The alphabet of effective communication by ptq12475


									    The alphabet of effective communication

Alarm System                               Effective                                   Journals, Newsletters                        Orders, instructions &                                                                    User feedback
Management                                 communication                               and Bulletins                                procedures                                                                                Seeking the input of those who live and
Alarms can be distracting, can cause       The successful transmission of              Professional journals, company               The ‘what to do’ and ‘how to do it’ of                                                    work aboard ship in order to improve
confusion and be ignored by those          information through a common                newsletters and noticeboard bulletins        safe ship operations. All should be                                                       the design of the ship and its systems, in
who are not aware of their sources         system of symbols, signs, behaviour,        inform the crew of important issues that     clearly defined, easy to understand and                                                   terms of its habitability, maintainability,
and implications. Careful design           speech, writing, or signals, by physical,   have an effect on their professional life,   in a working language or languages                                                        workability, controllability,
and management of alarm systems            mechanical or electronic means.             health, safety and welfare.                  understood by the ship’s personnel.                                                       manoeuvrability and survivability.
is required.
                                                                                       Keeping in touch
                                                                                       Telephone communications, and email
                                                                                       and internet facilities enable crew to
                                                                                                                                    An abundance of correspondence (both
                                                                                       keep in touch with their families.           paper and electronic), statistical reports,   Rule of the Road
                                                                                                                                                                                  The International Regulations for
                                                                                                                                                                                  Preventing Collisions at Sea. A form
                                                                                                                                                                                  of silent communication requiring
                                                                                                                                                                                  vessels to take positive action to avoid
                                                                                                                                                                                  the risk of collision, by standing on,
                                                                                                                                                                                  altering course or adjusting speed,
                                                                                                                                                                                  backed up by sound and light signals.

Breakdowns in                              Feedback                                                                                                                               Otherwise known as the Collision
                                                                                                                                                                                  Regulations or Colregs.
communication                              Exchanges of ideas, information
Can be due to faulty, incomplete,
or imprecise information or data, or
                                           and knowledge between crew and
                                           management ashore.
                                                                                                                                                                                  SMCP                                        Visual signals
                                                                                                                                                                                  Standard Marine Communication               The use of flags, signs, symbols, hand
through failing to interpret a message
because of language, social or             Gossip, grapevine                                                                                                                      Phrases. A comprehensive standardized
                                                                                                                                                                                  safety language, covering all major
                                                                                                                                                                                                                              signals and gestures to inform, direct
                                                                                                                                                                                                                              and communicate especially to those
cultural differences.                      An unofficial means of communication,                                                                                                  safety-related verbal communication,        who have difficulty in understanding
                                           which is normally founded on
Cultural understanding
                                                                                                                                                                                  including phrases to cover the more         and communicating because the
                                           speculation and rumour; indicates a                                                                                                    important safety-related fields of verbal   commonly used language onboard is
Recognise, interpret and correctly react   lack of effective communication.                                                                                                       shore-to-ship, ship-to-shore, ship-to-
                                                                                                                                                                                                                              not their native language.
to people, incidences or situations that
                                           Handbooks and                                                                                                                          ship and on-board communications.
are open to misunderstanding due to
cultural differences.                      operating instructions
                                           Ensure that documents that explain
                                                                                                                                                                                  Active management policies
                                           how to use, maintain and operate the                                                                                                   should be put in place to ensure
                                           ship and its equipment are written in
                                                                                                                                                                                  telephones (especially mobile
                                           the native language of the reader, are
                                           not technically complicated, and are        Language barriers                            and questionnaires and checklists can
                                                                                                                                                                                  telephones) are not used to call the
                                                                                                                                                                                  master or crew at inappropriate
                                           easy to understand.                         Some seafarers may be unwilling to           sidetrack the seafarer (especially the
                                                                                                                                                                                  times, eg when navigating in busy or
                                                                                       admit their difficulty in understanding      master or the chief engineer) from his
                                                                                                                                                                                  confined waters or when resting and in
                                                                                       and communicating because the                primary purpose of working the ship, if       a substantially different time zone from
                                           Use imagery, photos, drawings and           commonly used language onboard is            it is not carefully controlled.
                                           cartoons to inform and illustrate, in                                                                                                  that of the caller.
                                                                                       not their native language.

                                                                                       Management seminars
                                           order to reach out to non-native English
                                           speakers - ‘a picture is worth a                                                         Questionnaires &                                                                          Working language
                                           thousand words’ .                           A means of bringing together seafarers       checklists                                                                                English shall be used on the bridge
                                                                                       from different ships and shore               Usability and quality assurance                                                           as the working language for bridge-
                                                                                       management, to exchange ideas,               questions that require a ‘yes’ or ‘no’                                                    to-bridge and bridge-to-shore
                                                                                       information and knowledge.                   answer. Checklists, if properly used,                                                     safety communications as well as for

Display                                                                                Noticeboards                                 can be of assistance to ensure that
                                                                                                                                    nothing has been forgotten when
                                                                                                                                                                                                                              communications on board between
                                                                                                                                                                                                                              the pilot and bridge watchkeeping
A device or feature designed to                                                        For the display of important information
                                                                                                                                    carrying out a procedure. Can lead to                                                     personnel unless those directly involved
provide status, position, or condition                                                 to the crew, such as watch and station
                                                                                       bills, safety notices, company bulletins,    a ‘tick in the box’ culture that in turn                                                  in the communications speak a
information to the operator through
visual or auditory feedback.                                                           social events etc..                          can breed complacency.                                                                    common language other than English.

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