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Templates for Job Resumes

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					    Process Step/Input     Potential Failure Mode          Potential Failure Effect   SEV (1- OCC       DET     RPN                 Potential Cause         Current Process Control
                                                                                       10)    (1-10)   (1-10)         Priority
Interview itself         Mgr incorrectly selects         Lose good/select wrong         9        9        9     729      1     Mgr has "favored" candidate HR review of specs
                         applicant                       applicant
Interview itself         Mgr incorrectly selects         Lose good/select wrong         8       8        8      512      2    No screening                   None
                         applicant                       applicant
Interview itself         "Knockout" not found until      Waste time/interview           9       5        6      270      4    No preselection testing        None
                         intvw                           stopped
Interview itself         Basic "knockout" factors        Waste time/interview           6       9        5      270      6    Hiring manager doesn't         None
                         discovered in interview         stopped                                                              value others input
Interview itself         Mgr incorrectly selects         Time to Fill longer/poor       5       9        4      180     12    Applicant not really           HRC/HRA F/U
                         applicant                       performer                                                            interested
Interview itself         Mgr incorrectly selects         Lose good/select wrong         4       5        8      160     16    No establised process          None
                         applicant                       applicant
Interview itself         Interview proccess takes too    Lose applicants                4       5        8      160     17    Scheduler doesn't know         None
Interview itself         "Knockout" not found until      Waste time/interview           6       3        8      144     19    Specs not clear                HRC F/U
                         intvw                           stopped
Interview itself         Applicant has higher $$         Stop Interview                 3       8        6      144     18    Have to get higher levels      None
                         expectation than job carries                                                                         involved and not available

Interview itself         Interview proccess takes too Lose applicants                   6       2        7      84      32    many on paper; some            None
                         long                                                                                                 managers only want on
                                                                                                                              paper
Interview itself         Applicant no show               No interview                   5       2        8      80      46    To many involved in review/    None
                                                                                                                              need "consensus"
Interview itself         Mgr incorrectly selects         Time to Fill longer/poor       4       8        2      64      35    Mgr belief need to interview   None
                         applicant                       performer                                                            X no. of applicants
Interview itself         Mgr or interview team not       Cancel interview/extend        8       8        1      64      29    Mgr doesn't know how to        HRA review ad
                         available on day of interview   process                                                              interview or evaluate
                                                                                                                              "evidence"
Interview itself         Mgr or interview team not     Applicant gets bad               4       7        2      56      36    HR involvement not          routing sheet (Ops) and
                         available on day of interview impression of ETS/lose                                                 expected or not wanted      HRA monitors time (not
                                                       applicant                                                                                          uniform)
Interview itself         Mgr incorrectly selects       Select future emp relations      2       4        6      48      55    Inaccurate/incomplete specs None
                         applicant                     pblm/future legal problem
Interview itself         Mgr incorrectly selects       Time to Fill longer/poor         2       4        5      40      60    Overreliance on personality    None
                         applicant                     performer                                                              fit/lack of interview skills
Interview itself         Applicant no call/no show     No Interview/wasted              2       3        4      24      62    Specs changed since job        HR review of specs
                                                       time/effort                                                            posted
Interview itself         Applicant no show             No interview                     10      1        2      20      25    Already accepted another       routing sheet (Ops) and
                                                                                                                              job                            HRA monitors time (not
                                                                                                                                                             uniform)
Interview itself         Mgr or interview team not     Cancel interview/extend          9       2        1      18      28    Emergency meeting/no           None
                         available on day of interview process                                                                backup planned/available

Interview itself         Level of applicant KSAs         Wasted interview               7       2        1      14      31    Not a priority for Mgr     routing sheet (Ops) and
                         inappropriate                                                                                                                   HRA monitors time (not
                                                                                                                                                         uniform)
Interview itself         Interview proccess takes too Lose applicants                   3       4        1      12      64    Place in "wrong" paper/web None
                         long                                                                                                 sites
Interview scheduling     Inability to get Mgr         Lose applicants                   9       5        6      270      5    Mgr "says" don't know next Behav Intvwg worksheets
                         scheduled                                                                                            step                       (Ops)
    Process Step/Input       Potential Failure Mode        Potential Failure Effect    SEV (1- OCC       DET     RPN                  Potential Cause              Current Process Control
                                                                                        10)    (1-10)   (1-10)         Priority
Interview scheduling       Inability to get Mgr          Lose applicants                 6        7        5     210      9     Applicant not home during         Mgr inquire re: status
                           scheduled                                                                                            day
Interview scheduling       Applicants do not answer      Time to Fill longer             4       7        7      196      11    Mgr doesn't think important       None

