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					INTRODUCTION                                                                                                 UNEMPLOYMENT
The Employment Development Department                                                                         INSURANCE
introduces Unemployment Insurance claim
filing by telephone. You no longer need to
report in person to file a claim.
                                                                                                            NEW TOLL FREE
INFORMATION
                                                                                                            PHONE NUMBERS:
IF YOU ARE CURRENTLY RECEIVING
CALIFORNIA UNEMPLOYMENT BENEFITS
YOU DO NOT NEED TO CALL.

•    If you need to file or reopen a California
                                                                                                            English .............1-800-300-5616
     unemployment claim call between
     8 a.m. and 5 p.m. Pacific Standard/                                                                     Spanish ............1-800-326-8937
     Daylight Time.

•   You must call before the end of the                                                                     Cantonese .......1-800-547-3506
    week to receive credit for the week.
    CALL ON WEDNESDAY OR
    THURSDAY FOR FASTEST SERVICE.                                                                           Mandarin..........1-866-303-0706
    Refer to the Claim Filing Instructions
    inside.                                                                                                 Vietnamese .....1-800-547-2058
•   Bilingual customer service
    representatives are available.                                                                          TTY (Non-Voice)..1-800-815-9387
SERVICES

You may receive the following services:

•   Check information. Refer to the Check
    Information Instructions inside.                                                                        File Claims
                                                                                                            Check Information
•   Recorded General Unemployment
    Insurance information.*                      EDD is an equal opportunity employer/program.              General Information
                                                 Auxiliary aids and services are available upon request
                                                 to individuals with disabilities. Requests for services,
•   Recorded California Job Service              aids, and/or alternate formats need to be made by
    information.*                                calling 1-800-300-5616 (voice), or TTY
                                                 1-800-815-9387.                                              Bilingual Representatives Available
*Recorded information about the UI and JS
 programs is available 24 hours a day.


DE 2323A Rev. 2 (4-06) (INTERNET)                                          Page 1 of 2                                                     CU / GA 839C
GENERAL INSTRUCTIONS                              CLAIM FILING INSTRUCTIONS                       CHECK INFORMATION INSTRUCTIONS

This brochure provides step by step               When you call to file a claim have the           Information about your most recent UI benefit
instructions for the following services:          information, listed on the left side of         check is available Monday through Saturday
•   Claim Filing.                                 this guide, available. Make the following       from 6 a.m. to midnight, and on Sunday from
                                                  selections during the recorded messages:        6 a.m. to 9 p.m. UI benefit check information
•   Check Information.                                                                            is updated daily, and reflect the claim activity
                                                  LANGUAGE PREFERENCE (Choice):                   which occurred on the previous business
When you call, recorded messages will guide                                                       day. Make the following selections from the
you to the services you need.                     Press 1 To hear this recording in English.      recorded messages:
                                                    or
You must have your Social Security                Press 2 Para escuchar este mensaje
number available when calling for claim                                                           LANGUAGE PREFERENCE (Choice):
information.                                              en español.
                                                                                                  Press 1    For English.
When filing or reopening a claim have the          NEXT                                              or
following:                                        Press 2 For information about                   Press 2    Para escuchar este
                                                          Unemployment Insurance.                            mensaje en español.
•   Social Security number.
•   Alien Registration number.                    NEXT                                            NEXT
    (If you are not a U.S. Citizen.)              Press 1 For information about filing a           Press 1    For information regarding your
                                                          claim.                                             unemployment insurance check.
•   NAME of your very last employer.
    (whether you worked full time or part         NEXT                                            NEXT
    time):                                        Press 1 If all your work and earnings were                 Please enter your Social Security
    _________________________________                     in California during the past                      number.
•   PHONE NUMBER, mailing address and                     24 months.
    zip code of your very last employer:             or                                           NEXT
                                                  Press 2 If you worked for the military,         Press 1    If this is correct.
    _________________________________                     federal government or outside of        Press 2    To cancel it.
•   If you worked outside California during               California during the past
    the past 24 months, have all employers                24 months.                              NEXT
    names, phone numbers and complete             NOTES ____________________________
    mailing addresses.                                                                            When asked, enter specific information by
                                                  ___________________________________             using your telephone key pad followed by the
•   If you were in the Military during the last
    24 months, have your DD 214 Member 4                                                          # sign. Press the “#” key, located to the right
                                                  ___________________________________             of “0”, after making your entry. You will hear
    available.
                                                                                                  a recorded voice which says:
                                                  For your security and security of your claim,
•   For Federal claims please have wage and
    separation information available, from           you will be asked specific information.          “Your last check was paid on [date]. It
    your Standard Form 8, Notice To Federal                         DO NOT                           paid [amount] for the period ending
    Employees About Unemployment.                         write your Social Security                 [date]. Please allow up to five days for
                                                              number on this guide.                  mail delivery.”

DE 2323A Rev. 2 (4-06) (INTERNET)                                   Page 2 of 2                                                                CU