Managing Human Resources Labor Relations

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					   Managing
     Human
  Resources &
 Labor Relations
For my friends in BSAD 101
     By Thomas Hilton

                     1
“Whenever you are asked
 if you can do a job, tell
  'em, „Certainly, I can!‟
 Then get busy and find
     out how to do it.”
        —Theodore Roosevelt
                         2
          Key Topics

• Human resource management
• Staffing, developing, and evaluating
  human resources
• Compensation packages
• Legal issues in human resources
• Changes in the contemporary
  workplace
• Unionization and collective
  bargaining
                                   3
    Human Resource
     Management
• Attracting, developing, and
  maintaining an effective
  workforce—A critical, bottom-
  line function!




                                  4
     The Human Resource
       Planning Process
                       Forecast
                       demand
                       for labor

Conduct analysis

Forecast
 internal
supply of
   labor

                       Forecast
                        external
     Develop plan to   supply of
     match demand        labor
      with supply
                                    5

                                   Figure 8–1
       Managing
Over- or Under-Staffing
• Over-staffing?

• Under-Staffing?




                          6
Recruiting: Attracting Qualified
 Candidates to Apply for a Job


• Internal           • External
  Recruiting           Recruiting
   – Considering       – Attracting
     current             outside
     employees for       candidates to
     new positions       apply for jobs

What are the strengths and
weaknesses of each
approach?                                 7
           Selecting Human
              Resources
    • Application Forms
    • Tests
    • Interviews



Validity
 The predictive value of a selection technique
                                                 8
         Developing the
           Workforce
 • Training
    – On-the-job training
    – Off-the-job training
    – Vestibule training


Performance Appraisal
Evaluating job performance
                             9
Performance Rating Scale




                                                     Figure 8–2

                                                           10
   UWEC Career Services Internship Evaluation Form
      Compensation and
          Benefits
• Wages
  – Money paid for time worked
• Salary
  – Money paid for accomplishing a
    specific job
                                       Incentives
Incentive Programs
 Money linked specifically
 to high performance
                             Bonuses
                                              11
 Benefits: Compensation
 Other Than Wages and
        Salaries
• Optional Benefits
  – Retirement plans
  – Health, life, and disability insurance
  – Vacations and holidays
  – Counseling services
• Mandatory Benefits
  – Social security
  – Workers’ compensation
                                             12
                Woman Managers Earn
             Significantly Less Than Men

                               INDUSTRY                                   1995              2000

                           Communications                                                             $ .86
                                                                                            $ .73
     Business & Repair Services                                                                     $ .82
                                                                                             $ .76
   Entertainment & Recreational                                                                     $ .83
                      Services                                                    $ .62
     Other Professional Services                                                                       $ .88
                                                                                                    $ .83
                                    Retail Trade                                      $ .69
                                                                                    $ .65
Finance, Insurance & Real Estate                                                             $ .76
                                                                                     $ .68
   Professional Medical Services                                                                            $ .90
                                                                                                       $ .88
                                                          0      $ .20    $ .40     $ .60            $ .80          $1.00

     Source: Appendix I: Congressional Briefing Slides:       Full-time Female Earnings for Every $1.00
                                                                                                   13
     Women in Management, Sept. 26, 2001, p. 19.
                                                                 Earned by Full-time Male Managers
  Equal Opportunity:
Unfair Discrimination Is
         Illegal
  • Equal Opportunity Laws
    – Protect workers from discrimination
      based on prejudice
  • Protected Class
    – People with common characteristics as
      indicated by law
  • EEOC
    – Federal agency that enforces
      discrimination-related laws
  • Affirmative Action                        14
Contemporary Legal Issues
           in
    Human Resource
      Management
   • Employee safety and health
   • AIDs in the workplace
   • Sexual harassment
     – Quid pro quo
     – Hostile work environment

   • Employment-at-will
                                  15
              Managing Workforce
                  Diversity:
      Changing Composition of the
            U.S. Workforce




*Projection
                                   Figure 8–3a
                                           16
              Changing Composition of
                the U.S. Workforce




*Projection
                                   Figure 8–3b
                                           17
Birth Rates, Baby-Boom and
           After




                             18
     Managing Knowledge
          Workers
   • Knowledge workers add value
     because of what they know.
     – Computer Scientists
     – Physical Scientists
     – Engineers

  Hiring and retaining
knowledge workers is a
 critical HR challenge
                                   19
     Contingent Workers: A
     Rapidly Growing Trend

    • Management challenges:
Careful           Understanding
Planning          Pros and Cons



Assessing         Developing a
True Costs        Management
                  Strategy


                                  20
  Managing Organized
        Labor
• Labor Union
  – People working together to
    achieve shared job-related goals
                   Labor Relations
                  Managing unionized
                     employees




                                       21
                                              Trends in
                                                 Union
                                             Membershi
                                                      p


    Overall Union
    Membership
    Has Declined
    Significantly

Data for 1981 and 1982 were not available.
                                                     Figure 8–3
                                                           22
    Trends in Organized
          Labor
      Union-
    Management
     Relations
 Bargaining
Perspectives


  Future
  Outlook



                          23
       The Bargaining Zone
Collective Bargaining: Negotiating a Labor Contract




                                                      Figure 8–5
                                                            24
       Contract Issues

•   Compensation
•   Benefits
•   Job Security
•   Other Union Issues
•   Management Rights



                         25
    When Bargaining
        Fails…
• Union Tactics: • Management
  – Strike         Tactics:
  – Picketing    – Lockouts
  – Boycott      – Strikebreakers
  – Work
    slowdown



                                    26
Resolving Disputes

       Mediation

  Voluntary Arbitration

 Compulsory Arbitration




                          27
      Chapter Review

• Define human resource
  management
• Discuss staffing, developing
  human resources, and evaluating
  performance
• Describe the role of compensation
  in attracting and keeping skilled
  workers
                                      28


• Identify the key legal issues
      Chapter Review
         (cont‟d)
• Discuss important changes in the
  contemporary workplace
• Explain why workers unionize and
  discuss the collective bargaining
  process



                                      29