Workshop Outline_Assertive by tzm16628


									                                    L O C A L   E X P E R T S   •   G L O B A L   T E A M

            .                           Assertive Communication
                                        The ability to communicate assertively, as opposed to aggressively or passively,
            English & French
                                        can have a profoundly positive impact on one's self esteem, stress levels and
            Course Length:
                                        interpersonal relationships. Based on the principle that new behaviours and
            2 days                      communication skills can be learned, this workshop emphasizes respect for self
                                        and others. The most valued outcome is one's sense of self-control, without
            Maximum Students:           trying to control others in the process.
            15 to 20 participants
                                        Training Objectives
                                        Provide participants with: a recognition of what constitutes appropriate
            Target Audience:
                                        assertive behaviour; insight into their present ability to assert themselves and
                                        the development and application of communication techniques for responsible
                                        assertiveness at work.
Trusted Partner

                                        Course Content
                                        How assertive am I?

                                        A self-assessment questionnaire on Assertive Communication Techniques.

                                        Modelling and practice in applying the principles and techniques to specific
                                        work related situations.

                                        Assertive versus passive/indirect versus aggressive communication.

                                        Setting assertive goals.

                                        Non-verbal communication and personal boundaries.

                                        Making requests, responding to requests, saying no, and setting limits.

                                        Using D.E.S.C. scripts for effective communication.

                                        Techniques for coping with criticism.

                                        Also Available
                                        One-Day workshop customized to include only the topics relative to the
                                        targeted audience and a customized workshop to accommodate individual
                                        organization and/or team needs.
                                        Access to additional on-line material to complement training.

                           11 ROSEMOUNT AVE., SUITE 400
                         OTTAWA, ON K1Y 4R8 CANADA
                 TEL: 613.728.2188 • FAX: 613.728.5298
         TOLL: 1.866.861.9525 • EMAIL:

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