SENDER MESSAGE RECEIVER
Types Of Communication.
One to One Communication.
One to Group Communication.
Non Verbal Communication.
Observance Of The Beat.
Build strong communication with LOCAL
Observe MSM people and their behaviour on
Find out if there is a GROUP existing, if not
Identify the group LEADER/INFLUENCER and
train him to be your PEER EDUCATOR.
First impression is the last impression.
Have CORRECT information so that you deliver
Make your language LOCAL as per the
Use “YOU” attitude and make your client feel
Make proper use of IEC materials, as pictures
speak more than words
Compare the CHARGES of counseling and
testing when same done in private clinic.
Don’t ask questions which makes your client
Use “FEAR” factor, if only required.
Remember that there should be no scope of
NEGATIVE answers from the client’s side.
Avoid asking questions such as “will you
come for counseling and testing” the answer
may be straight way NO.
TWIST your question by asking “what time
can I expect you tomorrow”, “so when would
you like to get tested”, “Ok you stay at
Andheri well you may come to Cooper
hospital get yourself tested”.
Overall Personality Development.
Remember that now you are working for an
organization hence your positive/negative
actions will affect the organizations reputation.
When you go to the beat its not only you an
individual, you are carrying along the
So dress decently avoid wearing clothes that
looks feminine, don’t use any fowl language,
and avoid applying make-up while working on
Get influenced by senior ORWs BUT positively.
Build Up Confidence.
Think positive and be optimistic. Always think
that “U CAN DO IT”
Have proper information so that you are
confident regarding what you are speaking.
Wear a BIG SMILE when you walk to your site.
Assume that there is a client waiting for you on
the beat who needs your services.
Create a competitive scenario; always try to do
better than others.
Get motivated by your competitors, but don’t
Keep In Mind.
Work hard consistently; be honest to your job.
Maintain a follow up with the clients.
Keep in mind the target given to you.
Remember the deadline, and work according to
Have an urge to do more than the target given
Asking questions and learning is the best
Remember ONE Equation.
Hardwork + Smartness= Target Achievement.