GRCC Internal Customer Satisfaction Survey Overall Mean Results – Spring 2004 (Excluding Responses) Launch Date 04/15/2004 - 8:46AM Close Date 05/18/2004 - 7:15AM Email Invites 0 Visits 450 Partials 54 Completes 247 The purpose of this survey is to measure the extent to which we are providing good customer service to each other. This information will be used by department staff to plan improvements. Please take a few minutes to provide the requested information. Thanks! Thank you. Directions: For the thirty one departments listed below, please rate the quality of the services they provide to their internal customers (other GRCC staff). If you don't have enough experience with a department to make a valid rating, please check option #6 or just leave the question blank. Scale used: 1 (Poor) – 5 (Excellent) Departments: Overall Mean Institutional Research & Planning Provost’s Office Registrar’s Office Applied Technology Center Training Solutions (Formally B&TT) Library Instructional Design and Learning Technologies Service Learning Center Center for Teaching and Learning Distance Learning Technologies Raider Learning Center Labor Relations Human Resources Information Technology Accounting and Budgeting Career Resource and Assessment Center 4.01 Purchasing Ford Fieldhouse Campus Police Printing Services Graphics (Design) Mailing Services Media Technologies Counseling Dean of Student Affairs Office Occupational and Disability Support Services Upward Bound and Student Support Services (TRIO Programs) Academic Support Services Student Activities Office Admissions Payroll and Benefits Note: Results for individual departments can be obtained from the department leader.
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