Service Contract Management

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					                                                                     SWOT Matrix




                                                      SWOT Matrix
                                                        Strengths                          Weaknesses
                                                        1. Standardized processes          1. Poor customer service;
                                                        and methods;                       2. Lack of necessary skill
                                                        2. Excellent internal              sets among employees &
                                                        communication;                     managers;
                                                        3. Sound strategic planning        3. High turnover;
                                                        and review cycle;                  4. Outmoded systems and
                                                        4. Highly evolved and effective    technologies;
                                                        performance measurements;          5. Poor demand
                                                        5. Sound contract                  forecasting.
                                                        management and monitoring
                                                        process.


          Opportunities   1. Turnkey supplier solution
                          2. Breakthrough method by
                          employees and managers
                          3. New & emerging technology                S-O                            W-O
                          to improve productivity


          Threats         1. Looming economic
                          downturn and subsequent
                          funding crunch;
                          2. Effective and determined
                          lobbying to your customers by
                          other providers;
                          3. Economic upswing drives                  S-T                            W-T
                          up the market for qualified
                          employees;
                          4. Pressure from Legislature &
                          Citizen's groups to consider
                          private providers.

                                                                                    Risk




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                                                                                     Financial Risk Category Dashboard




                                         Risk Rating Matrix
                          High impact   Medium Risk        High Risk
                                        Create risk management Create detailed and
                                        & mitigation plans     specific plans for
                                                               management &
                                                               mitigation or
                                                               cancellation of project
                          Low impact    Low Risk                  Medium Risk
                                        Accept or ignore the risk Create risk
                                                                  management &
                                                                  mitigation plans
                                        Low likelyhood            High likelyhood


  Category                                                    Risk Management Dashboard
                               Risk          Likelyhood                Impact       Risk Factor                               Action
         Financial Risk




                                                                                                       0


                                                                                                       0


                                                                                                       0

  Risk Rating = Sum of Risk
                                                                                                       0
           Factors

 Category Risk Score = Sum
 of Risk Factors/Number of                                                                        #DIV/0!
        Risk Factors

                                        5 = Certain               5 = Disastrous
                                        4 = Likely                4 = Major
                                        3 = Moderate              3 = Moderate
                                        2 = Unlikely              2 = Minor
                                        1 = Never                 1= None
                                                                                                    17-25            High
                                                                                                    9-16             Medium
                                                                                                     1-8             Low




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                                                                                    Technical Risk Category Dashboard




                                         Risk Rating Matrix
                          High impact   Medium Risk       High Risk
                                        Create risk management Create detailed and
                                        & mitigation plans     specific plans for
                                                               management &
                                                               mitigation or
                                                               cancellation of project
                          Low impact    Low Risk                 Medium Risk
                                        Accept or ignore the risk Create risk management
                                                                  & mitigation plans



                                        Low likelyhood           High likelyhood


  Category                                                   Risk Management Dashboard
                               Risk          Likelyhood               Impact       Risk Factor                                   Action
         Technical Risk




                                                                                                          0

                                                                                                          0

                                                                                                          0

 Risk Rating = Sum of Risk
                                                                                                          0
          Factors
 Category Risk Score = Sum
 of Risk Factors/Number of                                                                        #DIV/0!
        Risk Factors
                                        5 = Certain              5 = Disastrous
                                        4 = Likely               4 = Major
                                        3 = Moderate             3 = Moderate
                                        2 = Unlikely             2 = Minor
                                        1 = Never                1= None
                                                                                                   17-25                High
                                                                                                   9-16                 Medium
                                                                                                    1-8                 Low




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                                                                                          Operational Risk Category Dashboard




                                           Risk Rating Matrix
                            High impact   Medium Risk       High Risk
                                          Create risk management      Create detailed and
                                          & mitigation plans          specific plans for
                                                                      management & mitigation
                                                                      or cancellation of project


                            Low impact    Low Risk                    Medium Risk
                                          Accept or ignore the risk   Create risk management
                                                                      & mitigation plans


                                          Low likelyhood              High likelyhood


  Category                                                        Risk Management Dashboard
                                 Risk           Likelyhood                 Impact        Risk Factor                                     Action
         Operational Risk




                                                                                                                 0

                                                                                                                 0

                                                                                                                 0

  Risk Rating = Sum of Risk
                                                                                                                 0
           Factors

 Category Risk Score = Sum
 of Risk Factors/Number of                                                                               #DIV/0!
        Risk Factors

                                          5 = Certain                 5 = Disastrous
                                          4 = Likely                  4 = Major
                                          3 = Moderate                3 = Moderate
                                          2 = Unlikely                2 = Minor
                                          1 = Never                   1= None
                                                                                                           17-25                High
                                                                                                            9-16                Medium
                                                                                                             1-8                Low




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                                                                                    Schedule Risk Category Dashboard




                                        Risk Rating Matrix
                         High impact   Medium Risk        High Risk
                                       Create risk management Create detailed and
                                       & mitigation plans     specific plans for
                                                              management &
                                                              mitigation or
                                                              cancellation of project
                         Low impact    Low Risk                  Medium Risk
                                       Accept or ignore the risk Create risk
                                                                 management &
                                                                 mitigation plans
                                       Low likelyhood            High likelyhood


  Category                                                   Risk Management Dashboard
                              Risk           Likelyhood               Impact       Risk Factor                                  Action
         Schedule Risk




                                                                                                         0

                                                                                                         0

                                                                                                         0

  Risk Rating = Sum of Risk
                                                                                                         0
           Factors

