Outline of Presentation We propose to provide a presentation on the Land Registry's Electronic Access Service (EAS), which is an example of where ICT is being used to deliver an innovative 'Government to Business' service. The Land Registry is the State authority responsible for the registration of transactions relating to property and land in Ireland. In line with Government initiatives across public administration in Ireland, the Land Registry is currently implementing a major programme to improve the quality of service which it delivers to its customers and the roll-out of ICT-based solutions which support Web-based electronic service delivery is a key element of its business strategy. The EAS was originally launched in July 1999 and is one of the Government of Ireland's flagship projects under its 'Information Society' Action Plan. Authorised users of the EAS can, using the Internet, from the convenience of their office: Conduct on-line searches of the electronically available register View and print ownership records Discover the applications or transactions pending against a particular property Track the progress of their applications through their lifecycle in the Registry Submit certain applications on-line The system is open to all who wish to use it, though the bulk of the subscribers are lawyers, law searching firms, financial institutions, local authorities and other corporate users. The following is a summary of the proposed presentation: Working Title: Using the Web to modernise Land Registration services in Ireland e-Government in Ireland: the Policy Drivers Implementing the Information Society - Strategic Issues for the organisation About the Electronic Access Service (EAS) Realising the Benefits Future Developments Lessons Learned The presentation will be delivered by John O'Sullivan, who is Information Systems Manager of the Land Registry. John works in the Dublin headquarters of the Land Registry and is a member of the organisation's senior management team who are responsible for policy formulation, strategic planning, and project delivery. John holds a Bachelor of Arts degree from University College Dublin and subsequently qualified as a lawyer in 1989. He has over ten years first hand experience in planning and managing the implementation of Information Systems.