Richland County Sc Real Estate Tax Records by yqs44265

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									oCOUNTY COUNTY OF RESIDENCE
 | ------- | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                    |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   | 1 ABBEVILLE        |   11          |   1.4       |   1.4             |   1.4                  |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 2 AIKEN            |   30          |   3.6       |   3.6             |   5.0                  |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 3 ALLENDALE        |   3           |   .4        |   .4              |   5.4                  |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 4 ANDERSON         |   43          |   5.2       |   5.2             |   10.6                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 5 BAMBERG          |   5           |   .6        |   .6              |   11.2                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 6 BARNWELL         |   6           |   .8        |   .8              |   11.9                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 7 BEAUFORT         |   14          |   1.7       |   1.7             |   13.6                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 8 BERKELEY         |   29          |   3.5       |   3.5             |   17.1                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 9 CALHOUN          |   2           |   .2        |   .2              |   17.3                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 10 CHARLESTON      |   62          |   7.5       |   7.6             |   24.9                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 11 CHEROKEE        |   18          |   2.2       |   2.2             |   27.1                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 12 CHESTER         |   9           |   1.1       |   1.1             |   28.1                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 13 CHESTERFIELD    |   11          |   1.3       |   1.3             |   29.5                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 14 CLARENDON       |   2           |   .2        |   .2              |   29.7                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 15 COLLETON        |   2           |   .2        |   .2              |   29.9                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 16 DARLINGTON      |   23          |   2.8       |   2.8             |   32.7                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 17 DILLON          |   9           |   1.1       |   1.1             |   33.8                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 18 DORCHESTER      |   15          |   1.8       |   1.8             |   35.6                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 19 EDGEFIELD       |   4           |   .5        |   .5              |   36.1                 |
 |         | ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   20 FAIRFIELD       |   9           |   1.1       |   1.1             |   37.2                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   21 FLORENCE        |   23          |   2.8       |   2.8             |   40.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   22 GEORGETOWN      |   12          |   1.4       |   1.4             |   41.5                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   23 GREENVILLE      |   70          |   8.5       |   8.5             |   50.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   24 GREENWOOD       |   16          |   1.9       |   1.9             |   51.9                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   25 HAMPTON         |   3           |   .4        |   .4              |   52.4                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   26 HORRY           |   23          |   2.8       |   2.8             |   55.2                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   27 JASPER          |   3           |   .4        |   .4              |   55.6                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   28 KERSHAW         |   14          |   1.8       |   1.8             |   57.3                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   29 LANCASTER       |   14          |   1.6       |   1.7             |   59.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   30 LAURENS         |   8           |   1.0       |   1.0             |   60.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   31 LEE             |   7           |   .8        |   .8              |   60.8                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   32 LEXINGTON       |   46          |   5.5       |   5.6             |   66.4                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   33 MCCORMICK       |   3           |   .3        |   .3              |   66.7                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   34 MARION          |   14          |   1.7       |   1.7             |   68.4                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   35 MARLBORO        |   5           |   .6        |   .6              |   69.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   36 NEWBERRY        |   9           |   1.1       |   1.1             |   70.1                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   37 OCONEE          |   17          |   2.0       |   2.0             |   72.1                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   38 ORANGEBURG      |   22          |   2.7       |   2.7             |   74.8                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   39 PICKENS         |   17          |   2.1       |   2.1             |   77.0                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   40 RICHLAND        |   56          |   6.7       |   6.8             |   83.8                 |
|   |   ----------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|           | 41 SALUDA          | 7           | .8        | .8              | 84.6                 |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | 42 SPARTANBURG     | 51          | 6.2       | 6.3             | 90.9                 |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | 43 SUMTER          | 23          | 2.8       | 2.8             | 93.7                 |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | 44 UNION           | 9           | 1.1       | 1.2             | 94.8                 |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | 45 WILLIAMSBURG    | 10          | 1.3       | 1.3             | 96.1                 |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | 46 YORK            | 32          | 3.9       | 3.9             | 100.0                |
|           | ----------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total              | 819         | 99.4      | 100.0           |                      |
|   ------- | ----------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 47 DK              | 5           | .6        |                 |                      |
|   ------- | ----------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                        | 823         | 100.0     |                 |                      |
|   ------------------------ |   --------- |   ------- |   ------------- |   ------------------ |
Q11 SATISFACTION W/ QUALITY OF STATE    SERVICES
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 VERY SATISFIED           | 107         | 13.1      | 14.6            | 14.6                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SOMEWHAT SATISFIED       | 427         | 51.9      | 58.1            | 72.6                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SOMEWHAT DISSATISFIED    | 131         | 15.9      | 17.8            | 90.4                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 VERY DISSATISFIED        | 70          | 8.5       | 9.6             | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 736         | 89.4      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 5 DK                       | 87          | 10.6      |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q12 WHY ARE    YOU SATISFIED OR DISSATISFIED WITH SERVICES
 | ------- |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                      | Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   11 EMPLOYEES DO JOB WELL           | 7           |   .8        |   1.1             |   1.1                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   12 TRUST EMPLOYEES                 | 4           |   .5        |   .7              |   1.8                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   13 EMPLOYEES CARE                  | 1           |   .1        |   .1              |   1.9                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   14 EMPLOYEES FRIENDLY              | 4           |   .5        |   .8              |   2.7                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   15 EMPLOYEES QUALIFIED             | 2           |   .2        |   .3              |   3.0                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   16 EMPLOYEES HARDWORKING           | 1           |   .1        |   .1              |   3.1                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   17 QUICK SERVICE                   | 2           |   .2        |   .3              |   3.4                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   18 DO WHAT SUPPOSE TO DO           | 6           |   .7        |   .9              |   4.4                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   19 EMPLOYEES COOPERATIVE           | 0           |   .0        |   .1              |   4.4                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   20 EMPLOYEES PROFESSIONALLY        | 1           |   .1        |   .2              |   4.6                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   21 TREATED FAIRLY                  | 1           |   .1        |   .1              |   4.7                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   111 EMPLOYEES ARE UNDERPAID        | 4           |   .5        |   .7              |   5.4                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   112 DO NOT DO THEIR JOBS           | 2           |   .2        |   .3              |   5.7                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   113 OVERSTAFFED                    | 2           |   .2        |   .3              |   6.0                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   114 BAD EMPLOYEE ATTITUDE          | 9           |   1.0       |   1.5             |   7.4                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   115 EMPLOYEES UNCOOPERATIVE        | 2           |   .2        |   .3              |   7.7                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   116 SLOW TO HELP PEOPLE            | 6           |   .7        |   1.0             |   8.8                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   117 UNDERSTAFFED                   | 3           |   .3        |   .4              |   9.2                  |
 |         |   ---------------------------------- | ---------   |   -------   |   -------------   |   ------------------   |
 |         |   118 WORK FOR MONEY                 | 2           |   .3        |   .4              |   9.6                  |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   119 WORKED TOO LONG                  |   1           |   .1        |   .1              |   9.8                  |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   120 EMPLOYEES NOT HELPFUL            |   1           |   .1        |   .2              |   9.9                  |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   121 APATHETIC ATTITUDE               |   1           |   .1        |   .2              |   10.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   123 EMPLOYEES DONT CARE              |   1           |   .1        |   .1              |   10.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   124 UNNECCESSARY RAISES              |   1           |   .1        |   .2              |   10.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   125 DONT LISTEN TO PEOPLE            |   1           |   .2        |   .2              |   10.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   211 SERVICE MEETS NEEDS              |   7           |   .8        |   1.2             |   11.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   212 GOOD COMPARED OTH STATES         |   1           |   .2        |   .2              |   12.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   213 AGENCY VERY HELPFUL              |   1           |   .1        |   .2              |   12.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   214 HELP MOST PEOPLE                 |   1           |   .1        |   .2              |   12.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   215 GOOD SERVICE                     |   21          |   2.6       |   3.6             |   16.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   216 THINGS GETTING DONE              |   7           |   .8        |   1.1             |   17.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   217 EFFORTS SATISFACTORY             |   2           |   .2        |   .3              |   17.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   218 MIGHT NEED HELP                  |   3           |   .3        |   .5              |   17.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   219 MAKING IMPROVEMENTS              |   1           |   .1        |   .2              |   18.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   220 KNOWS PEOPLE HELPED              |   2           |   .2        |   .3              |   18.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   221 THERE WHEN NEEDED                |   8           |   1.0       |   1.4             |   19.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   222 RESPONSIVE TO NEEDS              |   4           |   .4        |   .6              |   20.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   223 AGENCY TRIES                     |   4           |   .4        |   .6              |   21.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   224 HELP PEOPLE IN NEED              |   2           |   .2        |   .3              |   21.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   225 GOOD INFORMATION                 |   3           |   .3        |   .4              |   21.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   226 GOOD ROADS                       |   1           |   .1        |   .1              |   21.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   227 GOOD RETIREMENT BENEFITS         |   1           |   .2        |   .2              |   22.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   228 EFFICIENT                        |   1           |   .1        |   .2              |   22.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   229 GOOD EDUCATION PROGRAMS          |   1           |   .1        |   .2              |   22.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   230 WELL MANAGED                     |   2           |   .2        |   .3              |   22.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   310 NOT SOLVE PROBLEM                |   7           |   .8        |   1.2             |   23.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   311 LACK OF FUNDING                  |   6           |   .7        |   1.0             |   24.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   312 MINORITY SERVICES INADEQUATE     |   1           |   .1        |   .2              |   25.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   313 SCHOOL SYSTEM IS POOR            |   9           |   1.1       |   1.5             |   26.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   314 TAXES ARE TOO HIGH               |   7           |   .8        |   1.1             |   27.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   315 GOVERNMENT CORRUPTION            |   5           |   .6        |   .8              |   28.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   316 WONT ATTACK PROBLEMS             |   2           |   .2        |   .3              |   28.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   317 WORKS UNDER RESTRICTIONS         |   1           |   .1        |   .1              |   28.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   318 COULD NOT LOCATE EMPLOYMENT      |   1           |   .1        |   .1              |   28.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   319 DONT GET MONEYS WORTH            |   10          |   1.2       |   1.7             |   30.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   320 KNOW OTHERS W/PROBLEMS           |   6           |   .7        |   1.0             |   31.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   321 AGENCY UNWILLING TO HELP         |   10          |   1.2       |   1.7             |   33.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   322 COMPLAINT BRUSHED ASIDE          |   1           |   .1        |   .1              |   33.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   323 IMPROPER IMPLEMENTATION          |   1           |   .1        |   .2              |   33.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   324 NOT FAIR TO EVERYONE             |   1           |   .1        |   .1              |   33.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   325 SERVICES INADEQUATE              |   10          |   1.3       |   1.8             |   35.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   326 DONT DO ANYTHING                 |   2           |   .3        |   .4              |   35.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   327 OFFICIALS DONT KEEP PROMISES     |   2           |   .3        |   .4              |   36.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   328 SOME GOOD, SOME NOT              |   18          |   2.2       |   3.1             |   39.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   329 GET THE RUNAROUND                |   6           |   .8        |   1.1             |   40.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   330 POOR QUALITY SERVICES            |   3           |   .4        |   .5              |   40.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   332 DONT SERVE PUBLIC GOOD           |   1           |   .1        |   .2              |   41.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   333 LOCAL SERVICES POOR              |   1           |   .1        |   .1              |   41.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   334 BUDGET CUTS                      |   8           |   .9        |   1.3             |   42.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   335 DONT FOLLOW LAW                  |   1           |   .2        |   .2              |   42.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   336 NOT THOROUGH ENOUGH              |   0           |   .0        |   .1              |   42.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   337 SCHOOLS:INADEQUATE SUPPLIES      |   1           |   .1        |   .2              |   43.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   338 DONT MEET NEEDS                  |   3           |   .3        |   .4              |   43.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   339 GIVE INACCURATE INFORMATION      |   1           |   .1        |   .2              |   43.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   341 RURAL AREAS:LESS ACCESS          |   9           |   1.1       |   1.5             |   45.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   342 SERVICES WORSE THAN PROBLEMS     |   1           |   .1        |   .1              |   45.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   343 COSTS ARE TOO HIGH               |   13          |   1.6       |   2.2             |   47.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   344 SHOULD PROVIDE TRANSPORTATION    |   1           |   .1        |   .2              |   47.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   345 DONT HELP THOSE IN NEED          |   14          |   1.7       |   2.4             |   50.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   346 ROADS IN POOR SHAPE              |   24          |   3.0       |   4.2             |   54.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   347 MISUSE OF STATE FUNDS            |   2           |   .2        |   .3              |   54.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   348 ABUSE OF SYSTEM                  |   1           |   .1        |   .2              |   54.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   350 LAW ENF:POOR RESPONSE            |   2           |   .3        |   .4              |   55.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   351 DIDNT LIKE OUTCOME               |   1           |   .2        |   .2              |   55.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   352 NOT AWARE OF SERVICES            |   4           |   .5        |   .7              |   56.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   353 TOO MANY BOARDS                  |   1           |   .1        |   .1              |   56.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   355 BUREAUCRACY;RED TAPE             |   9           |   1.1       |   1.6             |   57.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   356 YESTERDAYS PROB, NOT TODAYS      |   1           |   .1        |   .1              |   57.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   357 PROCESS IS HUMILIATING           |   0           |   .0        |   .1              |   58.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   358 OFFICE DISORGANIZED              |   0           |   .0        |   .1              |   58.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   359 SERVICES TOO FAR AWAY            |   1           |   .1        |   .1              |   58.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   360 DONT CARRY THRU COMMITMENTS      |   14          |   1.7       |   2.3             |   60.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   361 DIFFICULT TO OBTAIN SERVICES     |   5           |   .6        |   .8              |   61.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   362 LACK OF SERVICES                 |   2           |   .3        |   .4              |   61.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   364 NEED BETTER FACILITIES           |   1           |   .1        |   .2              |   61.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   365 INEFFICIENT                      |   4           |   .5        |   .6              |   62.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   368 POOR MANAGEMENT                  |   2           |   .3        |   .4              |   62.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   369 AREAS NOT RECEIVING SERVICES     |   1           |   .1        |   .1              |   63.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   370 NO EQUAL OPPORTUNITY             |   3           |   .4        |   .5              |   63.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   371 COMPANY LEFT SOUTH CAROLINA      |   1           |   .2        |   .2              |   63.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   372 POOR COMPARED TO OTH STATES      |   5           |   .6        |   .8              |   64.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   373 TOO MUCH PAPERWORK               |   2           |   .2        |   .3              |   64.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   374 ELDERLY NEED MORE HELP           |   10          |   1.2       |   1.7             |   66.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   375 STUDENTS NEED MORE HELP          |   1           |   .1        |   .2              |   66.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   376 HELP CERTAIN GROUPS              |   3           |   .3        |   .4              |   67.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   377 PERSONAL SERV NOT AVAILABLE      |   1           |   .1        |   .1              |   67.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   378 NO ACTION ON REQUEST             |   2           |   .2        |   .3              |   67.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   379 DIFF TO OBTAIN INFORMATION       |   1           |   .1        |   .2              |   67.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   380 DISSATISFIED W/BUS ROUTES        |   1           |   .2        |   .2              |   68.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   381 DIFF GETTING RESPONSE            |   7           |   .8        |   1.1             |   69.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   382 WASTE BY GOVERNMENT              |   10          |   1.2       |   1.7             |   70.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   383 CAN DO MORE                      |   9           |   1.2       |   1.6             |   72.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   385 AFFIRMATIVE ACTION               |   1           |   .1        |   .2              |   72.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   386 NEED ELDERLY SERVICES            |   0           |   .0        |   .1              |   72.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   387 SPEND TOO MUCH MONEY             |   3           |   .3        |   .4              |   73.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   388 THEY ARE NOT GOOD                |   1           |   .1        |   .2              |   73.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   389 NOT GOING AS THEY SHOULD         |   2           |   .2        |   .3              |   73.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   390 SYSTEM IS UNFAIR                 |   1           |   .1        |   .2              |   73.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   391 LOOPHOLES                        |   2           |   .2        |   .3              |   74.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   392 NOT THERE WHEN NEEDED            |   1           |   .2        |   .2              |   74.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   393 TOO MANY ON WELFARE              |   1           |   .1        |   .1              |   74.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   394 NOT ENOUGH MENTAL RETARDATION    |   2           |   .2        |   .3              |   74.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   395 NEED MORE FOR HOMELESS           |   1           |   .1        |   .1              |   74.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   396 MAIL SYSTEM IS POOR              |   1           |   .1        |   .2              |   75.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   397 MORE FINANCIAL ASSISTANCE        |   3           |   .4        |   .6              |   75.6                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   398 CANT GET ANYTHING DONE           |   3           |   .4        |   .5              |   76.1                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   399 CASES NOT INVESTIGATED           |   2           |   .2        |   .3              |   76.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   400 DOESNT LIKE ANYTHING             |   1           |   .1        |   .1              |   76.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   401 APPOINTED SEATS FOR ELECTION     |   1           |   .1        |   .1              |   76.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   402 DISTRIBUTION OF FUNDS            |   3           |   .3        |   .5              |   77.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   403 COURTS ARE JAMMED                |   0           |   .1        |   .1              |   77.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   404 SCHOOLS OVERCROWDED              |   1           |   .1        |   .2              |   77.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   406 PROCESS IS TOO SLOW              |   0           |   .0        |   .0              |   77.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   407 NOT ENOUGH CLASSES               |   0           |   .1        |   .1              |   77.5                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   408 COUNCIL NOT CONCERNED            |   1           |   .2        |   .2              |   77.8                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   409 CHANGE PROCEEDURES               |   1           |   .1        |   .2              |   77.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   410 DOESNT MEET STANDARDS            |   2           |   .2        |   .3              |   78.3                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   411 POOR DRUG EDUC PROGRAMS          |   1           |   .1        |   .2              |   78.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   412 INSURANCE IS A PROBLEM           |   1           |   .2        |   .2              |   78.7                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   413 DONT LIKE CERTAIN LAWS           |   1           |   .2        |   .2              |   78.9                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   992 LITTLE CONTACT W/AGENCY          |   30          |   3.6       |   5.1             |   84.0                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   993 WORKS FOR AN AGENCY              |   2           |   .2        |   .3              |   84.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   994 ALWAYS ROOM FOR IMPROVEMENT      |   28          |   3.4       |   4.8             |   89.2                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   995 POSITIVE COMMENT                 |   13          |   1.6       |   2.3             |   91.4                 |
