Effective Communication Donn Arnold August 2007 by ptq12475


									Effective Communication
       Donn Arnold
       August 2007
         Learning Outcomes

        Students will be able to:
    1. Learn to use both verbal and
nonverbal techniques to both listen to
  and communicate effectively with
 2. Understand and use the roles that
   nonverbal communication plays.
     3. Understand that effective
 communication involves cooperative
  effort of both the speaker and the
 4. Both listeners and presenters will
avoid the common barriers to effective
 5. Asses their audience to determine
   how well they are receiving their
6. Understand and apply effective
           listening skills.
     7. Correctly use technical
       vocabulary when they
   communicate (while reading,
      listening and speaking).
      What is communication?
* We do it a lot during our awake
*In engineering, it is important for
     it to be clear and concise.
   *Uses technical terminology
         Barriers to Effective
* Different languages (speaker and
     * Distorted perceptions of
scientific concepts across a cultural
* Misreading body language of the
       speaker by the listener.
   * Preconceived notions by the
listener about concepts conveyed.
  * The speaker can hesitate to be
     candid with their audience.
    * Speakers must use trusted
 sources so listeners can research
             them later.
* Speakers must carefully translate
   concepts and convey the facts.
* Listeners must be careful not to
exert their own perceptual biases.
  * Cultural differences can be a
 * Communication requires effort
     on both the speakers and
  audience’s part to be effective.
Nonverbal communication plays a
 role in effective communication.
      * Visual body language
          *Tactile actions
            * Vocal tones
 * Use of time, space and images
   Nonverbal factors can play 5 roles:
              * Repetition
* Contradiction (can confuse listeners)
  *Substitution (nonverbal can replace
 the words spoke if strong enough and
   * Complementing (nonverbal can
        reinforce spoken words)
*Accenting (pounding a table or raising
               your voice)
 Helpful suggestions for listeners:
    * Listen with an open mind
*Don’t judge the presenter but the
      content of the message
   *Be certain to ask questions
 *Listen “actively” by focusing on
  the speaker and the message
*Ask the speaker for greater detail
           as you need it
 * Express interest in what being said
          (think as you listen)
*Pay attention to nonverbal forms of
   * Remain objective as you listen
* Be as open as you can when you ask
      * Be willing to update your
    understanding of what is being
        * Maintain eye contact
  When you are speaking it is also a
good idea to maintain eye contact with
            your audience.

  Know your material well. Don’t be
   over dependant on note cards or
  looking at your power point slides.

Confidence will be yours IF you know
   your material well in advance.
* Don’t overreact to emotional words
       used in the presentation
    * Practice supportive (2 – way)
* Be willing to talk to the speaker after
    the presentation (for detailed
 questions that can distract from the
   * Don’t talk to others when the
      speaker is communicating

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