Interview scheduling       Applicant discovers           Stop Interview/wasted           1       9        8      72      34     Lack of prep by Mgr               None
                           commute too long on day of    time/effort
                           interview
Interview scheduling       Inability to get Mgr          Lose applicants                 3       5        4      60      58     Mgr delay because wants           None
                           scheduled                                                                                            internal person
Interview scheduling       Inability to get Mgr          Time to Fill longer             1       6        8      48      40     Not giving app enough info        None
Interview scheduling       Inability to get Mgr          Time to Fill longer             1       6        6      36      41     Mgrs not taking notes and         Behav Intvwg worksheets
                           scheduled                                                                                            can't really remember             (Ops)
                                                                                                                                details/last interview or first
                                                                                                                                interviewed or best
                                                                                                                                personality remembered
Interview scheduling       Inability to get Mgr          Lost productivity-job not       2       2        7      28      53     "time mgt" -let them pile up      None
                           scheduled                     filled
Interview scheduling       Applicants do not answer      Applicant passed over           3       1        9      27      45     Commute not discussed at          None
                                                                                                                                time of scheduling
Interview scheduling       Inability to get Mgr          Time to Fill longer             1       3        7      21      52     No expectation of due             None
                           scheduled                                                                                            date/time to handle
Interview team debrief     No Debrief                    Less than best or even poor     10      3       10      300      3     Using old advt without            None
                                                         performer selected                                                     review
Interview team debrief     They interview but do not     Less than best or even poor     5       9        6      270      7     Advt uses inside title instead    routing sheet (Ops) and
                           actually debrief other than   performer selected                                                     of common title                   HRA monitors time (not
                           ok/not ok                                                                                                                              uniform)
Interview team debrief     Ineffective debrief           Less than best or even poor     4       5        9      180     13     Advt doesn't have $$              Advt to Dept for Review
                                                         performer selected
Interview team debrief     Hr not included in debrief    Less than best or even poor     6       6        3      108     23     App thinks all is negotiable/     routing sheet (Ops) and
                                                         performer selected                                                     $$ etc not discussed prior to     HRA monitors time (not
                                                                                                                                interview                         uniform)
Interview team debrief     Ineffective debrief           Less than best or even poor     2       2        8      32      47     Mgr uses current/past             routing sheet (Ops) and
                                                         performer selected                                                     incumbent to determine            HRA monitors time (not
                                                                                                                                spec                              uniform)
Managers Review Resumes Long time to review/get back Lose resumes                        4       6        7      168     14     "Prejudged" because has           None
                        to HR                                                                                                   favored candidate
Managers Review Resumes Long time to review/get back Time to Fill longer                 3       6        9      162     15     Mgr/team too busy                 None
                        to HR
Managers Review Resumes Long time to review/get back Time to Fill longer                 3       6        7      126     20     Mgr doen't know how to            None
                        to HR                                                                                                   select until sees multiple
                                                                                                                                applcants
Managers Review Resumes Long time to review/get back     HR makes Mgr start over         2       3        9      54      44     Poor planning/no                  None
Managers Review Resumes Long time to review/get back     Lose applicants who take        1       7        7      49      38     No rooms available for            HRC/HRA F/U
Managers Review Resumes Long time to review/get back     Time to Fill longer             1       6        8      48      39     Mgr doesn't know what to          None
Managers Review Resumes Long time to review/get back     Lose funding for job (Ops)      2       1        7      14      54     Advt written by Davis with        None
                        to HR                                                                                                   no guidance
Managers Review Resumes Long time to review/get back     Time to Fill longer             1       4        1       4      65     Waiting for favorite person       HR review of specs
                        to HR                                                                                                   to post
Offer                   Delay in making offer            Lose applicant                  10      1        1      10      26     Decision maker not in office      None
    Process Step/Input         Potential Failure Mode         Potential Failure Effect       SEV (1- OCC       DET     RPN                 Potential Cause           Current Process Control
                                                                                              10)    (1-10)   (1-10)         Priority
Placing advt/posting on      Advt/posting does not bring Lack of applicants--Have to           4        4        5     80       56    Mgr doesn't know specs        routing sheet (Ops) and
internet                     in resumes                  place advt/posting again                                                     needed because doesn't        HRA monitors time (not
                                                                                                                                      know top Mgt new              uniform)
                                                                                                                                      expectations
Placing advt/posting on      Advt/posting does not bring Lack of applicants--Have to           1       4        7      28       50    HR does not ask for detail    None
internet                     in resumes                  place advt/posting again
Placing advt/posting on      Advt/posting does not bring Longer to review resumes              3       7        1      21      37     Advt does not have detail     HRA talk w/app about
internet                     in resumes                                                                                               needed to attract/repel
                                                                                                                                      applicants (in advt)
Selection decision           Delay in making decision       Lose applicant                     2       5        5      50      59     Multiple people involved in   None
                                                                                                                                      deciding what to offer
Selection decision           Delay in making decision       Lose applicant                     2       9        1      18      33     Poor planning/admin error/    None
                                                                                                                                      no commitment to fill job
Selection decision           Delay in making decision       Lose applicant                     1       1        8       8      48     HR does not                   HR review of specs
                                                                                                                                      screen/interview all
                                                                                                                                      applicants (Ops)
Writing job posting/advert   Advt does not have detail      More resumes for Mgrs to           7       7        4      196     10     Mgr doesn't know how to       None
                             needed to attract/repel        review                                                                    interview
                             applicants (in advt)
Writing job posting/advert   Advt does not have detail      More time before mgr gets          7       4        3      84      30     Advt written by Davis with    HR review of specs
                             needed to attract/repel        resumes                                                                   no guidance
                             applicants (in advt)
Writing job posting/advert   Advt does not have detail   Unqualified/Overqualified             4       4        4      64      57     Mgr searching for "perfect"   None
                             needed to attract/repel     resumes submitted-                                                           match
                             applicants (in advt)        unnecessary resumes to
                                                         screen/process
Writing job posting/advert   Advt does not have detail   More resumes for Mgrs to              9       6        1      54      27     Using old advt without        HRC meet w/mgr re: specs
Writing job posting/advert   Advt does not have detail   More time before mgr gets             2       2       10      40      42     Support staff does not know   None
Writing job posting/advert   Advt does not have detail   Unqualified/Overqualified             1       1       10      10      43     HR does not meet with Mgr     routing sheet (Ops) and
                             needed to attract/repel     resumes submitted-                                                           about specs                   HRA monitors time (not
                             applicants (in advt)        unnecessary resumes to                                                                                     uniform)
                                                         screen/process
Writing Job specification    Spec does not correctly     Unqualified/Overqualified             5       5       10      250      8     Outlook calendar not          None
                             reflect KSAs needed for job applicants                                                                   maintained
                             (inaccurate/incomplete)
Writing Job specification    Inaccurate/incomplete specs Potential liability for rejecting     4       5        6      120     21     Many interviewers             None
                                                         prtected class applicants