|   |   ----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   996 NO PROBLEMS                      |   50          |   6.1       |   8.6             |   100.0                |
|           | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                | 587         | 71.3      | 100.0           |                      |
|   ------- | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP                               | 121         | 14.7      |                 |                      |
|           | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DK                               | 102         | 12.4      |                 |                      |
|           | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                               | 12          | 1.5       |                 |                      |
|           | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                | 236         | 28.7      |                 |                      |
|   ------- | ----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                          | 823         | 100.0     |                 |                      |
|   ------------------------------------------ |   --------- |   ------- |   ------------- |   ------------------ |
Q12r WHY DIS/SATISFIED W/STATE AGENCY-RECODED
 | ------- | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                  |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   | 1 POS:ATTITUDE                   |   8           |   .9        |   1.3             |   1.3                  |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 2 POS:ACTIONS/ATTRIBUTES         |   23          |   2.7       |   3.8             |   5.2                  |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 3 POS:MEETING NEEDS              |   58          |   7.1       |   10.0            |   15.1                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 4 POS:SPECIFIC SERVICES          |   6           |   .7        |   1.0             |   16.1                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 5 POS:OTHER                      |   4           |   .5        |   .7              |   16.8                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 6 NEG:ATTITUDE                   |   30          |   3.6       |   5.1             |   21.8                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 7 NEG:ACTIONS/ATTRIBUTES         |   14          |   1.7       |   2.4             |   24.3                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 8 NEG:DOESNT MEET NEEDS          |   106         |   12.9      |   18.1            |   42.4                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 9 NEG:SPECIFIC SERVICES          |   56          |   6.8       |   9.5             |   51.8                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 10 NEG:LACK OF RESOURCES         |   21          |   2.6       |   3.6             |   55.5                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 11 NEG:OTH MONETARY ISSUES       |   36          |   4.3       |   6.0             |   61.5                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 12 NEG:ORGANIZATION              |   6           |   .8        |   1.1             |   62.6                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 13 NEG:SYSTEM UNFAIR             |   11          |   1.4       |   1.9             |   64.5                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 14 NEG:GOVT TOO BIG              |   25          |   3.1       |   4.3             |   68.9                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 15 NEG:GOVT CORRUPTION           |   7           |   .9        |   1.2             |   70.1                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 16 NEG:QUALITY OF SERVICES       |   33          |   4.0       |   5.7             |   75.8                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 17 NEG:OTHER ASPECTS             |   18          |   2.2       |   3.1             |   78.9                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 992 LITTLE CONTACT W/AGENCY      |   30          |   3.6       |   5.1             |   84.0                 |
 |         | -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 993 WORKS FOR AN AGENCY          |   2           |   .2        |   .3              |   84.4                 |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 994 ALWAYS ROOM FOR IMPROVEMENT    | 28          | 3.4       | 4.8             | 89.2                 |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 995 POSITIVE COMMENT               | 13          | 1.6       | 2.3             | 91.4                 |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 996 NO PROBLEMS                    | 50          | 6.1       | 8.6             | 100.0                |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                              | 587         | 71.3      | 100.0           |                      |
|   ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP                             | 121         | 14.7      |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DK                             | 102         | 12.4      |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                             | 12          | 1.5       |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                              | 236         | 28.7      |                 |                      |
|   ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                        | 823         | 100.0     |                 |                      |
|   ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q13 HOW CAN    SERVICE QUALITY BE IMPROVED
 | ------- |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                    |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   11 IMPROVE ATTITUDES             |   6           |   .8        |   1.4             |   1.4                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   14 MORE FRIENDLY                 |   6           |   .7        |   1.3             |   2.7                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   18 MORE ATTENTIVE                |   11          |   1.3       |   2.4             |   5.1                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   19 MORE ENTHUSIASTIC             |   1           |   .1        |   .2              |   5.3                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   20 EMPLOY PREOCCUPIED            |   1           |   .2        |   .3              |   5.7                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   22 MORE RESPONSIBLE              |   1           |   .1        |   .2              |   5.9                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   23 MORE HONEST                   |   3           |   .3        |   .6              |   6.5                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   27 LOCALIZE SERVICES             |   1           |   .1        |   .1              |   6.6                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   28 CENTRALIZE SYSTEM             |   1           |   .1        |   .3              |   6.9                  |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   31 UNDERSTAFFED                  |   18          |   2.2       |   4.1             |   11.0                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   32 INCREASE BUDGET               |   15          |   1.8       |   3.3             |   14.3                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   33 MORE OFFICES                  |   1           |   .1        |   .2              |   14.5                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   35 PAY EMPLOY MORE               |   9           |   1.1       |   2.0             |   16.5                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   40 REEVALUATE FUNDING            |   2           |   .3        |   .5              |   17.0                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   41 BETTER LEADERSHIP             |   9           |   1.1       |   2.1             |   19.1                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   42 CONTACT PERSON                |   1           |   .1        |   .1              |   19.2                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   43 PHONE SERVICE DIFFICULT       |   1           |   .1        |   .2              |   19.4                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   44 BE MORE EFFICIENT             |   10          |   1.2       |   2.2             |   21.6                 |
 |         |   -------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   45 WHAT IS REQUIRED              |   1           |   .1        |   .2              |   21.8                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   48 CHANGE RULES&REGS               |   3           |   .4        |   .7              |   22.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   53 FOLLOW THROUGH                  |   3           |   .3        |   .6              |   23.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   54 FASTER SERVICE                  |   13          |   1.6       |   3.0             |   26.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   56 REPETITIOUS PAPERWORK           |   2           |   .2        |   .4              |   26.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   59 OVERLAP OF SERVICES             |   5           |   .6        |   1.1             |   27.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   60 ADVERTISE SERVICES              |   12          |   1.4       |   2.7             |   30.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   69 QUALIFIED EMPLOYEES             |   23          |   2.8       |   5.2             |   35.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   70 EMPLOY TRAINING                 |   7           |   .8        |   1.5             |   36.9                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   71 MORE KNOWLEDGEABLE              |   2           |   .2        |   .4              |   37.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   73 AUTHORITY FOR DECISIONS         |   1           |   .1        |   .2              |   37.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   74 RUNAROUND                       |   6           |   .7        |   1.3             |   38.8                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   75 REPLACE EMPLOYEES               |   5           |   .6        |   1.1             |   40.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   76 BACKGROUND CHECKS               |   17          |   2.0       |   3.7             |   43.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   84 DETERMINE NEEDS/MEET THEM       |   11          |   1.3       |   2.4             |   46.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   85 HIRE NEW MANAGEMENT             |   1           |   .1        |   .1              |   46.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   91 CLEANUP CORRUPTION              |   15          |   1.8       |   3.4             |   49.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   92 HOLD EMPLOY ACCOUNTABLE         |   2           |   .3        |   .5              |   50.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   101 NEEDS OF COUNTIES              |   1           |   .1        |   .2              |   50.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   103 MORE PUBLIC INPUT              |   17          |   2.1       |   3.8             |   54.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   104 PUT INMATES TO WORK            |   2           |   .2        |   .4              |   54.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   105 STRICTER LAWS                  |   1           |   .1        |   .3              |   54.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   106 LOBBYISTS/SPECIAL INTERESTS    |   2           |   .2        |   .5              |   55.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   107 PLAN FUTURE GROWTH             |   1           |   .1        |   .2              |   55.4                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   108 ACCESS TO INFORMATION          |   1           |   .1        |   .1              |   55.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   109 TOO MANY MANAGERS              |   1           |   .1        |   .2              |   55.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   110 CERTIFICATION PROCESS          |   1           |   .1        |   .2              |   55.9                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   111 INFORMATION LINE               |   2           |   .3        |   .5              |   56.4                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   112 LEGISLATURE INEFFECTIVE        |   2           |   .2        |   .4              |   56.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   113 SET HIGHER STANDARDS           |   1           |   .1        |   .2              |   57.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   201 SERVICES FOR ELDERLY           |   14          |   1.8       |   3.2             |   60.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   202 LOWER CAMPING FEES             |   0           |   .1        |   .1              |   60.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   203 SCHOOL FUNDING                 |   2           |   .3        |   .5              |   60.8                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   204 ENFORCE DMV LAWS               |   1           |   .1        |   .2              |   61.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   205 MORE FOR ENVIRONMENT           |   1           |   .1        |   .2              |   61.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   206 MORE FOR NEEDY                 |   5           |   .7        |   1.2             |   62.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   207 LOWER TAXES                    |   6           |   .8        |   1.4             |   63.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   208 CAR INSURANCE                  |   7           |   .9        |   1.6             |   65.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   209 LAW ENFORCEMENT                |   4           |   .5        |   1.0             |   66.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   210 INCREASE SERVICES OFFERED      |   6           |   .7        |   1.3             |   67.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   211 ROAD REPAIRS                   |   16          |   1.9       |   3.6             |   71.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   212 MORE BUSINESSES                |   1           |   .1        |   .3              |   71.4                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   213 EDUCATION PROBLEMS             |   16          |   2.0       |   3.6             |   75.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   214 WORKFARE                       |   2           |   .2        |   .4              |   75.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   215 UNEMPLOY ELIGIBILITY           |   1           |   .1        |   .2              |   75.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   216 CAR REGISTRATION               |   3           |   .3        |   .6              |   76.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   217 CREATE TOLL ROADS              |   1           |   .2        |   .3              |   76.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   218 COSTS OF SERVICES              |   2           |   .2        |   .4              |   77.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   219 UNEMPLOYMENT                   |   1           |   .1        |   .2              |   77.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   220 EQUAL OPPORTUNITY              |   3           |   .4        |   .7              |   77.9                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   221 OVERDEVELOPMENT                |   1           |   .1        |   .1              |   78.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   222 CHILD SUPPORT                  |   1           |   .1        |   .2              |   78.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   223 HEALTHCARE FACILITIES          |   1           |   .1        |   .1              |   78.4                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   224 UNEMPLOYMENT BENEFITS          |   0           |   .1        |   .1              |   78.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   225 RESPONSIBLE ELECTORATE         |   2           |   .2        |   .4              |   78.9                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   226 WORK WITH BUSINESSES           |   1           |   .2        |   .3              |   79.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   227 LOW COST HOUSING               |   2           |   .2        |   .5              |   79.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   228 CUT FOREIGN AID                |   2           |   .2        |   .4              |   80.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   229 DAYCARE SERVICES               |   1           |   .1        |   .1              |   80.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   230 DRUG PREVENTION PROGRAMS       |   1           |   .1        |   .2              |   80.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   231 COLLEGE TUITION RATES          |   1           |   .1        |   .2              |   80.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   232 HEALTH INSURANCE               |   1           |   .1        |   .2              |   80.9                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   233 WATER POLLUTION                |   0           |   .1        |   .1              |   81.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   234 NUMBER OF JOBS                 |   3           |   .3        |   .6              |   81.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   235 RAISE TAXES                    |   2           |   .2        |   .3              |   82.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   236 STUDENT LOAN PROCESS           |   0           |   .1        |   .1              |   82.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   237 HELP RURAL AREAS               |   1           |   .1        |   .3              |   82.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   301 IMPROVE WORK ETHIC             |   4           |   .5        |   .9              |   83.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   401 MONITORING EMPLOYEES           |   4           |   .5        |   .8              |   84.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   402 CUT SALARIES TOP OFFICIALS     |   2           |   .2        |   .4              |   84.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   403 ENFORCE POLICIES               |   2           |   .3        |   .5              |   85.0                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   404 BE MORE PRODUCTIVE             |   1           |   .1        |   .2              |   85.2                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   405 COOPERATION                    |   1           |   .2        |   .3              |   85.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   501 DECREASE # AGENCIES            |   4           |   .4        |   .8              |   86.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   502 INCREASE # AGENCIES            |   2           |   .2        |   .4              |   86.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   503 RED TAPE/BUREAUCRACY           |   16          |   2.0       |   3.7             |   90.4                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   504 FISCAL ACCOUNTABILITY          |   11          |   1.3       |   2.4             |   92.8                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   505 REORGANIZE GOVERNMENT          |   5           |   .6        |   1.0             |   93.8                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   506 DECREASE BUDGET                |   1           |   .1        |   .3              |   94.1                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   507 CUT SPENDING WASTE             |   5           |   .7        |   1.2             |   95.3                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   601 CUSTOMERS SHOULD SPEAK-UP      |   1           |   .1        |   .2              |   95.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   994 ROOM FOR IMPROVEMENT           |   1           |   .1        |   .2              |   95.6                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   995 POSITIVE EXPERIENCE            |   4           |   .4        |   .8              |   96.5                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   996 NO PROBLEMS                    |   14          |   1.8       |   3.2             |   99.7                 |
|   |   --------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   997 NO WAY TO IMPROVE              |   1           |   .2        |   .3              |   100.0                |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                              | 448         | 54.4      | 100.0           |                      |
|   ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 MISSING                          | 72          | 8.8       |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DONT KNOW                      | 298         | 36.2      |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                             | 5           | .6        |                 |                      |
|           | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                              | 375         | 45.6      |                 |                      |
|   ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                        | 823         | 100.0     |                 |                      |
|   ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q14 ANY CONTACT W/    STATE AGENCY THE PAST   YEAR
 | ------- | ------   | --------- | -------   | -------------   | ------------------   |
 |         |          | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------   | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 YES    | 255       | 31.0      | 31.6            | 31.6                 |
 |         | ------   | --------- | -------   | -------------   | ------------------   |
 |         | 2 NO     | 553       | 67.1      | 68.4            | 100.0                |
 |         | ------   | --------- | -------   | -------------   | ------------------   |
 |         | Total    | 808       | 98.1      | 100.0           |                      |
 | ------- | ------   | --------- | -------   | -------------   | ------------------   |
 | Missing | 3 DK     | 6         | .7        |                 |                      |
 |         | ------   | --------- | -------   | -------------   | ------------------   |
 |         | 4 NA     | 9         | 1.1       |                 |                      |
 |         | ------   | --------- | -------   | -------------   | ------------------   |
 |         | Total    | 15        | 1.9       |                 |                      |
