J ESSE K ENDALL 123 Elm Street / Miami, FL 33183
305-444-4444 / firstname.lastname@example.org
COMPREHENSIVE TRAINING CONSULTATION
Highly organized and people-oriented training and development specialist with expertise in delivering quality training in different
learning formats. Demonstrated skill in designing training to effectively meet operational needs. Member of the American Society
of Training and Development. Received the Bridging the Gap Award in 2006 (for volunteering to conduct additional evening training
courses) and the Horizon Awards in 2005 and 2006 (for providing support to operations). Proficient in Microsoft Office, Centra,
Adobe, WebEx, Interwise, and Breeze.
Core Knowledge & Skill Areas:
Staff Development Curriculum Design New Hire Orientation
Classroom & Virtual Training Coaching Process Improvement
ABC BUDGET GROUP, Miami, FL, 20xx – Present
Training Consultant, Truck Division: Design and update training classes, responding to operational changes and needs.
Develop training support material and conduct webinars for field employees throughout the U.S. Conduct new hire orientation and
support regional management as well as employees with training and development needs. Manage company-wide communication
with respect to policy and process changes. Consult with upper management to identify solutions for performance gap issues other
than classroom training. Facilitate process improvement groups, schedule all online classes, and field policy/process questions.
Led a team of five in the newly created Training Department to develop, deliver, and plan a four-day workshop for 30 new
managers, which included scheduling presenters, arranging travel and accommodations for participants, and working with
a printing vendor.
Played a key role in successfully rolling out portable navigational units to all rental locations, including policy guides, job
aids, recorded training sessions, and company communication in just two months.
Served as team lead on a project to decrease dealer opening process time from three weeks to ten days.
Implemented and marketed a new company-wide online training calendar, which resulted in a 50% increase in attendance
at training sessions.
BCD BANK, Miami, FL, 20xx – 20xx
Training Consultant: Recommended training solutions after client consultations and/or needs assessments, and then created and
delivered/coordinated the training. Designed and facilitated learning solutions and monitored their impacts. Completely revised the
Associate Introduction Program as project manager to accommodate the needs of two different clients, creating different versions of
the program for university graduates (a three-day program and a seven-day program), which enabled one corporate client to save
$700 per participant.
Partnered with subject matter experts to keep the training focused and change the format from lectures to interactive
discussions by adding activities such as games and exercises.
Served as the key contact for the sales training program, which was judged successful by the participants’ estimates of the
revenues they could generate from the skills they learned. Participants estimated their projected revenues based on the
training they received as between $75,000 and $3 million.
Gathered and evaluated data through a survey, a focus group, and interviews with senior management to conduct a needs
assessment to advance the strategic goals of the client’s business unit. Compiled results and presented recommendations
that were accepted by the Division Head.
Managed and revised training curriculum for a two-year program for university graduates who were potential commercial
lenders, which was so successful that individual classes from the curriculum were requested for both existing employees
and new ones.
Master of Arts in Training and Development • University of XYZ, Miami, FL, 20xx
Bachelor of Business Administration • XYZ University, Miami, FL, 20xx
Continuing Education: Robert F. Mager Associates Inc., Training Director Workshop
Franklin Covey Leadership Series
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.