Writing Job specification    Inaccurate/incomplete specs Unqualified/Overqualified             2       7        8      112     22     No ans machine/no email       None
Writing Job specification    Inaccurate/incomplete specs Unqualified/Overqualified             3       5        7      105     49     Transportation                None
                                                         applicants
Writing Job specification    Inaccurate/incomplete specs Unqualified/Overqualified             3       3        7      63      51     Outlook calendar not          None
                                                         applicants                                                                   maintained
Writing Job specification    Inaccurate/incomplete specs Unqualified/Overqualified             3       3        3      27      61     Job Description not used      None
                                                         applicants                                                                   because none available
Writing Job specification    Inaccurate/incomplete specs Longer time to fill job since         3       5        1      15      63     Simply following old job      None
Writing Job specification    Inaccurate/incomplete specs Longer time to fill job since         1       3        1       3      66     Belief that anyone can do     None
                                  RPN Chart

            800
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RPN Value




            500
            400
            300
            200
            100
              0
                  1   7 13 19 25 31 37 43 49 55 61 67 73 79 85 91 97
                                         Line #
                                                                                           Severtity   Occurance   Detection
    Process Step/Input      Recommended Action                    Actions Taken             (1-10)       (1-10)     (1-10)     RPN Priority     Responsibility    Target Date
Interview itself         Realistic Job Preview            Realistic Job Preview               10            3         10       300    1        GAGE, MICHAEL         3/5/07
Interview itself         Interview training               Interview training                   6            9          5       270    2       PENESCU, MIHAELA      4/26/07
Interview itself         Interview training               Interview training                   5            9          6       270    3     MALDONADO, GABRIELA     3/24/07
Interview itself         Put $$ in Ad or discuss in       Put $$ in Ad or discuss in           8            8          4       256    5      ATABUATSI, CHARITY     6/28/07
                         prescreen                        prescreen
Interview itself         HR Meet w/Mgr re: details        HR Meet w/Mgr re: details           2            7           8       112    18       BOCK, ROBERT          8/6/07
Interview itself         Phone screen                     Phone screen                        5            5           4       100     9       CRUZ, LESLIE          7/3/07
Interview itself         Estab procedures of time         Estab procedures of time            7            2           4        56     7     PENESCU, MIHAELA       9/14/07
                         and expectations of length       and expectations of length
                         of step                          of step
Interview itself         Estab procedures of time         Estab procedures of time            1            7           8       56     32   MALDONADO, GABRIELA      7/27/08
                         and expectations of length       and expectations of length
                         of step                          of step
Interview itself         Institute preselection testing   Institute preselection testing      9            3           2       54     22      BAKER, BRADLEY        7/25/08

Interview itself         Phone screen                     Phone screen                        1            7           7       49     36      METCALF, LARRY         9/6/07
Interview itself         Call at night                    Call at night                       6            7           1       42     29     NAEGER, MICHAEL        5/10/07
Interview itself         Give details to Davis            Give details to Davis               4            1           9       36     10    HANSEN, JEFFREY E.      5/20/07
Interview itself         Turn scheduling over to          Turn scheduling over to             2            2           8       32     46      BAKER, BRADLEY        4/30/08
                         them                             them
Interview itself         Establish agreed upon            Establish agreed upon               2            5           3       30     45     BAUER, MICHAEL         5/7/07
                         process that includes            process that includes
                         structured debrief               structured debrief
Interview itself         Tell Mgr's Mgr                   Tell Mgr's Mgr                      4            5           1       20     41    EDMONDSON, DEBRA        4/17/08
Interview itself         Ensure job descr updated         Ensure job descr updated            2            9           1       18     31    EDMONDSON, DEBRA        3/23/07
                         and available for use            and available for use
Interview itself         Estab procedures of time         Estab procedures of time            3            4           1       12     61        FANT, JOHN          3/15/08
                         and expectations of length       and expectations of length
                         of step                          of step
Interview itself         Clarify specs before now         Clarify specs before now             3           4           1       12     66       GASS, DAVID          4/30/07
Interview itself         Create expectaion of             Create expectaion of                10           1           1       10     21       FANT, JOHN           7/22/07
                         appropriate amount of time       appropriate amount of time
Interview itself         HRC check with Mgr at            HRC check with Mgr at               1            1          10       10     62      LOHAN, PATRICIA       7/2/07
                         beginning of job search          beginning of job search
Interview itself         Education                        Education                           1            3           2        6     63    HANSEN, JEFFREY E.      8/7/07
Interview scheduling     HR Meet w/Mgr re: details        HR Meet w/Mgr re: details           9            5           6       270     4    ATABUATSI, CHARITY      8/4/07
Interview scheduling     Make part of scheduling call     Make part of scheduling call        4            5           8       160    13    ATABUATSI, CHARITY      6/2/07

Interview scheduling     Time Mgt /Expectations           Time Mgt /Expectations              4            5           8       160    14     DUNLAP, ERNEST         7/21/07
Interview scheduling     Establish agreed upon            Establish agreed upon               5            2           8        80    30      GAGE, MICHAEL         6/22/07
                         process that includes            process that includes
                         structured debrief               structured debrief
Interview scheduling     Interview Training               Interview Training                  3            6           3       54     19       FANT, JOHN          10/30/07
Interview scheduling     Always meet with Mgr             Always meet with Mgr                1            6           8       48     37     METCALF, LARRY         6/23/07
Interview scheduling     Ensure specs clear at            Ensure specs clear at               1            3           7       21     50     DUNLAP, ERNEST         4/24/08
                         beginning                        beginning
Interview scheduling     HR screen/interview all apps     HR screen/interview all apps        4            2           2       16     55      GANN, BARBARA         6/11/07

