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Balanced Scorecard Example

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					Measures should Support Successful Implementation of the Strategic Plan
BALANCED SCORECARD
Internal Processes (Looking down, from the inside out)

Innovation and Learning (Looking ahead)

Customer’s View (Looking down, from the outside in)
Do we have momentum?

Financial Performance and Growth (Looking back)

Are we in control?

Did we meet our target?

Organizational Objectives
Where We Will Focus, and “Over-Perform”
Innovation & Learning
1.

Internal Processes
1. 2.

2.
3. 4.

Attract, retain & develop the highestquality workforce Increase training & skills of staff Increase clinical & related research Align medical education & QI

3.

Improve access Improve quality of care Improve patient safety

Customer’s View
1.

Finance & Growth
1.

2.
3. 4.

Improve patient satisfaction Improve physician satisfaction Improve associate satisfaction Improve interdepartmental alignment, effectiveness, teamwork

2.

3.

4.

Maintain volume growth Enhance specialty programs / increase CMI Meet or exceed budgeted MMC contribution margins Meet or exceed budgeted results for OLM


				
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Description: Balanced Scorecard Example (Healthcare Example)