 | ------- | ------   | --------- | -------   | -------------   | ------------------   |
 | Total              | 823       | 100.0     |                 |                      |
 | -------------- |   --------- | ------- |   ------------- |   ------------------ |
Q72 ANY CONTACT WITH STATE AGENCY PAST 12 MONTHS: EXAMPLES-END OF SURVEY
 | ------- | ------ | --------- | ------- | ------------- | ------------------   |
 |         |        | Frequency | Percent | Valid Percent | Cumulative Percent   |
 | ------- | ------ | --------- | ------- | ------------- | ------------------   |
 | Valid   | 1 YES | 512        | 62.2    | 64.7          | 64.7                 |
 |         | ------ | --------- | ------- | ------------- | ------------------   |
 |         | 2 NO | 279         | 33.9    | 35.3          | 100.0                |
 |         | ------ | --------- | ------- | ------------- | ------------------   |
 |         | Total | 791        | 96.1    | 100.0         |                      |
 | ------- | ------ | --------- | ------- | ------------- | ------------------   |
 | Missing | 3 DK | 2           | .2      |               |                      |
 |         | ------ | --------- | ------- | ------------- | ------------------   |
 |         | 4 NA | 30          | 3.7     |               |                      |
 |         | ------ | --------- | ------- | ------------- | ------------------   |
 |         | Total | 32         | 3.9     |               |                      |
 | ------- | ------ | --------- | ------- | ------------- | ------------------   |
 | Total            | 823       | 100.0   |               |                      |
 | -------------- | --------- | ------- | ------------- | ------------------ |
SWITCH CHANGE IN RESPONSE-Q14 AND Q72
 | ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                  | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 YES-YES                        | 226         | 27.5      | 28.8            | 28.8                 |
 |         | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 NO-YES                         | 281         | 34.2      | 35.8            | 64.6                 |
 |         | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 YES-NO                         | 24          | 2.9       | 3.0             | 67.7                 |
 |         | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 NO-NO                          | 254         | 30.8      | 32.3            | 100.0                |
 |         | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                            | 785         | 95.3      | 100.0           |                      |
 | ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 OTHER THAN NO-YES OR YES-NO    | 38          | 4.7       |                 |                      |
 | ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                      | 823         | 100.0     |                 |                      |
 | -------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q15 NAME OF    AGENCY HAD CONTACT WITH 1
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                                 |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   21 BUREAU OF VITAL STATISTICS                 |   1           |   .2        |   .5              |   .5                   |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   28 CONSUMER CREDIT                            |   1           |   .1        |   .4              |   .9                   |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   29 COURT SYSTEM                               |   1           |   .1        |   .2              |   1.1                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   30 COUNTY REPRESENTATIVE                      |   1           |   .1        |   .4              |   1.5                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   31 CONGRESSMANS OFFICE                        |   3           |   .4        |   1.2             |   2.7                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   32 CLEMSON EXTENSION SERVICE                  |   2           |   .2        |   .7              |   3.4                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   33 COUNTY ENGINEERING                         |   1           |   .1        |   .4              |   3.8                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   34 COMM FOR BLIND                             |   3           |   .3        |   1.1             |   4.9                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   39 CONSUMER AFFAIRS COMMISSION                |   1           |   .1        |   .3              |   5.3                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   40 DISTRICT TWO                               |   1           |   .1        |   .3              |   5.5                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   41 DEPT SOCIAL SERVICES                       |   20          |   2.5       |   8.4             |   13.9                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   42 DEPT MENTAL RETARDATION                    |   3           |   .3        |   1.1             |   15.0                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   43 DEPT HIGHWAYS AND TRANSPORTATION           |   71          |   8.7       |   29.5            |   44.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   44 DEPT EDUCATION                             |   8           |   .9        |   3.2             |   47.7                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   45 DEPT CORRECTIONS                           |   5           |   .7        |   2.2             |   49.9                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   46 DEPT YOUTH SERVICES                        |   3           |   .3        |   1.2             |   51.1                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   47 DEPT MENTAL HEALTH                         |   2           |   .2        |   .8              |   51.9                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   48 DHEC                                       |   10          |   1.2       |   4.2             |   56.1                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   51 EMPLOYMENT & SECURITIES COMMISSION         |   10          |   1.2       |   3.9             |   60.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   52 EASTER SEALS                                 |   1           |   .1        |   .3              |   60.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   53 ENVIRONMENTAL TRAINING BOARD                 |   1           |   .1        |   .2              |   60.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   54 ELECTION COMMISSION                          |   1           |   .1        |   .4              |   61.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   61 FOSTER CARE PROGRAM                          |   1           |   .1        |   .4              |   61.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   81 HIGHWAY PATROL                               |   2           |   .3        |   1.0             |   62.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   82 HEALTH DEPARTMENT                            |   3           |   .4        |   1.3             |   63.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   91 INSURANCE REGULATORS                         |   1           |   .2        |   .6              |   64.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   92 INSURANCE DEPARTMENT FOR STATE EMPLOYEES     |   5           |   .6        |   1.9             |   66.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   93 INDUSTRY COMMISSION                          |   1           |   .1        |   .2              |   66.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   101 JOB SERVICES                                |   4           |   .5        |   1.8             |   68.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   121 LEGAL AID                                   |   1           |   .1        |   .4              |   68.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   131 MEDICAID OFFICE                             |   2           |   .3        |   .9              |   69.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   132 MEDICARE OFFICE                             |   2           |   .3        |   1.0             |   70.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   133 MOBILE HOME PERMIT OFFICE                   |   1           |   .1        |   .4              |   70.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   141 NEWBERRY COLLEGE                            |   2           |   .2        |   .6              |   71.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   161 POLICE                                      |   1           |   .2        |   .6              |   72.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   162 PROBATE COURT                               |   0           |   .1        |   .2              |   72.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   163 PUC                                         |   1           |   .2        |   .6              |   72.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   164 PERSONNEL ADMINISTRATION                    |   1           |   .1        |   .2              |   73.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   165 PARKS, RECREATION AND TOURISM               |   1           |   .1        |   .4              |   73.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   181 HOME BUILDERS COMMISSION                    |   1           |   .1        |   .4              |   73.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   189 STATE INSURANCE COMMISSION                  |   2           |   .3        |   1.0             |   74.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   191 STATE TAX COMMISSION                        |   14          |   1.7       |   5.9             |   80.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   192 SOCIAL SECURITY OFFICE                      |   9           |   1.1       |   3.8             |   84.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   193 SHERRIFS OFFICE                             |   2           |   .2        |   .7              |   85.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   194 STATE MUSEUM                                |   1           |   .1        |   .4              |   85.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   196 SC MERIT SYSTEM                             |   3           |   .4        |   1.4             |   87.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   197 HOUSING&DEVELOPMENT BOARD                   |   4           |   .5        |   1.8             |   88.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   199 SLED                                        |   1           |   .1        |   .3              |   89.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   200 SMALL BUSINESS ADMINISTRATION               |   1           |   .1        |   .2              |   89.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   201 SC EMPLOYEE RETIREMENT                      |   1           |   .1        |   .4              |   89.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   202 BOARD OF MEDICAL EXAMINERS                  |   1           |   .1        |   .4              |   90.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   203 SANTEE-COOPER AUTHORITY                     |   1           |   .1        |   .3              |   90.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   204 SC ARTS COMMISSION                          |   1           |   .1        |   .5              |   90.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   205 STATE LIBRARY                               |   0           |   .0        |   .2              |   91.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   206 SC STUDENT LOAN COMMISSION                  |   0           |   .1        |   .2              |   91.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   215 TEACHERS RETIREMENT SYSTEM                  |   1           |   .2        |   .5              |   91.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   216 TRIDENT TECHNICAL COLLEGE                   |   1           |   .1        |   .5              |   92.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   221 UNIVERSITY OF SOUTH CAROLINA                |   5           |   .6        |   2.0             |   94.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   222 UNEMPLOYMENT OFFICE                         |   6           |   .8        |   2.6             |   96.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   231 VETERANS ADMINISTRATION                     |   2           |   .2        |   .7              |   97.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   241 WIC OFFICES                                 |   2           |   .2        |   .8              |   98.4                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 242 WILDLIFE AND MARINE RESOURCES COMMISSION    | 3           | .4        | 1.4             | 99.8                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 243 WORKMANS COMPENSATION                       | 0           | .1        | .2              | 100.0                |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 242         | 29.4      | 100.0           |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/MISSING                                  | 571         | 69.4      |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DONT KNOW                                   | 5           | .6        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                                          | 5           | .6        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 581         | 70.6      |                 |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                                     | 823         | 100.0     |                 |                      |
|   ----------------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q16 NAME OF    AGENCY HAD CONTACT WITH 2
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                                 |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   19 BOARD OF NURSING                           |   1           |   .1        |   1.6             |   1.6                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   20 BLUE CROSS&BLUE SHIELD                     |   0           |   .0        |   .5              |   2.1                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   26 COUNTY OFFICE OF REAL ESTATE RECORDS       |   0           |   .1        |   .6              |   2.7                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   27 CHAMBER OF COMMERCE                        |   1           |   .1        |   1.3             |   4.0                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   29 COURT SYSTEM                               |   0           |   .0        |   .5              |   4.6                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   39 CONSUMER AFFAIRS COMMISSION                |   1           |   .1        |   1.1             |   5.6                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   41 DEPT SOCIAL SERVICES                       |   8           |   .9        |   10.1            |   15.7                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   42 DEPT MENTAL RETARDATION                    |   1           |   .1        |   1.3             |   17.0                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   43 DEPT HIGHWAYS AND TRANSPORTATION           |   10          |   1.2       |   13.7            |   30.7                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   44 DEPT EDUCATION                             |   2           |   .2        |   2.5             |   33.2                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   46 DEPT YOUTH SERVICES                        |   1           |   .1        |   1.3             |   34.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   47 DEPT MENTAL HEALTH                         |   3           |   .4        |   4.0             |   38.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   48 DHEC                                       |   3           |   .4        |   3.9             |   42.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   55 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION    |   1           |   .1        |   1.5             |   44.0                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   81 HIGHWAY PATROL                             |   0           |   .1        |   .6              |   44.6                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   82 HEALTH DEPARTMENT                          |   4           |   .5        |   5.1             |   49.7                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   83 HOUSING AUTHORITY                          |   1           |   .1        |   1.1             |   50.8                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   84 HOUSING AND URBAN DEVELOPMENT              |   1           |   .1        |   .7              |   51.4                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   123 LAW ENFORCEMENT ACADEMY                   |   1           |   .1        |   .8              |   52.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   131 MEDICAID OFFICE                             |   2           |   .2        |   2.6             |   54.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   134 MEDICAL COMMISSION                          |   1           |   .1        |   .9              |   55.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   135 MEDICAL USC                                 |   0           |   .0        |   .5              |   56.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   166 PUBLIC WORKS COMMISSION                     |   1           |   .1        |   1.4             |   57.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   188 STATE PURCHASING                            |   1           |   .1        |   1.3             |   59.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   189 STATE INSURANCE COMMISSION                  |   1           |   .2        |   2.0             |   61.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   190 SCHOOL SYSTEM                               |   1           |   .2        |   1.8             |   62.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   191 STATE TAX COMMISSION                        |   5           |   .6        |   6.8             |   69.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   192 SOCIAL SECURITY OFFICE                      |   8           |   .9        |   10.4            |   80.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   196 SC MERIT SYSTEM                             |   1           |   .1        |   1.2             |   81.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   197 HOUSING&DEVELOPMENT BOARD                   |   1           |   .1        |   .7              |   82.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   199 SLED                                        |   1           |   .1        |   1.3             |   83.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   207 SC ELECTRIC AND GAS                         |   1           |   .1        |   .9              |   84.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   208 STATE TROOPERS ASSOCIATION                  |   2           |   .3        |   2.9             |   87.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   209 STATE SENATOR                               |   1           |   .2        |   1.7             |   88.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   210 STATE LEGISLATURE                           |   1           |   .1        |   1.5             |   90.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   217 TREE COMMISSION                             |   1           |   .1        |   1.4             |   91.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   221 UNIVERSITY OF SOUTH CAROLINA                |   1           |   .1        |   .8              |   92.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   222 UNEMPLOYMENT OFFICE                         |   1           |   .1        |   .7              |   93.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   232 VOCATIONAL REHABILITATION                   |   1           |   .1        |   1.3             |   94.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   241 WIC OFFICES                                 |   1           |   .1        |   1.5             |   95.9                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 242 WILDLIFE AND MARINE RESOURCES COMMISSION    | 3           | .4        | 4.1             | 100.0                |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 75          | 9.1       | 100.0           |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/MISSING                                  | 745         | 90.5      |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DONT KNOW                                   | 1           | .1        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                                          | 3           | .3        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 748         | 90.9      |                 |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                                     | 823         | 100.0     |                 |                      |
|   ----------------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q17 NAME OF    AGENCY HAD CONTACT WITH 3
 | ------- |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                        |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   17 BOAT REGISTRY                     |   1           |   .1        |   3.7             |   3.7                  |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   18 BUDGET&CONTROL BOARD              |   1           |   .1        |   2.0             |   5.6                  |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   32 CLEMSON EXTENSION SERVICE         |   1           |   .1        |   3.2             |   8.8                  |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   41 DEPT SOCIAL SERVICES              |   3           |   .4        |   10.5            |   19.4                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   43 DEPT HIGHWAYS AND TRANSPORTATION |    3           |   .4        |   11.2            |   30.6                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   44 DEPT EDUCATION                    |   1           |   .2        |   5.1             |   35.7                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   45 DEPT CORRECTIONS                  |   1           |   .1        |   3.5             |   39.2                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   46 DEPT YOUTH SERVICES               |   1           |   .1        |   3.0             |   42.2                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   48 DHEC                              |   0           |   .1        |   1.6             |   43.8                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   62 FARM BUREAU                       |   1           |   .1        |   2.2             |   46.0                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   81 HIGHWAY PATROL                    |   2           |   .2        |   5.3             |   51.2                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   136 MAYORS OFFICE                    |   1           |   .1        |   3.5             |   54.7                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   137 MOSQUITO CONTROL                 |   1           |   .1        |   3.2             |   58.0                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   161 POLICE                           |   1           |   .1        |   3.6             |   61.6                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   167 PUBLIC SERVICE COMMISSION        |   1           |   .2        |   4.5             |   66.0                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   189 STATE INSURANCE COMMISSION       |   3           |   .3        |   8.9             |   75.0                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   191 STATE TAX COMMISSION             |   1           |   .1        |   4.1             |   79.1                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   197 HOUSING&DEVELOPMENT BOARD        |   1           |   .1        |   3.6             |   82.7                 |
 |         |   ------------------------------------ |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   205 STATE LIBRARY                    |   1           |   .1        |   2.2             |   84.9                 |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 209 STATE SENATOR                      | 1           | .2        | 4.7             | 89.6                 |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 210 STATE LEGISLATURE                  | 1           | .1        | 2.2             | 91.8                 |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 221 UNIVERSITY OF SOUTH CAROLINA       | 0           | .0        | .5              | 92.3                 |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 222 UNEMPLOYMENT OFFICE                | 1           | .2        | 5.0             | 97.2                 |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 231 VETERANS ADMINISTRATION            | 1           | .1        | 2.8             | 100.0                |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                  | 29          | 3.5       | 100.0           |                      |
|   ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/MISSING                         | 792         | 96.2      |                 |                      |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                                 | 2           | .3        |                 |                      |
|           | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                  | 795         | 96.5      |                 |                      |
|   ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                            | 823         | 100.0     |                 |                      |
|   -------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q18 NAME OF AGENCY HAD CONTACT WITH 4
 | ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                        | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 11 AMBULANCE SERVICE                   | 1           | .1        | 6.8             | 6.8                  |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 43 DEPT HIGHWAYS AND TRANSPORTATION    | 1           | .1        | 4.5             | 11.4                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 47 DEPT MENTAL HEALTH                  | 0           | .1        | 3.4             | 14.8                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 48 DHEC                                | 2           | .2        | 13.2            | 28.0                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 84 HOUSING AND URBAN DEVELOPMENT       | 1           | .1        | 7.6             | 35.6                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 85 HUMAN AFFAIRS COMMISSION            | 2           | .2        | 14.1            | 49.6                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 124 LIBRARY SYSTEM                     | 2           | .2        | 15.0            | 64.7                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 191 STATE TAX COMMISSION               | 1           | .1        | 7.7             | 72.4                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 192 SOCIAL SECURITY OFFICE             | 2           | .2        | 14.4            | 86.8                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 218 TOWN HALL                          | 1           | .1        | 7.4             | 94.2                 |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 231 VETERANS ADMINISTRATION            | 1           | .1        | 5.8             | 100.0                |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                                  | 14          | 1.7       | 100.0           |                      |
 | ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/MISSING                         | 809         | 98.2      |                 |                      |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 999 NA                                 | 1           | .1        |                 |                      |
 |         | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                                  | 810         | 98.3      |                 |                      |
 | ------- | ------------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                            | 823         | 100.0     |                 |                      |
 | -------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q19 NAME OF    AGENCY -- LAST CONTACT
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                                 |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   |   12 ANIMAL CONTROL                             |   1           |   .1        |   .4              |   .4                   |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   20 BLUE CROSS&BLUE SHIELD                     |   0           |   .0        |   .2              |   .5                   |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   21 BUREAU OF VITAL STATISTICS                 |   1           |   .2        |   .5              |   1.1                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   28 CONSUMER CREDIT                            |   3           |   .3        |   1.0             |   2.1                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   29 COURT SYSTEM                               |   1           |   .2        |   .6              |   2.7                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   30 COUNTY REPRESENTATIVE                      |   1           |   .1        |   .4              |   3.0                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   31 CONGRESSMANS OFFICE                        |   2           |   .2        |   .8              |   3.9                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   32 CLEMSON EXTENSION SERVICE                  |   2           |   .2        |   .7              |   4.6                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   33 COUNTY ENGINEERING                         |   1           |   .1        |   .4              |   5.0                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   34 COMM FOR BLIND                             |   3           |   .3        |   1.1             |   6.1                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   39 CONSUMER AFFAIRS COMMISSION                |   1           |   .1        |   .3              |   6.5                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   40 DISTRICT TWO                               |   1           |   .1        |   .3              |   6.7                  |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   41 DEPT SOCIAL SERVICES                       |   19          |   2.3       |   7.7             |   14.4                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   42 DEPT MENTAL RETARDATION                    |   5           |   .6        |   1.9             |   16.3                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   43 DEPT HIGHWAYS AND TRANSPORTATION           |   73          |   8.8       |   30.2            |   46.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   44 DEPT EDUCATION                             |   12          |   1.5       |   5.0             |   51.6                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   45 DEPT CORRECTIONS                           |   2           |   .3        |   .9              |   52.5                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   46 DEPT YOUTH SERVICES                        |   1           |   .1        |   .4              |   52.8                 |
 |         |   --------------------------------------------- |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |   47 DEPT MENTAL HEALTH                         |   3           |   .4        |   1.4             |   54.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   48 DHEC                                         |   9           |   1.1       |   3.8             |   58.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   51 EMPLOYMENT & SECURITIES COMMISSION           |   4           |   .4        |   1.5             |   59.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   53 ENVIRONMENTAL TRAINING BOARD                 |   1           |   .1        |   .2              |   59.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   54 ELECTION COMMISSION                          |   1           |   .1        |   .4              |   60.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   55 EQUAL EMPLOYMENT OPPORTUNITY COMMISSION      |   1           |   .1        |   .5              |   60.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   61 FOSTER CARE PROGRAM                          |   1           |   .1        |   .4              |   60.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   62 FARM BUREAU                                  |   0           |   .1        |   .2              |   61.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   81 HIGHWAY PATROL                               |   4           |   .5        |   1.7             |   62.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   82 HEALTH DEPARTMENT                            |   8           |   .9        |   3.2             |   66.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   84 HOUSING AND URBAN DEVELOPMENT                |   1           |   .1        |   .2              |   66.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   92 INSURANCE DEPARTMENT FOR STATE EMPLOYEES     |   2           |   .2        |   .6              |   66.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   101 JOB SERVICES                                |   6           |   .8        |   2.6             |   69.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   121 LEGAL AID                                   |   1           |   .1        |   .4              |   70.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   123 LAW ENFORCEMENT ACADEMY                     |   1           |   .1        |   .3              |   70.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   126 LEUKEMIA SOCIETY                            |   1           |   .1        |   .3              |   70.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   131 MEDICAID OFFICE                             |   4           |   .5        |   1.7             |   72.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   133 MOBILE HOME PERMIT OFFICE                   |   1           |   .1        |   .4              |   72.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   137 MOSQUITO CONTROL                            |   1           |   .1        |   .4              |   73.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   141 NEWBERRY COLLEGE                            |   2           |   .2        |   .6              |   73.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   161 POLICE                                      |   2           |   .2        |   .6              |   74.4                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   162 PROBATE COURT                               |   0           |   .1        |   .2              |   74.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   163 PUC                                         |   1           |   .2        |   .6              |   75.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   164 PERSONNEL ADMINISTRATION                    |   1           |   .1        |   .2              |   75.3                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   165 PARKS, RECREATION AND TOURISM               |   2           |   .2        |   .8              |   76.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   166 PUBLIC WORKS COMMISSION                     |   1           |   .1        |   .4              |   76.6                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   167 PUBLIC SERVICE COMMISSION                   |   1           |   .2        |   .5              |   77.1                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   181 HOME BUILDERS COMMISSION                    |   1           |   .1        |   .4              |   77.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   187 SUPPLEMENTAL HEATING OFFICE                 |   1           |   .1        |   .3              |   77.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   189 STATE INSURANCE COMMISSION                  |   3           |   .4        |   1.2             |   79.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   190 SCHOOL SYSTEM                               |   3           |   .3        |   1.2             |   80.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   191 STATE TAX COMMISSION                        |   6           |   .7        |   2.5             |   82.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   192 SOCIAL SECURITY OFFICE                      |   5           |   .7        |   2.3             |   85.0                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   193 SHERRIFS OFFICE                             |   1           |   .2        |   .5              |   85.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   196 SC MERIT SYSTEM                             |   3           |   .4        |   1.4             |   86.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   197 HOUSING&DEVELOPMENT BOARD                   |   5           |   .6        |   2.0             |   88.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   200 SMALL BUSINESS ADMINISTRATION               |   1           |   .1        |   .2              |   89.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   201 SC EMPLOYEE RETIREMENT                      |   1           |   .1        |   .3              |   89.5                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   202 BOARD OF MEDICAL EXAMINERS                  |   1           |   .1        |   .4              |   89.9                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   203 SANTEE-COOPER AUTHORITY                     |   1           |   .1        |   .3              |   90.2                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   204 SC ARTS COMMISSION                          |   1           |   .1        |   .5              |   90.7                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   205 STATE LIBRARY                               |   0           |   .0        |   .2              |   90.8                 |
|   |   ---------------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   206 SC STUDENT LOAN COMMISSION                  |   0           |   .1        |   .2              |   91.0                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 215 TEACHERS RETIREMENT SYSTEM                  | 1           | .2        | .5              | 91.6                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 216 TRIDENT TECHNICAL COLLEGE                   | 1           | .1        | .5              | 92.0                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 221 UNIVERSITY OF SOUTH CAROLINA                | 4           | .5        | 1.8             | 93.8                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 222 UNEMPLOYMENT OFFICE                         | 6           | .7        | 2.3             | 96.1                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 231 VETERANS ADMINISTRATION                     | 2           | .2        | .7              | 96.9                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 232 VOCATIONAL REHABILITATION                   | 2           | .2        | .7              | 97.6                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 233 VICTIM AWARENESS PROGRAM                    | 1           | .1        | .4              | 98.1                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 242 WILDLIFE AND MARINE RESOURCES COMMISSION    | 5           | .6        | 1.9             | 99.9                 |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 244 WINTHROP COLLEGE                            | 0           | .0        | .1              | 100.0                |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 241         | 29.2      | 100.0           |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/NA                                       | 570         | 69.3      |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DONT KNOW                                   | 7           | .9        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                                          | 5           | .6        |                 |                      |
|           | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                           | 583         | 70.8      |                 |                      |
|   ------- | ---------------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                                     | 823         | 100.0     |                 |                      |
|   ----------------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q20 COURTESY OF STATE AGENCY LAST CONTACTED
 | ------- | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                         | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 VERY COURTEOUS        | 136         | 16.5      | 54.1            | 54.1                 |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SOMEWHAT COURTEOUS    | 85          | 10.4      | 34.0            | 88.1                 |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 NOT TOO COURTEOUS     | 16          | 1.9       | 6.3             | 94.3                 |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 NOT AT ALL COURTEOUS | 14           | 1.7       | 5.7             | 100.0                |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                   | 251         | 30.5      | 100.0           |                      |
 | ------- | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA               | 559         | 67.9      |                 |                      |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 DK                    | 3           | .4        |                 |                      |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NA                    | 10          | 1.3       |                 |                      |
 |         | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                   | 573         | 69.5      |                 |                      |
 | ------- | ----------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                             | 823         | 100.0     |                 |                      |
 | ------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q21 SATISFACTION W/ SERVICE OF STATE    AGENCY
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 VERY SATISFIED           | 100         | 12.1      | 40.2            | 40.2                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SOMEWHAT SATISFIED       | 77          | 9.4       | 31.1            | 71.3                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SOMEWHAT DISSATISFIED    | 31          | 3.8       | 12.7            | 83.9                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 VERY DISSATISFIED        | 40          | 4.8       | 16.1            | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 248         | 30.1      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                  | 559         | 67.9      |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 DK                       | 4           | .5        |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NA                       | 13          | 1.5       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 576         | 69.9      |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q22 WHY WERE YOU SATISFIED OR DISSATISFIED WITH    LAST SERVICE
 | ------- | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         |                                       | Frequency |    Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 | Valid   | 11 FRIENDLY ATTITUDE                  | 5          |   .6        |   2.0             |   2.0                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 12 COURTEOUS ATTITUDE                 | 11         |   1.3       |   4.5             |   6.5                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 13 INTERESTED IN HELPING              | 1          |   .1        |   .4              |   6.9                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 14 EMPLOYEE SYMPATHIZED               | 0          |   .1        |   .2              |   7.1                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 15 TREATED W/RESPECT                  | 0          |   .1        |   .2              |   7.3                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 16 VERY COOPERATIVE                   | 1          |   .1        |   .4              |   7.6                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 17 VERY UNDERSTANDING                 | 0          |   .0        |   .2              |   7.8                  |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 50 BAD ATTITUDE                       | 6          |   .7        |   2.3             |   10.1                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 51 BE MORE PERSONABLE                 | 1          |   .1        |   .4              |   10.5                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 52 ACTED IMPATIENT                    | 1          |   .1        |   .4              |   10.9                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 53 ACTED DISINTERESTED                | 3          |   .4        |   1.3             |   12.2                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 54 UNCOOPERATIVE                      | 1          |   .1        |   .5              |   12.7                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 55 TOO BUSY TO HELP                   | 2          |   .2        |   .8              |   13.4                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 56 LACKSIDASICAL ATTITUDE             | 0          |   .1        |   .2              |   13.6                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 110 DID JOB CORRECTLY                 | 6          |   .8        |   2.6             |   16.2                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 111 SOLVED PROBLEM                    | 18         |   2.2       |   7.6             |   23.9                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 112 RECEIVED INFO QUICKLY             | 9          |   1.2       |   4.0             |   27.9                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 113 VERIFIED INFORMATION              | 1          |   .1        |   .2              |   28.1                 |
 |         | -----------------------------------   | --------- |    -------   |   -------------   |   ------------------   |
 |         | 114 RESPONDED QUICKLY                 | 16         |   1.9       |   6.5             |   34.6                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   115 ANSWERED DIRECTLY                 |   1           |   .1        |   .4              |   35.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   116 ACTED PROFESSIONALLY              |   5           |   .6        |   1.9             |   37.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   117 WENT OUT OF WAY                   |   5           |   .6        |   2.1             |   39.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   118 RECEIVED ACCURATE INFORMATION     |   2           |   .3        |   .9              |   40.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   119 PERSON KNEW JOB                   |   4           |   .5        |   1.8             |   41.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   120 ACTED QUICKLY                     |   5           |   .6        |   2.0             |   43.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   121 DIDNT HAVE TO WAIT                |   2           |   .3        |   .9              |   44.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   122 EXPLAINED FULLY                   |   3           |   .3        |   1.1             |   45.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   123 RETURNED CALL PROMTLY             |   1           |   .1        |   .2              |   45.9                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   124 RESPONSE & FOLLOWUP               |   1           |   .2        |   .6              |   46.5                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   125 ADEQUATE SERVICE                  |   3           |   .4        |   1.3             |   47.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   126 EMPLOYEE KNOWLEDGABLE             |   2           |   .2        |   .6              |   48.5                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   127 TOOK CARE OVER PHONE              |   1           |   .1        |   .3              |   48.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   128 CHANGES REDUCED WAITING           |   1           |   .1        |   .4              |   49.1                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   129 TREAT CUSTOMER RIGHT              |   1           |   .2        |   .6              |   49.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   150 DIDNT SOLVE PROBLEM               |   3           |   .3        |   1.1             |   50.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   151 DIDNT RECEIVE BEST SERVICE        |   1           |   .1        |   .4              |   51.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   152 GOOD JOB BUT SLOW SERVICE         |   1           |   .1        |   .5              |   51.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   153 SEX DISCRIMINATION                |   1           |   .1        |   .4              |   52.1                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   154 PASSING THE BUCK                  |   5           |   .6        |   2.1             |   54.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   155 DIDNT FOLLOW THROUGH              |   4           |   .5        |   1.6             |   55.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   156 HAD TO MAKE TWO TRIPS             |   2           |   .3        |   1.0             |   56.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   157 DIDNT EXPLAIN WELL                |   1           |   .1        |   .4              |   57.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   158 DIDNT GO THROUGH ALL STEPS        |   1           |   .1        |   .4              |   57.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   159 DIDNT DO ANYTHING TO HELP         |   1           |   .2        |   .5              |   58.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   160 DID BEST UNDER CIRCUMSTANCES      |   1           |   .1        |   .5              |   58.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   161 SLOW RESPONSE TIME                |   2           |   .2        |   .8              |   59.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   162 EMPLOYEE WAS UNINFORMED           |   0           |   .1        |   .2              |   59.6                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   163 DIDNT MAKE EFFORT                 |   3           |   .3        |   1.1             |   60.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   164 DIDNT GET STRAIGHT ANSWER         |   1           |   .2        |   .6              |   61.3                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   165 DIDNT INFORM CUSTOMER             |   2           |   .2        |   .7              |   62.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   166 DIDNT HAVE INFORMATION            |   1           |   .1        |   .4              |   62.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   167 SAID WOULD CHECK                  |   0           |   .0        |   .2              |   62.6                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   168 NO FOLLOW UP                      |   1           |   .1        |   .5              |   63.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   169 PERSON NOT KNOWLEDGABLE           |   2           |   .3        |   1.0             |   64.1                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   170 EXPECTED MORE                     |   1           |   .2        |   .6              |   64.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   171 FOLLOWED SOP                      |   0           |   .0        |   .2              |   64.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   172 DIDNT KNOW WHAT DOING             |   0           |   .0        |   .2              |   65.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   173 BUREAUCRACY; RED TAPE             |   2           |   .2        |   .7              |   65.7                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   174 PUT ON "HOLD"                     |   1           |   .1        |   .5              |   66.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   175 NOT RECEIVED RESPONSE             |   1           |   .1        |   .4              |   66.6                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   176 DIFFICULT TO CONTACT              |   0           |   .1        |   .2              |   66.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   177 SHORT, CURT ANSWERS               |   0           |   .1        |   .2              |   67.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   178 TREATED AS INCONVEINENCE          |   1           |   .1        |   .4              |   67.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   179 TOOK TOO LONG                     |   2           |   .3        |   .9              |   68.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   180 LOST CUSTOMERS PAPERWORK          |   1           |   .1        |   .4              |   68.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   181 MADE IT DIFFICULT                 |   2           |   .2        |   .8              |   69.6                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   182 NO SET PROCEDURE                  |   1           |   .1        |   .4              |   70.1                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   211 VERY ORGANIZED                    |   1           |   .1        |   .4              |   70.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   212 VERY EFFICIENT                    |   4           |   .4        |   1.5             |   71.9                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   251 NOT ENOUGH RESOURCES              |   1           |   .1        |   .4              |   72.3                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   252 EMPLOYEES OVERWORKED              |   1           |   .2        |   .5              |   72.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   253 UNDERSTAFFED                      |   1           |   .1        |   .4              |   73.3                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   311 NO HASSLES                        |   2           |   .2        |   .7              |   74.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   350 POOR SERVICE                      |   3           |   .3        |   1.1             |   75.1                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   351 DIDNT GET GRANT                   |   1           |   .1        |   .3              |   75.4                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   352 HAD TO WAIT                       |   13          |   1.6       |   5.6             |   81.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   353 FELT EMPLOYEE LIED                |   1           |   .1        |   .4              |   81.5                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   354 DIDNT GET FINANCIAL ASSISTANCE    |   1           |   .1        |   .4              |   81.8                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   355 DONT KNOW SERVICES AVAILABLE      |   1           |   .1        |   .4              |   82.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   356 PROCESS TAKES TOO LONG            |   2           |   .3        |   1.0             |   83.2                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   357 NO ACTION ON REQUEST              |   7           |   .8        |   2.8             |   86.0                 |