Interview scheduling     Always meet with Mgr             Always meet with Mgr                2            4           2       16     54       HSU, ROBERT           8/6/07
Interview scheduling     Phone screen                     Phone screen                        1            1           8        8     47      GUNDER, TERRI         6/29/07
                                                                                          Severtity   Occurance   Detection
    Process Step/Input           Recommended Action                Actions Taken           (1-10)       (1-10)     (1-10)     RPN Priority       Responsibility    Target Date
Interview team debrief        Always meet with Mgr          Always meet with Mgr              6            2          7        84    28        DUNLAP, ERNEST         7/2/07
Interview team debrief        Define roles at beginning     Define roles at beginning         4            8          2        64    33          GASS, DAVID         5/24/07
Interview team debrief        Make Intvw priority for       Make Intvw priority for           3            3          7        63    49         BOCK, ROBERT         2/12/07
                              1+rooms                       1+rooms
Interview team debrief        Stay in touch with Mgr        Stay in touch with Mgr           2            2           7       28     51         GUNDER, TERRI        5/20/07
Interview team debrief        Consequence of delay-         Consequence of delay-            7            2           1       14     27          GASS, DAVID          9/8/07
                              cancel job                    cancel job
Managers Review Resumes Establish agreed upon               Establish agreed upon            8            8           1       64     25         BOCK, ROBERT         6/28/07
                              process that includes         process that includes
                              structured debrief            structured debrief
Managers Review Resumes F/U those with "history"            F/U those with "history"         4            7           2       56     34         GAGE, MICHAEL         6/1/08
Managers Review Resumes Ensue backup if possible            Ensue backup if possible         1            6           8       48     38        BAKER, BRADLEY        4/26/08
Managers Review Resumes Sell job during prescreen           Sell job during prescreen        2            3           5       30     44        BAUER, MICHAEL         8/5/07
Managers Review Resumes Call at night                       Call at night                    1            4           7       28     48          HSU, ROBERT         2/12/07
Managers Review Resumes Always meet with Mgr                Always meet with Mgr             9            2           1       18     24      EDMONDSON, DEBRA        8/12/07
Managers Review Resumes F/U those with "history"            F/U those with "history"         4            1           1        4     53      HANSEN, JEFFREY E.       7/1/07
Managers Review Resumes HR Meet w/Mgr re: specs             HR Meet w/Mgr re: specs          2            1           1        2     60       PERRAULT, JULIET        8/4/07
Offer                         Always meet with Mgr          Always meet with Mgr             3            3           1        9     16        GANN, BARBARA         2/13/07
                              automatic reminders
Placing advt/posting on internet                            automatic reminders              9            6           1       54     23      MARTINEZ, INOCENCIO     8/17/07
                              Estab procedures of time
Placing advt/posting on internet                            Estab procedures of time         3            3           2       18     59        GUNDER, TERRI          8/4/07
                              and expectations of length    and expectations of length
                              of step                       of step
                              Phone screen or get
Placing advt/posting on internet                            Phone screen or get              2            2           4       16     56        JAMISON, SHELLY       4/17/07
                              application form from         application form from
                              applicant before interview    applicant before interview
Selection decision            Education                     Education                        6            3           2       36     15        GANN, BARBARA         1/29/07
Selection decision            Track ad results by           Track ad results by              2            4           1        8     26        SZCZOTKA, CHRIS       4/18/07
                              job/placement                 job/placement
Selection decision            Officers delegate authority   Officers delegate authority      1            6           1        6     39       SCHULZ, GRETCHEN       8/27/07
                              or predetermine a range       or predetermine a range
Writing job posting/advert    More panel interviews         More panel interviews            5            5          10       250     6          CRUZ, LESLIE         5/7/08
Writing job posting/advert                                                                   3            6           9       162    12        BAUER, MICHAEL         5/7/07
Writing job posting/advert    Officers delegate authority   Officers delegate authority      3            1           9        27    57        JAMISON, SHELLY       6/15/07
Writing job posting/advert    Make spec review an           Make spec review an              3            7           1        21    35      MALDONADO, GABRIELA     3/17/07
                              expectation                   expectation
Writing job posting/advert    Establish Standard            Establish Standard                3           5           1        15    42        JAMISON, SHELLY       3/21/08
Writing job posting/advert    Give details to Davis         Give details to Davis             1           3           3         9    58      MARTINEZ, INOCENCIO     6/13/07
Writing Job specification     Interview Training            Interview Training                4           7           7       196     8        LOHAN, PATRICIA        6/8/07
