The alphabet of effective communication Alarm System Effective Journals, Newsletters Orders, instructions & User feedback Management communication and Bulletins procedures Seeking the input of those who live and Alarms can be distracting, can cause The successful transmission of Professional journals, company The ‘what to do’ and ‘how to do it’ of work aboard ship in order to improve confusion and be ignored by those information through a common newsletters and noticeboard bulletins safe ship operations. All should be the design of the ship and its systems, in who are not aware of their sources system of symbols, signs, behaviour, inform the crew of important issues that clearly defined, easy to understand and terms of its habitability, maintainability, and implications. Careful design speech, writing, or signals, by physical, have an effect on their professional life, in a working language or languages workability, controllability, and management of alarm systems mechanical or electronic means. health, safety and welfare. understood by the ship’s personnel. manoeuvrability and survivability. is required. Keeping in touch Telephone communications, and email and internet facilities enable crew to Paperwork An abundance of correspondence (both keep in touch with their families. paper and electronic), statistical reports, Rule of the Road The International Regulations for Preventing Collisions at Sea. A form of silent communication requiring vessels to take positive action to avoid the risk of collision, by standing on, altering course or adjusting speed, backed up by sound and light signals. Breakdowns in Feedback Otherwise known as the Collision Regulations or Colregs. communication Exchanges of ideas, information Can be due to faulty, incomplete, or imprecise information or data, or and knowledge between crew and management ashore. SMCP Visual signals Standard Marine Communication The use of flags, signs, symbols, hand through failing to interpret a message because of language, social or Gossip, grapevine Phrases. A comprehensive standardized safety language, covering all major signals and gestures to inform, direct and communicate especially to those cultural differences. An unofficial means of communication, safety-related verbal communication, who have difficulty in understanding which is normally founded on Cultural understanding including phrases to cover the more and communicating because the speculation and rumour; indicates a important safety-related fields of verbal commonly used language onboard is Recognise, interpret and correctly react lack of effective communication. shore-to-ship, ship-to-shore, ship-to- not their native language. to people, incidences or situations that Handbooks and ship and on-board communications. are open to misunderstanding due to cultural differences. operating instructions Ensure that documents that explain Telephony Active management policies how to use, maintain and operate the should be put in place to ensure ship and its equipment are written in telephones (especially mobile the native language of the reader, are not technically complicated, and are Language barriers and questionnaires and checklists can telephones) are not used to call the master or crew at inappropriate easy to understand. Some seafarers may be unwilling to sidetrack the seafarer (especially the times, eg when navigating in busy or Illustrations admit their difficulty in understanding master or the chief engineer) from his confined waters or when resting and in and communicating because the primary purpose of working the ship, if a substantially different time zone from Use imagery, photos, drawings and commonly used language onboard is it is not carefully controlled. cartoons to inform and illustrate, in that of the caller. not their native language. Management seminars order to reach out to non-native English speakers - ‘a picture is worth a Questionnaires & Working language thousand words’ . A means of bringing together seafarers checklists English shall be used on the bridge from different ships and shore Usability and quality assurance as the working language for bridge- management, to exchange ideas, questions that require a ‘yes’ or ‘no’ to-bridge and bridge-to-shore information and knowledge. answer. Checklists, if properly used, safety communications as well as for Display Noticeboards can be of assistance to ensure that nothing has been forgotten when communications on board between the pilot and bridge watchkeeping A device or feature designed to For the display of important information carrying out a procedure. Can lead to personnel unless those directly involved provide status, position, or condition to the crew, such as watch and station bills, safety notices, company bulletins, a ‘tick in the box’ culture that in turn in the communications speak a information to the operator through visual or auditory feedback. social events etc.. can breed complacency. common language other than English.
Pages to are hidden for
"The alphabet of effective communication"Please download to view full document