|   |   -----------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   358 INACCURATE INFORMATION            |   2           |   .3        |   1.0             |   87.0                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 359 DELAY RECEIVING INFORMATION       | 1           | .1        | .3              | 87.3                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 360 DIFF GETTING INFORMATION          | 1           | .1        | .2              | 87.6                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 361 NOT VERY EFFICIENT                | 1           | .1        | .4              | 87.9                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 362 NO INFO OVER PHONE                | 2           | .2        | .8              | 88.7                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 363 DONT CARE ABOUT MINORITIES        | 1           | .1        | .2              | 89.0                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 364 DIDNT RECEIVE WHAT APPLIED FOR    | 2           | .2        | .7              | 89.6                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 365 UNRESPONSIVE TO NEEDS             | 1           | .1        | .2              | 89.8                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 366 GO TO TOP FOR ANSWERS             | 2           | .2        | .8              | 90.7                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 367 MADE MISTAKE,NOT CORRECT IT       | 2           | .2        | .7              | 91.4                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 368 PROVIDED LIMITED SERVICE          | 2           | .3        | 1.0             | 92.4                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 369 CUSTOMER MAKE EFFORT              | 1           | .1        | .3              | 92.7                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 370 DIDNT LIKE OUTCOME                | 1           | .1        | .3              | 93.1                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 994 ROOM FOR IMPROVEMENT              | 3           | .3        | 1.1             | 94.1                 |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 996 NO PROBLEMS                       | 14          | 1.7       | 5.9             | 100.0                |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                 | 239         | 29.0      | 100.0           |                      |
|   ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/NA                             | 578         | 70.3      |                 |                      |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998                                   | 4           | .5        |                 |                      |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999                                   | 2           | .3        |                 |                      |
|           | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                 | 585         | 71.0      |                 |                      |
|   ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                           | 823         | 100.0     |                 |                      |
|   ------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q22r WHY DISSATISFIED W/SERVICE RECEIVED-RECODED
 | ------- | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 POS:ATTITUDE             | 25          | 3.0       | 10.3            | 10.3                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 POS:ACTIONS/ATTRIBUTES | 58            | 7.0       | 24.2            | 34.5                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 POS:MEETS NEEDS          | 29          | 3.5       | 12.0            | 46.5                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 NEG:ATTITUDE             | 15          | 1.8       | 6.3             | 52.7                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 NEG:ACTIONS/ATTRIBUTES | 32            | 3.9       | 13.5            | 66.2                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NEG:NOT MEET NEEDS       | 26          | 3.2       | 11.0            | 77.2                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 7 NEG:QUALITY OF SERVICES | 18           | 2.2       | 7.7             | 84.9                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 8 NEG:TIME FACTORS         | 5           | .6        | 2.0             | 86.9                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 9 NEG:LACK OF RESOURCES    | 3           | .4        | 1.4             | 88.3                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 10 NEG:OTHER ASPECTS       | 11          | 1.4       | 4.8             | 93.1                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 994 ROOM FOR IMPROVEMENT | 3             | .3        | 1.1             | 94.1                 |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 996 NO PROBLEMS            | 14          | 1.7       | 5.9             | 100.0                |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 239         | 29.0      | 100.0           |                      |
 | ------- | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/MISSING             | 578         | 70.3      |                 |                      |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 998 DONT KNOW              | 4           | .5        |                 |                      |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 999 NA                     | 2           | .3        |                 |                      |
 |         | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 585         | 71.0      |                 |                      |
 | ------- | -------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | ---------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q23 STATEMENT WHICH BEST DESCRIBES    MOST RECENT   CONTACT
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                          | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 LITTLE INTEREST        | 52          | 6.3       | 20.9            | 20.9                 |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 ABLE TO ASSIST         | 111         | 13.5      | 44.8            | 65.6                 |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 MADE SPECIAL EFFORT    | 86          | 10.4      | 34.4            | 100.0                |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                    | 249         | 30.2      | 100.0           |                      |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                | 559         | 67.9      |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 DK                     | 2           | .3        |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 NA                     | 14          | 1.7       |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                    | 574         | 69.8      |                 |                      |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                              | 823         | 100.0     |                 |                      |
 | ------------------------------ |   --------- |   ------- |   ------------- |   ------------------ |
Q24 HOW COULD MOST RECENT SERVICE BE IMPROVED
 | ------- | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                         |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   | 11 IMPROVE ATTITUDES                    |   3           |   .3        |   1.2             |   1.2                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 12 BE PERSONABLE                        |   2           |   .2        |   .9              |   2.1                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 13 BE UNDERSTANDING                     |   1           |   .1        |   .5              |   2.6                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 14 BE FRIENDLY                          |   5           |   .6        |   2.5             |   5.1                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 15 EMPLY INDIFFERENT                    |   3           |   .4        |   1.5             |   6.6                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 16 EMPLY RUDE                           |   1           |   .1        |   .5              |   7.1                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 17 BE HELPFUL                           |   2           |   .2        |   .9              |   8.0                  |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 18 BE ATTENTIVE                         |   5           |   .6        |   2.2             |   10.1                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 19 BE ENTHUSIASTIC                      |   1           |   .1        |   .4              |   10.5                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 20 EMPLY PREOCCUPIED                    |   1           |   .1        |   .4              |   10.9                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 21 LISTEN TO CUSTOMER                   |   2           |   .2        |   .7              |   11.6                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 29 DECENTRALIZE THE SYSTEM              |   1           |   .1        |   .4              |   12.1                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 30 INCREASE SIZE OF AGENCY              |   1           |   .1        |   .5              |   12.5                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 31 UNDERSTAFFED                         |   15          |   1.9       |   7.2             |   19.7                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 32 INCREASE FUNDING                     |   4           |   .5        |   2.0             |   21.7                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 33 MORE OFFICES                         |   1           |   .2        |   .7              |   22.4                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 34 LOWER COST OF SERVICES               |   1           |   .1        |   .5              |   22.9                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 35 PAY EMPLOYEES MORE                   |   1           |   .1        |   .4              |   23.2                 |
 |         | -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 36 BETTER LOCATION                      |   1           |   .1        |   .4              |   23.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   37 BIAS IN EMPLOYMENT                   |   2           |   .3        |   1.0             |   24.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   38 IMPROVE PARKING                      |   1           |   .1        |   .2              |   24.9                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   39 LABEL LINES BETTER                   |   1           |   .1        |   .2              |   25.2                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   42 PROVIDE CONTACT NAME                 |   0           |   .0        |   .2              |   25.4                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   43 BY-PHONE SERVICE DIFFICULT TO USE    |   0           |   .1        |   .2              |   25.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   44 STREAMLINE PROCESS                   |   1           |   .1        |   .5              |   26.0                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   45 TELL WHAT IS REQUIRED                |   3           |   .4        |   1.5             |   27.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   46 BETTER RECORD KEEPING                |   1           |   .1        |   .3              |   27.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   47 PROVIDE SERVICE BY MAIL              |   1           |   .1        |   .4              |   28.2                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   48 CHANGE RULES AND REGULATIONS         |   1           |   .2        |   .7              |   28.9                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   49 TOO MANY CHANNELS                    |   0           |   .0        |   .1              |   29.0                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   50 DIFF CONTACT BY PHONE                |   4           |   .4        |   1.7             |   30.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   51 USE BY-APPOINTMENT BASIS             |   1           |   .1        |   .5              |   31.1                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   52 RETURN CALLS                         |   3           |   .4        |   1.5             |   32.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   53 FOLLOWUP ON PROMISES                 |   5           |   .5        |   2.1             |   34.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   54 FASTER SERVICE                       |   14          |   1.7       |   6.7             |   41.4                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   55 TOO MANY GUIDELINES                  |   1           |   .1        |   .4              |   41.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   56 REPETITIOUS RECORD KEEPING           |   1           |   .1        |   .4              |   42.3                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   57 EASIER PHONE LISTING                 |   1           |   .1        |   .4              |   42.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   58 KEEP APPOINTMENTS                    |   1           |   .1        |   .4              |   43.1                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   59 LESS REPETITION                      |   2           |   .2        |   .7              |   43.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   60 MORE PUBLICITY                       |   3           |   .3        |   1.2             |   45.0                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   61 EASIER ACCESS                        |   1           |   .1        |   .5              |   45.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   62 PAPERWORK CONFUSING                  |   4           |   .4        |   1.7             |   47.3                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   63 PROCEDURE MANUAL                     |   1           |   .1        |   .3              |   47.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   64 SYSTEM TOO COMPUTERIZED              |   1           |   .1        |   .2              |   47.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   65 BETTER PLANNING                      |   1           |   .2        |   .7              |   48.5                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   66 KEEP LATER HOURS                     |   1           |   .1        |   .4              |   48.9                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   67 CONSOLIDATE SERVICES                 |   2           |   .2        |   .7              |   49.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   68 BE MORE PROFESSIONAL                 |   0           |   .0        |   .2              |   49.8                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   69 QUALIFIED EMPLOYEES                  |   1           |   .1        |   .3              |   50.0                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   70 TRAINING FOR EMPLOYEES               |   3           |   .3        |   1.3             |   51.3                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   71 BE MORE KNOWLEDGEABLE                |   10          |   1.3       |   4.9             |   56.2                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   72 PROVIDE MORE INFORMATION             |   5           |   .6        |   2.4             |   58.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   73 AUTHORITY TO MAKE DECISIONS          |   1           |   .2        |   .6              |   59.2                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   74 STOP PASSING THE BUCK                |   2           |   .3        |   1.1             |   60.4                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   75 REPLACE INEFFECTIVE EMPLOYEES        |   2           |   .3        |   1.0             |   61.4                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   76 DO BETTER INVESTIGATIVE WORK         |   3           |   .3        |   1.3             |   62.7                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   77 EMPLOYEES SHOULD DO JOB              |   2           |   .2        |   .9              |   63.6                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   81 COULD HAVE SENT HELP                 |   1           |   .1        |   .3              |   64.0                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   82 MORE FOOD STAMPS                     |   3           |   .3        |   1.2             |   65.2                 |
|   |   -------------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   83 LEGISLATION PROTECTING CONSUMERS     |   1           |   .1        |   .4              |   65.6                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 84 MEET NEEDS                           | 1           | .2        | .6              | 66.2                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 85 HIRE NEW MANAGEMENT                  | 1           | .1        | .5              | 66.7                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 86 DISPERSE MORE FUNDS                  | 1           | .1        | .5              | 67.2                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 91 JAIL CORRUPT OFFICIALS               | 1           | .1        | .5              | 67.6                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 92 HOLD EMPLOYEES ACCOUNTABLE           | 0           | .1        | .2              | 67.8                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 995 POSITIVE EXPERIENCE                 | 20          | 2.4       | 9.1             | 77.0                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 996 NO PROBLEMS                         | 21          | 2.5       | 9.6             | 86.6                 |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 997 COULDNT BE IMPROVED                 | 29          | 3.5       | 13.4            | 100.0                |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                   | 215         | 26.1      | 100.0           |                      |
|   ------- | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/NA                               | 581         | 70.6      |                 |                      |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 998 DONT KNOW                           | 22          | 2.7       |                 |                      |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 999 NA                                  | 5           | .6        |                 |                      |
|           | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                                   | 609         | 73.9      |                 |                      |
|   ------- | -------------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                             | 823         | 100.0     |                 |                      |
|   --------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q24r HOW TO IMPROVE SERVICE RECEIVED-RECODED
 | ------- | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         |                                | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 EMPLOYEE ATTITUDES           | 25          | 3.1       | 11.8            | 11.8                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SYSTEM/AGENCY ATTRIBUTES     | 29          | 3.5       | 13.5            | 25.3                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 3 EMPLOYEE ACTIONS/ATTRIBUTES | 30           | 3.6       | 13.9            | 39.2                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 4 SERVICE IMPROVEMENTS         | 61          | 7.5       | 28.6            | 67.8                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 995 POSITIVE EXPERIENCE        | 20          | 2.4       | 9.1             | 77.0                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 996 NO PROBLEMS                | 21          | 2.5       | 9.6             | 86.6                 |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 997 COULDNT BE IMPROVED        | 29          | 3.5       | 13.4            | 100.0                |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | Total                          | 215         | 26.1      | 100.0           |                      |
 | ------- | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                      | 581         | 70.6      |                 |                      |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 998 DONT KNOW                  | 22          | 2.7       |                 |                      |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | 999 NA                         | 5           | .6        |                 |                      |
 |         | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 |         | Total                          | 609         | 73.9      |                 |                      |
 | ------- | ------------------------------ | ---------   | -------   | -------------   | ------------------   |
 | Total                                    | 823         | 100.0     |                 |                      |
 | -------------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q25 FIRST MOST IMPORTANT PROBLEM
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ECONOMIC DEVELOPMENT     | 125         | 15.2      | 15.7            | 15.7                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WETLANDS PROTECTION      | 17          | 2.0       | 2.1             | 17.8                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HOUSING AFFORDABILITY    | 98          | 11.9      | 12.3            | 30.1                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 EDUCATION                | 503         | 61.1      | 63.1            | 93.3                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 PUBLIC TRANSPORTATION    | 54          | 6.5       | 6.7             | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 797         | 96.8      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 6 DK/NA                    | 27          | 3.2       |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q26 SECOND MOST IMPORTANT PROBLEM