Writing Job specification     Close job                     Close job                         4           6           4        96    11       NAEGER, MICHAEL       10/25/07
Writing Job specification     HRA remind HRC if old ad      HRA remind HRC if old ad          4           5           3        60    40        LOHAN, PATRICIA       6/21/07
Writing Job specification     Interview Training            Interview Training               10           1           2        20    20          CRUZ, LESLIE        5/24/07
Writing Job specification     Estab procedures of time      Estab procedures of time          3           5           1        15    43          HSU, ROBERT         9/21/08
                              and expectations of length    and expectations of length
                              of step                       of step
Writing Job specification     Always meet with Mgr and      Always meet with Mgr and         2            1           7       14     52        SZCZOTKA, CHRIS       4/29/07
                              be aware of Top Mgt           be aware of Top Mgt
                              expectations                  expectations
Rating Degree of Severity                                                                               Probability of Occurrence                  Detectability
  1    No effect.                                                                                       Likelihood of         1,000,000    > 1.67  Sure that the potential failure    100%
                                                                                                        occurrence is remote                       will be found or prevented
                                                                                                                                                   before producing a safety
                                                                                                                                                   risk
  2    Minor disruption to production line. A portion (less than 100%) of the product may have to       Low failure rate with     20,000    1.33   Almost certain that the            99%
       be reworked on-line but in-station. Fit / finish / squeak / rattle item does not conform. Defect supporting                                 potential failure will be found
       noticed by discriminating customers.                                                             documentation                              or prevented before
                                                                                                                                                   producing a safety risk
  3    Minor disruption to production line. A portion (less than 100%) of the product may have to       Low failure rate          5,000    approx. Low likelihood that the             95
       be reworked on-line but out-of-station. Fit / finish / squeak / rattle item does not conform.    without supporting                   1.0   potential failure will be
       Defect noticed by average customers.                                                             documentation                              prevented before producing
                                                                                                                                                   a safety risk
  4    Minor disruption to production line. The product may have to be sorted and a portion (less   Occasional failures           2,000     < 1.0  Controls may detect or              90
       than 100%) reworked. Fit / finish / squeak / rattle item does not conform. Defect noticed by                                                prevent the potential failure
       most customers.                                                                                                                             from occuring during
                                                                                                                                                   operation
  5    Minor disruption to production line. 100% of product may have to be reworked. Vehicle /     Relatively moderate             500             Moderate likelihood that the        85
       item operable, but some comfort / convenience item(s) operable at reduced level of          failure rate with                               potential failure will occur
       performance. Customer experiences some dissatisfaction.                                     supporting                                      before producing a safety
                                                                                                   documentation                                   risk
  6    Minor disruption to production line. A portion (less than 100%) may have to be scrapped (no Moderate failure rate           100             Controls are unlikely to            80
       sorting). Vehicle / item operable, but some comfort / convenience item(s) inoperable.       without supporting                              detect or prevent the
       Customers experience discomfort.                                                            documentation                                   potential failure during
                                                                                                                                                   operation
  7    Minor disruption to production line. Product may have to be sorted and a portion (less than      Relatively high failure    50              Poor likelihood that the            70
       100%) scrapped. Vehicle operable, but at a reduced level of performance. Customer                rate with supporting                       potential failure will be
       dissatisfied.                                                                                    documentation                              detected or prevented before
                                                                                                                                                   producing a safety risk

