Excellent safety record at the company and its principal by hft13158

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									BWH                      PUBLIC DOMAIN VERSION – JUNE RETURN 2007

Table 41 – Key Outputs – Health & Safety Information

Commentary by REPORTER

Summary of Audit Findings

•       Excellent safety record at the company and its principal contractor
•       Robust reporting and communication procedures in place
•       BWH has addressed the issue of working in confined spaces

Scope

We undertook an audit of end of year data and review of company processes
and methodology. Where applicable we requested copies of back-up data and
trailed data back to source.

Methodology

There have been no changes to the company’s methodology from that
adopted in previous years. See “Audit Findings” for further details.

As noted above we asked for and were presented with sickness records,
details of training courses undertaken this year. In addition we were taken
through the BWH safety manual and the sections concerning working in
confined spaces. We did not ask the company to demonstrate from start to
finish the procedure for logging RIDDOR incidents, nor did we undertake a
separate audit of Carillion, BWH’s principal contractor.

Changes since JR06

Lost time due to sickness & accidents and incidence of occupational ill health

The only significant change in the data from the 2006 figures is that the
number of incidents of occupational ill health have halved.

RIDDOR reports

As above, RIDDOR incidents have halved from 2006 levels and there has
been a significant reduction in the 3-day accident rate.

Contractors’ health and safety performance

BWH’s principal contractor (Carillion) has maintained its excellent safety
records with zero RIDDOR reports and a large reduction in days lost due to
sickness, accident and occupational ill health.

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BWH                     PUBLIC DOMAIN VERSION – JUNE RETURN 2007


Audit Findings

Lines 1 – 5 - Lost time due to sickness and accidents and incidence of
occupational ill health

As in previous years the number of average full time equivalents (FTE) jhas
been sourced from the Human Resources Management system (Propath).
Propath is an intranet based tool which has the ability to track overall sickness
and absence. At the time of our audit the overall sickness/absence rate for
the year was approximately 3%, a similar figure to that in previous years. The
reported data refers only to the regulated business.

The total days lost due to sickness and accidents and occupational ill health
reported in Line 2 (1,119.5) are sourced from Propath’s records of self
certification and doctors’ certification.

We have previously reviewed Propath during audit and confirm that it holds
appropriate records that are readily accessible to produce the information.

Line 3 reports the total days lost per 1,000 employees. The Company has
changed its methodology to derive the rate per 1,000 employees. The return
of 6191.24 appears to be very high, but this is because BWH is a small
company with only 181 employees in the regulated business. The actual % of
days lost is low (2.38%).

At audit we were advised that BWH uses the Bradford technique to monitor
sickness levels. This approach measures an employee’s irregularity of
attendance by combining measures of absence frequency and duration.
These scores indicate whether the composition of an individual’s sickness
absence record comprises a few, or many, spells of short or long duration.
They can be used to monitor trends in sickness absence and are one way to
provide ‘trigger’ points. One of the main uses of sickness absence
information is to highlight those staff on which the line manager should focus
attention. The information gathered in this way is used constructively and has
resulted in staff being given special medical care and support.

The number of incidents of occupational ill health includes ill health due to
Musculo-skeletal disorders (MSD), Hand-Arm Vibration syndrome (HAV),
stress, work related infections (gastro-related incidents) and noise induced
hearing loss is reported in Line 4. The number reported has decreased from
15 to 7 for the year. As in previous years BWH has adjusted its figures in
accordance with the Clear Water 2010 “Clear Vision 2004” paper. To
complete the return BWH has reviewed sickness records and grouped the
number of days off sick into those attributable to MSD, stress and gastro
related disorders. Of these a given % are taken to be occupational – 4% of
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BWH                     PUBLIC DOMAIN VERSION – JUNE RETURN 2007

gastro related absence is assumed to be occupational, with 51% of MSD and
51% of stress assigned to the same cause.

There were no absences due to HAV or noise recorded during the year. In
the 2005/06 reporting period, BWH implemented its Back to Work Interview
Scheme. On return to work, the employee is interviewed by the line manager
to ascertain the reasons for absence and to assess if any measures could
have been taken to prevent the absence or prevent it in future. The Company
has not identified any cases of stress that can be attributed entirely to
employment. Cases of stress have either been wholly home related, or a
combination of home and employment related.

Lines 6 to 9 - RIDDOR Reports

The Company pro-actively encourages a culture of accident reporting and
staff are issued with a controlled copy of the Health & Safety Policy manual as
part of their induction process. There were 3 RIDDOR incidents during the
year.

For Line 7 the Company has used the RIDDOR definition to report accidents
that have caused an employee to be off work for three days or more, including
weekends. There has been only one incident this year which resulted in a
member of staff being absent for 3 or more days, hence the large reduction in
the reported data in line 8 from that in 2005/06..

There were no major or fatal accidents during the year and accordingly Line 9
is reported as zero.

Lines 10 to 14 – Contractors’ lost time due to sickness and accidents and
incidence of occupational ill health

The Company has one primary contractor for operational activities which is
network maintenance. The prime contractor is Carillion, which carries out
approximately 80% of the network maintenance work.

As in previous years BWH has not included information from Aquacare
because this activity is outside the regulated business. Additionally,
information from the laboratory contractor, Southern Science, has been
excluded because the data is difficult to identify. The numbers of staff
involved are minimal and the Company’s exclusion appears to be reasonable.

