123 Elm Street • Miami, FL 33183 • 305-555-5555 • firstname.lastname@example.org
Management professional with more than six years of experience in the development, growth, and leadership of
personnel. Strengths include the design and implementation of initiatives that effectively increase productivity, resulting
in measurable improvements to the bottom-line. Versed in developing, testing and documenting policies, procedures and
job descriptions. Recognized for the ability to set, achieve and exceed operational goals.
———————————— Core Competencies ————————————
• Procedure Development & Review • Training & Development • Cost Control
• Team Building & Supervision • Project Management • Analytical Problem Solving
• Process Reengineering • Safety & Security • Vendor Management
Operations Manager, ABC INC., Miami, FL 20xx to Present
Provide functional oversight for full-service logistics, national consolidation, break bulk, imports, and door-to-door
delivery. Supervise pick and pack operations via RF tracking system. Manage staff of 40 union employees, ten office
staff, and temporary/seasonal labor. Direct loading and unloading, schedule shifts, and track shipments. Create bills of
lading (BOLS) for future shipments. Train, mentor, and evaluate staff. Administer payroll and benefits. Oversee
preventative and remedial maintenance for heavy equipment.
Earned distinction of operating the only facility in the nation to be claim free for more than three years.
Planned receiving, consolidation, and route distribution, including imports and garment on hangar (GOH)
Operations Supervisor, BCD INC., Miami, FL 20xx to 20xx
Managed inbound and outbound shipping, warehousing, and escalated customer service issues. Scheduled routes and
managed driver dispatch. Facilitated smooth operation of all warehouse floor activities. Rated airline and airbills. Created
Negotiated rates and service level with third-party carriers with the goal of controlling
costs and ensuring optimal service.
Facilitated client relationships in accordance with contracted service agreements.
Operations Associate, CDE INC., Miami, FL 20xx to 20xx
Supervised the loading, scheduling, dispatch, and routing of ten trucks dedicated to local servicing, including less than
truckload (LTL) deliveries. Coordinated and expedited inbound and outbound shipment routing. Negotiated rates with
carriers and customers including credit worthiness checks.
Couriered secure shipments to South America. Prepared Customs documentations,
manifests, and declarations.
Managed delivery through the national customs port of entry and ensured an unbroken
chain of chain of security from the point of origin to the final destination.
EDUCATION: B.S. Degree: Currently in Business Management ▪ University of XYZ Online ▪ 20xx
ADDITIONAL TRAINING: System Safety Training ▪ Advanced Brainstorming Techniques ▪ Customer Excellence