 Category Risk Score = Sum
 of Risk Factors/Number of                                                                       #DIV/0!
        Risk Factors

                                       5 = Certain               5 = Disastrous
                                       4 = Likely                4 = Major
                                       3 = Moderate              3 = Moderate
                                       2 = Unlikely              2 = Minor
                                       1 = Never                 1= None
                                                                                                   17-25               High
                                                                                                   9-16                Medium
                                                                                                    1-8                Low




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                                                                                       Legal Contractual Risk Category Dashboard




                                           Risk Rating Matrix
                             High impact   Medium Risk      High Risk
                                           Create risk              Create detailed and
                                           management &             specific plans for
                                           mitigation plans         management &
                                                                    mitigation or
                                                                    cancellation of project

                             Low impact    Low Risk                 Medium Risk
                                           Accept or ignore the     Create risk
                                           risk                     management &
                                                                    mitigation plans
                                           Low likelyhood           High likelyhood


  Category                                                        Risk Management Dashboard
                                  Risk          Likelyhood                Impact       Risk Factor                                  Action
         Legal/Contractual




                                                                                                            0
               Risk




                                                                                                            0

                                                                                                            0

  Risk Rating = Sum of Risk
                                                                                                            0
           Factors

 Category Risk Score = Sum
 of Risk Factors/Number of                                                                             #DIV/0!
        Risk Factors

                                           5 = Certain              5 = Disastrous
                                           4 = Likely               4 = Major
                                           3 = Moderate             3 = Moderate
                                           2 = Unlikely             2 = Minor
                                           1 = Never                1= None
                                                                                                         17-25             High
                                                                                                         9-16              Medium
                                                                                                          1-8              Low




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                                                                                           Organizational Risk Category Dashboard




                                              Risk Rating Matrix
                               High impact   Medium Risk       High Risk
                                             Create risk management      Create detailed and
                                             & mitigation plans          specific plans for
                                                                         management &
                                                                         mitigation or cancellation
                                                                         of project
                               Low impact    Low Risk                    Medium Risk
                                             Accept or ignore the risk   Create risk management
                                                                         & mitigation plans


                                             Low likelyhood              High likelyhood


  Category                                                          Risk Management Dashboard
                                    Risk           Likelyhood                Impact        Risk Factor                                   Action
         Organizational Risk




                                                                                                                   0

                                                                                                                   0


                                                                                                                   0

  Risk Rating = Sum of Risk
                                                                                                                   0
           Factors

 Category Risk Score = Sum
 of Risk Factors/Number of                                                                                   #DIV/0!
        Risk Factors

                                             5 = Certain                 5 = Disastrous
                                             4 = Likely                  4 = Major
                                             3 = Moderate                3 = Moderate
                                             2 = Unlikely                2 = Minor
                                             1 = Never                   1= None
                                                                                                              17-25             High
                                                                                                              9-16              Medium
                                                                                                               1-8              Low




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                                              Risk Summary Dashboard


Risk Summary Dashboard by Category
                      Risk Rating by      Category Risk         Total Number of    Trend from last Risk Level
                      Category            Score                 Identified Risks   report
Financial Risk                0               #DIV/0!                     0                             #DIV/0!
Technical Risk                0               #DIV/0!                     0                               #DIV/0!
Operational Risk                0             #DIV/0!                    0                                #DIV/0!
Schedule Risk                   0             #DIV/0!                    0                                #DIV/0!
Legal & Contractual             0             #DIV/0!                    0                                #DIV/0!
Organizational                  0             #DIV/0!                    0                                #DIV/0!


Total                           0             #DIV/0!                    0
                                                                                                          #DIV/0!



                        Increasing risk   Decreasing risk No change                        Risk level legend

Trending arrow legend
                              


                                               
                                                                        =               17-25
                                                                                                   High
                                                                                        9-16       Medium
                                                                                         1-8       Low




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                                                       Qualitative Risk Analysis




                                          Qualititative Risk Analysis
                                                         Consequences
                                       Neglible     Low                  Medium          High        Extreme
                      Almost certain    Trivial     Major                   High        Severe         Severe
         Likelihood




                          Likely




                                                                                                                   Risk
                                        Trivial   Significant               Major         High         Severe
                        Moderate        Trivial   Moderate               Significant     Major          High
                         Unlikely       Trivial      Low                 Moderate      Significant     Major
                          Rare          Trivial     Trivial                  Low       Moderate      Significant




                                                                     Risk




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                                Level of risk/Consequences




                          Level of risk
          Severe Must be managed via detailed plans reviewed &
                  approved by senior management.
            High Requires detailed research & planning.
           Major Requires senior management & program level
              attention.
    Moderate Requires management through specific
              monitoring or response procedures.
        Low Can be managed by routine procedure.
      Trivial Unlikely to require the specific application of
              resources, or can be managed through
              immediate resolution.


                        Consequences
     Extreme The consequences would threaten the survival
             of not only the service, but also the
             organization, probably causing major problems
             for stakeholders and service delivery
             capabilities.
        High The consequences would threaten the survival
             or continued effective operation of a service,
             and require top level administrative
             intervention.
      Medium The consequences would not threaten the
             service, but would mean that it would be
             subject to significant review or changes in
             operating parameters.
         Low The consequences would threaten the
             efficiency or effectiveness of some aspect of
             the service, but would be dealt with internally.

  Negligible Any consequences are dealt with by routine
                  operations.

10of 10                                   Draft                  7/21/2010

				
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