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ECONOMIC DEVELOPMENT     | 254         | 30.8      | 32.1            | 32.1                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WETLANDS PROTECTION      | 70          | 8.6       | 8.9             | 41.0                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HOUSING AFFORDABILITY    | 223         | 27.1      | 28.2            | 69.1                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 EDUCATION                | 191         | 23.1      | 24.1            | 93.2                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 PUBLIC TRANSPORTATION    | 54          | 6.5       | 6.8             | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 791         | 96.1      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NONE                     | 27          | 3.2       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 DK/NA                    | 5           | .6        |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 32          | 3.9       |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q27 THIRD MOST IMPORTANT PROBLEM
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ECONOMIC DEVELOPMENT     | 203         | 24.7      | 25.9            | 25.9                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WETLANDS PROTECTION      | 94          | 11.4      | 12.0            | 37.9                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HOUSING AFFORDABILITY    | 261         | 31.7      | 33.3            | 71.2                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 EDUCATION                | 68          | 8.2       | 8.6             | 79.8                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 PUBLIC TRANSPORTATION    | 158         | 19.2      | 20.2            | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 784         | 95.2      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NONE                     | 32          | 3.9       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 DK/NA                    | 7           | .9        |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 39          | 4.8       |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q28 FOURTH MOST IMPORTANT PROBLEM
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ECONOMIC DEVELOPMENT     | 144         | 17.5      | 18.7            | 18.7                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WETLANDS PROTECTION      | 198         | 24.1      | 25.7            | 44.3                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HOUSING AFFORDABILITY    | 151         | 18.3      | 19.5            | 63.8                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 EDUCATION                | 28          | 3.4       | 3.6             | 67.4                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 PUBLIC TRANSPORTATION    | 252         | 30.6      | 32.6            | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 772         | 93.8      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NONE                     | 39          | 4.8       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 DK/NA                    | 12          | 1.4       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 51          | 6.2       |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q29 FIFTH MOST IMPORTANT PROBLEM
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ECONOMIC DEVELOPMENT     | 51          | 6.2       | 7.0             | 7.0                  |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WETLANDS PROTECTION      | 384         | 46.6      | 52.4            | 59.4                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HOUSING AFFORDABILITY    | 47          | 5.7       | 6.4             | 65.8                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 EDUCATION                | 6           | .8        | .9              | 66.7                 |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 PUBLIC TRANSPORTATION    | 244         | 29.6      | 33.3            | 100.0                |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 732         | 88.9      | 100.0           |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NONE                     | 51          | 6.2       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 DK/NA                    | 41          | 5.0       |                 |                      |
 |         | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                      | 92          | 11.1      |                 |                      |
 | ------- | ------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                | 823         | 100.0     |                 |                      |
 | -------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
ECONRANK ECONOMIC DEVELOPMENT RANKING
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                    | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MOST IMPORTANT PROBLEM           | 125         | 15.2      | 16.1            | 16.1                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SECOND MOST IMPORTANT PROBLEM    | 254         | 30.8      | 32.7            | 48.7                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THIRD MOST IMPORTANT PROBLEM     | 203         | 24.7      | 26.2            | 74.9                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOURTH MOST IMPORTANT PROBLEM    | 144         | 17.5      | 18.5            | 93.5                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 FIFTH MOST IMPORTANT PROBLEM     | 51          | 6.2       | 6.5             | 100.0                |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                              | 777         | 94.4      | 100.0           |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NA                               | 46          | 5.6       |                 |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                        | 823         | 100.0     |                 |                      |
 | ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
WETSRANK WETLANDS PROTECTION RANKING
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                    | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MOST IMPORTANT PROBLEM           | 17          | 2.0       | 2.2             | 2.2                  |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SECOND MOST IMPORTANT PROBLEM    | 70          | 8.6       | 9.2             | 11.4                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THIRD MOST IMPORTANT PROBLEM     | 94          | 11.4      | 12.3            | 23.8                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOURTH MOST IMPORTANT PROBLEM    | 198         | 24.1      | 26.0            | 49.7                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 FIFTH MOST IMPORTANT PROBLEM     | 384         | 46.6      | 50.3            | 100.0                |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                              | 763         | 92.7      | 100.0           |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NA                               | 60          | 7.3       |                 |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                        | 823         | 100.0     |                 |                      |
 | ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
HOUSRANK HOUSING AFFORDABILITY RANKING
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                    | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MOST IMPORTANT PROBLEM           | 98          | 11.9      | 12.6            | 12.6                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SECOND MOST IMPORTANT PROBLEM    | 223         | 27.1      | 28.6            | 41.2                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THIRD MOST IMPORTANT PROBLEM     | 261         | 31.7      | 33.5            | 74.7                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOURTH MOST IMPORTANT PROBLEM    | 151         | 18.3      | 19.3            | 94.0                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 FIFTH MOST IMPORTANT PROBLEM     | 47          | 5.7       | 6.0             | 100.0                |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                              | 780         | 94.7      | 100.0           |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NA                               | 43          | 5.3       |                 |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                        | 823         | 100.0     |                 |                      |
 | ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
EDUCRANK EDUCATION RANKING
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                    | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MOST IMPORTANT PROBLEM           | 503         | 61.1      | 63.2            | 63.2                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SECOND MOST IMPORTANT PROBLEM    | 191         | 23.1      | 24.0            | 87.2                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THIRD MOST IMPORTANT PROBLEM     | 68          | 8.2       | 8.5             | 95.7                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOURTH MOST IMPORTANT PROBLEM    | 28          | 3.4       | 3.5             | 99.2                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 FIFTH MOST IMPORTANT PROBLEM     | 6           | .8        | .8              | 100.0                |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                              | 795         | 96.6      | 100.0           |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NA                               | 28          | 3.4       |                 |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                        | 823         | 100.0     |                 |                      |
 | ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
PTRANK PUBLIC TRANSPORTATION RANKING
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                    | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MOST IMPORTANT PROBLEM           | 54          | 6.5       | 7.1             | 7.1                  |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SECOND MOST IMPORTANT PROBLEM    | 54          | 6.5       | 7.0             | 14.1                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THIRD MOST IMPORTANT PROBLEM     | 158         | 19.2      | 20.8            | 34.9                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOURTH MOST IMPORTANT PROBLEM    | 252         | 30.6      | 33.1            | 67.9                 |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 FIFTH MOST IMPORTANT PROBLEM     | 244         | 29.6      | 32.1            | 100.0                |
 |         | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                              | 761         | 92.4      | 100.0           |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 NA                               | 62          | 7.6       |                 |                      |
 | ------- | --------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                        | 823         | 100.0     |                 |                      |
 | ---------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q30 YEARS    AT CURRENT ADDRESS
 | -------   | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           |                         |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | -------   | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid     | 0 LESS THAN 6 MONTHS    |   54          |   6.5       |   6.6             |   6.6                  |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 1                       |   61          |   7.4       |   7.6             |   14.2                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 2                       |   66          |   8.0       |   8.1             |   22.3                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 3                       |   66          |   8.0       |   8.2             |   30.5                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 4                       |   34          |   4.1       |   4.1             |   34.6                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 5                       |   53          |   6.5       |   6.6             |   41.2                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 6                       |   31          |   3.8       |   3.9             |   45.1                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 7                       |   30          |   3.7       |   3.8             |   48.9                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 8                       |   26          |   3.2       |   3.2             |   52.1                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 9                       |   11          |   1.3       |   1.3             |   53.4                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 10                      |   27          |   3.3       |   3.4             |   56.8                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 11                      |   17          |   2.1       |   2.1             |   58.9                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 12                      |   19          |   2.3       |   2.3             |   61.2                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 13                      |   11          |   1.4       |   1.4             |   62.7                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 14                      |   16          |   1.9       |   2.0             |   64.6                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 15                      |   27          |   3.3       |   3.4             |   68.0                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 16                      |   8           |   1.0       |   1.0             |   69.1                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 17                      |   13          |   1.6       |   1.6             |   70.7                 |
 |           | ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |           | 18                      |   19          |   2.3       |   2.3             |   73.0                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   19                      |   18          |   2.2       |   2.2             |   75.2                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   20                      |   30          |   3.6       |   3.7             |   78.9                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   21                      |   11          |   1.4       |   1.4             |   80.3                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   22                      |   3           |   .4        |   .4              |   80.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   23                      |   8           |   1.0       |   1.0             |   81.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   24                      |   2           |   .2        |   .2              |   82.0                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   25                      |   12          |   1.5       |   1.5             |   83.5                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   26                      |   5           |   .6        |   .6              |   84.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   27                      |   7           |   .8        |   .8              |   85.0                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   28                      |   9           |   1.1       |   1.1             |   86.0                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   29                      |   5           |   .7        |   .7              |   86.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   30                      |   16          |   2.0       |   2.0             |   88.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   31                      |   3           |   .4        |   .4              |   89.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   32                      |   3           |   .4        |   .4              |   89.5                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   33                      |   5           |   .6        |   .6              |   90.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   34                      |   3           |   .4        |   .4              |   90.5                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   35                      |   11          |   1.3       |   1.4             |   91.8                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   36                      |   2           |   .2        |   .2              |   92.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   37                      |   3           |   .3        |   .3              |   92.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   38                      |   3           |   .4        |   .4              |   92.8                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   39                      |   5           |   .6        |   .6              |   93.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   40                      |   8           |   1.0       |   1.0             |   94.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   41                      |   2           |   .3        |   .3              |   94.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   42                      |   4           |   .4        |   .4              |   95.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   43                      |   8           |   1.0       |   1.0             |   96.2                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   44                      |   1           |   .1        |   .1              |   96.3                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   45                      |   1           |   .2        |   .2              |   96.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   47                      |   3           |   .3        |   .3              |   96.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   48                      |   1           |   .2        |   .2              |   96.9                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   50                      |   5           |   .6        |   .6              |   97.6                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   51                      |   1           |   .1        |   .1              |   97.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   52                      |   3           |   .4        |   .4              |   98.0                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   53                      |   0           |   .1        |   .1              |   98.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   56                      |   1           |   .1        |   .1              |   98.2                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   57                      |   1           |   .2        |   .2              |   98.3                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   59                      |   1           |   .1        |   .1              |   98.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   60                      |   2           |   .3        |   .3              |   98.7                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   62                      |   1           |   .2        |   .2              |   98.9                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   63                      |   1           |   .2        |   .2              |   99.1                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   64                      |   1           |   .1        |   .1              |   99.2                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   65                      |   2           |   .2        |   .2              |   99.4                 |
|   |   ---------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
|   |   67                      |   1           |   .2        |   .2              |   99.6                 |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 70                      | 1           | .1        | .1              | 99.7                 |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 71                      | 1           | .1        | .1              | 99.7                 |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 72                      | 1           | .2        | .2              | 99.9                 |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 90                      | 1           | .1        | .1              | 100.0                |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                   | 809         | 98.3      | 100.0           |                      |
|   ------- | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 98 DK                   | 1           | .2        |                 |                      |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 99 NA                   | 13          | 1.5       |                 |                      |
|           | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                   | 14          | 1.7       |                 |                      |
|   ------- | ---------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                             | 823         | 100.0     |                 |                      |
|   ----------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
LENGRES LENGTH OF RESIDENCE AT CURRENT ADDRESS
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                           | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ONE YEAR OR LESS        | 115         | 14.0      | 14.2            | 14.2                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 TWO TO FIVE YEARS       | 219         | 26.6      | 27.0            | 41.2                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SIX TO TEN YEARS        | 126         | 15.3      | 15.6            | 56.8                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 ELEVEN TO TWENTY YEARS | 179          | 21.7      | 22.1            | 78.9                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 OVER TWENTY YEARS       | 171         | 20.7      | 21.1            | 100.0                |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 809         | 98.3      | 100.0           |                      |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 98 DK                     | 1           | .2        |                 |                      |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 99 NA                     | 13          | 1.5       |                 |                      |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 14          | 1.7       |                 |                      |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                               | 823         | 100.0     |                 |                      |
 | --------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q31 RENT OR OWN HOME
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 OWN                       | 627         | 76.2      | 77.4            | 77.4                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 RENT                      | 173         | 21.0      | 21.4            | 98.7                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SOME OTHER ARRANGEMENT    | 10          | 1.2       | 1.3             | 100.0                |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 811         | 98.5      | 100.0           |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 4 NA                        | 13          | 1.5       |                 |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                 | 823         | 100.0     |                 |                      |
 | --------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q32 MOST IMPORTANT REASON CHOOSING HOME
 | ------- | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                       | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 COST                | 103         | 12.6      | 19.0            | 19.0                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SCHOOLS             | 65          | 7.9       | 11.9            | 30.8                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 CLOSE TO WORK       | 22          | 2.7       | 4.1             | 34.9                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 CLOSE TO RELATIVES | 20           | 2.4       | 3.6             | 38.5                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 8 INVESTMENT          | 21          | 2.5       | 3.8             | 42.3                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 9 KEEP IN FAMILY      | 46          | 5.5       | 8.4             | 50.7                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 60 FEATURES OF HOME | 76            | 9.2       | 13.9            | 64.6                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 61 FEATURES OF AREA | 155           | 18.8      | 28.4            | 93.0                 |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 62 OTHER              | 38          | 4.6       | 7.0             | 100.0                |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                 | 546         | 66.3      | 100.0           |                      |
 | ------- | --------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA             | 261         | 31.7      |                 |                      |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 13 NA                 | 12          | 1.5       |                 |                      |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 98 DONT KNOW          | 5           | .6        |                 |                      |
 |         | --------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                 | 278         | 33.7      |                 |                      |
 | ------- | --------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                           | 823         | 100.0     |                 |                      |
 | ----------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q33 RENTERS: LIKE TO OWN A HOME