  8    Major disruption to production line. 100% of product may have to be scrapped. Vehicle /          High failure rate          20                Very poor likelihood that the     60
       item inoperable, loss of primary function. Customer very dissatisfied.                           without supporting                           potential failure will be
                                                                                                        documentation                                detected or prevented before
                                                                                                                                                     producing a safety risk

  9    May endanger operator. Failure mode affects safe vehicle operation and / or involves             Failure is almost          10                Current controls probably will    50
       noncompliance with government regulation. Failure will occur WITH warning.                       certain based on                             not even detect the potential
                                                                                                        specifications or                            failure
                                                                                                        significant DV testing

  10   May endanger operator. Failure mode affects safe vehicle operation and / or involves             Assured of failure          2                Absolute certainty that the      < 50
       noncompliance with government regulation. Failure will occur WITHOUT warning.                    based on                                     current controls will not
                                                                                                        specifications or                            detect the potential failure
                                                                                                        significant DV testing
                                                                                                Action Prioirity
                                                          C
                                                                                                                                 Responsibility
                              Potential Potential     S   l   Potential    O            D   R                                                           S O D R
  FMEA                                                                         Current                             Recommended    and Target    Actions
                     Function Failure Effect(s)       E   a   Cause(s)     C            E   P                                                           E C E P
Template 1                                                                     Controls                              Action(s)    Completion    Taken
                               Mode of Failure        V   s   of Failure   C            T   N                                                           V C T N
                                                                                                                                    Date
                                                          s



