see positive results in your
•	 All Children’s Hospital                  organization immediately! We can customize the content, delivery and/or branding to your
•	 Ashley Furniture                         organization’s training needs – all at special corporate rates that won’t break your budget!
•	 Booz Allen Hamilton
•	 BP
•	 CACI
                                            What You’ll Get
                                            A well-educated workforce equals corporate success. Along with saving your company
•	 CAEL
                                            valuable time and money, you’ll provide your employees with the opportunity to learn
•	 Ciena
                                            the necessary skills to lead improvement initiatives that result in measurable sales growth,
•	 Cigna
                                            economic value, customer satisfaction and retention, and employee satisfaction and
•	 Coca-Cola Enterprises
                                            motivation. These skills will help increase your bottom line and create a streamlined
•	 CompuCom
                                            work environment.
•	 Defense Acquisition University
•	 Farmers Insurance
•	 FedEx Express                            Start With a Pilot Program!
•	 General Dynamics                         Register a group of your employees in an online class, and see how their newly acquired
•	 Hallmark Health System                   knowledge increases productivity and impacts your bottom line. This pilot program offers the
•	 Hewlett Packard                          following services to your organization:
•	 Highmark                                 •	 Special corporate pricing
•	 Imperial Sugar                           •	 A unique, expert-led online session to “kick off” the course
•	 Independence Blue Cross                  •	 A survey of employees after class to ensure quality and satisfaction
•	 Johnson & Johnson                        •	 An end-of-course review with corporate managers
•	 KPMG                                     •	 All employees will be in the same online class
•	 Lockheed Martin
•	 McAfee                                   Extraordinary Results Call for Extraordinary Training
•	 Memorial Health                          Many major companies have benefitted significantly from Six Sigma training:
•	 North Shore Long Island Jewish           •	 General Electric saved $12 billion during its first five years of Six Sigma implementation
   Health System                               and added $1 to its earnings per share.
•	 Pitney Bowes                             •	 Motorola reduced manufacturing costs by $1.4 billion from 1987-1994 and saved $15
•	 Primavera Systems                           billion over the last 11 years.
•	 Ryder                                    •	 Honeywell recorded more than $800 million in savings.
•	 Smith & Nephew
•	 State Farm
•	 Sungard
•	 U.S. Dept. of Defense
•	 U.S. Dept. of Homeland Security
•	 U.S. Dept. of Labor
•	 U.S. Military
•	 Wyeth Pharmaceuticals
•	 Xerox


Corporate rates
are available
Î   800-280-9895
Î   corp@VillanovaU.com




                                       The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938             14
Customized Training Solutions: You Define It, We Design It                                                  COrPOraTE braNDED LEarNINg
A Top-Ranked, Accredited University                                                                         ENVIrONMENT
Leverage the prestige, credibility and academic excellence of Villanova University to deliver               Villanova University can provide
superior corporate education.                                                                               customized corporate training:
                                                                                                            •	 Exclusive online classroom
Respected Credentials                                                                                       •	 Dedicated instructor
Empower and motivate your employees with valuable skills and certificates upon completion                   •	 Customized virtual classes
of each course.                                                                                             •	 Customized message board

Flexible Program Content
Choose from today’s most in-demand disciplines. Add, remove, change or replace modules to
                                                                                                            bENEFITS OF ONLINE LEarNINg
                                                                                                            •	 24/7 accessibility
suit your needs.
                                                                                                            •	 No mandatory log-in times
                                                                                                            •	 No classroom attendance
Your Proprietary Training Materials
                                                                                                            •	 High degree of interaction
Seamlessly integrate your existing training materials with flexible course content.
                                                                                                            •	 Consistency of training
                                                                                                            •	 Efficient learning process
Subject Matter Experts (Yours and/or Ours)
                                                                                                            •	 No travel
Consolidate the expertise of your organization’s leaders and our faculty for optimal learning
                                                                                                            •	 No lost opportunity cost
outcomes.
                                                                                                            •	 No lost productivity

Cutting-Edge Online Learning Technology
Ensure consistent messaging with a state-of-the-art e-learning system that includes streaming               Corporate rates
video lectures, archived live sessions, message boards, chat rooms and email.
                                                                                                            are available
Corporate-Branded Learning Environment                                                                      Î   800-280-9895
Choose a learning environment devoted strictly to your team, taught online by an instructor                 Î   corp@VillanovaU.com
dedicated to your organization. This private course enables your team to relate your specific
organizational process content to the learning environment. Participants enjoy rich interaction
through weekly, instructor-led “live” virtual classes using two-way voice over Internet and
electronic white board technology, as well as a dedicated message board.

Instructional Design & Course Development
Generate excitement and disseminate critical information by bringing your executives into the
virtual classroom. Direct and star in customized modules filmed at our studio or your offices.


Demonstrated Experience, Proven Results
Team up with the University Alliance and tap into today’s most in-demand business topics.
Choose from Six Sigma and Lean, project management, leadership and many other subjects.
Call today and ask how we’re helping some of the world’s most successful organizations
revolutionize their corporate training – and how we can do the same for you.




                                           The worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 800-571-4938            15
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