BWH does engage transient contractors, but the numbers are small and so
their exclusion does not impact on the reported data.

We consider the Company’s definition of its core operational activity to be
complete.
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BWH                     PUBLIC DOMAIN VERSION – JUNE RETURN 2007


The data reported by the Company has been derived from Carillion’s periodic
H&S returns to the company. We are advised that Carillion provides a monthly
H&S submission and an annual summary of this information to BWH The
information is taken at face value by BWH and is not challenged for the
purposes of Table 41.

BWH and Carillion meet regularly. We did not meet with representatives of
Carillion, but we have been assured by BWH that they implement a strict and
rigorously applied H&S policy.

Lines 15 to 18 – Contractors’ RIDDOR Reports

Carillion has not submitted any RIDDOR reports to BWH in the 2006/07 report
period, the returns against lines 15-17 are therefore zero.

The Company has reported that its primary contractor has not had any major
or fatal accidents during the report year and therefore the figure reported in
Line 18 is zero.


Report on management of Health & Safety

BWH has used the September 2005 report (version 4) as the base for this
year’s report (version 5).

We reviewed progress against the targets set for 2005/06. Our audit confirms
that all targets, bar one, have been achieved during the year. The outstanding
item (manual handling assessments) has been delayed, but is currently being
implemented.

We have found that there is a high awareness of heath & safety amongst the
Company’s staff. Heath & Safety training is identified during the induction
process for all staff and at subsequent appraisals. All staff are issued with a
controlled copy of the Company’s Heath & Safety Policy manual. All
managers are responsible for identifying health & safety training and ensuring
this is implemented within the timescales identified. Human Resources
monitors the implementation of heath & safety training and records are
maintained on the Propath Human Resources system.

H&S matters are communicated to staff by the following means:
  • The company’s Safety Committee
  • Staff inductions
  • Notice boards
  • Unions and staff representatives

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BWH                     PUBLIC DOMAIN VERSION – JUNE RETURN 2007

Health and Safety is also an integral part of the company’s ‘state of the nation’
presentation.

Our audit and review enables us to confirm the contents of the Company’s
exception report using the 2004 and 2005 reports as a base.


Annual Health & Safety Report – Confined spaces

We have reviewed the Company’s report on confined spaces. BWH is a water
only company and so does not face such a problem as water and sewerage
companies when its staff are called upon to work in confined spaces.

We confirm that the Company has appropriately assessed the risks from
working in confined spaces. We also confirm that steps have been taken to
reduce the risks.

In its commentary the company has described its historic approach to dealing
with the risks associated with working in confined spaces. We concentrated
on the most recent updates to its treatment of this issue, i.e. service
reservoirs, collection tanks and surge vessels; meter chambers and
excavations; and treatment gas rooms.

BWH’s H&S manual contains a specific section dealing with work in confined
spaces. The site types noted above are assigned low-high risk ratings and
there is a specific procedure relating to each. At audit we were talked through
the procedure that staff must follow when working in each site and what
arrangements must be in place before staff may commence work.

It is the responsibility of staff working in confined spaces to follow the H&S
manual, which is provided to them as part of their induction. It is the
responsibility of the company and line managers to provide adequate training.
The key aspect of the company’s approach is a requirement of staff to
complete risk assessments on a site by site basis before commencing work. If
a member of staff does not feel confident about undertaking the work required
then they are instructed to call for support. This is particularly the case when
working in service reservoirs, surge vessels and collection tanks where a
detailed “permit to work” must be completed before any work commences.

Training in work in confined spaces accounted for approximately one third of
the total training days allocated to H&S in 2006/07 (i.e. 35 days out of 107).

We confirm that the Company has appropriately assessed the risks from
working in confined spaces. We also confirm that steps have been taken to
reduce the risks. We note we are required to comment on whether “effective”
steps have been taken to reduce the risks. The Reporter and his team are not
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expert in H&S management and so find it difficult to make an authoritative
comment on the effectiveness of policy. It would appear, however, that BWH
has a well thought out system in place and if staff follow it rigorously then risks
should be minimised.

Ofwat Reporting Requirements

We have audited the company’s return against Table 41 and we believe its
methods are appropriate to meet Ofwat’s requirements. BWH has adopted a
sound definition of “core” activity and has applied this to its treatment of
Carillion, its prime contractor.

For each line in Table 41 where it has made use of data held in its own
systems, BWH has applied an A2 confidence grade. Where it is reliant on
data from third parties a B2 or B3 grade has been assigned to the data. We
consider this to be appropriate, with a lower confidence grade given to those
lines reporting on days lost to sickness which are most likely to be subject to
erroneous reporting/recording.

Report on Management of Health & Safety

We confirm the changes made by BWH to its report on the management of
health and safety. The company has used the most recent version as the
base.

Our audits, discussions with company staff and review of backing data allow
us to confirm the factual accuracy of the company’s report. We are also happy
to confirm that communications arrangements are in place and have provided
further details above.

Annual Health & Safety report

BWH has assessed the risks associated with working in the generic confined
spaces that its employees are likely to encounter in its supply area. With the
caveat above, we consider that the steps that BWH has implemented should
effectively reduce these risks.


Company Specific Requirements

None

Date:                15/06/07
Prepared By:         Andrew Gale



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