                                Potential Potential   S                    O            D   R                                                        S O D R
  FMEA               Product                                  Potential        Current                                Actions  Resp.& Target Actions
           Component             Failure   Failure    E                    C            E   P                                                        E C E P
Template 2           Function                                 Causes           Controls                            Recommended     Date      Taken
                                 Mode      Effects    V                    C            T   N                                                        V C T N



                              Potential                   C
                                        Potential             Potential
                     Process Failure                  S   l                O            D   R                                    Responsible           S O D R
  FMEA                                   Failure              Causes of        Current                             Recommend                   Taken
               #     Function Modes                   E   a                C            E   P                                     Person &             E C E P
Template 3                               Effects                Failure        Controls                              Actions                   Actions
                      (Step) (process                 V   s                C            T   N                                    Target Date           V C T N
                                        (KPOVs)                (KPIVs)
                              defects)                    s


                                          Potential                        F
                      Step or Potential               S                                D    R
  FMEA                                    Effect of                        R
               #       Link in Failure                E                                E    P
Template 4                                 Failure                         E
                      process Mode                    V                                T    N
                                           Mode                            Q
                                                                                                                     Degree of Severity
Rating   FMEA Template - JW                                              FMEA Example II - MB                                             FMEA Example III - MB                                           FMEA Example - Blank - JR (Psychiatric Center)
    1    None - no effect                                                Safety or environmental impact is insignificant                  No effect.                                                      Failure not noticeable or would not affect the delivery of
                                                                                                                                                                                                          service
   2     Very minor - Fit/finish/squeak/rattle defect, noticed by some   Safety or environmental impact is slight; customer will probably Minor disruption to production line. A portion (less than 100%) N/A
                                                                         experience slight annoyance                                      of the product may have to be reworked on-line but in-station.
                                                                                                                                          Fit / finish / squeak / rattle item does not conform. Defect
                                                                                                                                          noticed by discriminating customers.
   3     Minor - Fit/finish/squeak/rattle defect, noticed by average     Safety and/or environmental impact will be affected due to the Minor disruption to production line. A portion (less than 100%) N/A
                                                                         slight degredation of performance of components; customer      of the product may have to be reworked on-line but out-of-
                                                                         will experience annoyance                                      station. Fit / finish / squeak / rattle item does not conform.
                                                                                                                                        Defect noticed by average customers.
   4     Very Low - Fit/finish/squeak/rattle defect, noticed by most     Safety and/or environmental impact affected due to continually Minor disruption to production line. The product may have to Minor event increased length of stay
                                                                         poor system performance; customer dissatisfied                 be sorted and a portion (less than 100%) reworked. Fit / finish
                                                                                                                                        / squeak / rattle item does not conform. Defect noticed by
                                                                                                                                        most customers.
   5     Low - Operable, but with some disatisfaction                    Considerable safety and/or environmental impact due to           Minor disruption to production line. 100% of product may         N/A
                                                                         failure of components; customer is made uncomfortable            have to be reworked. Vehicle / item operable, but some
                                                                                                                                          comfort / convenience item(s) operable at reduced level of
                                                                                                                                          performance. Customer experiences some dissatisfaction.


   6     Moderate - Operable, but uncomfortable                          Considerable safety and/or environmental impact due to           Minor disruption to production line. A portion (less than 100%) N/A
                                                                         continued degredation of components; warranty repair, down       may have to be scrapped (no sorting). Vehicle / item
                                                                         time significant manufacturing or assembly complaint             operable, but some comfort / convenience item(s) inoperable.
                                                                                                                                          Customers experience discomfort.
   7     High - Operable, but at reduced performance                     High safety risk and/or severe environmental impact without      Minor disruption to production line. Product may have to be      Failure that can cause non-serious patient harm and
                                                                         violating existing codes/standards; high degree of customer      sorted and a portion (less than 100%) scrapped. Vehicle          significant patient dissatisfaction
                                                                         dissatisfaction; productivity affected by high scrap or rework   operable, but at a reduced level of performance. Customer
                                                                         levels                                                           dissatisfied.
   8     Very high - inoperable                                          High safety risk and/or severe environmental Impact violating    Major disruption to production line. 100% of product may         N/A
                                                                         existing codes/standards; very high degree of customer           have to be scrapped. Vehicle / item inoperable, loss of
                                                                         dissatisfaction                                                  primary function. Customer very dissatisfied.
   9     Hazardous with warning                                          Severe safety impact with warning before failure or violation of May endanger operator. Failure mode affects safe vehicle         N/A
                                                                         safety codes/regulations; customer endangered                    operation and / or involves noncompliance with government
                                                                                                                                          regulation. Failure will occur WITH warning.