 | ------- | ---------- | ---------   | -------   | -------------   | ------------------   |
 |         |            | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 YES      | 159         | 19.4      | 94.0            | 94.0                 |
 |         | ---------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 NO       | 10          | 1.2       | 6.0             | 100.0                |
 |         | ---------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total      | 170         | 20.6      | 100.0           |                      |
 | ------- | ---------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA | 653          | 79.3      |                 |                      |
 |         | ---------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 DK       | 1           | .1        |                 |                      |
 |         | ---------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total      | 654         | 79.4      |                 |                      |
 | ------- | ---------- | ---------   | -------   | -------------   | ------------------   |
 | Total                | 823         | 100.0     |                 |                      |
 | ------------------ | --------- |   ------- |   ------------- |   ------------------ |
Q34 RENTERS: MAIN REASON NOT BOUGHT HOME
 | ------- | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         |                                  |   Frequency   |   Percent   |   Valid Percent   |   Cumulative Percent   |
 | ------- | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 | Valid   | 1 CANT AFFORD HOUSE              |   98          |   11.9      |   62.8            |   62.8                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 2 CANT AFFORD DOWN PAYMENT       |   5           |   .6        |   2.9             |   65.7                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 3 MORTGAGE RATES TOO HIGH        |   1           |   .1        |   .4              |   66.0                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 4 CANT FIND IN AREA              |   7           |   .9        |   4.8             |   70.8                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 5 DONT STAY IN AREA              |   10          |   1.3       |   6.7             |   77.5                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 10 APPLYING TO BUY               |   2           |   .2        |   1.2             |   78.7                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 11 BAD CREDIT                    |   6           |   .8        |   4.1             |   82.8                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 12 BANK TURNED DOWN              |   3           |   .3        |   1.8             |   84.6                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 13 JUST MOVED TO AREA            |   5           |   .6        |   3.0             |   87.6                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 14 NOT READY TO BUY              |   3           |   .4        |   1.9             |   89.5                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 15 EMPLOYER PROVIDES             |   1           |   .1        |   .6              |   90.0                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 16 SINGLE-PARENT                 |   0           |   .1        |   .3              |   90.3                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 17 JUDGEMENT AGAINST EARNINGS    |   2           |   .2        |   1.0             |   91.3                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 18 ALREADY OWN                   |   1           |   .1        |   .6              |   91.9                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 19 LOST HOUSE IN DIVORCE         |   1           |   .1        |   .6              |   92.6                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 20 CURRENTLY IN COLLEGE          |   7           |   .8        |   4.3             |   96.9                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 21 BUILD OWN HOME                |   2           |   .3        |   1.4             |   98.2                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 22 TOO OLD TO BUY                |   1           |   .2        |   .8              |   99.1                 |
 |         | ------------------------------   |   ---------   |   -------   |   -------------   |   ------------------   |
 |         | 23 CHANGED JOBS                  |   0           |   .1        |   .3              |   99.3                 |
|           | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 24 JUST MARRIED                  | 1           | .1        | .7              | 100.0                |
|           | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                            | 156         | 18.9      | 100.0           |                      |
|   ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Missing | 0 SKIP/NA                        | 664         | 80.6      |                 |                      |
|           | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | 98 DK                            | 4           | .4        |                 |                      |
|           | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|           | Total                            | 667         | 81.1      |                 |                      |
|   ------- | ------------------------------   | ---------   | -------   | -------------   | ------------------   |
|   Total                                      | 823         | 100.0     |                 |                      |
|   -------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q34r RENTERS:MAIN REASON NOT BOUGHT HOME-RECODED
 | ------- | ---------- | --------- | ------- | -------------   | ------------------   |
 |         |            | Frequency | Percent | Valid Percent   | Cumulative Percent   |
 | ------- | ---------- | --------- | ------- | -------------   | ------------------   |
 | Valid   | 1 COST     | 103       | 12.5    | 66.0            | 66.0                 |
 |         | ---------- | --------- | ------- | -------------   | ------------------   |
 |         | 2 OTHER    | 53        | 6.4     | 34.0            | 100.0                |
 |         | ---------- | --------- | ------- | -------------   | ------------------   |
 |         | Total      | 156       | 18.9    | 100.0           |                      |
 | ------- | ---------- | --------- | ------- | -------------   | ------------------   |
 | Missing | 0 SKIP/NA | 664        | 80.6    |                 |                      |
 |         | ---------- | --------- | ------- | -------------   | ------------------   |
 |         | 98 DK      | 4         | .4      |                 |                      |
 |         | ---------- | --------- | ------- | -------------   | ------------------   |
 |         | Total      | 667       | 81.1    |                 |                      |
 | ------- | ---------- | --------- | ------- | -------------   | ------------------   |
 | Total                | 823       | 100.0   |                 |                      |
 | ------------------ | --------- | ------- | ------------- |   ------------------ |
Q35 RENTERS: OTHER REASON NOT BUY HOUSE    1
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                               | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CANT AFFORD HOUSE           | 10          | 1.2       | 21.4            | 21.4                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 CANT AFFORD DOWN PAYMENT    | 9           | 1.1       | 18.7            | 40.1                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 MORTGAGE RATES TOO HIGH     | 2           | .2        | 3.4             | 43.5                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 CANT FIND IN AREA           | 0           | .1        | 1.0             | 44.5                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 DONT STAY IN AREA           | 3           | .3        | 5.3             | 49.8                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 OTHER                       | 24          | 2.9       | 50.2            | 100.0                |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                         | 48          | 5.8       | 100.0           |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                     | 664         | 80.6      |                 |                      |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 7 NA                          | 112         | 13.6      |                 |                      |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                         | 776         | 94.2      |                 |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                   | 823         | 100.0     |                 |                      |
 | ----------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q36 RENTERS: OTHER REASON NOT BUY HOUSE    2
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                               | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CANT AFFORD HOUSE           | 1           | .1        | 13.1            | 13.1                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 CANT AFFORD DOWN PAYMENT    | 1           | .1        | 11.3            | 24.5                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 MORTGAGE RATES TOO HIGH     | 1           | .1        | 13.4            | 37.9                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 CANT FIND IN AREA           | 3           | .3        | 31.4            | 69.2                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 OTHER                       | 3           | .3        | 30.8            | 100.0                |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                         | 9           | 1.1       | 100.0           |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                     | 776         | 94.2      |                 |                      |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 7 NA                          | 39          | 4.7       |                 |                      |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                         | 814         | 98.9      |                 |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                   | 823         | 100.0     |                 |                      |
 | ----------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q37 AMOUNT SUBSTANDARD HOUSING IN COUNTY
 | ------- | --------------- | --------- | -------   | -------------   | ------------------   |
 |         |                 | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------- | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 A GREAT DEAL | 204        | 24.7      | 26.3            | 26.3                 |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | 2 SOME          | 320       | 38.9      | 41.4            | 67.8                 |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | 3 A LITTLE      | 212       | 25.8      | 27.4            | 95.2                 |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | 4 NONE AT ALL | 37          | 4.5       | 4.8             | 100.0                |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total           | 773       | 93.8      | 100.0           |                      |
 | ------- | --------------- | --------- | -------   | -------------   | ------------------   |
 | Missing | 5 DONT KNOW     | 36        | 4.4       |                 |                      |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | 6 NA            | 15        | 1.8       |                 |                      |
 |         | --------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total           | 51        | 6.2       |                 |                      |
 | ------- | --------------- | --------- | -------   | -------------   | ------------------   |
 | Total                     | 823       | 100.0     |                 |                      |
 | ----------------------- | --------- | ------- |   ------------- |   ------------------ |
Q38 WHO IS RESPONSIBLE FOR SUBSTANDARD HOUSING
 | ------- | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                              | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 STATE GOVERNMENT           | 336         | 40.9      | 45.3            | 45.3                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 LOCAL GOVERNMENT           | 276         | 33.6      | 37.3            | 82.6                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 BOTH                       | 55          | 6.7       | 7.5             | 90.0                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 10 NEITHER                   | 18          | 2.2       | 2.5             | 92.5                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 11 INDIVIDUAL TENANT         | 19          | 2.3       | 2.6             | 95.1                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 12 PROPERTY OWNER            | 28          | 3.4       | 3.7             | 98.8                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 13 FEDERAL GOVERNMENT        | 4           | .4        | .5              | 99.3                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 14 HABITAT FOR HUMANITY      | 2           | .2        | .2              | 99.5                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 15 HOUSING AUTHORITY         | 1           | .1        | .1              | 99.6                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 16 GOVT&PRIVATE SECTOR       | 1           | .1        | .1              | 99.7                 |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 17 GOVT:ELDERLY&HANDICAPPED | 2            | .3        | .3              | 100.0                |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                        | 742         | 90.1      | 100.0           |                      |
 | ------- | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                    | 52          | 6.3       |                 |                      |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 DONT KNOW                  | 28          | 3.4       |                 |                      |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NA                         | 1           | .1        |                 |                      |
 |         | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                        | 81          | 9.9       |                 |                      |
 | ------- | ---------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                                  | 823         | 100.0     |                 |                      |
 | ------------------------------------ | --------- |   ------- |   ------------- |   ------------------ |
Q38r WHO RESPONSIBLE FOR SUBSTANDARD HOUSING-RECODED
 | ------- | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         |                     | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------- | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 STATE GOVERNMENT | 336        | 40.9      | 45.3            | 45.3                 |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 2 LOCAL GOVERNMENT | 276        | 33.6      | 37.3            | 82.6                 |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 3 OTHER             | 129       | 15.7      | 17.4            | 100.0                |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total               | 742       | 90.1      | 100.0           |                      |
 | ------- | ------------------- | --------- | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA           | 52        | 6.3       |                 |                      |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 5 DONT KNOW         | 28        | 3.4       |                 |                      |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 6 NA                | 1         | .1        |                 |                      |
 |         | ------------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total               | 81        | 9.9       |                 |                      |
 | ------- | ------------------- | --------- | -------   | -------------   | ------------------   |
 | Total                         | 823       | 100.0     |                 |                      |
 | --------------------------- | --------- | ------- |   ------------- |   ------------------ |
Q39 NUMBER OF VEHICLES IN HOUSEHOLD
 | ------- | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                 | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 ONE           | 177         | 21.5      | 22.0            | 22.0                 |
 |         | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 TWO           | 347         | 42.1      | 43.0            | 65.0                 |
 |         | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 THREE         | 151         | 18.4      | 18.8            | 83.8                 |
 |         | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 FOUR OR MORE | 94           | 11.4      | 11.7            | 95.5                 |
 |         | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 NONE          | 37          | 4.4       | 4.5             | 100.0                |
 |         | --------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total           | 805         | 97.8      | 100.0           |                      |
 | ------- | --------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 6 NA            | 18          | 2.2       |                 |                      |
 | ------- | --------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                     | 823         | 100.0     |                 |                      |
 | ----------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q40 ATTITUDE ON CURRENT AUTO INSURANCE    SYSTEM
 | ------- | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                              | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CONTINUE CURRENT SYSTEM    | 476         | 57.8      | 64.3            | 64.3                 |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 CHANGE:DRIVERS DECIDE      | 56          | 6.8       | 7.6             | 71.9                 |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 CHANGE:BUY INS/PAY FEE     | 208         | 25.3      | 28.1            | 100.0                |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                        | 741         | 90.0      | 100.0           |                      |
 | ------- | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                    | 54          | 6.6       |                 |                      |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 DK                         | 27          | 3.3       |                 |                      |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 NA                         | 1           | .1        |                 |                      |
 |         | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                        | 83          | 10.0      |                 |                      |
 | ------- | --------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                  | 823         | 100.0     |                 |                      |
 | ---------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q41 INSURANCE COMPANY OPERATION
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                          | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CURRENT SYSTEM         | 333         | 40.4      | 44.5            | 44.5                 |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 REFUSE POOR DRIVERS    | 414         | 50.3      | 55.5            | 100.0                |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                    | 747         | 90.7      | 100.0           |                      |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                | 54          | 6.6       |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 DK                     | 21          | 2.6       |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 NA                     | 1           | .1        |                 |                      |
 |         | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                    | 77          | 9.3       |                 |                      |
 | ------- | ----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                              | 823         | 100.0     |                 |                      |
 | ------------------------------ |   --------- |   ------- |   ------------- |   ------------------ |
Q42 WHO SET STANDARDS FOR REFUSING INSURANCE
 | ------- | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 SET BY STATE              | 249         | 30.3      | 61.7            | 61.7                 |
 |         | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SET BY INSURANCE COMPANY | 154          | 18.8      | 38.3            | 100.0                |
 |         | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 404         | 49.0      | 100.0           |                      |
 | ------- | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                   | 409         | 49.7      |                 |                      |
 |         | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 DK                        | 11          | 1.3       |                 |                      |
 |         | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 420         | 51.0      |                 |                      |
 | ------- | --------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                                 | 823         | 100.0     |                 |                      |
 | ----------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q43 NO-FAULT INSURANCE
 | ------- | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                      | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 STRONGLY FAVOR     | 217         | 26.4      | 30.8            | 30.8                 |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 FAVOR SOMEWHAT     | 304         | 37.0      | 43.1            | 73.9                 |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 OPPOSE SOMEWHAT    | 109         | 13.2      | 15.4            | 89.3                 |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 STRONGLY OPPOSE    | 75          | 9.1       | 10.7            | 100.0                |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                | 706         | 85.7      | 100.0           |                      |
 | ------- | ------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA            | 54          | 6.6       |                 |                      |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 DK                 | 61          | 7.5       |                 |                      |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NA                 | 2           | .3        |                 |                      |
 |         | ------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                | 118         | 14.3      |                 |                      |
 | ------- | ------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                          | 823         | 100.0     |                 |                      |
 | -------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q44 MAIN REASON AUTO INSURANCE PREMIUMS RISING
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                           | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 PUBLICS DRIVING RECORD | 268          | 32.6      | 35.6            | 35.6                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 HEALTH CARE COSTS       | 116         | 14.1      | 15.4            | 51.0                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 COST OF DAMAGE          | 73          | 8.8       | 9.6             | 60.6                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 4 LEGAL COSTS             | 95          | 11.6      | 12.6            | 73.3                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 5 INSURANCE PROFITS       | 167         | 20.3      | 22.2            | 95.5                 |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 7 OTHER                   | 34          | 4.1       | 4.5             | 100.0                |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 754         | 91.6      | 100.0           |                      |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 0 SKIP/NA                 | 54          | 6.6       |                 |                      |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 8 DK                      | 11          | 1.3       |                 |                      |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 9 NA                      | 4           | .5        |                 |                      |
 |         | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 69          | 8.4       |                 |                      |
 | ------- | ------------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                               | 823         | 100.0     |                 |                      |
 | --------------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q45 FAMILIARITY W/ HOME EQUITY CONVERSION PLANS
 | ------- | ---------------------- | --------- | -------   | -------------   | ------------------   |
 |         |                        | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------------- | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 VERY FAMILIAR        | 27        | 3.3       | 3.4             | 3.4                  |
 |         | ---------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 2 SOMEWHAT FAMILIAR    | 110       | 13.3      | 13.7            | 17.2                 |
 |         | ---------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 3 NOT TOO FAMILIAR     | 209       | 25.4      | 26.1            | 43.3                 |
 |         | ---------------------- | --------- | -------   | -------------   | ------------------   |
 |         | 4 NOT AT ALL FAMILIAR | 454        | 55.1      | 56.7            | 100.0                |
 |         | ---------------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total                  | 800       | 97.2      | 100.0           |                      |
 | ------- | ---------------------- | --------- | -------   | -------------   | ------------------   |
 | Missing | 5 NA                   | 23        | 2.8       |                 |                      |