   10    N/A                                                             Severe safety impact without warning before failure or violation May endanger operator. Failure mode affects safe vehicle         Failure that can result in death or serious harm.
                                                                         of safety codes/regulations; customer endangered                 operation and / or involves noncompliance with government
                                                                                                                                          regulation. Failure will occur WITHOUT warning.




                                                                                                               Probability of Occurrence
Rating   FMEA Template - JW                                              FMEA Example II - MB                                             FMEA Example III - MB                                            FMEA Example - Blank - JR (Psychiatric Center)
    1    Remote, les than 1 in 1,500,000                                 Likelihood of occurrence is remote, 1 in 1,000,000               Remote, 1 in 1,500,000                                           Remote, sometimes in 5-30 years
    2    Low, 1 in 150,000                                               Low failure rate with supporting documentation, 1 in 20,000      Very Low, 1 in 150,000                                           N/A

   3     Low, 1 in 15,000                                                Low failure rate without supporting documentation, 1 in 5,000    Low, 1 in 15,000                                                 N/A

   4     Occasional, 1 in 2,000                                          Occasional failures, 1 in 2,000                                  Previous processes which have experienced occasional             Uncommon, 2-5 times per year
                                                                                                                                          failures, but not in major proportions, 1 in 2,000

   5     Occasional, 1 in 400                                            Relatively moderate failure rate with supporting                 Previous processes which have experienced occasional             N/A
                                                                         documentation, 1 in 500                                          failures, but not in major proportions, 1 in 400

   6     Occasional, 1 in 80                                             Relatively moderate failure rate with supporting                 Moderate, 1 in 80                                                N/A
                                                                         documentation, 1 in 100
   7     Repeated, 1 in 20                                    Relatively high failure rate with supporting documentation, 1 in Processes that have often failed, 1 in 20                           Occasional, a few times a year
                                                              50
   8     Repeated, 1 in 8                                     High failure rate without supporting documentation, 1 in 20      High, 1 in 8                                                        N/A

   9     Inevitable, 1 in 3                                   Failure is almost certain based on specifications or significant      Failure is almost inevitable, 1 in 3                           N/A
                                                              DV testing, 1 in 10
   10    Inevitable, 1 in 2                                   Assured of failure based on specifications or significant DV          Very high, 1 in 2                                              Frequent, several times a year
                                                              testing, 1 in 2



                                                                                                                 Detectability
Rating   FMEA Template - JW                                   FMEA Example II - MB                                                  FMEA Example III - MB                                          FMEA Example - Blank - JR (Psychiatric Center)
    1    Almost certain that DC will detect                   Sure that the potential failure will be found or prevented before     Almost Certain - Test content must detect 99.5% of failures    90% of the time
                                                              producing a safety risk
   2     Very high chance that DC will detect                 Almost certain that the potential failure will be found or            Very High - Test content must detect 97.5% of failures         N/A
                                                              prevented before producing a safety risk
   3     High chance that DC will detect                      Low likelihood that the potential failure will be prevented                                                                          N/A
                                                              before producing a safety risk                                        High - Test content must detect 95% of failures
   4     Moderately hight chance that DC will detect          Controls may detect or prevent the potential failure from             Moderately High - Test content must detect 92.5% of failures   70% of the time
                                                              occuring during operation
   5     Moderate chance that DC will detect                  Moderate likelihood that the potential failure will occur before      Moderate - Test content must detect 90% of failures            N/A
                                                              producing a safety risk
   6     Low chance that DC will detect                       Controls are unlikely to detect or prevent the potential failure      Low - Test content must detect 87.5% of failures               N/A
                                                              during operation
   7     Very low chance that DC will detect                  Poor likelihood that the potential failure will be detected or        Very Low - Test content must detect 85% of failures            50% of the time
                                                              prevented before producing a safety risk
   8     Remote chance that DC will detect                    Very poor likelihood that the potential failure will be detected or   Remote - Test content must detect 82.5% of failures            N/A
                                                              prevented before producing a safety risk
   9     Very remote chance that DC will detect               Current controls probably will not even detect the potential          Very Remote - Test content must detect 80% of failures         N/A
                                                              failure
   10    Absolute uncertainty, design control cannot detect   Absolute certainty that the current controls will not detect the      Almost Impossible - Test content detects < 80 % of failures    Less than 50% of the time
                                                              potential failure

				
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