 | ------- | ---------------------- | --------- | -------   | -------------   | ------------------   |
 | Total                            | 823       | 100.0     |                 |                      |
 | ------------------------------ | --------- | ------- |   ------------- |   ------------------ |
Q46 HOME OWNERS: INTEREST IN HOME EQUITY CONVERSION
 | ------- | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         |                   | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----------------- | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 INTERESTED      | 49        | 6.0       | 16.4            | 16.4                 |
 |         | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         | 2 NOT INTERESTED | 253        | 30.7      | 83.6            | 100.0                |
 |         | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total             | 302       | 36.7      | 100.0           |                      |
 | ------- | ----------------- | --------- | -------   | -------------   | ------------------   |
 | Missing | 0 NA              | 260       | 31.5      |                 |                      |
 |         | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         | 3 DK              | 253       | 30.8      |                 |                      |
 |         | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         | 4 NA              | 8         | 1.0       |                 |                      |
 |         | ----------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total             | 521       | 63.3      |                 |                      |
 | ------- | ----------------- | --------- | -------   | -------------   | ------------------   |
 | Total                       | 823       | 100.0     |                 |                      |
 | ------------------------- | --------- | ------- |   ------------- |   ------------------ |
Q48 CONFIDENCE IN WATER TESTING
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CONFIDENT IN SUPPLIERS    | 184         | 22.3      | 23.6            | 23.6                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 CONFIDENT IN DHEC         | 571         | 69.3      | 73.4            | 97.0                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 NO DIFFERENCE             | 9           | 1.0       | 1.1             | 98.1                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 11 USE WELL WATER           | 3           | .4        | .4              | 98.6                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 12 NEITHER                  | 4           | .5        | .5              | 99.1                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 13 BOTH                     | 1           | .2        | .2              | 99.3                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 97 OTHER                    | 6           | .7        | .7              | 100.0                |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 777         | 94.4      | 100.0           |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 5 DK                        | 21          | 2.5       |                 |                      |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NA                        | 25          | 3.1       |                 |                      |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 46          | 5.6       |                 |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                 | 823         | 100.0     |                 |                      |
 | --------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
Q49 PAYING FOR INCREASED WATER TESTING
 | ------- | ------------------- | ---------   | -------   | -------------   | ------------------   |
 |         |                     | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 CHARGE SUPPLIERS | 121          | 14.8      | 16.7            | 16.7                 |
 |         | ------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 $.50 INCREASE     | 605         | 73.4      | 83.3            | 100.0                |
 |         | ------------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total               | 726         | 88.2      | 100.0           |                      |
 | ------- | ------------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 3 DK/NEITHER        | 97          | 11.8      |                 |                      |
 | ------- | ------------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                         | 823         | 100.0     |                 |                      |
 | --------------------------- | --------- |   ------- |   ------------- |   ------------------ |
Q50 FAVOR/OPPOSE BALANCE BUDGET AMENDMENT
 | ------- | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         |                  | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------- | --------- | -------   | -------------   | ------------------   |
 | Valid   | 1 FAVOR          | 658       | 79.9      | 87.2            | 87.2                 |
 |         | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         | 2 OPPOSE         | 77        | 9.4       | 10.3            | 97.5                 |
 |         | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         | 3 OTHER/DEPENDS | 19         | 2.3       | 2.5             | 100.0                |
 |         | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total            | 754       | 91.6      | 100.0           |                      |
 | ------- | ---------------- | --------- | -------   | -------------   | ------------------   |
 | Missing | 4 DK             | 43        | 5.2       |                 |                      |
 |         | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         | 5 NA             | 26        | 3.2       |                 |                      |
 |         | ---------------- | --------- | -------   | -------------   | ------------------   |
 |         | Total            | 69        | 8.4       |                 |                      |
 | ------- | ---------------- | --------- | -------   | -------------   | ------------------   |
 | Total                      | 823       | 100.0     |                 |                      |
 | ------------------------ | --------- | ------- |   ------------- |   ------------------ |
Q51 INFLUENCE OF REPEAL ON VOTING
 | ------- | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                           | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MUCH MORE LIKELY        | 34          | 4.1       | 4.5             | 4.5                  |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SOMEWHAT MORE LIKELY    | 59          | 7.1       | 7.8             | 12.3                 |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SOMEWHAT LESS LIKELY    | 134         | 16.3      | 17.9            | 30.2                 |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 MUCH LESS LIKELY        | 130         | 15.7      | 17.3            | 47.5                 |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 NOT MAKE DIFFERENCE     | 395         | 47.9      | 52.5            | 100.0                |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 751         | 91.2      | 100.0           |                      |
 | ------- | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 6 DK                      | 44          | 5.4       |                 |                      |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 7 NA                      | 28          | 3.4       |                 |                      |
 |         | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                     | 72          | 8.8       |                 |                      |
 | ------- | -----------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                               | 823         | 100.0     |                 |                      |
 | ------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
oVOTER REGISTERED TO VOTE
 | ------- | ----------- | ---------   | -------   | -------------   | ------------------   |
 |         |             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 YES       | 554         | 67.3      | 69.8            | 69.8                 |
 |         | ----------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 NO OR DK | 239          | 29.1      | 30.2            | 100.0                |
 |         | ----------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total       | 794         | 96.4      | 100.0           |                      |
 | ------- | ----------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 3 NA        | 29          | 3.6       |                 |                      |
 | ------- | ----------- | ---------   | -------   | -------------   | ------------------   |
 | Total                 | 823         | 100.0     |                 |                      |
 | ------------------- | --------- |   ------- |   ------------- |   ------------------ |
oAREA AREA OF RESIDENCE
 | ------- | -----------   | ---------   | -------   | -------------   | ------------------   |
 |         |               | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -----------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 URBAN       | 197         | 23.9      | 24.8            | 24.8                 |
 |         | -----------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 SUBURBAN    | 261         | 31.6      | 32.9            | 57.7                 |
 |         | -----------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 RURAL       | 336         | 40.8      | 42.3            | 100.0                |
 |         | -----------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total         | 793         | 96.3      | 100.0           |                      |
 | ------- | -----------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 5 NA          | 30          | 3.7       |                 |                      |
 | ------- | -----------   | ---------   | -------   | -------------   | ------------------   |
 | Total                   | 823         | 100.0     |                 |                      |
 | ------------------- |   --------- |   ------- |   ------------- |   ------------------ |
oPARTY PARTY IDENTIFICATION
 | ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                                       | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 STRONG REPUBLICAN                   | 125         | 15.1      | 16.2            | 16.2                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 NOT STRONG REPUBLICAN               | 124         | 15.0      | 16.1            | 32.2                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 INDEPENDENT-CLOSER TO REPUBLICAN    | 80          | 9.8       | 10.4            | 42.7                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 INDEPENDENT-CLOSER TO NEITHER       | 122         | 14.9      | 15.9            | 58.6                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 INDEPENDENT-CLOSER TO DEMOCRAT      | 67          | 8.2       | 8.8             | 67.3                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 NOT STRONG DEMOCRAT                 | 117         | 14.2      | 15.2            | 82.5                 |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 7 STRONG DEMOCRAT                     | 135         | 16.4      | 17.5            | 100.0                |
 |         | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                                 | 770         | 93.5      | 100.0           |                      |
 | ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 9 NA                                  | 53          | 6.5       |                 |                      |
 | ------- | -----------------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                           | 823         | 100.0     |                 |                      |
 | ------------------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
oRACE RACE
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 BLACK/AFRICAN-AMERICAN    | 216         | 26.2      | 27.2            | 27.2                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 WHITE                     | 569         | 69.1      | 71.8            | 99.0                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 HISPANIC                  | 2           | .2        | .2              | 99.2                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 NATIVE AMERICAN           | 1           | .1        | .1              | 99.3                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 5 ASIAN/PACIFIC ISLANDER    | 1           | .1        | .1              | 99.5                 |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 6 OTHER                     | 4           | .5        | .5              | 100.0                |
 |         | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                       | 793         | 96.3      | 100.0           |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 7 NA                        | 30          | 3.7       |                 |                      |
 | ------- | -------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                 | 823         | 100.0     |                 |                      |
 | --------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
oUNDER18 CHILDREN    IN HOUSEHOLD
 | ------- | -----   | --------- | -------   | -------------   | ------------------   |
 |         |         | Frequency | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -----   | --------- | -------   | -------------   | ------------------   |
 | Valid   | 0       | 423        | 51.4     | 53.4            | 53.4                 |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | 1       | 155        | 18.8     | 19.5            | 72.9                 |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | 2       | 126        | 15.3     | 15.9            | 88.8                 |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | 3       | 71         | 8.6      | 8.9             | 97.7                 |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | 4       | 17         | 2.1      | 2.1             | 99.9                 |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | 6       | 1          | .1       | .1              | 100.0                |
 |         | -----   | --------- | -------   | -------------   | ------------------   |
 |         | Total   | 793        | 96.3     | 100.0           |                      |
 | ------- | -----   | --------- | -------   | -------------   | ------------------   |
 | Missing | 9 NA    | 30         | 3.7      |                 |                      |
 | ------- | -----   | --------- | -------   | -------------   | ------------------   |
 | Total             | 823        | 100.0    |                 |                      |
 | ------------- |   --------- | ------- |   ------------- |   ------------------ |
oINCOME FAMILY INCOME
 | ------- | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         |                        |   Frequency   |   Percent   |   Valid Percent |   Cumulative Percent   |
 | ------- | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 | Valid   | 1 LESS THAN $5,000     |   38          |   4.6       |   5.1           |   5.1                  |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 2 $ 5,000 - 9,999      |   57          |   6.9       |   7.6           |   12.7                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 3 $10,000 - 14,999     |   56          |   6.9       |   7.5           |   20.2                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 4 $15,000 - 19,999     |   62          |   7.6       |   8.3           |   28.5                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 5 $20,000 - 24,999     |   67          |   8.1       |   8.9           |   37.4                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 6 $25,000 - 29,999     |   66          |   8.0       |   8.8           |   46.3                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 7 $30,000 - 34,999     |   66          |   8.0       |   8.8           |   55.1                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 8 $35,000 - 39,999     |   45          |   5.5       |   6.0           |   61.1                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 9 $40,000 - 44,999     |   32          |   3.9       |   4.3           |   65.4                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 10 $45,000 - 49,999    |   46          |   5.6       |   6.2           |   71.6                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 11 $50,000 - 74,999    |   81          |   9.9       |   10.9          |   82.5                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 12 $75,000 - 99,999    |   29          |   3.6       |   3.9           |   86.4                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 13 $100,00 AND OVER    |   26          |   3.2       |   3.5           |   89.9                 |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 14 REFUSED             |   76          |   9.2       |   10.1          |   100.0                |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | Total                  |   749         |   90.9      |   100.0         |                        |
 | ------- | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 | Missing | 15 DK                  |   44          |   5.4       |                 |                        |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | 16 NA                  |   30          |   3.7       |                 |                        |
 |         | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 |         | Total                  |   75          |   9.1       |                 |                        |
 | ------- | --------------------   |   ---------   |   -------   |   ------------- |   ------------------   |
 | Total                            |   823         |   100.0     |                 |                        |
| ---------------------------- | --------- | ------- | ------------- | ------------------ |
Q67 # TELEPHONE LINES
 | ------- | ----- | ---------   | -------   | -------------   | ------------------   |
 |         |       | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ----- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1     | 756         | 91.9      | 95.5            | 95.5                 |
 |         | ----- | ---------   | -------   | -------------   | ------------------   |
 |         | 2     | 33          | 4.1       | 4.2             | 99.7                 |
 |         | ----- | ---------   | -------   | -------------   | ------------------   |
 |         | 3     | 2           | .3        | .3              | 100.0                |
 |         | ----- | ---------   | -------   | -------------   | ------------------   |
 |         | Total | 792         | 96.2      | 100.0           |                      |
 | ------- | ----- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 8 DK | 1            | .1        |                 |                      |
 |         | ----- | ---------   | -------   | -------------   | ------------------   |
 |         | 9 NA | 30           | 3.7       |                 |                      |
 |         | ----- | ---------   | -------   | -------------   | ------------------   |
 |         | Total | 31          | 3.8       |                 |                      |
 | ------- | ----- | ---------   | -------   | -------------   | ------------------   |
 | Total           | 823         | 100.0     |                 |                      |
 | ------------- | --------- |   ------- |   ------------- |   ------------------ |
oADULTS ADULTS IN    HOUSEHOLD
 | ------- | -----   | ---------   | -------   | -------------   | ------------------   |
 |         |         | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | -----   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1       | 108         | 13.1      | 13.7            | 13.7                 |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 2       | 465         | 56.5      | 58.8            | 72.5                 |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 3       | 144         | 17.4      | 18.2            | 90.6                 |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 4       | 61          | 7.4       | 7.8             | 98.4                 |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 5       | 11          | 1.4       | 1.5             | 99.9                 |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 6       | 1           | .1        | .1              | 100.0                |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | Total   | 791         | 96.1      | 100.0           |                      |
 | ------- | -----   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 8 DK    | 2           | .2        |                 |                      |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | 9 NA    | 30          | 3.7       |                 |                      |
 |         | -----   | ---------   | -------   | -------------   | ------------------   |
 |         | Total   | 32          | 3.9       |                 |                      |
 | ------- | -----   | ---------   | -------   | -------------   | ------------------   |
 | Total             | 823         | 100.0     |                 |                      |
 | ------------- |   --------- |   ------- |   ------------- |   ------------------ |
oSEX GENDER
 | ------- | ---------   | ---------   | -------   | -------------   | ------------------   |
 |         |             | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 MALE      | 379         | 46.0      | 47.3            | 47.3                 |
 |         | ---------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 FEMALE    | 422         | 51.2      | 52.7            | 100.0                |
 |         | ---------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total       | 800         | 97.2      | 100.0           |                      |
 | ------- | ---------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 3 NA        | 23          | 2.8       |                 |                      |
 | ------- | ---------   | ---------   | -------   | -------------   | ------------------   |
 | Total                 | 823         | 100.0     |                 |                      |
 | ----------------- |   --------- |   ------- |   ------------- |   ------------------ |
EDUC EDUCATION CATEGORY
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                               | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 LESS THAN HIGH SCHOOL       | 138         | 16.8      | 17.4            | 17.4                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 HIGH SCHOOL DIPLOMA         | 277         | 33.6      | 34.9            | 52.3                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 SOME COLLEGE                | 215         | 26.1      | 27.1            | 79.5                 |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 COLLEGE DEGREE OR HIGHER    | 163         | 19.7      | 20.5            | 100.0                |
 |         | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total                         | 792         | 96.2      | 100.0           |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 9 MISSING                     | 31          | 3.8       |                 |                      |
 | ------- | ---------------------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                                   | 823         | 100.0     |                 |                      |
 | ----------------------------------- |   --------- |   ------- |   ------------- |   ------------------ |
AGE AGE CATEGORY
 | ------- | ---------------   | ---------   | -------   | -------------   | ------------------   |
 |         |                   | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ---------------   | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 18 TO 29        | 221         | 26.8      | 28.0            | 28.0                 |
 |         | ---------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 2 30 TO 44        | 255         | 31.0      | 32.3            | 60.3                 |
 |         | ---------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 3 45 TO 64        | 194         | 23.5      | 24.5            | 84.8                 |
 |         | ---------------   | ---------   | -------   | -------------   | ------------------   |
 |         | 4 65 AND OLDER    | 120         | 14.6      | 15.2            | 100.0                |
 |         | ---------------   | ---------   | -------   | -------------   | ------------------   |
 |         | Total             | 790         | 95.9      | 100.0           |                      |
 | ------- | ---------------   | ---------   | -------   | -------------   | ------------------   |
 | Missing | 9 MISSING         | 34          | 4.1       |                 |                      |
 | ------- | ---------------   | ---------   | -------   | -------------   | ------------------   |
 | Total                       | 823         | 100.0     |                 |                      |
 | ----------------------- |   --------- |   ------- |   ------------- |   ------------------ |
REGION REGION OF THE STATE
 | ------- | ------------- | ---------   | -------   | -------------   | ------------------   |
 |         |               | Frequency   | Percent   | Valid Percent   | Cumulative Percent   |
 | ------- | ------------- | ---------   | -------   | -------------   | ------------------   |
 | Valid   | 1 UPSTATE     | 333         | 40.4      | 40.7            | 40.7                 |
 |         | ------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 2 MIDLANDS    | 267         | 32.5      | 32.7            | 73.3                 |
 |         | ------------- | ---------   | -------   | -------------   | ------------------   |
 |         | 3 LOWCOUNTRY | 218          | 26.5      | 26.7            | 100.0                |
 |         | ------------- | ---------   | -------   | -------------   | ------------------   |
 |         | Total         | 819         | 99.4      | 100.0           |                      |
 | ------- | ------------- | ---------   | -------   | -------------   | ------------------   |
 | Missing | 9 MISSING     | 5           | .6        |                 |                      |
 | ------- | ------------- | ---------   | -------   | -------------   | ------------------   |
 | Total                   | 823         | 100.0     |                 |                      |
 | --------------------- | --------- |   ------- |   ------------- |   ------------------ |

								
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